Retail TouchPoints
NOVEMBER 3, 2022
The revamped stores will feature a new layout designed to support one-on-one customer experiences. At the new locations customers can walk in or make an appointment, and use the services of an expertly trained stylist and in-house alterations artisan. West Chester Township, Ohio, Lexington, Ky. and Cool Springs, Tenn.
Inside Retail
MARCH 6, 2023
Here, we speak with the brand’s general manager, Van Mulryan, about the new Tag Heuer boutique in Adelaide, the increased demand for luxury items and how her upbringing has shaped her career. Are there any cool new customer service features or design elements? In terms of the look and feel, the boutique is 64sqm, it has 3.9-metre
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Retail TouchPoints
AUGUST 18, 2022
Once reserved for an ultra-affluent clientele with disposable income to spend on shopping trips in the world’s most fashionable cities, the luxury category is undergoing a significant transformation. These luxury houses are helping break boundaries and set new standards across the supply chain and customer experience.
Inside Retail
DECEMBER 20, 2023
In a statement, Neves noted that “Coupang’s proven track record and deep experience in revolutionizing commerce will enable us to deliver exceptional service for our brand and boutique partners, as well as for our millions of customers around the world.”
Inside Retail
JULY 19, 2022
It’s part of the mall’s rejuvenation to refresh and elevate its positioning among its clientele. The new stores at the iconic luxury mall are designed to expand its lifestyle, beauty and food and beverage offerings so shoppers can get a taste of specially curated merchandise and unique shopping experiences. Adapting to change.
Retail TouchPoints
JULY 9, 2020
“Companies in the luxury sector were already very focused on finding ways to extend the in-store customer experience to their digital platforms, but the virus outbreak has exponentially increased that need.” The RealReal also had to pivot to a digital clienteling model when its brick-and-mortar locations across the U.S.
Retail Focus
NOVEMBER 22, 2023
Why Luxury Pop-Up Stores Matter: As the festive season approaches, luxury pop-up stores strategically emerge in high-traffic areas, becoming beacons of allure for consumers actively in pursuit of unique and premium experiences amidst the holiday rush. During Christmas, Chanel’s pop-up stores often reflect these qualities.
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