Retail TouchPoints

AUGUST 18, 2022

Once reserved for an ultra-affluent clientele with disposable income to spend on shopping trips in the world’s most fashionable cities, the luxury category is undergoing a significant transformation. These luxury houses are helping break boundaries and set new standards across the supply chain and customer experience.

Clienteling 259

Clienteling Payment Services Boutique Promotions 259

Inside Retail

MARCH 6, 2023

Here, we speak with the brand’s general manager, Van Mulryan, about the new Tag Heuer boutique in Adelaide, the increased demand for luxury items and how her upbringing has shaped her career. Are there any cool new customer service features or design elements? In terms of the look and feel, the boutique is 64sqm, it has 3.9-metre

Boutique 264

Boutique Wholesale Clienteling Point of Sale 264

Retail Focus

NOVEMBER 22, 2023

Why Luxury Pop-Up Stores Matter: As the festive season approaches, luxury pop-up stores strategically emerge in high-traffic areas, becoming beacons of allure for consumers actively in pursuit of unique and premium experiences amidst the holiday rush. During Christmas, Chanel’s pop-up stores often reflect these qualities.

Jewelry 162

Jewelry Shopping Clienteling Boutique 162

Retail TouchPoints

JULY 9, 2020

“Companies in the luxury sector were already very focused on finding ways to extend the in-store customer experience to their digital platforms, but the virus outbreak has exponentially increased that need.” The RealReal also had to pivot to a digital clienteling model when its brick-and-mortar locations across the U.S.

Clienteling 268

Clienteling Consumer Accounting Boutique 268

Independent Retailer

MAY 5, 2022

The specific layout of each store should depend on the size of the space and the goal of the customer experience. A high-end boutique may limit product assortment to create a feeling of luxury and exclusivity, but a discount retailer may favor breadth of product and want to utilize every available square foot to its advantage.

Boutique 52

Boutique Visual Merchandising Clienteling Promotions 52

365 Retail

NOVEMBER 13, 2023

This can be achieved by: Offering discounts or promotions Upgrading product presentations Loyalty programs encourage repeat purchases by offering special deals. Point-of-Sale Systems POS systems can be beneficial tools for retailers navigating seasonal demands as they offer valuable insights into customer behaviour patterns.

Inventory Management 52

Inventory Management Management Planning Drop-Shipping 52