Boutique Clienteling Consumer Customer Experience 
Retail TouchPoints
NOVEMBER 3, 2022
The revamped stores will feature a new layout designed to support one-on-one customer experiences. At the new locations customers can walk in or make an appointment, and use the services of an expertly trained stylist and in-house alterations artisan. West Chester Township, Ohio, Lexington, Ky. and Cool Springs, Tenn.
Retail TouchPoints
AUGUST 18, 2022
Once reserved for an ultra-affluent clientele with disposable income to spend on shopping trips in the world’s most fashionable cities, the luxury category is undergoing a significant transformation. These luxury houses are helping break boundaries and set new standards across the supply chain and customer experience.
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Inside Retail
MARCH 6, 2023
Here, we speak with the brand’s general manager, Van Mulryan, about the new Tag Heuer boutique in Adelaide, the increased demand for luxury items and how her upbringing has shaped her career. Are there any cool new customer service features or design elements? In terms of the look and feel, the boutique is 64sqm, it has 3.9-metre
Inside Retail
DECEMBER 20, 2023
In a statement, Neves noted that “Coupang’s proven track record and deep experience in revolutionizing commerce will enable us to deliver exceptional service for our brand and boutique partners, as well as for our millions of customers around the world.”
Retail TouchPoints
JULY 9, 2020
For the luxury category, the pandemic’s impact has been multi-faceted, raising the stakes for brands to have larger conversations around how the “luxury experience” is defined and created for an evolved consumer base. Trend 1: Evolving Consumer Priorities Could Depress Luxury Spending. trillion in current exchange rates.
Retail Focus
NOVEMBER 22, 2023
Luxury pop-up stores become essential brand levers amid the bustling atmosphere, presenting a distinct and enchanting shopping experience for consumers. Furthermore, I assess their impact on the visibility of a brand, customer engagement, and overall success.
Independent Retailer
MAY 5, 2022
While there is no doubting the dramatic push toward ecommerce during the pandemic, that is not to say brick-and-mortar has become anywhere close to obsolete as consumers navigate the return to their ‘new normal.’ The specific layout of each store should depend on the size of the space and the goal of the customer experience.
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