Retail TouchPoints

JANUARY 4, 2024

Consumers responded to steep discounts in key ecommerce categories, including electronics, where discounts peaked at 31% off listed prices (versus 25% in 2022); toys ( 28% versus 34% last year); and apparel ( 24% versus 19% ). November’s sales total of $123.5 billion topped December’s $98.6 22 and 23, when it drove 36.8%

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Retail TouchPoints

AUGUST 25, 2020

Retailers should expect that even consumers who have embraced store reopenings early on will also continue the online behaviors they learned during lockdown. Retailers need to make the necessary adjustments to store operations, fulfilment processes, payments and more, to respect shoppers’ continued desire for contactless commerce.

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Payment Services Fulfillment Store Operations Consumer 284

Inside Retail

FEBRUARY 27, 2023

Thirdly, e-commerce should be seen as a channel that can drive shoppers in-store for intentional purchases. Sales Mobile commerce has become the norm and social commerce has grown, especially as Gen Z become young adults with their own spending power.

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Payment Services Social Commerce Promotions Department Stores 130

Retail TouchPoints

DECEMBER 21, 2023

Unfortunately, like many seemingly good ideas, while this approach might drive a few more completed purchases, it fails at the bigger picture metrics that these retailers actually care about: revenue and profit. Maximizing that combination of factors can be accomplished at checkout, as long as it’s not stripped of all its goodness.

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Inside Retail

JUNE 28, 2022

“The dedicated toy section allows every Miniso customer to experience the immense fun and joy brought about by our toys, while enjoying the treasure hunt shopping experience in our store,” said Vincent Huang, VP of the international business department at Miniso in a statement. Expansion plans.

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Inventory Turnover Clienteling Social Commerce Consumer 130

Retail TouchPoints

NOVEMBER 3, 2023

Spending More but Spending it Wisely Preis did get some pushback from Anthropologie’s COO at the larger investment needed to create multiple ads and campaigns, but she noted that “spending media dollars on things that don’t work is a waste of money. Rather than creating one ad for many, now we create many ads for all.”

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Retail TouchPoints

AUGUST 30, 2023

Providing shoppers with greater visibility regarding delivery dates would have a significant impact on their decision-making process when selecting a shipping option or considering the use of BOPIS (buy online, pick up in-store), which offers the convenience of same-day pick-up at no additional cost.

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Retail TouchPoints

DECEMBER 13, 2023

Retailers looking to bring digital experiences to their stores can begin by ensuring that they understand their core customers as well as which experiences feel natural, shareable and allow for scalability as technology continues to evolve. Sara Alloy is Retail Experience Lead, North America at Publicis Sapient.

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Retail TouchPoints

DECEMBER 21, 2023

Some retailers, such as PUMA and 1-800-FLOWERS , have eagerly tested gen AI capabilities to create more personalized customer experiences at scale. However, that certainly will not stop retailers from testing generative AI to drive business productivity and revenue. Alicia Esposito 7.

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Sporting Goods Advertising Consumer Apparel 286

Retail TouchPoints

JANUARY 24, 2023

For example, almost all businesses will need to have a marketplace strategy, according to the CEO of BigCommerce, who previously worked at eBay and PayPal: “My philosophy when it comes to marketplaces, for brands and even some retailers, is that you’re unwise to think of them as the competition. You need to think of them as an opportunity.

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Home Furnishings Advertising Consumer Customer Experience 268

Small Biz Trends

JULY 8, 2021

We have assembled all the numbers you need, including store operations, shopper behaviors, how retailers market their businesses, and much more. If you own a retail store or are considering shop ideas for a new one, take a look at the stats below. Specialty stores are often a part of small retail store businesses.

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Retail TouchPoints

JUNE 15, 2022

The chatter of the store “being dead” is evolving from belief that the physical store is fading amid the shift to digital, to seeing that it’s the role of the store that is changing — and a vital one at that. Roaming checkout enables employees to take payments from shoppers from anywhere inside the store.

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Payment Services Checkout Shrinkage Fast Fashion 254

Retail TouchPoints

NOVEMBER 11, 2021

Consumers increasingly want to do business with brands that reflect their values, from sustainability to social consciousness. 16, Kristin Shane, SVP Merchandising at PetSmart , and Gayitri Budhraja, Chief Brand Officer of e.l.f. 16 at 12 p.m. Practical ways to harness the enthusiasm of values-driven consumers.

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Merchant Services Payment Services Consumer Beauty and Health 292

Retail TouchPoints

FEBRUARY 9, 2022

Pop-ups give such brands an opportunity to let their hair down — and they also can help create an immediate climate of exclusivity and social media excitement. Retailers also need to look at social media: has the pop-up generated buzz? Is it a hot new space that influencers need to see? A lot of municipalities in the U.S.

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Retail TouchPoints

DECEMBER 13, 2021

Over the course of her career, Tharp led digital transformations from the inside at a host of companies, including Dean Foods, Travelocity, Neiman Marcus and Fossil. But now, at Google Cloud , she sees the opportunity to help usher in a new era of digital transformation for the retail industry as a whole.

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Merchant Services Shopping Consumer Checkout 182

Retail TouchPoints

MAY 18, 2021

The study also revealed that many of these behavioral changes are here to stay: 95% of consumers said they expect at least one COVID-related lifestyle change to be permanent. Retailers [with stores] will need to ask themselves what the purpose of their brand is, and what kind of experience they want to offer.

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Retail TouchPoints

JULY 14, 2020

during coronavirus, the company culture at LUXIE and much more. Conor Riley: Several years ago, our products were promoted primarily through subscription boxes geared toward a younger consumer base at $10 per month , but then our brand was picked up by stores like Nordstrom. where it is being sold at higher price points.

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Retail TouchPoints

JULY 29, 2020

Predicting what’s to come isn’t easy, but having a robust network infrastructure in place would allow retailers to deploy new services rapidly when they’re ready to add them — regardless of where stores are located, or how long they’ve been established.

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Retail TouchPoints

OCTOBER 20, 2020

While the 99 speakers at the 2020 Retail Innovation Conference , held Oct. Dave Coles, Senior Partner Manager of eCommerce, Pinterest “Our thinking is that the value unlock is at the start of the customer journey with the discovery and automation phase. Shoppers need more than just a fast, convenient purchase at the best price.

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Merchant Services Shopping Consumer Business Communication 149

Retail Next

APRIL 1, 2021

It’s seamless and can reorient around a customer’s changing needs, sometimes at a moment’s notice. . Customers (or should I say “shoppers”) don’t look at different channels. Half shipped, half in store? Ship to store? Shoppers look at a retailer and engage how, when, why and where they want to. Social commerce.

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Visual Merchandising Home Furnishings Shipping Fulfillment 40

Retail Geek

JANUARY 6, 2023

In this interview, we cover the sale of ModCloth to Walmart, Matts’s subsequent work at Lucky Brand and Afterpay, and his new role as CEO at Goodwillfinds. Goodwillfinds.com is an e-commerce site, which sells previously owned merchandise, which has been donated to Goodwill.

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Merchant Services Consumer Fashion Marketing 52

Retail Geek

MARCH 31, 2021

A weekly podcast with the latest e-commerce news and events. In episode 258 we cover some recent industry news, including new information on owned brands at Amazon, Target, and Bed Bath & Beyond. Jason: [3:34] Yeah it’s it it’s a pretty big expansion so.

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Beauty and Health Apparel Merchant Services Marketing 59