Retail TouchPoints

APRIL 17, 2024

“Payments are a critical link between our brands and millions of URBN customers who expect checkouts to be as easy as trying on or adding items to a cart,” said Dave Hayne, CTO at URBN in a statement. Stripe lets us stay focused on building the best unified commerce experience possible by removing the complexity of payments across our brands.”

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Payment Services Merchant Services Checkout Accounting 264

Retail TouchPoints

DECEMBER 13, 2023

Brands and retailers realize there is no one-size-fits-all strategy for stores — and design teams are rising to the challenge by thinking more creatively and thoughtfully about how they can innovate through new formats, technologies and collaboration methods. Gonzalez: The community-driven aspect is a big part of it.

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Loss Prevention Visual Merchandising Sporting Goods Store Operations 323

Inside Retail

FEBRUARY 20, 2024

This month, the American coffee chain Starbucks opened the first store to be built using its Inclusive Spaces Framework at Union Market in Washington, DC. The framework aims to bring more inclusive innovation in physical and digital spaces while enabling Starbucks to scale accessible design across its store portfolio.

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Store Operations Point of Sale Location Fashion 130

Retail TouchPoints

JANUARY 12, 2024

Sam’s Club is piloting technology designed to address one of the retailer’s biggest customer pain points: waiting in line at the store exit for an associate to check their receipts against the items in their cart. Additionally, AI operating in the background is designed to continually speed up the process.

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Payment Services Planning Point of Sale ATS 264

Retail TouchPoints

JUNE 7, 2022

Martin Brok, CEO and President of Sephora , is reportedly leaving the company at the end of June after a tenure of less than two years. Prior to that position Brok spent more than eight years at Nike , eventually serving as its VP, Global Product and Merchandising Operations and Analytics.

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Planning Location Shopping Point of Sale 343

Retail TouchPoints

JANUARY 12, 2024

With the Just Walk Out technology, staff members can use their employee badges to pay for items by scanning it at the entrance to the hospital’s food and beverage concessions. Non-staff members can use credit cards, mobile wallets, QR codes or the Amazon One palm payment system to enter and shop at the checkout-free stores.

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Payment Services Accounting Checkout Apparel 264

Mass Relators

MARCH 1, 2024

. – NationsBenefits, the market leader for supplemental benefits and health care fintech solutions serving the health care managed care market, announced that Southeastern Grocers (SEG), parent company and home of Harveys Supermarket and Winn-Dixie grocery stores, has joined NationsBenefits’ network of grocery and over-the-counter (O-T-C) retailers.

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Grocer Supermarket Point of Sale Location 52

Retail TouchPoints

OCTOBER 4, 2023

26, 2023, comes despite Amazon CEO Andy Jassy’s February 2023 announcement that the retailer would halt expansion of its Amazon Fresh and Amazon Go store footprints. Amazon had announced plans to close eight Amazon Go stores in March 2023 and reportedly closed a Seattle location in June 2023. The opening, which took place Sept.

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Checkout Supermarket Apparel Payment Services 277

Retail TouchPoints

AUGUST 14, 2023

The task force should then explore different technologies, providers and partners, as well as look at similar businesses to see which steps they took and how they chose to innovate. Traditional grocery stores are still highly operational, and many customers are attached to the traditional grocery experience.

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Payment Services Checkout Inventory Management Grocer 245

Retail TouchPoints

APRIL 3, 2024

Incorporate Promotions and Sales When planning your digital signage content, consider the frequency and timing of sales and promotions. His focus on content management and digital signage content strategy has been an essential aspect of his role at Spectrio.

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Promotions Customer Experience Point of Sale Accessories 279

Retail TouchPoints

NOVEMBER 30, 2021

Sainsbury’s, one of the UK’s largest supermarket chains, had piloted a cashierless customer experience at this store using its own technology in 2019. The store will continue to be staffed with Sainsbury’s employees who will answer shopper questions, check IDs for alcohol purchases and restock shelves. “Our

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Checkout Payment Services Supermarket Customer Experience 297

Retail TouchPoints

FEBRUARY 27, 2024

Ensuring business continuity plans include appropriate responses to network outages, breaches and ransomware attacks. Mattle is Retail and Distribution Leader – North America and Global Client Advocate at WTW. Retailers can further reduce risks by: Procuring cyber liability insurance coverage to transfer some of the risk.

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Payment Services Wholesale Store Layout Inventory Management 278

Retail TouchPoints

FEBRUARY 10, 2022

Over the course of her 30-year career, The Vitamin Shoppe CEO has held leadership roles at Godiva , Sally Beauty , Pier 1 , Bath & Body Works , Gap and The Disney Store. It’s been a while since she’s been on the front lines though — not since the late ‘80s to be exact, when she was a manager at Express.

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Inventory Management Beauty and Health Management Planning 321

Retail TouchPoints

JULY 14, 2023

Retailers are adapting their store environments to meet consumers’ heightened demand for ease and convenience. At the same time, they’re trying to help associates feel empowered in an increasingly busy, high-pressure environment. and Canada for The North Face Division of VF Corp. “We and Canada for The North Face Division of VF Corp.

Payment Services 245

Payment Services Accessories Point of Sale Store Operations 245

Retail TouchPoints

AUGUST 14, 2023

Stores in Napa and Petaluma, Calif. Since 2021, Starbucks has been testing the 100% reusables model in multiple markets, including Arizona, Colorado and at the SODO 8 store inside the retailer’s Seattle headquarters, as well as globally in Japan, Singapore, London and South Korea. Customers using these bins through Oct.

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Returns Payment Services Point of Sale Location 241

Retail TouchPoints

JULY 21, 2023

The supermarket retailer will roll out the smart carts at select St. Louis Schnucks stores this fall, with a broader rollout planned for later this year. Select Caper Carts will include a bottom rack for heavy and bulky items.

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Checkout Promotions Supermarket Accounting 245

Retail TouchPoints

OCTOBER 9, 2023

The most successful brands are embracing the true meaning of a seamless experience for the customer: Buy online while in the store; order online, but pick it up as you walk the mall. Another change factor is that many new brands are not completely new at all. Stores shift in and out of malls – indoor and walking – at an increased pace.

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Fulfillment Shipping Suggestive Selling Management 306

Retail TouchPoints

MAY 23, 2022

The next step for the 112-year-old floral and gift brand is offering its partner florists updated features within its new MercuryOnline (MOL) platform, powered by Shopify , which FTD CTO Matt Powell describes as “ how digital commerce interfaces with store operations.”.

Payment Services 278

Payment Services Customer Experience Fulfillment Point of Sale 278

Retail TouchPoints

JUNE 15, 2022

The chatter of the store “being dead” is evolving from belief that the physical store is fading amid the shift to digital, to seeing that it’s the role of the store that is changing — and a vital one at that. Roaming checkout enables employees to take payments from shoppers from anywhere inside the store.

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Payment Services Checkout Shrinkage Fast Fashion 264

Retail TouchPoints

FEBRUARY 7, 2023

Requests for comment from American Dream and its owner, Triple Five Worldwide , had not been received at press time. The 35 brands that will be represented each have individual leases, but American Dream will staff the store, provide a shared checkout experience and host a loyalty program. 14 for one floor of a planned two-floor space.

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Payment Services Department Stores Checkout Finance 276

Retail TouchPoints

MAY 9, 2022

million in Series B funding at a $1.5 Mashgin plans to use the investment to grow its team, accelerate expansion and scale internationally. Mashgin , a self-checkout solution powered by AI and computer vision, has raised $62.5 billion post-Series B valuation, making it a so-called “unicorn.”

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Checkout Payment Services Planning Point of Sale 273

Inside Retail

MAY 25, 2023

We’re at the very start of the retail media age with PwC forecasting retail media will grow from $850 million to $2.14 But, also in the way retailers view and plan their business as a result. But, also in the way retailers view and plan their business as a result. Prepare for a digitally-led re-imagining of the store experience.

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Visual Merchandising Grocer Point of Sale Supermarket 130

Retail TouchPoints

AUGUST 30, 2023

Providing shoppers with greater visibility regarding delivery dates would have a significant impact on their decision-making process when selecting a shipping option or considering the use of BOPIS (buy online, pick up in-store), which offers the convenience of same-day pick-up at no additional cost.

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Checkout Shipping Customer Experience Point of Sale 262

Retail TouchPoints

FEBRUARY 5, 2021

Omnichannel success always circles back to the customer centric philosophy — having a high level of real-time visibility and ensuring that products are in the right place at the right time to meet demand. Ultimately, planning for holiday season 2021 begins with the recap of holiday season 2020. Post-Holiday Challenges.

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Payment Services Returns Specialty Retailers Promotions 232

Retail TouchPoints

MARCH 15, 2023

Many business leaders, and retailers specifically, plan to increase their investment in digital technology for the frontline. However, employee shortages are forcing many organizations to prioritize capabilities that support operating efficiency and store performance over employee engagement and loyalty.

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Employee Engagement Management Point of Sale Planning 277

Retail TouchPoints

NOVEMBER 3, 2021

The desire is still there to do touchless, but for different reasons than COVID safety,” he said during a presentation at the 2021 retailX conference in Chicago. margin points when their customers’ journeys are not optimized, but when they are optimized, they can recover about 70% of that margin loss,” explained Buzek.

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Payment Services Checkout Fulfillment Kiosk 363

Retail TouchPoints

JUNE 1, 2022

Shoppers are returning to stores, again. In the ChaseDesign Q1 Shopper Sentiment Survey, 85% of people said, “I plan to shop in physical stores more in 2022 than last year.” This drove the 18% sales growth last year in brick-and-mortar stores, while ecommerce sales grew 14%. Expectations have changed.

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Retail TouchPoints

FEBRUARY 24, 2021

Spanish fashion retailer Encuentro Moda is deploying a radio frequency identification solution across its 125 stores, both to meet omnichannel requirements and to gain visibility into the stock availability at each store and throughout the supply chain. D Cloud RFID inventory-management software.

Fulfillment 147

Fulfillment Point of Sale Fashion Fast Fashion 147

M19 Retail

JUNE 8, 2023

Knowing that softline and hardline retailers must tailor their strategies to fit their business priorities, market plan, and retailing capabilities, Mi9 Retail merchandising and store solutions empower retailers with the insights they need to manage products, optimize inventory, drive sales, lower operating costs, and improve customer engagement.

Point of Sale 40

Point of Sale Inventory Management Management Store Operations 40

Retail TouchPoints

JULY 21, 2020

Walmart Canada is planning a $3.5 Walmart Canada will augment and modernize its supply chain with the construction of two new distribution centers equipped with next-generation automation, and the implementation of new warehouse management systems at DCs to help meet the needs of omnichannel consumers. The equivalent in U.S.

Fulfillment 239

Fulfillment Payment Services Beauty and Health Checkout 239

Retail TouchPoints

AUGUST 11, 2020

Circle K will pilot a touchless autonomous checkout solution in one of its Phoenix locations and plans to add the technology to other store locations. In the pilot store, shoppers can pay via a smartphone app for a completely touchless experience, or pay with cash or a card at a kiosk or traditional POS station.

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Checkout Store Layout Payment Services Kiosk 268

V Count

SEPTEMBER 15, 2022

If you’re running a brick-and-mortar business, you may want to invest in one of these point-of-sale systems. As a business owner or a store manager, you’ll face countless challenges, and turning your business into a successful one usually requires time, effort and commitment.

Merchant Services 98

Merchant Services Payment Services Inventory Management Planning 98

Retail TouchPoints

FEBRUARY 15, 2021

Even the best business plans expect some bumps along the road: financial insecurity among consumers, supply chain complications, a shortage of labor or reduced in-store traffic. But the COVID-19 pandemic forced retailers to grapple with all of the above, all at once. A Look at the Market.

Fulfillment 279

Fulfillment Checkout Store Layout Consumer 279

Retail TouchPoints

SEPTEMBER 8, 2021

Visit a major retail store recently? Chances are you noticed some changes at the checkout line. Self-checkouts have been prevalent in retail stores across America since the early 2000s. grocery sales were in physical stores. There were probably more self-checkout choices and fewer cashiers.

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Checkout Merchant Services Grocer Shopping 246

V Count

SEPTEMBER 15, 2022

If you’re running a brick-and-mortar business, you may want to invest in one of these point-of-sale systems. As a business owner or a store manager, you’ll face countless challenges, and turning your business into a successful one usually requires time, effort and commitment.

Merchant Services 92

Merchant Services Payment Services Inventory Management Planning 92

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

In an industry where traditional store-based retailing is still predominant, manufacturers are coping with the changing dynamics of consumer behaviors, business models; and automation. The store experience is a big part of REI’s success. In 2022 consumers expect to see the option at checkout rather than find delight in it.

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Retail Trends Consumer Payment Services Fulfillment 94

Retail TouchPoints

NOVEMBER 20, 2023

Chamber of Commerce indicates that 75% of all employees have stolen from their employer at least once. Questions could include what they would do if they saw a coworker stealing or what they would do if they noticed they had extra money in their till at the end of a shift. Despite your efforts to hire good people, the U.S.

Payment Services 312

Payment Services Sporting Goods Inventory Management Loss Prevention 312