Retail TouchPoints

APRIL 23, 2025

At the same time, a rigid strategy like no receipt, no returns can sour loyal customers as well as drive fraudsters toward new criminal tactics, forcing loss prevention teams to continually change strategies. New Data Highlights the Significant Challenge of Retail Returns Retail returns will always come at a cost for retailers.

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Returns Loss Prevention Planning Payment Services 162

Retail TouchPoints

OCTOBER 31, 2023

How can we better integrate the latest anti-theft technologies and loss-prevention research into our store designs from the outset? The good news: Skills developed on the consumer side can be flipped around and used to fight retail crime. He can be reached at james.owens@hfa-ae.com. Maxx, Nordstrom and Walgreens.

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Loss Prevention Sporting Goods Customer Experience Store Layout 297

Retail TouchPoints

AUGUST 23, 2023

While shrink is far from a new problem in retail, the impact of theft — particularly large-scale operations run by organized retail crime (ORC) rings — has been garnering the attention of executives at some of the country’s largest retailers, including Lowe’s , Target and Dick’s Sporting Goods.

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Sporting Goods Loss Prevention Promotions Consumer 246

Retail TouchPoints

NOVEMBER 20, 2023

Dick’s Sporting Goods also attributed part of the brand’s 23% profit drop in the second fiscal quarter of 2023 to theft ( CNBC ). Despite your efforts to hire good people, the U.S. Chamber of Commerce indicates that 75% of all employees have stolen from their employer at least once. Regularly update all applications.

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Payment Services Sporting Goods Inventory Management Loss Prevention 312

Retail TouchPoints

DECEMBER 15, 2023

Back in 2022, the message was clear — retail crime was on the rise : “There’s no two ways about it,” said Gautham Vadakkepatt, Director of the Center for Retail Transformation at the George Mason University School of Business in an interview with Retail TouchPoints. Additionally, definitions remain vague.

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Sporting Goods Loss Prevention Store Operations Returns 273

Retail TouchPoints

DECEMBER 13, 2023

The panel of experts are: Nikki Baird, VP of Strategy for Aptos ; Jamie Cornelius, Executive Creative Director at ChangeUp ; Mardi Najafi, VP of Retail Strategy & Design at Figure3 ; and Melissa Gonzalez, Principal at MG2. You can add to the stickiness of a brand, but also empower others to do good.

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Loss Prevention Visual Merchandising Sporting Goods Store Operations 323