Retail TouchPoints

JUNE 12, 2020

However, we’re seeing some retailers that had never before considered a janitorial program now looking at them. We have approximately 40 retail clients, with store counts that range from 60 to 10,000 stores , and they are all talking about these factors. Cleanliness will be looked at in an entirely different lens going forward.

Management 159

Management Loss Prevention ATS Store Operations 159

Retail TouchPoints

FEBRUARY 21, 2023

Retailers that understand the customer journey and adopt innovative strategies are looking at ways to turn their brick-and-mortar stores into experience centers. There have been retailers opening more stores than those closing after the pandemic. 5G provides an alternate method to keep the store connected at all times.

Sporting Goods 216

Sporting Goods Payment Services Shrinkage Point of Sale 216

Retail TouchPoints

NOVEMBER 18, 2022

Additionally, National Retail Solutions (NRS) , which provides point-of-sale and other store management solutions for more than 17,000 bodegas and neighborhood convenience stores, is partnering with Uber Direct to support same-day delivery offerings.

Point of Sale 251

Point of Sale Supermarket Customer Experience Management 251

Retail TouchPoints

OCTOBER 20, 2023

In addition to the products and services they offer, retailers are reconsidering the environmental and social impacts of their supply chains, employee activity and even which partners they choose to work with in an effort to fulfill a moral obligation to their consumers — especially the younger generation.

Finance 227

Finance Merchant Services Payment Services Fulfillment 227

365 Retail

JUNE 5, 2024

Luckily, new technology offers solutions to streamline retail store operations, boost operational efficiency, and provide top-notch service. Advanced inventory management software integrates with point-of-sale systems, monitoring every sale and tracking stock levels. Read on for more insight!

Payment Services 52

Payment Services Inventory Management Checkout Inventory Turnover 52

Retail TouchPoints

FEBRUARY 15, 2021

But the COVID-19 pandemic forced retailers to grapple with all of the above, all at once. Among the winning strategies was a shift to ecommerce operations. A Look at the Market. Affirming evidence came from recent research by CBRE, which found consumers in Italy and Spain spending 10% to 15% more per store visit since reopening.

Fulfillment 257

Fulfillment Checkout Store Layout Consumer 257

Retail TouchPoints

JULY 29, 2020

With a new retail management solution in place, Burton will now be able to: Deploy mobile POS (mPOS) devices in its stores; Provide store associates with improved visibility into customer, product and inventory data ; and Gain a unified view of its e-Commerce and brick-and-mortar operations at both the store and headquarters levels.

Planning 245

Planning Wholesale Customer Experience Store Operations 245

Retail TouchPoints

JULY 8, 2020

The private company, owned by CEO Claudio Del Vecchio, has been on the sales block for the past year, and “the effort to find a buyer will continue with an auction during the bankruptcy,” according to a statement from the company cited by Bloomberg. Approximately 250 Brooks Brothers stores are located outside the U.S. and Canada.

Clienteling 168

Clienteling Fulfillment Apparel Location 168

M19 Retail

OCTOBER 17, 2023

Alterra Mountain Company, a leading name in the world of year-round mountain destinations , is now live on Mi9 Platform at Stratton in Vermont, the first of several resorts. This initiative covers Merchandise Management, Store Operations, Sales Audit, Warehouse Management System (WMS), Point of Sale (POS), and Retail Analytics.

Merchant Services 40

Merchant Services Point of Sale Inventory Management Checkout 40

Retail TouchPoints

MAY 23, 2022

The next step for the 112-year-old floral and gift brand is offering its partner florists updated features within its new MercuryOnline (MOL) platform, powered by Shopify , which FTD CTO Matt Powell describes as “ how digital commerce interfaces with store operations.”.

Payment Services 227

Payment Services Customer Experience Fulfillment Point of Sale 227

Retail TouchPoints

FEBRUARY 29, 2024

The point-of-sale (POS) system has always been the one truly indispensable technology for any merchant, large or small. They’re not just about ringing up transactions; they’re integral in informing actionable insights,” said Benjamin Bond, Principal at Kearney in an interview with Retail TouchPoints.

Point of Sale 201

Point of Sale Merchant Services Payment Services Checkout 201

Retail TouchPoints

NOVEMBER 11, 2021

16, Kristin Shane, SVP Merchandising at PetSmart , and Gayitri Budhraja, Chief Brand Officer of e.l.f. On the diversity, equity and inclusion front, Stephen Wicks of BlackBusinessList.com and Deborah Biddle, Founder and Chief Consultant of The People Company, will examine the state of how DE&I strategies are executed at the store level.

Merchant Services 280

Merchant Services Payment Services Consumer Beauty and Health 280

Retail TouchPoints

JANUARY 26, 2022

Supreet Barhay: Even before the pandemic, we were looking at ways shopping centers could draw more foot traffic by creating additional places for community and engagement. Curbside area, Outlet Collection at Niagara. They’ll also be looking at connectivity for the technology side of things. Why is this so important?

Outdoor 283

Outdoor Shopping Kiosk Customer Experience 283

Retail TouchPoints

FEBRUARY 5, 2021

Omnichannel success always circles back to the customer centric philosophy — having a high level of real-time visibility and ensuring that products are in the right place at the right time to meet demand. Gene Bornac is Chief Strategy Officer at enVista. Post-Holiday Challenges.

Payment Services 165

Payment Services Returns Specialty Retailers Promotions 165

Retail TouchPoints

AUGUST 14, 2020

That was bumped to number two, and innovation is at the top this year.”. Priorities may be changing, but retailers still need to provide a superior customer experience, added webinar panelist Caila Schwartz, Senior Industry Strategist at Salesforce Commerce Cloud. “Last year the top priority was engaging customers in real time.

Marketing 238

Marketing Consumer Checkout Customer Experience 238

Retail TouchPoints

JULY 14, 2020

during coronavirus, the company culture at LUXIE and much more. Conor Riley: Several years ago, our products were promoted primarily through subscription boxes geared toward a younger consumer base at $10 per month , but then our brand was picked up by stores like Nordstrom. where it is being sold at higher price points.

Checkout 185

Checkout Fulfillment Shipping Payment Services 185

Retail TouchPoints

OCTOBER 4, 2023

There is, however, a huge opportunity for retailers that have the right offer, on the right product, at the right time. For example, short lead times and the ability to adapt quickly resulted in strong sales for Zara owner Inditex despite colder than usual weather this summer.

Merchant Services 244

Merchant Services Social Commerce Checkout Payment Services 244

Retail TouchPoints

JULY 29, 2020

Predicting what’s to come isn’t easy, but having a robust network infrastructure in place would allow retailers to deploy new services rapidly when they’re ready to add them — regardless of where stores are located, or how long they’ve been established.

Payment Services 177

Payment Services Fulfillment Location Checkout 177

Retail TouchPoints

AUGUST 30, 2023

Providing shoppers with greater visibility regarding delivery dates would have a significant impact on their decision-making process when selecting a shipping option or considering the use of BOPIS (buy online, pick up in-store), which offers the convenience of same-day pick-up at no additional cost.

Checkout 200

Checkout Shipping Customer Experience Point of Sale 200

Retail TouchPoints

JUNE 7, 2022

Martin Brok, CEO and President of Sephora , is reportedly leaving the company at the end of June after a tenure of less than two years. Prior to that position Brok spent more than eight years at Nike , eventually serving as its VP, Global Product and Merchandising Operations and Analytics.

Planning 298

Planning Location Shopping Point of Sale 298

Retail TouchPoints

JUNE 1, 2022

This drove the 18% sales growth last year in brick-and-mortar stores, while ecommerce sales grew 14%. It’s also why retailers are spending billions on new store openings, up 13% versus 2021. As Target CEO Brian Cornell said, “Our stores are at the very center of our strategy.” Expectations have changed.

Checkout 285

Checkout Location Shopping Consumer 285

Retail TouchPoints

AUGUST 14, 2023

Stores in Napa and Petaluma, Calif. Since 2021, Starbucks has been testing the 100% reusables model in multiple markets, including Arizona, Colorado and at the SODO 8 store inside the retailer’s Seattle headquarters, as well as globally in Japan, Singapore, London and South Korea. Customers using these bins through Oct.

Returns 177

Returns Payment Services Point of Sale Location 177

Retail TouchPoints

JULY 17, 2023

According to Grand View Research , the global IoT retail market was valued at $42.38 billion in 2022 and is expected to grow at a CAGR of 28.4% The statistics show that more and more retail businesses are implementing IoT solutions to explore new ways of connecting with customers, boost sales and streamline business operations.

Payment Services 216

Payment Services Checkout Inventory Management Customer Experience 216

Retail TouchPoints

FEBRUARY 10, 2022

Over the course of her 30-year career, The Vitamin Shoppe CEO has held leadership roles at Godiva , Sally Beauty , Pier 1 , Bath & Body Works , Gap and The Disney Store. It’s been a while since she’s been on the front lines though — not since the late ‘80s to be exact, when she was a manager at Express.

Inventory Management 282

Inventory Management Beauty and Health Management Planning 282

Retail TouchPoints

MAY 31, 2023

Associates will be equipped with iPhones that will allow them to access real-time data, assist customers more efficiently and process transactions from anywhere on the store floor. By rolling out NewStore at Filson and Shinola, we will dramatically improve how shoppers interact with both businesses.

Payment Services 188

Payment Services Jewelry Outdoor Accessories 188

Mass Relators

SEPTEMBER 12, 2022

They almost exclusively use their existing stores as fulfillment outlets to enhance convenience and get the product to the consumer as economically as possible. While automation is being deployed for prescription fulfillment in a limited number of markets by the biggest retailers, add-on merchandise is still selected at the stores.

Grocer 52

Grocer Merchant Services Fulfillment Supermarket 52

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

In an industry where traditional store-based retailing is still predominant, manufacturers are coping with the changing dynamics of consumer behaviors, business models; and automation. New Look Stores. The store experience is a big part of REI’s success. Emphasizing micro-fulfillment & smart delivery.

Retail Trends 94

Retail Trends Consumer Payment Services Fulfillment 94

Retail TouchPoints

MARCH 15, 2023

Now, the onus is on business leaders to invest in solutions and systems that not only pick up the operational slack but also allow current employees to have a positive experience with their employers and customers. “A recession and a labor shortage have never happened at the same time,” Kramer explained. “A

Employee Engagement 223

Employee Engagement Management Point of Sale Planning 223

Retail TouchPoints

AUGUST 17, 2020

We’ve measured all aspects of their operation, and helped them identify that the layout of their counters was causing a bottleneck that was slowing down the time it took for a customer to get their cup of coffee. Analysis for Costa also showed that it took longer to prepare hot food at the drive-through than it did to make a cup of coffee.

Customer Experience 177

Customer Experience Jewelry Management Point of Sale 177

Retail TouchPoints

SEPTEMBER 19, 2023

Instacart has made its initial public offering (IPO), pricing its stock at $30 per share and valuing the grocery delivery and technology company at approximately $10 billion. The IPO valuation represents a significant decline from early 2021, at the height of the COVID pandemic, when Instacart raised funding at a $39 billion valuation.

ATS 208

ATS Fulfillment Checkout Advertising 208

Retail TouchPoints

MARCH 30, 2023

The webinar series, now available on demand, included case studies from retailers Sweaty Betty and SiteOne that highlighted composable commerce’s flexibility and positive impact on site performance, as well as information on how ChatGPT offers personalization capabilities at scale that had previously not been possible.

Point of Sale 254

Point of Sale Checkout Consumer Promotions 254

Retail TouchPoints

AUGUST 25, 2020

Retailers should expect that even consumers who have embraced store reopenings early on will also continue the online behaviors they learned during lockdown. Retailers need to make the necessary adjustments to store operations, fulfilment processes, payments and more, to respect shoppers’ continued desire for contactless commerce.

Payment Services 268

Payment Services Fulfillment Store Operations Consumer 268

Retail TouchPoints

OCTOBER 7, 2020

At the beginning of 2020, Hudson kicked off its deployment of the Flooid platform to provide a new backbone for all transactions across its 1,010 travel convenience stores and specialty retail, which includes proprietary book and tech stores, duty-free shops and food and beverage concessions.

Payment Services 210

Payment Services Point of Sale Specialty Retailers Customer Experience 210

Retail TouchPoints

AUGUST 29, 2023

That’s why the retailer and mobile service provider uses multiple technology solutions to create a personalized shopping experience at scale. One valuable tool is View Together, an application that allows the sales rep and the customer to complete the transaction together, with each seeing the same thing on their respective screens.

Payment Services 209

Payment Services Accounting Customer Experience Point of Sale 209

Retail TouchPoints

JULY 22, 2020

If it were a boxer, it would be against the ropes, close to a technical knockout by an opponent adept at dealing blows to the body. And what makes the fight particularly unfair is that the retail industry had arrived in the ring already battered, barely surviving its round with e-Commerce — over 9,300 stores closed last year alone.

Payment Services 176

Payment Services Fulfillment Checkout Shipping 176

Retail TouchPoints

JANUARY 11, 2021

As part of the ONE RETAIL approach, we combine a variety of consumer journeys into one and put our smartphone app at the center of the entire shopping process,” explained Ekaterina Sokolova, CFO of M.Video Eldorado Group in an interview with Retail TouchPoints. “We

Payment Services 231

Payment Services Location Fulfillment Customer Experience 231