Retail Focus
JUNE 6, 2024
Ghalia BOUSTANI. Expert Manager at Univers Retail | Published author | Visiting lecturer. The luxury market has been flooded with high-end and accessible luxury brands offering products and services at high prices in recent years. An alarming trend has emerged: the decline in service quality. Consumers are discovering that paying a premium does not always ensure exceptional service.
Inside Retail
JUNE 6, 2024
The Shop, Distributive and Allied Employees’ Association ( SDA ) – the retail and fast food workers’ union – has launched a case to abolish junior rates for workers, which retailers believe will pose challenges for young people getting their first job. The SDA is seeking to ensure workers 18 and over in retail, fast food and pharmacy are paid the full rate, the Australian Financial Review reported.
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Retail TouchPoints
JUNE 6, 2024
With retail media ad spend projected to reach $140 billion this year, companies outside of retail seeking new revenue streams have an opportunity to dominate the next wave of media networks. Where retailers carved out a unique ability to deliver closed-loop media measurement, large-scale businesses in verticals such as travel, sports, entertainment and delivery services can offer advertisers rich first-party data and exclusive behavioral insights into loyal, passionate and targeted audiences.
Inside Retail
JUNE 6, 2024
Ikea Australia overhauled its Sydney flagship in Tempe, NSW, to shine a light on the growing issue of homelessness in Australia. On Wednesday, customers were confronted with a car parked inside the store and a tent pitched in the restaurant, reminders of a societal issue that impacts 120,000 people every day but is often kept in the dark. It can be tricky for businesses to authentically partner with charities beyond simply making a donation to drive positive change for communities and societies.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Retail TouchPoints
JUNE 6, 2024
It can be difficult for executives immersed in the business of retail to appreciate the cultural significance of the transactions they facilitate every day. But best-selling author and professor of marketing at the University of Michigan Dr. Marcus Collins makes a convincing case that commerce as we know it today exists almost purely because of its significance to culture.
Retail Wire
JUNE 6, 2024
Walmart, the biggest private sector employer in the U.S., is rolling out a new bonus program tailored for its hourly staff.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Retail Wire
JUNE 6, 2024
Lululemon, the renowned Canada-based athletic apparel retailer, is witnessing a significant shift in its growth dynamics.
Retail TouchPoints
JUNE 6, 2024
There is no better way to find out what’s going on at retail than to actually visit stores, which is exactly what Retail TouchPoints had the chance to do while in Chicago this week for the Retail Innovation Conference & Expo (RICE). RTP ’s editors joined the #RICE24 store tours hosted by intrepid travelers and retail analysts Jack Stratten of Insider Trends and retail consultant Ian Scott.
Inside Retail
JUNE 6, 2024
Up to one in two women and one in four men working in retail have experienced sexual harassment, according to new research released Friday. Researchers from the Australian Centre for Gender Equality and Inclusion @ Work (ACGEIW) published by Australia’s National Research Organisation for Women’s Safety (Anrows) concludes sexual harassment is “pervasive and persistent” in retail work with physical contact, sexually suggestive comments and jokes, intrusive questions about their private life or ap
Retail TouchPoints
JUNE 6, 2024
The Sam’s Club division of Walmart is supersizing crowdsourcing via its Member’s Mark Community, an opt-in network that boasts 50,000 engaged participants. The Community provides input on products before they reach Sam’s Club stores, from voting on exclusive flavors to testing and trialing new items. The retailer had relaunched the Member’s Mark private label brand in April 2022.
Speaker: Steve Worthy, MBA
The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.
Retail Focus
JUNE 6, 2024
True Fit , the leading AI-driven platform that decodes size and fit for shoppers and fashion retailers, has announced the launch of Fit Hub, its new Generative AI (Gen AI) innovation to help consumers find the perfect fit and solve retailers’ online fit challenges. Fit Hub utilises Gen AI to synthesise all available fit and size information from retailers’ Product Description Pages (PDPs), from personal sizing recommendations, product reviews and User Generated Content (UGC), sales & returns
Inside Retail
JUNE 6, 2024
Designer brands are working to combat the luxury slowdown. They have realigned their strategies to target older consumers with higher incomes who are typically less affected by economic downturns and spending more than pre-pandemic levels. This is causing the sector to become even more exclusive. Hermès, for example, is eschewing catering to the masses and doubling down on its scarcity-driven product and sales model.
Retail Focus
JUNE 6, 2024
Game-changing travel innovation and expert craftsmanship define new premium luggage brand, Timothy London. The British-based brand stands out from the travel pack with its superior product design, showcasing travel-led innovation and engineering excellence. Timothy London is poised to establish itself as one of the world’s leading luggage manufacturers, delivering the perfect travelling companion for all of life’s adventures.
Inside Retail
JUNE 6, 2024
Athletic apparel company Lululemon has released its first-quarter results, reporting a boost in net revenue of 10 per cent to $2.2 billion. Calvin McDonald, CEO of Lululemon, said the first quarter saw strong momentum and growth in international markets. “We are pleased by the progress we are making to optimise our US product assortment,” said McDonald.
Speaker: Beth Sunshine, SVP, Up Your Culture
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
Retail Wire
JUNE 6, 2024
Dunkin' has teamed up with the cleaning brand, Scrub Daddy, to bring some fun to your dishwashing routine.
Retail Gazette
JUNE 6, 2024
Boohoo has been hit with an investor lawsuit in the UK after allegations of modern slavery breaches wiped more than £1bn from its share price. A group of institutional investors claim the fast fashion giant failed to disclose serious labour rights violations at its suppliers’ factories and keep its past promises of fair production. A report in The Sunday Times in 2020 revealed multiple alleged incidents of the mistreatment of workers , highlighting that some employees were paid as little as £3.5
Retail Wire
JUNE 6, 2024
Shoppers at T.J.Maxx may now notice security workers equipped with police-style body cameras in select stores.
Retail Gazette
JUNE 6, 2024
Amazon is facing a £1bn damages claim on behalf of retailers selling on its UK marketplace, marking the biggest ever collective action launched by UK retailers. The claim, which will be filed today, alleges that the ecommerce giant illegally misused the retailers’ data and manipulated the ‘Amazon Buy Box’ to benefit its commercial operation and overall revenues and profit.
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Retail Wire
JUNE 6, 2024
The convenience chain is planning an expansion of 40 stores in and around the Kentucky.
Retail Dive
JUNE 6, 2024
The Swedish retailer is offering jobs to 10 people to staff the digital space and drive real-world recruitment.
Retail Wire
JUNE 6, 2024
Five Below is experiencing a decline in comparable sales as inflation impacts consumer spending habits.
Retail Dive
JUNE 6, 2024
A narrow color palette and insufficient inventory in smaller sizes contributed to slower growth in the U.S., though overall revenue was still up 10%.
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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Retail Wire
JUNE 6, 2024
The grocery chain will reopen 15 stores in Chicago, Dallas, and Texas this summer.
Inside Retail
JUNE 6, 2024
The Fair Work Ombudsman has secured $86,674 in penalties and back-pay orders in court against the former operators of a Sydney shoe retailer C de C Shoes. The penalties are a direct result of the company’s failure to comply with a compliance notice ordering the calculation and back-payment of entitlements to a retail worker at the C de C Shoes stores between November 2019 and June 2021.
Retail Wire
JUNE 6, 2024
Amazon has reached an agreement to purchase MX Player, the Indian video streaming platform, from Times Internet.
Inside Retail
JUNE 6, 2024
Singapore-based furniture and homewares retailer, Castlery has unveiled its Sydney showroom with the hopes of redefining the furniture shopping journey. The Sydney store, located in the heart of Supa Centa Moore Park, is unique from the brand’s other stores, all located in Singapore. The showroom facilitates the online-to-offline shopping experience with its 576sqm space fitted out with 17 immersive room sets.
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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Retail Wire
JUNE 6, 2024
American Airlines continues to face a myriad of woes as the threat of a flight attendant's strike looms heavily over the embattled airline.
Inside Retail
JUNE 6, 2024
Alibaba co-founder and chairman Joe Tsai recently sat down with Kam Shing Kwang, JP Morgan’s chairwoman of North Asia and vice chair of investment banking in Greater China, for a fireside chat at the 20th annual Global China Summit. In addition to discussing the e-commerce giant’s investment in GenAI and innovation, he also reflected on building a winning culture, evolving as a leader and how he stays mentally and physically fit.
Retail Customer Experience
JUNE 6, 2024
Ultimately, every aspect of the theme park experience should be designed to maximize customer satisfaction. From creating engaging attractions to extending the experience through retail opportunities and restaurants, theme parks should strive to immerse guests in the experience at every step.
Retail Gazette
JUNE 6, 2024
N Brown said it was targeting sustainable growth after returning to statutory pre-tax profit despite sales falling nearly 10%. The Jacamo and Simply Be owner returned to a pre-tax profit of £5.3m in the 52 weeks to 2 March, up from a loss of £71.1m the year before. It came as group sales fell 9.8% to £600.9m, which it attributed to the “continued challenging market conditions”.
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Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
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