Retail TouchPoints

JANUARY 18, 2022

Retailers frequently ask customers to enroll in a loyalty program at point of sale — especially during the holiday shopping season. In fact, 61% of consumers have joined a loyalty program to get discounts for holiday shopping. 3 Steps for Inspiring Customers to Stay Engaged.

Customer Retention 269

Customer Retention Shipping Point of Sale Consumer 269

Retail TouchPoints

APRIL 12, 2023

We saw this at the start of the pandemic when food store sales shot up by 21%. still plan to cook more at home. The challenge with ordering too much food is that shipping is expensive and often unreliable with supply chain troubles, and warehouse space is a very limited resource. Transform shopping in-store.

Supermarket 230

Supermarket Grocer Customer Retention Checkout 230

Retail TouchPoints

SEPTEMBER 21, 2023

While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line. This is the post-purchase realm, a universe of interactions that determine whether you’ll shop with the same brand again.

Customer Retention 264

Customer Retention Shipping Customer Experience Checkout 264

Retail TouchPoints

JANUARY 2, 2024

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. Do I get upgraded or enhanced service [compared to] someone who shops with you just one or twice?” A major reason for this drop?

Drop-Shipping 255

Drop-Shipping Consumer Customer Retention Shipping 255

Retail TouchPoints

JULY 10, 2023

These first movers near universally are noting the gigantic opportunity to transform their business, from operations to customer relations and retention. And there’s plenty of money at stake. Hyper-personalized shopping. Retailers have a vast amount of data about customer shopping behavior and purchase history.

Merchant Services 265

Merchant Services Customer Retention Shipping Marketing 265

Retail TouchPoints

MAY 2, 2023

Online shopping is arguably the most convenient purchasing experience. A person can be anywhere at any time, search your online shop, press a button, and magically a shipment arrives at their door. Oh, ship… Inflation has been increasing, which likely means you’re being mindful of the economy.

Customer Retention 234

Customer Retention Returns Merchant Services Shipping 234

Inside Retail

FEBRUARY 26, 2024

This instability, together with increased gas and energy prices, has affected shipping costs. It’s also important to leverage existing technology and integrate online and offline retail, to create a cohesive shopping experience no matter how your customers choose to shop. per cent and 1.8 per cent during FY24.

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Inventory Turnover Supply Chain Management Customer Retention Inventory Management 147

Retail TouchPoints

MARCH 26, 2021

At a time when brand interactions bridge both digital and physical shopping, it is increasingly important for retailers to leverage technology to improve customer experiences and create value. Here are a few examples of how technology enhances customer experience and strengthens brand value.

Customer Experience 302

Customer Experience Fulfillment Customer Retention Shipping 302

Inside Retail

JUNE 28, 2021

In today’s new normal, the shopping experience is no longer defined by the boundaries of bricks-and-mortar, but by the customer journey as a whole. Consumers now expect retailers to engage them whenever and wherever they want, with a shopping experience tailored to their individual needs. Revolutionising loyalty programs.

Customer Experience 221

Customer Experience Customer Retention Payment Services Advertising 221

Retail TouchPoints

DECEMBER 18, 2020

Consumers’ increased desire to stay home has contributed to the shift as well, accounting for the rise of online shopping during coronavirus. The supply chain has faced fulfillment challenges from this influx of online orders, along with a myriad of crisis-related disruptions including: Long wait times at warehouse depots.

Supply Chain Management 246

Supply Chain Management Customer Retention Fulfillment Shipping 246

Retail TouchPoints

JUNE 23, 2022

This is also the ideal time to review the online customer journey, because consumer expectations for ecommerce convenience and personalization are higher than ever, based on the findings of ClearSale’s 2021 State of Consumer Attitudes on Ecommerce, Fraud & CX survey. Personalize Your Back-to-School Marketing.

Payment Services 254

Payment Services Checkout Drop-Shipping Customer Retention 254

Retail TouchPoints

AUGUST 15, 2022

However, brands cannot underestimate the importance of implementing a compliant and transparent process for collecting and using customer data. . Stand Out Beyond Free Shipping . Last year’s top retention tool — free shipping — fell slightly, from 64% in 2021 to 57% in 2022. Be Transparent About Inventory Challenges

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Drop-Shipping Shipping Outdoor Customer Retention 187

Cisco Retail

FEBRUARY 18, 2022

Retail is seeing a resurgence of experiential and in-store shopping experiences and the industry has been forced to make the effort to move to a true “multi-channel” model. Buying online and returning in-store is only one of many possible combinations of the online/offline shopping journey. Attracting and Engaging Customers.

Payment Services 130

Payment Services Fulfillment Returns Customer Retention 130

Rain Pros

AUGUST 18, 2023

eCommerce has dramatically disrupted the retail sector in recent decades by changing how people shop. The accessibility and convenience offered by online shopping platforms have led to significant shifts in consumer behavior, and traditional retailers must adapt to ensure they remain competitive and meet evolving customer expectations.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Rain Pros

AUGUST 18, 2023

eCommerce has dramatically disrupted the retail sector in recent decades by changing how people shop. The accessibility and convenience offered by online shopping platforms have led to significant shifts in consumer behavior, and traditional retailers must adapt to ensure they remain competitive and meet evolving customer expectations.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Hyken

SEPTEMBER 10, 2023

How the ‘Zero Consumer’ is Inspiring Innovative Visual Imagery for Retail Success by Peter McCall (Total Retail) Consumers’ shopping expectations have skyrocketed. They demand fast shipping, easy returns, sustainability and more, showing little loyalty and appreciation. Connect with Shep on LinkedIn.

Customer Retention 66

Customer Retention Customer Experience Shipping Returns 66

Inside Retail

MAY 16, 2022

As shopping continues to shift to digital channels, many retailers find their fulfilment costs are rising. While retailers struggle with fulfilment, Australia Post research shows that fast and free shipping are key drivers of sales. But few are taking a holistic approach to maintaining sustainable growth and retention over time.

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Fulfillment Promotions Shipping Returns 130

Small Biz Trends

JUNE 29, 2023

They must have the ability to assess customers’ needs quickly and provide appropriate solutions. Multitasking abilities: Representatives often handle multiple tasks and a variety of customer concerns at once. Empathy and patience: Dealing with frustrated customers can be challenging.

Payment Services 75

Payment Services ATS Accounting Fulfillment 75

Independent Retailer

NOVEMBER 28, 2022

With holiday shopping in full swing, returns are set to be another expensive problem for brands this year. Brands can make the most out of a return by offering options such as exchanges, store credit, or other incentives rather than refunds,” Tasha Reasor, SVP of Marketing at Loop Returns , said. Returns do not necessarily mean losses.

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Returns Customer Retention Wholesale Fashion 85

Retail TouchPoints

SEPTEMBER 21, 2021

Kelly Goetsch, Chief Product Officer at commercetools, reveals why he believes the decreasing importance of Black Friday-Cyber Monday (BFCM) is a good thing for the retail industry: “When ecommerce was first a ‘thing,’ a lot of retailers would post crazy bargains online to drive people online for the first time.

Payment Services 209

Payment Services Customer Experience Consumer Advertising 209

Rangeme

OCTOBER 14, 2021

Morgan Brod, Merchant Developer at SnackMagic, expresses that she sources brands that have unique, specialty products. Similar to a lot of curated box companies, “We want a product to be something that our customers may not have tried before or wouldn’t usually treat themselves to in their everyday shopping experience,” explains Brod.

Drop-Shipping 52

Drop-Shipping Merchant Services Beauty and Health Shipping 52

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

Online shopping is gaining more momentum around the globe, with a growing number of new companies using social media platforms and marketplaces to launch their novelties. The outdoor retailer began to reopen shops that launched zero-contact bike shop services, virtual events, and a pilot program for virtual outfitting.

Retail Trends 94

Retail Trends Consumer Payment Services Fulfillment 94

365 Retail

NOVEMBER 14, 2022

The biggest online shopping event of the year is upon us. You must know when to restock and make sure you don’t sell items that aren’t available, after all, astute inventory management drives scalability, profit, and customer retention. Driving customer loyalty through flexibility.

Merchant Services 59

Merchant Services Payment Services Inventory Management Fulfillment 59

Inside Retail

FEBRUARY 6, 2022

For most small to medium enterprises starting out in e-commerce, shipping solutions tend to be stumbled upon and developed gradually as the business grows. Things start blowing up – processes can’t scale, and the business starts throwing people at the process instead of reinventing what the process should be,” says Boyer.

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Shipping Checkout Customer Retention Fulfillment 130

Retail Next

SEPTEMBER 26, 2019

No lines, lots of choices, affordable deals, shop anytime and anywhere – these are just some of the many reasons why 51 percent of Americans prefer to shop online. Push notifications are excellent tools to retain and engage customers. In the past years, there has been a huge demand for customized content.

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Retail Marketing Marketing Customer Retention Promotions 52

Retail Minded

JULY 29, 2023

According to McKinsey & Company , 75% of consumers are exploring new shopping behaviors, indicating a significant change in their preferences and priorities. These statistics underscore the need for businesses to comprehend and adapt to the evolving currents of customer buying behavior. So let’s get to it!

Payment Services 52

Payment Services Consumer Inventory Management Promotions 52

Retail Minded

JULY 29, 2023

According to McKinsey & Company , 75% of consumers are exploring new shopping behaviors, indicating a significant change in their preferences and priorities. These statistics underscore the need for businesses to comprehend and adapt to the evolving currents of customer buying behavior. So let’s get to it!

Payment Services 52

Payment Services Consumer Inventory Management Promotions 52

Retail Geek

JULY 9, 2021

Your digital ad dollars especially as they get more complicated in the Privacy Wars, so it makes sense that they want Executives that are good at that and I would also argue the instacart. Um enough eyeballs to have real scale and instacart is one of the exceptions to that so so they are a viable place to put your.

Shipping 98

Shipping Merchant Services Fulfillment Wholesale 98

Retail Bound

DECEMBER 13, 2021

Ecommerce sales increased significantly into 2021 as more people shifted from physical stores to online shopping. The business reaches its peak during the holiday season and when the shipping rush is over, there is a bulk in holiday returns. Customers get disappointed the moment they realize that a product is out of stock.

Fulfillment 52

Fulfillment Shipping Inventory Management Returns 52

Inside Retail

DECEMBER 21, 2022

According to Oracle’s latest Retail Consumer Study , 53 per cent of consumers plan to shop mostly in-store this holiday season, and an additional 25 per cent plan to shop through a combination of in-store and online channels. New customer expectations. About the author: Damien McLaughlin is a director at Oracle Retail.

Supply Chain Management 130

Supply Chain Management Customer Retention Inventory Management Customer Experience 130

Retail Times

MARCH 29, 2021

Modern shoppers not only want quality products at reasonable prices, they want those items delivered as quickly and cost-effectively as possible. . One way is to implement ship from store , a service that could potentially speed up order fulfillment and keep shoppers coming back. What is ship from store? Consider the following.

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Shipping Fulfillment Inventory Management Location 59

Rangeme

JULY 29, 2022

With supply chain disruptions making waves in even mainstream media, you might have thought consumers would loosen their expectations for fast and free shipping. According to consumers, promising fast shipping sells. Better Customer Retention. The promise of fast shipping entices shoppers to add more items to their cart.

Fulfillment 52

Fulfillment Merchant Services Drop-Shipping Shipping 52

Inside Retail

AUGUST 11, 2021

Customer retention is important to every business, but loyalty is hard-won, especially when a single bad customer experience can now be easily amplified to a mass audience in a matter of seconds. Sustainability is becoming more and more of a hot topic, especially with too much plastic used in shipping and packaging.

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Shipping Customer Retention Customer Experience Consumer 162

Wiser

MARCH 16, 2021

My name is Jackie Lewis, I’m the content director here at the CMA and I’m going to be your host for today’s webinar. Wiser customers can expand visibility, increase revenues and drive growth with their entire suite of in-store and online tools. So at some point, I’ll go back to that look again.

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Marketing Planning Advertising Consumer 78

A1 Retail

OCTOBER 13, 2022

By Elissa Quinby, Senior Director, Retail Marketing at Quantum Metric. Shipping delays significantly impact retailers and consumers, leading to frustrations that can ultimately result in revenue losses and drops in customer retention. Prioritising hybrid shopping to curb delivery issues. Providing real-time alerts.

Drop-Shipping 52

Drop-Shipping Merchant Services Shipping Customer Retention 52

Inside Retail

SEPTEMBER 19, 2022

With the rapid evolution of digital channels and online shopping, a global pandemic, and supply-chain challenges, retail is evolving at an unprecedented pace. Customer expectations of engagement and experience in retail are changing equally quickly. Sending real-time order confirmations and shipping updates. Data is key.

Customer Experience 147

Customer Experience Customer Retention Marketing Promotions 147

Retalon

AUGUST 22, 2023

GMROI – Gross Margin Return on Inventory Investment Definition GMROI measures how efficient and profitable you are at turning your inventory into gross profit. The higher your GMROI, the better you are at wringing profit from your product mix and inventory levels. is considered healthy across retail categories.

Customer Retention 41

Customer Retention Returns Payment Services Promotions 41