Retail TouchPoints

JANUARY 18, 2022

Retailers frequently ask customers to enroll in a loyalty program at point of sale — especially during the holiday shopping season. In fact, 61% of consumers have joined a loyalty program to get discounts for holiday shopping. 3 Steps for Inspiring Customers to Stay Engaged.

Customer Retention 285

Customer Retention Shipping Point of Sale Consumer 285

Retail TouchPoints

APRIL 12, 2023

The challenge with ordering too much food is that shipping is expensive and often unreliable with supply chain troubles, and warehouse space is a very limited resource. Transform shopping in-store. Local supermarkets must find ways to compete with the likes of Amazon Fresh stores and modernize the in-store shopping experience.

Supermarket 252

Supermarket Grocer Customer Retention Checkout 252

Retail TouchPoints

SEPTEMBER 21, 2023

While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line. This is the post-purchase realm, a universe of interactions that determine whether you’ll shop with the same brand again.

Customer Retention 264

Customer Retention Shipping Customer Experience Checkout 264

Retail TouchPoints

JANUARY 2, 2024

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. Do I get upgraded or enhanced service [compared to] someone who shops with you just one or twice?”

Drop-Shipping 280

Drop-Shipping Consumer Customer Retention Shipping 280

Retail Focus

AUGUST 8, 2023

Order Fulfillment When outsourcing, retailers can benefit from streamlined inventory management, order processing, and shipping. Outsourcing this critical function frees up valuable time and resources, enabling retailers to concentrate on sales and customer service.

Loss Prevention 130

Loss Prevention Inventory Management Inventory Turnover Shrinkage 130

Retail TouchPoints

MAY 2, 2023

Online shopping is arguably the most convenient purchasing experience. A person can be anywhere at any time, search your online shop, press a button, and magically a shipment arrives at their door. Oh, ship… Inflation has been increasing, which likely means you’re being mindful of the economy.

Customer Retention 258

Customer Retention Returns Merchant Services Shipping 258

Retail TouchPoints

JULY 10, 2023

Hyper-personalized shopping. Retailers have a vast amount of data about customer shopping behavior and purchase history. For example, Verneek, a New York City-based software startup, has a generative AI application called Quin Shopping AI. Assistive customer service.

Merchant Services 276

Merchant Services Customer Retention Shipping Marketing 276

Inside Retail

FEBRUARY 26, 2024

This instability, together with increased gas and energy prices, has affected shipping costs. It’s also important to leverage existing technology and integrate online and offline retail, to create a cohesive shopping experience no matter how your customers choose to shop. per cent and 1.8 per cent during FY24.

Inventory Turnover 147

Inventory Turnover Supply Chain Management Customer Retention Inventory Management 147

Inside Retail

JUNE 28, 2021

In today’s new normal, the shopping experience is no longer defined by the boundaries of bricks-and-mortar, but by the customer journey as a whole. Consumers now expect retailers to engage them whenever and wherever they want, with a shopping experience tailored to their individual needs. Revolutionising loyalty programs.

Customer Experience 221

Customer Experience Customer Retention Payment Services Advertising 221

Retail TouchPoints

MARCH 26, 2021

At a time when brand interactions bridge both digital and physical shopping, it is increasingly important for retailers to leverage technology to improve customer experiences and create value. Here are a few examples of how technology enhances customer experience and strengthens brand value.

Customer Experience 311

Customer Experience Fulfillment Customer Retention Shipping 311

Retail TouchPoints

AUGUST 15, 2022

However, brands cannot underestimate the importance of implementing a compliant and transparent process for collecting and using customer data. . Stand Out Beyond Free Shipping . Last year’s top retention tool — free shipping — fell slightly, from 64% in 2021 to 57% in 2022.

Drop-Shipping 212

Drop-Shipping Shipping Outdoor Customer Retention 212

Retail TouchPoints

DECEMBER 18, 2020

Consumers’ increased desire to stay home has contributed to the shift as well, accounting for the rise of online shopping during coronavirus. To fulfill purchase orders and support customer retention in this uncertain landscape, companies have reevaluated their supply chain processes and adjusted their logistics frameworks.

Supply Chain Management 246

Supply Chain Management Customer Retention Fulfillment Shipping 246

Retail TouchPoints

JUNE 23, 2022

This is also the ideal time to review the online customer journey, because consumer expectations for ecommerce convenience and personalization are higher than ever, based on the findings of ClearSale’s 2021 State of Consumer Attitudes on Ecommerce, Fraud & CX survey. Personalize Your Back-to-School Marketing.

Payment Services 279

Payment Services Checkout Drop-Shipping Customer Retention 279

Cisco Retail

FEBRUARY 18, 2022

Retail is seeing a resurgence of experiential and in-store shopping experiences and the industry has been forced to make the effort to move to a true “multi-channel” model. Buying online and returning in-store is only one of many possible combinations of the online/offline shopping journey. Attracting and Engaging Customers.

Payment Services 143

Payment Services Fulfillment Returns Customer Retention 143

Hyken

SEPTEMBER 10, 2023

How the ‘Zero Consumer’ is Inspiring Innovative Visual Imagery for Retail Success by Peter McCall (Total Retail) Consumers’ shopping expectations have skyrocketed. They demand fast shipping, easy returns, sustainability and more, showing little loyalty and appreciation.

Customer Retention 66

Customer Retention Customer Experience Shipping Returns 66

Rain Pros

AUGUST 18, 2023

eCommerce has dramatically disrupted the retail sector in recent decades by changing how people shop. The accessibility and convenience offered by online shopping platforms have led to significant shifts in consumer behavior, and traditional retailers must adapt to ensure they remain competitive and meet evolving customer expectations.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Rain Pros

AUGUST 18, 2023

eCommerce has dramatically disrupted the retail sector in recent decades by changing how people shop. The accessibility and convenience offered by online shopping platforms have led to significant shifts in consumer behavior, and traditional retailers must adapt to ensure they remain competitive and meet evolving customer expectations.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Inside Retail

MAY 16, 2022

As shopping continues to shift to digital channels, many retailers find their fulfilment costs are rising. While retailers struggle with fulfilment, Australia Post research shows that fast and free shipping are key drivers of sales. Pillar 3: Supply chain optimisation.

Fulfillment 130

Fulfillment Promotions Shipping Returns 130

Retail Minded

SEPTEMBER 30, 2023

In this article, we will explore the art and science behind creating a retail experience that not only stands out but also forges deep connections with your customers. With the rise of online shopping and ever-increasing consumer choices, retailers must go beyond the transactional and create experiences that resonate with their audience.

Customer Retention 96

Customer Retention Consumer Marketing Shipping 96

Independent Retailer

NOVEMBER 28, 2022

With holiday shopping in full swing, returns are set to be another expensive problem for brands this year. We have found that by offering a great return experience, brands can increase customer happiness, which encourages repeat purchases faster.”. Create a More Customized Shopper Experience.

Returns 85

Returns Customer Retention Wholesale Fashion 85

Retail Minded

MARCH 31, 2021

It’s not a stretch to say that t oday’s ecommerce market is fraught with fulfilment issues, and t hese widespread errors and delays mean shoppers are missing out on vital deliveries, leading to greater levels of disappointment and mistrust in online shopping. . Online Demand Is Causing Costly Errors .

Merchant Services 92

Merchant Services Drop-Shipping Fulfillment Shipping 92

Rangeme

OCTOBER 14, 2021

Similar to a lot of curated box companies, “We want a product to be something that our customers may not have tried before or wouldn’t usually treat themselves to in their everyday shopping experience,” explains Brod. Looking for a shipping partner to help set up your drop-ship capabilities? What to consider first.

Drop-Shipping 52

Drop-Shipping Merchant Services Beauty and Health Shipping 52

Hyken

FEBRUARY 26, 2023

Customer Retention Strategies for Driving Loyalty in Uncertain Times by Rich Hein (CMSWire) One thing all businesses can bank on in the future is that things will be more uncertain and unpredictable than ever before. The key to brand-loyal customers is to offer things your competitors don’t. The customer feels in control.

Customer Retention 52

Customer Retention Customer Experience Shipping Consumer 52

365 Retail

NOVEMBER 14, 2022

The biggest online shopping event of the year is upon us. You must know when to restock and make sure you don’t sell items that aren’t available, after all, astute inventory management drives scalability, profit, and customer retention. Driving customer loyalty through flexibility.

Merchant Services 59

Merchant Services Payment Services Inventory Management Fulfillment 59

Retail TouchPoints

SEPTEMBER 21, 2021

The thought was, if you can get people shopping online on BFCM for some crazy deal, you can make them repeat customers. But now just about everyone who would shop online is shopping online already.”. All of these things are impacting your people in-store and your customers.”.

Payment Services 232

Payment Services Customer Experience Consumer Advertising 232

Inside Retail

FEBRUARY 6, 2022

For most small to medium enterprises starting out in e-commerce, shipping solutions tend to be stumbled upon and developed gradually as the business grows. Solving these problems (especially given the backdrop of the pandemic and its impact on supply chains worldwide paired with the rise in demand for online shopping) is a timely issue.

Shipping 130

Shipping Checkout Customer Retention Fulfillment 130

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

Online shopping is gaining more momentum around the globe, with a growing number of new companies using social media platforms and marketplaces to launch their novelties. The outdoor retailer began to reopen shops that launched zero-contact bike shop services, virtual events, and a pilot program for virtual outfitting.

Retail Trends 94

Retail Trends Consumer Payment Services Fulfillment 94

Retail Next

SEPTEMBER 26, 2019

No lines, lots of choices, affordable deals, shop anytime and anywhere – these are just some of the many reasons why 51 percent of Americans prefer to shop online. Push notifications are excellent tools to retain and engage customers. In the past years, there has been a huge demand for customized content.

Retail Marketing 52

Retail Marketing Marketing Customer Retention Promotions 52

Retail Minded

JULY 29, 2023

According to McKinsey & Company , 75% of consumers are exploring new shopping behaviors, indicating a significant change in their preferences and priorities. These statistics underscore the need for businesses to comprehend and adapt to the evolving currents of customer buying behavior. So let’s get to it!

Payment Services 52

Payment Services Consumer Inventory Management Promotions 52

Retail Minded

JULY 29, 2023

According to McKinsey & Company , 75% of consumers are exploring new shopping behaviors, indicating a significant change in their preferences and priorities. These statistics underscore the need for businesses to comprehend and adapt to the evolving currents of customer buying behavior. So let’s get to it!

Payment Services 52

Payment Services Consumer Inventory Management Promotions 52

Retail Bound

DECEMBER 13, 2021

Ecommerce sales increased significantly into 2021 as more people shifted from physical stores to online shopping. The business reaches its peak during the holiday season and when the shipping rush is over, there is a bulk in holiday returns. Customers get disappointed the moment they realize that a product is out of stock.

Fulfillment 52

Fulfillment Shipping Inventory Management Returns 52

Retail Times

MARCH 29, 2021

One way is to implement ship from store , a service that could potentially speed up order fulfillment and keep shoppers coming back. Read on to learn more about ship from store and how to make it work in your business. What is ship from store? Improve customer satisfaction. The disadvantages of ship from store.

Shipping 59

Shipping Fulfillment Inventory Management Location 59

Retail Geek

JULY 9, 2021

Found themselves having to go to other three pll’s to sell on Amazon because Amazon just wouldn’t accept all of their goods and so if you’re going to say oh you know what I’m going to put all my eggs in Amazon’s basket and have them ship all of my.

Shipping 98

Shipping Merchant Services Fulfillment Wholesale 98

Inside Retail

DECEMBER 21, 2022

According to Oracle’s latest Retail Consumer Study , 53 per cent of consumers plan to shop mostly in-store this holiday season, and an additional 25 per cent plan to shop through a combination of in-store and online channels. New customer expectations.

Supply Chain Management 130

Supply Chain Management Customer Retention Inventory Management Customer Experience 130

Rangeme

JULY 29, 2022

With supply chain disruptions making waves in even mainstream media, you might have thought consumers would loosen their expectations for fast and free shipping. According to consumers, promising fast shipping sells. Better Customer Retention. The promise of fast shipping entices shoppers to add more items to their cart.

Fulfillment 52

Fulfillment Merchant Services Drop-Shipping Shipping 52

Inside Retail

AUGUST 11, 2021

Customer retention is important to every business, but loyalty is hard-won, especially when a single bad customer experience can now be easily amplified to a mass audience in a matter of seconds. Sustainability is becoming more and more of a hot topic, especially with too much plastic used in shipping and packaging.

Shipping 162

Shipping Customer Retention Customer Experience Consumer 162

Small Biz Trends

JUNE 29, 2023

Job Template 1: Position: Customer Service Representative – Retail Company: [Company Name] Location: [City, State] About Us: [Company Name] is a small business operating in the retail industry. We are committed to providing excellent customer service and creating positive shopping experiences for our customers.

Payment Services 75

Payment Services ATS Accounting Fulfillment 75