Retail TouchPoints

JANUARY 18, 2022

Retailers frequently ask customers to enroll in a loyalty program at point of sale — especially during the holiday shopping season. According to Clarus Commerce data, 28% of consumers say they enroll in loyalty programs for immediate benefits, with the intention of unsubscribing at a later time.

Customer Retention 286

Customer Retention Shipping Point of Sale Consumer 286

Retail TouchPoints

JANUARY 2, 2024

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. At a bare minimum, they will expect businesses to keep that data safe and use it responsibly. A major reason for this drop?

Drop-Shipping 284

Drop-Shipping Consumer Customer Retention Shipping 284

Retail TouchPoints

APRIL 12, 2023

We saw this at the start of the pandemic when food store sales shot up by 21%. still plan to cook more at home. The challenge with ordering too much food is that shipping is expensive and often unreliable with supply chain troubles, and warehouse space is a very limited resource. Matt Hopkins is Global Retail Director at Board.

Supermarket 254

Supermarket Grocer Customer Retention Checkout 254

Retail TouchPoints

AUGUST 15, 2022

Customer acquisition costs online have reached unprecedented levels, which means marketing leaders are trying to diversify their toolkits. However, brands cannot underestimate the importance of implementing a compliant and transparent process for collecting and using customer data. . Stand Out Beyond Free Shipping .

Drop-Shipping 216

Drop-Shipping Shipping Outdoor Customer Retention 216

Retail TouchPoints

SEPTEMBER 21, 2023

While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line. Offer personalized post-purchase product suggestions that genuinely cater to each customer’s tastes.

Customer Retention 264

Customer Retention Shipping Customer Experience Checkout 264

Retail TouchPoints

DECEMBER 18, 2020

The supply chain has faced fulfillment challenges from this influx of online orders, along with a myriad of crisis-related disruptions including: Long wait times at warehouse depots. Businesses that can successfully meet demand cultivate trust among end customers; optimizing activities at distribution centers is essential for that.

Supply Chain Management 246

Supply Chain Management Customer Retention Fulfillment Shipping 246

Inside Retail

MARCH 28, 2022

This means not just looking at the cost of the product and the number of units you’re selling, but also being clear on your costs around freight and logistics, tariffs, shipping to customers, warehousing and merchant fees. Know your Return on Advertising Spend (ROAS). No metric is an island.

Advertising 130

Advertising Customer Retention Drop-Shipping Merchant Services 130

Inside Retail

MAY 16, 2022

While retailers struggle with fulfilment, Australia Post research shows that fast and free shipping are key drivers of sales. Monash Business School found that consumers prioritise free shipping over fast shipping even more than their global counterparts, and that a lack of free returns was a top turn-off for half of Australian consumers.

Fulfillment 130

Fulfillment Promotions Shipping Returns 130

Cisco Retail

FEBRUARY 18, 2022

Consumers demanded the ability to purchase online and return in-store, and retailers responded by putting processes in place that offered those options. Buying online and returning in-store is only one of many possible combinations of the online/offline shopping journey. Attracting and Engaging Customers. Service and Support.

Payment Services 138

Payment Services Fulfillment Returns Customer Retention 138

Hyken

SEPTEMBER 10, 2023

They demand fast shipping, easy returns, sustainability and more, showing little loyalty and appreciation. There is a segment of customers that are savvy shoppers that demand a low price, fast shipping, easy returns, and appreciation. According to McKinsey, these are today’s ‘Zero Consumers.’

Customer Retention 66

Customer Retention Customer Experience Shipping Returns 66

Retail TouchPoints

JUNE 23, 2022

Last year, the average family with K-12 students spent $848 on return to school items, while families of college students spent an average of $1,200, according to the National Retail Federation. Regardless of your customers’ age demographic, it’s a smart idea to offer digital wallet payment options at checkout.

Payment Services 283

Payment Services Checkout Drop-Shipping Customer Retention 283

Rain Pros

AUGUST 18, 2023

Customers can easily access different products, compare prices, discover new brands and make purchases from anywhere, anytime, at their own pace. It can differentiate retail stores online and put you ahead of your competitors by ensuring you can deliver the right products faster, to the right place, on time and at the right price.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Rain Pros

AUGUST 18, 2023

Customers can easily access different products, compare prices, discover new brands and make purchases from anywhere, anytime, at their own pace. It can differentiate retail stores online and put you ahead of your competitors by ensuring you can deliver the right products faster, to the right place, on time and at the right price.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Small Biz Trends

JUNE 29, 2023

They must have the ability to assess customers’ needs quickly and provide appropriate solutions. Multitasking abilities: Representatives often handle multiple tasks and a variety of customer concerns at once. Empathy and patience: Dealing with frustrated customers can be challenging.

Payment Services 75

Payment Services ATS Accounting Fulfillment 75

Retail Minded

MARCH 8, 2023

They should also manage goods coming from their suppliers to ensure that they have enough stock on hand at all times. Streamline Transport Management Product transport management is an essential part of retail stores because it facilitates the flow of goods from suppliers to customers.

Fulfillment 52

Fulfillment Customer Retention Shipping Management 52

Rangeme

OCTOBER 14, 2021

Morgan Brod, Merchant Developer at SnackMagic, expresses that she sources brands that have unique, specialty products. Similar to a lot of curated box companies, “We want a product to be something that our customers may not have tried before or wouldn’t usually treat themselves to in their everyday shopping experience,” explains Brod.

Drop-Shipping 52

Drop-Shipping Merchant Services Beauty and Health Shipping 52

Inside Retail

FEBRUARY 6, 2022

For most small to medium enterprises starting out in e-commerce, shipping solutions tend to be stumbled upon and developed gradually as the business grows. Things start blowing up – processes can’t scale, and the business starts throwing people at the process instead of reinventing what the process should be,” says Boyer.

Shipping 130

Shipping Checkout Customer Retention Fulfillment 130

Hyken

NOVEMBER 29, 2021

My Comment: With “The Great Resignation” being such a hot topic, I felt this article should be at the top of the list for our Top Five roundup this week. The customer experience really starts on the inside of an organization with the employee experience. If you are in a business that ships merchandise, then you must read this article.

Customer Experience 70

Customer Experience Shipping Planning Returns 70

Retail TouchPoints

JULY 26, 2023

Retailers can no longer turn a blind eye to the reality that today’s increasingly online shoppers are savvier than ever and quick to make snap judgements about brands for as little as delayed shipping. From order placement to shipping notifications, consumers demand regular updates about their orders or returns.

Fulfillment 204

Fulfillment Drop-Shipping Shipping Customer Retention 204

Retail Bound

DECEMBER 13, 2021

The business reaches its peak during the holiday season and when the shipping rush is over, there is a bulk in holiday returns. For example, maybe when a package requires international shipping or exceeds a certain amount, the employees have to adjust the shipping or carrier method. Improve the Return Process.

Fulfillment 52

Fulfillment Shipping Inventory Management Returns 52

Retail Minded

JULY 29, 2023

Automation and analytics have made it possible for retailers to identify customer trends quickly and respond in real time. This helps them understand customer needs better and create more targeted marketing campaigns that yield higher returns on investments (ROI).

Payment Services 52

Payment Services Consumer Inventory Management Promotions 52

Retail Minded

JULY 29, 2023

Automation and analytics have made it possible for retailers to identify customer trends quickly and respond in real time. This helps them understand customer needs better and create more targeted marketing campaigns that yield higher returns on investments (ROI).

Payment Services 52

Payment Services Consumer Inventory Management Promotions 52

Inside Retail

FEBRUARY 28, 2022

When your shipping needs are complex, we make things simple. To meet the growing needs of their clients during Covid, Merchgirls created a custom pick and pack process that elevated the offering from B2B to B2C on a mass scale. Before joining Shippit, we were using a very clunky system,” says Pippa Joseph, Director at Merchgirls.

Merchant Services 130

Merchant Services Payment Services Shipping Fulfillment 130

Inside Retail

DECEMBER 21, 2022

For retailers facing such disruptions, merchandise in the wrong place at the wrong time can become one of the highest costs to their bottom line. So how can retailers be proactive in their inventory placement to avoid compromising top-line growth and customer satisfaction? The post Stores are back, but will the inventory be there?

Supply Chain Management 130

Supply Chain Management Customer Retention Inventory Management Customer Experience 130

Retalon

AUGUST 22, 2023

GMROI – Gross Margin Return on Inventory Investment Definition GMROI measures how efficient and profitable you are at turning your inventory into gross profit. The higher your GMROI, the better you are at wringing profit from your product mix and inventory levels. is considered healthy across retail categories.

Customer Retention 41

Customer Retention Returns Payment Services Promotions 41

Inside Retail

SEPTEMBER 19, 2022

With the rapid evolution of digital channels and online shopping, a global pandemic, and supply-chain challenges, retail is evolving at an unprecedented pace. Customer expectations of engagement and experience in retail are changing equally quickly. Sending real-time order confirmations and shipping updates. Data is key.

Customer Experience 147

Customer Experience Customer Retention Marketing Promotions 147

Rangeme

NOVEMBER 26, 2021

According to Bain & Company, a 5% increase in customer retention correlates with an increase in profit of at least 25%. 42 Interesting Stats about Customer Loyalty You May Not Know. 42 Interesting Stats about Customer Loyalty You May Not Know. It pays to earn consumers’ devotion. 5 Amaresan, Swetha.

Consumer 105

Consumer Customer Retention Shopping Fulfillment 105

Retail Minded

FEBRUARY 8, 2023

With universal identification, you’re able to more easily and efficiently deliver a personalized experience across channels and at scale. Automation can handle upsell and cross sell by analyzing data, can cut shipping times and costs by making complex fulfillment decisions, can handle routine customer questions via chat.

Merchant Services 98

Merchant Services Customer Retention Customer Experience Planning 98

Indigo 9 Digital

JULY 24, 2023

That’s why you still shop at the mom and pop grocer across the street from your home. It’s not that new customers aren’t important but if you have a high churn rate it’s going to eat into your profits. If you look at companies like Apple and Amazon they do a really good job of increasing sales from their existing customer base.

Customer Retention 52

Customer Retention Drop-Shipping Consumer Fast Fashion 52

RETAIL MANAGEMENT SOFTWARE

OCTOBER 3, 2022

Retailers are using BI to refine and personalize product-search based on each customer’s preferences. Online fashion and cosmetics retailers can use business intelligence to provide unique recommendations and suggestions for buying a set of products at a discounted price. Increase Customer Retention Rate.

Customer Retention 85

Customer Retention Inventory Management Customer Experience Kiosk 85