Retail TouchPoints

AUGUST 28, 2023

“For the back-to-school season, 42% of consumers say they are spending more, but 57% are trading down for lower prices,” said Caila Schwartz, Director of Consumer Insights and Strategy for Retail and Consumer Goods at Salesforce during an Aug. 22, 2023 briefing.

Returns 213

Returns Fulfillment Shipping Checkout 213

Retail TouchPoints

JULY 26, 2023

Retailers can no longer turn a blind eye to the reality that today’s increasingly online shoppers are savvier than ever and quick to make snap judgements about brands for as little as delayed shipping. From order placement to shipping notifications, consumers demand regular updates about their orders or returns.

Fulfillment 184

Fulfillment Drop-Shipping Shipping Customer Retention 184

Retail Bound

DECEMBER 13, 2021

The business reaches its peak during the holiday season and when the shipping rush is over, there is a bulk in holiday returns. For example, maybe when a package requires international shipping or exceeds a certain amount, the employees have to adjust the shipping or carrier method. Manage Inventory Accuracy.

Fulfillment 52

Fulfillment Shipping Inventory Management Returns 52

Inside Retail

DECEMBER 21, 2022

For retailers facing such disruptions, merchandise in the wrong place at the wrong time can become one of the highest costs to their bottom line. So how can retailers be proactive in their inventory placement to avoid compromising top-line growth and customer satisfaction? Preparing for the rush.

Supply Chain Management 130

Supply Chain Management Customer Retention Inventory Management Customer Experience 130

Inside Retail

FEBRUARY 28, 2022

When your shipping needs are complex, we make things simple. To meet the growing needs of their clients during Covid, Merchgirls created a custom pick and pack process that elevated the offering from B2B to B2C on a mass scale. Before joining Shippit, we were using a very clunky system,” says Pippa Joseph, Director at Merchgirls.

Merchant Services 130

Merchant Services Payment Services Shipping Fulfillment 130

Retail Times

MARCH 29, 2021

Modern shoppers not only want quality products at reasonable prices, they want those items delivered as quickly and cost-effectively as possible. . One way is to implement ship from store , a service that could potentially speed up order fulfillment and keep shoppers coming back. What is ship from store? Consider the following.

Shipping 59

Shipping Fulfillment Inventory Management Location 59

Retail TouchPoints

JANUARY 3, 2024

Then there’s the hassle of printing a return label, carefully repackaging the dress and taking time out of her busy day to drop it off at a shipping location. At the heart of this strategy is the analysis of customer return patterns. So why do customers delay returns?

Returns 259

Returns Drop-Shipping Customer Experience Customer Retention 259

Retail TouchPoints

SEPTEMBER 21, 2023

While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line. Offer personalized post-purchase product suggestions that genuinely cater to each customer’s tastes.

Customer Retention 264

Customer Retention Shipping Customer Experience Checkout 264

Inside Retail

FEBRUARY 26, 2024

This instability, together with increased gas and energy prices, has affected shipping costs. Set benchmarks for inventory management, including the rate of inventory turnover and tracking and fill rate. Unstable political environments in Europe and the Middle East can disrupt supply chains. per cent and 1.8 per cent during FY24.

Inventory Turnover 147

Inventory Turnover Supply Chain Management Customer Retention Inventory Management 147

Retail TouchPoints

MARCH 26, 2021

At a time when brand interactions bridge both digital and physical shopping, it is increasingly important for retailers to leverage technology to improve customer experiences and create value. Here are a few examples of how technology enhances customer experience and strengthens brand value.

Customer Experience 307

Customer Experience Fulfillment Customer Retention Shipping 307

Retail TouchPoints

APRIL 12, 2023

We saw this at the start of the pandemic when food store sales shot up by 21%. still plan to cook more at home. The challenge with ordering too much food is that shipping is expensive and often unreliable with supply chain troubles, and warehouse space is a very limited resource. Matt Hopkins is Global Retail Director at Board.

Supermarket 238

Supermarket Grocer Customer Retention Checkout 238

365 Retail

SEPTEMBER 27, 2023

The business now employs 28 people and has further plans to grow its online customer base through investment in key areas of the business, including customer service and marketing. Expanding our logistics capabilities means we can streamline our processes to provide our customers with quicker responses and faster shipping times.

Customer Retention 111

Customer Retention Shipping Planning Marketing 111

Retail TouchPoints

DECEMBER 18, 2020

The supply chain has faced fulfillment challenges from this influx of online orders, along with a myriad of crisis-related disruptions including: Long wait times at warehouse depots. A few factors in particular influence customer satisfaction for better or worse, including: Price Delivery speed Service quality. Truck driver shortages.

Supply Chain Management 246

Supply Chain Management Customer Retention Fulfillment Shipping 246

Inside Retail

JUNE 28, 2021

To do so, marketers are leveraging more data, technologies, and channels to create this type of relevant and customised customer journey. Only 13 per cent believe that companies excel at delivering connected experiences. Unifying customer data. Today, retailers have more data at their disposal than ever before.

Customer Experience 221

Customer Experience Customer Retention Payment Services Advertising 221

Retail TouchPoints

JUNE 23, 2022

Regardless of your customers’ age demographic, it’s a smart idea to offer digital wallet payment options at checkout. Digital wallets address both issues by storing card data for shoppers and by shielding it from retailers at checkout. Customers who can pay easily without security fears are more likely to complete checkout.

Payment Services 263

Payment Services Checkout Drop-Shipping Customer Retention 263

Rain Pros

AUGUST 18, 2023

Customers can easily access different products, compare prices, discover new brands and make purchases from anywhere, anytime, at their own pace. It can differentiate retail stores online and put you ahead of your competitors by ensuring you can deliver the right products faster, to the right place, on time and at the right price.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Rain Pros

AUGUST 18, 2023

Customers can easily access different products, compare prices, discover new brands and make purchases from anywhere, anytime, at their own pace. It can differentiate retail stores online and put you ahead of your competitors by ensuring you can deliver the right products faster, to the right place, on time and at the right price.

Payment Services 52

Payment Services Drop-Shipping Shipping Inventory Management 52

Cisco Retail

FEBRUARY 18, 2022

As retailers worked to manage all their discrete channels, the term “omni-channel” evolved to become synonymous with retailers who operated both online, E-commerce and other channels. Retailers are moving from managing individual shopping experiences to managing a customer experience spanning multiple shopping trips and channels.

Payment Services 140

Payment Services Fulfillment Returns Customer Retention 140

Hyken

SEPTEMBER 10, 2023

They demand fast shipping, easy returns, sustainability and more, showing little loyalty and appreciation. There is a segment of customers that are savvy shoppers that demand a low price, fast shipping, easy returns, and appreciation. According to McKinsey, these are today’s ‘Zero Consumers.’

Customer Retention 67

Customer Retention Customer Experience Shipping Returns 67

RETAIL MANAGEMENT SOFTWARE

OCTOBER 3, 2022

Real-time product assortments and pricing are more likely to be automated, optimizing effort, time, and management of price updates. Optimize Inventory Management. In addition, managing inventory based on market demands gives you an advantage over your competitors. Improve Customer Experience. Expand Retail Chain Stores.

Customer Retention 85

Customer Retention Inventory Management Customer Experience Kiosk 85

Retail Minded

MARCH 8, 2023

They should also manage goods coming from their suppliers to ensure that they have enough stock on hand at all times. Streamline Transport Management Product transport management is an essential part of retail stores because it facilitates the flow of goods from suppliers to customers.

Fulfillment 52

Fulfillment Customer Retention Shipping Management 52

Small Biz Trends

JUNE 29, 2023

This article details the specifics of crafting a precise and comprehensive customer service representative job description tailored for a small business environment. This guide aims to help small business owners or hiring managers attract highly competent candidates and establish a customer-centric culture within their teams.

Payment Services 75

Payment Services ATS Accounting Fulfillment 75

Independent Retailer

NOVEMBER 28, 2022

Brands can make the most out of a return by offering options such as exchanges, store credit, or other incentives rather than refunds,” Tasha Reasor, SVP of Marketing at Loop Returns , said. This not only helps brands retain revenue, but also creates opportunities to shape happier customers. Create a More Customized Shopper Experience.

Returns 85

Returns Customer Retention Wholesale Fashion 85

365 Retail

NOVEMBER 14, 2022

Inventory management is key. It’s imperative to manage your inventory effectively ahead of Black Friday and Cyber Monday. You can always make your life easier by investing in inventory management software, especially if you are selling through multiple channels like Shopify or eBay. Get your affairs in order today!

Merchant Services 59

Merchant Services Payment Services Inventory Management Fulfillment 59

Rangeme

OCTOBER 14, 2021

Morgan Brod, Merchant Developer at SnackMagic, expresses that she sources brands that have unique, specialty products. Similar to a lot of curated box companies, “We want a product to be something that our customers may not have tried before or wouldn’t usually treat themselves to in their everyday shopping experience,” explains Brod.

Drop-Shipping 52

Drop-Shipping Merchant Services Beauty and Health Shipping 52

Retail TouchPoints

SEPTEMBER 21, 2021

Kelly Goetsch, Chief Product Officer at commercetools, reveals why he believes the decreasing importance of Black Friday-Cyber Monday (BFCM) is a good thing for the retail industry: “When ecommerce was first a ‘thing,’ a lot of retailers would post crazy bargains online to drive people online for the first time. But that 20% is not static.

Payment Services 216

Payment Services Customer Experience Consumer Advertising 216

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

With consumers becoming more at ease with virtual space interactions, retail businesses have no choice but to ramp up their digital strategies and touchless technologies to meet the pent-up demand for seamless omnichannel operations. In 2022 consumers expect to see the option at checkout rather than find delight in it.

Retail Trends 94

Retail Trends Consumer Payment Services Fulfillment 94

Retalon

AUGUST 22, 2023

GMROI – Gross Margin Return on Inventory Investment Definition GMROI measures how efficient and profitable you are at turning your inventory into gross profit. The higher your GMROI, the better you are at wringing profit from your product mix and inventory levels. is considered healthy across retail categories. Anything under 1.0

Customer Retention 41

Customer Retention Returns Payment Services Promotions 41

Indigo 9 Digital

JULY 24, 2023

That’s why you still shop at the mom and pop grocer across the street from your home. It’s not that new customers aren’t important but if you have a high churn rate it’s going to eat into your profits. If you look at companies like Apple and Amazon they do a really good job of increasing sales from their existing customer base.

Customer Retention 52

Customer Retention Drop-Shipping Consumer Fast Fashion 52

Retail Geek

JULY 9, 2021

Your digital ad dollars especially as they get more complicated in the Privacy Wars, so it makes sense that they want Executives that are good at that and I would also argue the instacart. Um enough eyeballs to have real scale and instacart is one of the exceptions to that so so they are a viable place to put your.

Shipping 98

Shipping Merchant Services Fulfillment Wholesale 98

Retail Minded

JULY 29, 2023

This involves integrating customer accounts and payment systems into their websites, enabling customers to make direct purchases online without the need to visit a physical store. Personalizing the Customer Experience The era of relying on a uniform approach for customers has evolved significantly.

Payment Services 52

Payment Services Consumer Inventory Management Promotions 52

Retail Minded

JULY 29, 2023

This involves integrating customer accounts and payment systems into their websites, enabling customers to make direct purchases online without the need to visit a physical store. Personalizing the Customer Experience The era of relying on a uniform approach for customers has evolved significantly.

Payment Services 52

Payment Services Consumer Inventory Management Promotions 52

Wiser

MARCH 16, 2021

What can be done to optimize your eCommerce shopper journey to increase sales and capture more happy customers? We have answers in this webinar, held on March 12, 2021, and hosted by the Category Management Association. As Jackie mentioned, my name is Tom Lee and I am the head of our online products here at Wiser.

Marketing 78

Marketing Planning Advertising Consumer 78