Retail TouchPoints

DECEMBER 15, 2022

It also offers loyalty amplifiers such as sweepstakes, UGC contests and trivia, with the goal of helping brands enhance customer acquisition, program onboarding and education, revenue, point burn, customer retention and brand advocacy.

Customer Retention 219

Customer Retention Accounting Promotions Management 219

RETAIL MANAGEMENT SOFTWARE

AUGUST 2, 2022

From online stores to online customer service to employee management, many businesses have moved away from traditional storefronts. Tailored retail management solutions help your store deliver a smooth, reliable, and personalized customer experience. Integrated Inventory Management Solutions. Automation.

Management 84

Management Inventory Management Customer Retention Returns 84

V Count

MARCH 28, 2024

One such step, and a crucial one at that, is implementing Queue Management systems. Over the course of this content, we will delve into why queue management systems are so important, the benefits they offer, and how you can manage queues effectively with the help of head count sensors. Enhances Customer Satisfaction: 2.

Management 52

Management Customer Retention Customer Experience Store Layout 52

V Count

MARCH 28, 2024

One such step, and a crucial one at that, is implementing Queue Management systems. Over the course of this content, we will delve into why queue management systems are so important, the benefits they offer, and how you can manage queues effectively with the help of head count sensors. Enhances Customer Satisfaction: 2.

Management 52

Management Customer Retention Customer Experience Store Layout 52

Retail TouchPoints

APRIL 1, 2024

Research shows that nearly 30% of businesses lacking appropriate multilingual support have lost customers. On the other hand, businesses providing multilingual support see tangible benefits, like bolstered loyalty that improves overall customer retention. In today’s hyper-connected world, customers have unlimited options.

Customer Experience 284

Customer Experience Clienteling Customer Retention Accounting 284

Retail TouchPoints

APRIL 5, 2024

iGaming companies typically have minutes at most, and usually only seconds, to retain or lose a customer. If an iGaming company doesn’t respond to a gamer’s quirks, likes or dislikes in a matter of moments, that “customer” will move to an iGaming company that does respond. Contrast that to retail. About four in five U.S.

Customer Retention 290

Customer Retention Marketing Consumer Shopping 290

Hyken

SEPTEMBER 4, 2023

That’s why I’m excited to share this article by Charles Ryan Minton, one of the top managers in the Marriott/Bonvoy organization. Customer Service as Experience: Fast, Consistent Comms Boost Customer Lifetime Value by Andy Farmer (The Drum) Is it me or do we seem to be stuck in a customer experience (CX) time warp?

Customer Retention 56

Customer Retention Customer Experience Management Marketing 56

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 26, 2019

Managing retail operations holistically means focusing on each aspect of the business and managing each essential element of the operation effectively and efficiently. Budgeting – Managing retail operations successfully is about managing expenses and creating realistic sales targets. These are important details.

Management 59

Management Inventory Management Customer Retention Marketing 59

Inside Retail

MARCH 19, 2024

Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business.

Planning 290

Planning Shipping Returns Customer Retention 290

Inside Retail

DECEMBER 21, 2022

For retailers facing such disruptions, merchandise in the wrong place at the wrong time can become one of the highest costs to their bottom line. So how can retailers be proactive in their inventory placement to avoid compromising top-line growth and customer satisfaction? Preparing for the rush.

Supply Chain Management 130

Supply Chain Management Customer Retention Inventory Management Customer Experience 130

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 26, 2019

Managing retail operations holistically means focusing on each aspect of the business and managing each essential element of the operation effectively and efficiently. Budgeting – Managing retail operations successfully is about managing expenses and creating realistic sales targets. These are important details.

Management 40

Management Inventory Management Customer Retention Marketing 40

Inside Retail

FEBRUARY 26, 2024

Set benchmarks for inventory management, including the rate of inventory turnover and tracking and fill rate. Focus on contingency planning for best- and worst-case scenarios, particularly around supply-chain management, and continueto monitor and identify alternative suppliers to keep the business moving, should disruptions occur.

Inventory Turnover 147

Inventory Turnover Supply Chain Management Customer Retention Inventory Management 147

Retail TouchPoints

AUGUST 28, 2023

“For the back-to-school season, 42% of consumers say they are spending more, but 57% are trading down for lower prices,” said Caila Schwartz, Director of Consumer Insights and Strategy for Retail and Consumer Goods at Salesforce during an Aug. 22, 2023 briefing.

Returns 213

Returns Fulfillment Shipping Checkout 213

Inside Retail

JANUARY 24, 2024

To gain deeper insights into this transformative journey, we spoke with Wilasinee Parnurat, the country manager and managing director of Bata Thailand. This omnichannel platform is powered by a centralised inventory management automation tool.

Inventory Management 130

Inventory Management Visual Merchandising Customer Retention Consumer 130

Retail TouchPoints

APRIL 12, 2023

We saw this at the start of the pandemic when food store sales shot up by 21%. still plan to cook more at home. Grocers that convince customers to become loyalty card holders, for example, will achieve levels of customer retention that restaurants don’t often see. Matt Hopkins is Global Retail Director at Board.

Supermarket 238

Supermarket Grocer Customer Retention Checkout 238

V Count

JANUARY 24, 2023

No matter how you look at it, long waiting times in queues cost you sales. Running and managing a physical establishment is usually more challenging than a virtual one. Additionally, queue management will help you better understand customer flow and behavior with factual data, which you can then use to optimize staffing and resources.

Management 40

Management Checkout Customer Retention Customer Experience 40

Inside Retail

JUNE 28, 2021

To do so, marketers are leveraging more data, technologies, and channels to create this type of relevant and customised customer journey. Only 13 per cent believe that companies excel at delivering connected experiences. Unifying customer data. Today, retailers have more data at their disposal than ever before.

Customer Experience 221

Customer Experience Customer Retention Payment Services Advertising 221

Retail TouchPoints

MARCH 26, 2021

At a time when brand interactions bridge both digital and physical shopping, it is increasingly important for retailers to leverage technology to improve customer experiences and create value. Here are a few examples of how technology enhances customer experience and strengthens brand value.

Customer Experience 306

Customer Experience Fulfillment Customer Retention Shipping 306

Retail TouchPoints

JANUARY 3, 2024

Then there’s the hassle of printing a return label, carefully repackaging the dress and taking time out of her busy day to drop it off at a shipping location. At the heart of this strategy is the analysis of customer return patterns. So why do customers delay returns?

Returns 259

Returns Drop-Shipping Customer Experience Customer Retention 259

365 Retail

SEPTEMBER 27, 2023

The business now employs 28 people and has further plans to grow its online customer base through investment in key areas of the business, including customer service and marketing.

Customer Retention 109

Customer Retention Shipping Planning Marketing 109

Retail TouchPoints

AUGUST 7, 2023

When building your digital marketplace, the customer should be at the center of your strategy — what do your customers want, and what are the needs of the customer base you are trying to acquire? The digital marketplace is the commerce engine in the front, but you need technology at the backend to run it all efficiently.

Customer Experience 219

Customer Experience Customer Retention Marketing Shopping 219

Retail TouchPoints

JULY 26, 2023

On top of customers expecting fulfillment within a business day at most, for most retailers, orders will not be financially recognized until they are fulfilled, making timely fulfillment critical for optimizing revenue numbers. But like many aspects of our industry, customer retention still exists.

Fulfillment 184

Fulfillment Drop-Shipping Shipping Customer Retention 184

Retail TouchPoints

SEPTEMBER 21, 2023

While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line. Underlying these experiences is the invisible hand of artificial intelligence, steering our post-purchase journey.

Customer Retention 264

Customer Retention Shipping Customer Experience Checkout 264

Retail TouchPoints

JULY 5, 2022

In 2021, retailers shaped their omnichannel strategies around two key issues: customer acquisition ( 63% ) and customer retention ( 58% ). At the same time, they will build out more robust retention toolkits that represent the diverse behaviors of consumers.

Fulfillment 245

Fulfillment Social Commerce Customer Retention Consumer 245

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

In this blog, we’ll explore the latest trends and challenges related to executing customer loyalty programs in the retail industry and provide insights on how retailers can manage them to drive business growth. Conclusion The retail landscape is constantly evolving, and customer loyalty programs are no exception.

Customer Retention 84

Customer Retention Management Promotions Clienteling 84

Retail TouchPoints

MAY 28, 2021

But customer service must be prioritized by every organization. Here are three data-backed reasons why: Good customer service leads to increased customer retention rates. ? Customer service plays a crucial role in brand image. Proactive customer service is a powerful form of marketing.

Payment Services 163

Payment Services Customer Retention Customer Experience Marketing 163

I Vend

JUNE 14, 2023

Customers with a high lifetime shopping value, and who generate far more in revenue than it costs to acquire them in the first place. iVend offers iVend offers POS systems for customer loyalty and retention Learn more about how we drive customer loyalty in retail. Single view of customer – across all channels.

Customer Retention 52

Customer Retention Promotions Advertising Shopping 52

Retail TouchPoints

SEPTEMBER 19, 2022

EY, formerly known as Ernst & Young, says that 57% of consumers choose a brick-and-mortar retailer predominantly based on the customer shopping experience. Every interaction holds the potential to impact overall customer satisfaction and long-term customer retention. Here’s another situation that happens.

Marketing 229

Marketing Customer Retention Location Consumer 229

Retail TouchPoints

DECEMBER 21, 2021

Before, people came to the store, looked at and selected items, purchased them and left. Today, customers may order online, come to your store to pick up their orders and never step foot inside your store. Customer waits may be inevitable sometimes, but that doesn’t mean they also can’t be profitable. A World of Data.

Kiosk 291

Kiosk Customer Experience Customer Retention Promotions 291

Hyken

DECEMBER 9, 2022

This week, we feature an article by Nick Bandy, Chief Marketing Officer at LiveVox , an omnichannel platform that helps brands seamlessly communicate with their customers. He shares how you can align your customer’s journey with their brand expectations. The customer journey is essential to any company’s success.

Customer Retention 102

Customer Retention Customer Experience Accounting Fulfillment 102

Inside Retail

FEBRUARY 28, 2022

During this time, Merchgirls defaulted to manually fulfilling orders, requiring in-house staff to manage their bookings individually via phone and email with carriers. Before joining Shippit, we were using a very clunky system,” says Pippa Joseph, Director at Merchgirls. Reduce costs with fulfilment optimisation. What were the results?

Merchant Services 130

Merchant Services Payment Services Shipping Fulfillment 130

Retail TouchPoints

MARCH 30, 2023

The webinar series, now available on demand, included case studies from retailers Sweaty Betty and SiteOne that highlighted composable commerce’s flexibility and positive impact on site performance, as well as information on how ChatGPT offers personalization capabilities at scale that had previously not been possible.

Point of Sale 271

Point of Sale Checkout Consumer Promotions 271

Retail TouchPoints

DECEMBER 18, 2020

The supply chain has faced fulfillment challenges from this influx of online orders, along with a myriad of crisis-related disruptions including: Long wait times at warehouse depots. A few factors in particular influence customer satisfaction for better or worse, including: Price Delivery speed Service quality. Truck driver shortages.

Supply Chain Management 246

Supply Chain Management Customer Retention Fulfillment Shipping 246

Cisco Retail

JULY 7, 2021

Customers that don’t take the necessary steps to build next generation infrastructures and solutions will be stuck with the same basic applications – monitoring, reporting, and simple rules-based operations. They will be unable to transition to the data-driven economy, and at a later stage take part in the upcoming outcome economy.

Customer Retention 126

Customer Retention Management Location ATS 126

I Vend

AUGUST 10, 2022

Personalised communication is also important for building advocacy and brand ambassadors, with 71% of shoppers feeling frustrated when their customer experience is not personalised. Retail technology can play an important role in helping to develop customer advocates and retail communities. The role of retail technology.

Customer Retention 98

Customer Retention Customer Experience Promotions Point of Sale 98

Retail TouchPoints

FEBRUARY 8, 2023

The advertising industry is managing growing fears of inflation and an economic downturn as many top retail brand advertisers are dealing with the effects. Meta’s CPM increased by 61% YoY , at an average of $17.60. TikTok’s CPM made a huge jump of 185% YoY , at an average of $9.40. in Q1 of 2021. Become active on social media.

Advertising 231

Advertising Customer Retention Marketing Consumer 231

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 10, 2022

You need a point of sale system that helps you manage your business successfully in today’s highly competitive retail industry. POS systems for small retailers used with different store locations can help you look at each store individually and in a full view that integrates data from all stores. Does it give retail insights?

Point of Sale 81

Point of Sale Customer Retention Management Promotions 81