Retail TouchPoints

MARCH 19, 2024

The retailer also is positioning itself as a seasonal décor destination, promising 60% newness in home and holiday décor seasonally as a strategy to boost customer retention.

Customer Retention 242

Customer Retention Consumer Marketing Visual Merchandising 242

Retail TouchPoints

MAY 7, 2021

At Home has entered into a definitive agreement to sell itself to funds affiliated with Hellman & Friedman (H&F), a global private equity firm, in an all-cash transaction valued at $2.8 At Home will be taken private after the acquisition closes. At Home is coming off a strong Q4 2021, which ended Jan.

ATS 170

ATS Customer Retention Home Furnishings Planning 170

365 Retail

APRIL 20, 2024

As the retail landscape evolves, refive is leading the charge in enhancing revenue and customer retention for brick-and-mortar stores. Join them at the Retail Technology Show at London’s Olympia on April 24 & 25, 2024, where they will demonstrate pioneering solutions designed to transform customer engagement.

Customer Retention 59

Customer Retention ATS Checkout Shopping 59

Retail TouchPoints

JANUARY 18, 2024

DBG said it will use this first store to “to clear excess inventory at a meaningfully higher margin than selling into the off-price channel,” noting that it received a significant amount of excess inventory with its Sundry acquisition in late 2022. ” DBG forecasts that each store will generate over $1.5 million annually.

Planning 246

Planning Customer Retention Wholesale Location 246

Retail TouchPoints

DECEMBER 15, 2022

It also offers loyalty amplifiers such as sweepstakes, UGC contests and trivia, with the goal of helping brands enhance customer acquisition, program onboarding and education, revenue, point burn, customer retention and brand advocacy.

Customer Retention 245

Customer Retention Accounting Promotions Management 245

Retail TouchPoints

JUNE 15, 2023

The winners were announced during an awards ceremony during the Retail Innovation Conference & Expo at McCormick Place in Chicago, bring executives across the retail realm together to celebrate their successes. Retail TouchPoints has unveiled the winners of the third annual Brand Experience Awards.

Customer Retention 255

Customer Retention Jewelry Outdoor Fulfillment 255

Inside Retail

JUNE 27, 2023

That strategy includes a trial of click-and-collect at its Queensland and Victorian restaurants and the steady rollout through UberEats which is contributing to increased brand awareness.

Customer Retention 245

Customer Retention Planning Marketing ATS 245

Retail TouchPoints

NOVEMBER 18, 2020

To illustrate, here are a few examples of how retailers are using location intelligence to better inform their company’s customer retention strategy this holiday season: Start With Competitive Intelligence. This ensures that loyal customers will be able to use their program rewards or offers with both brands equally.

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Location Customer Retention Shopping Consumer 258

Inside Retail

MARCH 3, 2024

Given current economic conditions impacting both shoppers and retailers, focusing increasingly on customer retention over acquisition is key to driving better outcomes and returns. Many loyalty programs are ineffective and their returns are unknown at best, and margin erosive at worst.

Marketing 290

Marketing Customer Retention Returns Promotions 290

Hyken

SEPTEMBER 4, 2023

You can’t download a report about digital or technology trends without being assailed with stats and surveys outlining how great CX is key to keeping and gaining customers. Finally, he presents the concept of “customer Service as an Experience.” 7 Small-Business Strategies for Customer Retention by Kalin Kassabov (Inc.

Customer Retention 56

Customer Retention Customer Experience Management Marketing 56

Retail TouchPoints

APRIL 11, 2023

For some, however, this trade-off comes at the price of navigating frustrating and, at times, confusing return policies. With return policies differing from brand to brand, it can be exhausting for customers to keep track and often leads to more hassle than reward.

Returns 278

Returns Customer Retention Consumer Shopping 278

Retail TouchPoints

MAY 25, 2022

Loyalty has grown in importance alongside customer retention, with a strong loyalty program and company values both remaining important parts of building out a long-term relationship with customers. shoppers list shared values as the biggest factor behind brand loyalty. ”

Customer Retention 259

Customer Retention Shipping Consumer Planning 259

Retail TouchPoints

MAY 2, 2023

A person can be anywhere at any time, search your online shop, press a button, and magically a shipment arrives at their door. One way is to provide your buyers with the option of return shipping protection embedded directly into your customer-facing online shopping experience.

Customer Retention 266

Customer Retention Returns Merchant Services Shipping 266

Retail Times

MAY 31, 2022

The soaring inflation rate is squeezing consumers’ budgets in the UK, and many are choosing to shop at supermarkets that are perceived as the best value for money as a result, says GlobalData.

Customer Retention 52

Customer Retention Supermarket Promotions Shopping 52

Retail TouchPoints

APRIL 1, 2024

Research shows that nearly 30% of businesses lacking appropriate multilingual support have lost customers. On the other hand, businesses providing multilingual support see tangible benefits, like bolstered loyalty that improves overall customer retention. In today’s hyper-connected world, customers have unlimited options.

Customer Experience 308

Customer Experience Clienteling Customer Retention Accounting 308

Retail TouchPoints

SEPTEMBER 13, 2023

It’s important that financial partners help retailers by continuing to enhance the customer experience, thereby helping retailers reduce chargeback transactions, lower dispute costs and increase customer retention. Prior to his role at Ethoca, he led global M&A for Mastercard.

Payment Services 261

Payment Services Customer Experience Customer Retention Consumer 261

Inside Retail

APRIL 19, 2024

“That community and making the customers feel welcome when they purchase from you on when they engage with your brand is super important,” she added While new customer acquisition is important the industry experts at Retail Fest were more concerned with customer retention and cultivating a brand community.

Customer Retention 130

Customer Retention Consumer Marketing Shopping 130

Retail TouchPoints

JANUARY 29, 2024

While more retailers are handing off these tasks to other companies, presumably as a way to cut costs (rising shipping costs were identified as the top challenge among retailers, at 56% ), nearly as many ( 55% , up from 38% in 2022) worry about customer expectations around delivery times.

Fulfillment 281

Fulfillment Drop-Shipping Customer Retention Shipping 281

Inside Retail

NOVEMBER 11, 2022

And when they are shopping, more people will be looking to buy products on sale, or at a discount. This year, then, is more important than ever before for retailers to convert the customers that do interact with them into sales. Here, we’ll take a look at some of these takeaways.

Customer Retention 130

Customer Retention Consumer Shopping Planning 130

Inside Retail

FEBRUARY 26, 2024

This compelling data highlights the critical importance of adopting omnichannel strategies for Australian retailers striving to stay at the forefront in an ever-evolving market. Returns – once viewed as a friction point – now emerge as a loyalty catalyst.

Customer Retention 130

Customer Retention Returns Consumer Shopping 130

Retail TouchPoints

MARCH 13, 2024

One of those creative methods could include unconventional yet fruitful partnerships such as Ulta Beauty at Target , Sephora at Kohl’s and Petco at Lowe’s. Lowe’s attributed the pilot’s success and subsequent expansion to the growing number of families in the country owning a pet – around 70% at the time of the announcement.

Payment Services 256

Payment Services Consumer Customer Retention Marketing 256

Inside Retail

APRIL 28, 2022

Its active customer base grew by 7 per cent to 880,000 with customer retention remaining strong at 47 per cent. Based on unaudited accounts for the three months to March 31, the brand’s revenue rose 9 per cent to $42.7 The company’s mobile app accounted for 10 per cent of its revenue.

Customer Retention 130

Customer Retention Accounting Marketing ATS 130

A1 Retail

FEBRUARY 28, 2023

The virtual conference will focus on the tactics needed to master customer retention strategies with confidence and clarity. The virtual conference will focus on the tactics needed to master customer retention strategies with confidence and clarity.

Customer Retention 104

Customer Retention Planning Marketing ATS 104

Retail TouchPoints

FEBRUARY 7, 2024

For example, a grocery store may hand customers “scratch and save” cards at checkout, capturing customers’ attention through the thrill of winning free or discounted items that will guarantee their return to that store. Above all else, retailers must have a solid tech foundation in order to enable a gamified customer experience.

Customer Retention 266

Customer Retention Customer Experience Advertising Consumer 266

Inside Retail

MARCH 19, 2024

Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business. “You The post Planning to sell online in the US?

Planning 290

Planning Shipping Returns Customer Retention 290

Hyken

FEBRUARY 20, 2024

How can companies improve employee experiences for better customer experiences? How can companies design experiences to enhance customer retention and acquisition? Companies should continually seek to identify and eliminate friction points within their operations to improve employee and customer experiences.

Customer Retention 64

Customer Retention Customer Experience Consumer Marketing 64

A1 Retail

JANUARY 4, 2024

Smart Retail Tech Expo brings digital innovation to the retail sector across two days on 27th & 28th February 2024 at ExCeL London. Experts will be covering all topics from AI and VR tools, to virtual try-ons and chatbots, to help you stand out against competitive retail landscapes and secure increased customer retention.

Returns 69

Returns Customer Retention ATS 69

Retail TouchPoints

JUNE 29, 2021

In order to understand where the future of retail is headed, we’re going to take a look at how the pandemic has impacted the retail industry and how it has already started to adapt to pandemic challenges. . Simultaneously, data and analytics were at the forefront of retailers’ minds as stores sought to anticipate their consumers’ needs.

Payment Services 231

Payment Services Checkout Customer Retention Kiosk 231

Inside Retail

DECEMBER 3, 2023

And even if you have first-party data, it’s hard to reach relevant audiences at scale. This is the power of propensity modelling – accessing precision media activation at scale across households with the highest propensity to purchase. However combining granular purchase data with rich demographic data helps predict consumer spending.

Customer Retention 130

Customer Retention Advertising Promotions Consumer 130

Hyken

AUGUST 29, 2022

(Atlanta Small Business Network) The biggest marketing cost most small businesses face is that of acquiring new customers. Few business owners, however, pay anywhere near as much attention to customer retention, even though keeping an existing customer for longer is a far easier way to grow revenue.

Customer Retention 54

Customer Retention Customer Experience Fulfillment Advertising 54

Retail TouchPoints

JANUARY 2, 2024

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. At a bare minimum, they will expect businesses to keep that data safe and use it responsibly. A major reason for this drop?

Drop-Shipping 289

Drop-Shipping Consumer Customer Retention Shipping 289

Retail TouchPoints

JUNE 22, 2020

“Within just three months after the launch, we witnessed an impressive 26.72% improvement in customer retention and a 23.39%. increase in repeat purchase revenue,” said Brittany Boykow, Director of E-Commerce at LAFCO in a statement. ”

Customer Retention 135

Customer Retention Shipping ATS Marketing 135

Hyken

JULY 26, 2021

This article highlights several lessons learned, and my favorite suggestion is at the end when the author suggests that as tempting as it might be (because it is easier), “Fight the urge to go back to the way things were.”. 15 Ways To Leverage AI In Customer Service by Forbes Business Council.

Customer Retention 86

Customer Retention Customer Experience Consumer ATS 86

Hyken

MAY 24, 2021

With a growing number of consumers influenced by word-of-mouth, don’t let your customers slip away! The second most important sound, at least in business, is when the customer says, “Thank you!” Too many times we focus on being competitive with our competition, versus being competitive for the customer.

Customer Retention 128

Customer Retention Customer Experience Consumer ATS 128

Retail TouchPoints

APRIL 12, 2023

We saw this at the start of the pandemic when food store sales shot up by 21%. still plan to cook more at home. Grocers that convince customers to become loyalty card holders, for example, will achieve levels of customer retention that restaurants don’t often see. Matt Hopkins is Global Retail Director at Board.

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Supermarket Grocer Customer Retention Checkout 258

365 Retail

AUGUST 11, 2023

With the cost-of-living squeezing consumers’ disposable incomes and ebbing away at customers’ loyalty propensities, retailers are facing higher levels of customer churn, the latest research from insights-led customer engagement platform, MoEngage , suggests.

Customer Retention 52

Customer Retention Marketing Spend Returns Customer Experience 52

Retail TouchPoints

MARCH 25, 2024

Are you ready to explore the evolved customer journey? The Retail TouchPoints team is reporting on all the news breaking before, during and after the Retail Innovation Conference & Expo , taking place June 4-6, 2024, at McCormick Place in Chicago. Keep visiting this hub to get the latest and greatest content related to the show!

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Social Commerce Loss Prevention Customer Experience Customer Retention 233