Retail TouchPoints

JUNE 14, 2021

In his prior role, Persaud oversaw Rite Aid’s inventory and supply chain management, field team management, store operations, asset protection and facility maintenance and repairs. During the pandemic, he managed the development of protocols designed to enhance safety for shoppers and associates. and Canada.

Supply Chain Management 278

Supply Chain Management Store Operations Management Promotions 278

Retail TouchPoints

NOVEMBER 30, 2022

Amazon Web Services (AWS) has announced a preview of AWS Supply Chain, a new application designed to help businesses increase supply chain visibility to make faster, more informed decisions that can mitigate risks, lower costs and improve the customer experience. East, based in Northern Virginia; U.S.

Supply Chain Management 278

Supply Chain Management Inventory Management Management Location 278

Retail TouchPoints

MARCH 21, 2022

Or a customer receives immediate, personalized product promotions and recommendations the moment they walk in a store, creating a truly customized experience. These are just a few examples of what 5G can do for the retail customer experience. Improved Customer Experience.

Payment Services 264

Payment Services Checkout Supply Chain Management Customer Experience 264

Retail TouchPoints

JULY 20, 2022

In addition, always-on, cross-device shopping behaviors mean consumers are taking their shopping across borders and, in turn, they’re asking more of already strained supply chains. Experts agree that the supply chain has more impact on the customer experience than ever before.

Supply Chain Management 306

Supply Chain Management Customer Experience Shipping Management 306

Retail TouchPoints

SEPTEMBER 25, 2023

“While we’ve returned to some sense of normalcy, the VUCA [volatile, uncertain, complex and ambiguous] proposition has become a reality,” said Dr. Thomas Goldsby, Professor and Chair in Logistics in the Supply Chain Management Department of the University of Tennessee. We’re now battle-tested.” To provide a 99.5%

Returns 306

Returns Supply Chain Management Fulfillment Customer Experience 306

Retail TouchPoints

JULY 27, 2020

Faster checkouts can reduce long lines conditioned by social distancing, while the greater cleanliness associated with contactless appeals to consumers reluctant to touch anything at the point-of-sale. Cybersecurity Finds Its Cheat Code.

Retail Trends 243

Retail Trends Payment Services ATS Checkout 243

Retail TouchPoints

JUNE 2, 2023

Smart retailers are realizing that their increasingly complex omnichannel offerings have made strong supply chain management more important than ever. Industry experts gathered at Manhattan Momentum 2023 in Phoenix to discuss their approaches to these various challenges. For our customers it’s all about breadth.”

Inventory Management 278

Inventory Management Management Fulfillment Supply Chain Management 278

Retail TouchPoints

AUGUST 18, 2020

Today, for better or worse, the COVID-19 pandemic is forcing the procurement industry to take a hard look at that assumption. The first of these truths is that companies must develop comprehensive, proactive contingency plans that will allow them to continue functioning in the wake of supply chain disruptions.

Supply Chain Management 264

Supply Chain Management Management Returns Fulfillment 264

Inside Retail

SEPTEMBER 3, 2024

In this article, we will look at the benefits and the key areas to apply AI in the retail industry. This enables retailers to make data-driven decisions, improve forecasting accuracy, and enhance customer experiences, while also reducing costs and boosting profits. Here are the key areas to apply AI in retail.

Loss Prevention 245

Loss Prevention Checkout Shrinkage Supply Chain Management 245

Retail TouchPoints

AUGUST 17, 2023

The latest Consumer Price Index (CPI) data highlights a significant deceleration in inflation, now standing at half of last year’s peak. These businesses find themselves at a demanding intersection. Three in four CEOs across industries believe that competitive advantage will depend on who has the most advanced generative AI.

Consumer 246

Consumer Payment Services Supply Chain Management Store Layout 246

Retail TouchPoints

SEPTEMBER 1, 2022

At the same time, retailers are harkening back to a time in the not-so-distant past when holding too much inventory was considered an unforgivable sin. There are really two options to address this dilemma: sharply slash prices, as some big box stores are doing , or manage excess inventory by storing it away until demand increases. .

Fulfillment 310

Fulfillment Supply Chain Management Management Consumer 310

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2024

In today’s data-driven world, retail businesses face an increasing demand to streamline operations, improve customer experience, and stay ahead of the competition. Streamlined Customer Relationship Management (CRM) A centralized database is a game-changer for customer relationship management (CRM).

Inventory Management 111

Inventory Management Location Management Supply Chain Management 111

Inside Retail

APRIL 26, 2024

Thanks to rapid innovations in supply chain management, AI technology and digital marketing, e-commerce is increasingly playing an integral role in the lives of everyday Aussies. Increasing customer retention rates by as little as 5 per cent can result in 25-95 per cent more profit for your business.

Customer Retention 277

Customer Retention Fulfillment Social Commerce Supply Chain Management 277

Retail TouchPoints

MARCH 30, 2022

“We know that getting people their items as quickly as possible is a critical factor in customer satisfaction and loyalty, so there is heightened focus on how we can ensure customers are getting their items,” said Camille Dunn, Director of Corporate Communications, Last Mile at Walmart in an interview with Retail TouchPoints. “We

Fulfillment 298

Fulfillment Drop-Shipping Supply Chain Management Grocer 298

Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. Last year, COVID-19 lockdowns that restricted shopping at brick-and-mortar stores sent shoppers online.

Supply Chain Management 264

Supply Chain Management Fulfillment Shipping Consumer 264

Retail TouchPoints

MARCH 25, 2024

Today’s retailers need to focus just as much on the logistics side of their business operations to streamline processes, maintain profitability and provide the best possible customer experience. From a logistics standpoint, effective financial control is crucial to ecommerce success for several reasons: It improves resource allocation.

Shipping 312

Shipping Supply Chain Management Fulfillment Returns 312

Retail TouchPoints

JANUARY 7, 2022

Returns, unlike port backlogs and factory closures, are something that retailers can (at least to some extent) control. We are living in a period where there are a lot of uncertainties, both in terms of demand and in terms of cost,” said Guillaume Benoit, Global Supply Chain Manager at Viscata in an interview with Retail TouchPoints. “I

Returns 264

Returns Apparel Supply Chain Management Fashion 264

Retail Minded

OCTOBER 2, 2023

The ripple effect of implementing a robust WMS is seen in faster delivery times, lower operational costs, and an enhanced customer experience. What role do 24/7 cloud support services play in ensuring uninterrupted operations in retail supply chain management?

Supply Chain Management 52

Supply Chain Management Management Inventory Management Planning 52

Retail TouchPoints

SEPTEMBER 4, 2024

This “endless aisles” strategy provides customers with the opportunity to consider thousands more product options without the need for the retailer to store such products on-site. Mobile apps and websites can guide customers to specific products, provide real-time availability and streamline the shopping process.

Supply Chain Management 264

Supply Chain Management Point of Sale Shopping Location 264

Inside Retail

JULY 5, 2021

The pandemic has caused everyday interactions to move online at an accelerated rate, and businesses have been forced to respond in any way they can to keep the cash flowing in. With retail business leaders increasingly focusing on their supply chain management, here are three ways they can “unbound” their supply chains.

Fulfillment 246

Fulfillment Supply Chain Management Shipping Accounting 246

Retail Bound

NOVEMBER 5, 2024

With the rise of technology, retail has now entered the digital age where consumers can shop at the click of a button from the comfort of their own homes. This technology has allowed retailers to personalize their marketing efforts, improve customer service, and optimize supply chain management.

Supply Chain Management 52

Supply Chain Management Marketing Management Consumer 52

Retail TouchPoints

MAY 30, 2022

Perhaps the biggest reason customers choose to make returns in the fashion industry is sizing. Sizing is a fluid concept; we may find that while one size fits us perfectly at one brand, this may not be the case for another brand. Why has the volume of returns exploded so dramatically?

Returns 328

Returns Fashion Supply Chain Management Shopping 328

Retail TouchPoints

FEBRUARY 11, 2021

At the close of every calendar year it’s customary to pen a post about trends and predictions for the upcoming year. Modern supply chain management platforms offer the type of visibility and collaboration tools that make this type of just-in-time operational strategy possible. But let’s be real here.

Retail Trends 228

Retail Trends Payment Services Supply Chain Management Fulfillment 228

Retail TouchPoints

APRIL 28, 2022

Serving customers with what they want, protecting the planet and keeping everyone thriving, including your bottom line, is the goal of net-zero targets. At least 65% of world economies have committed to achieve net zero by 2050. Sustainability is not only about the resilience of business but also of the planet.

Planning 246

Planning Drop-Shipping Supply Chain Management Returns 246

Inside Retail

DECEMBER 21, 2022

Unfortunately for retailers, the ongoing global supply chain disruptions have not yet ceased, leaving many undersupplied. For retailers facing such disruptions, merchandise in the wrong place at the wrong time can become one of the highest costs to their bottom line. Preparing for the rush.

Supply Chain Management 130

Supply Chain Management Customer Retention Inventory Management Customer Experience 130

Retail Focus

NOVEMBER 3, 2023

Digital transformation involves incorporating digital technologies to develop new business processes, customer experiences, and culture. The intent behind digital transformation is fully transitioning from traditional roles in retail processes, including sales, marketing, and customer service. Management of inventory sales.

Supply Chain Management 130

Supply Chain Management Customer Experience Consumer Management 130

Retail Customer Experience

OCTOBER 2, 2023

The technology displayed at groceryshop covered many aspects of grocery retailing — from omnichannel integration to in-store promotions to inventory management to visual merchandising to supply chain management — much including self service applications.

Supply Chain Management 110

Supply Chain Management Visual Merchandising Inventory Management Shopping 110

Retail TouchPoints

SEPTEMBER 14, 2023

“When you’re talking about same-day or next-day delivery and the last mile, it’s not only the labor and equipment needed to move it; it’s also inventory positioning,” said Matt Katz, Managing Partner at SSA & Co. Unemployment is at 3.5% in an interview with Retail TouchPoints.

Fulfillment 278

Fulfillment Shipping Supply Chain Management Consumer 278

Inside Retail

OCTOBER 19, 2021

A sudden influx of new customers can mean a bump in revenue – or a wave of fraud or policy abuse. In a recent report , Riskified looked at the impact of the recent shift to e-commerce on fashion retailers. Buy-Now, Pay-Later solutions can also bring in new users that were previously unable to finance an entire purchase at once.

Merchant Services 147

Merchant Services Fashion Payment Services Checkout 147

Retail TouchPoints

AUGUST 4, 2020

The Flour Shortage: How Packaging Impacts Supply Chains. As consumers avoided in-store grocery shopping, many began baking their own bread at home. Stay-at-home orders and store closures drove a massive acceleration in home delivery, BOPIS and curbside collection. The Role Of Technology Going Forward.

Fulfillment 226

Fulfillment Supply Chain Management Space Planning Returns 226

Retail Focus

JANUARY 5, 2024

Senior Retail Consultant at Univers Retail | Published author | Visiting lecturer. The term ‘phygitalisation’ is used to describe the fusion of physical and digital realms to create a seamless and enhanced customer experience. However, in a phygital context, the role of the human variable evolves.

Customer Experience 147

Customer Experience Supply Chain Management Clienteling Management 147

Retail TouchPoints

APRIL 6, 2023

Walmart is reportedly building on OpenAI’s GPT-4, according to an interview Desirée Gosby, VP of Emerging Technology at Walmart Global Tech, gave to Venture Beat , Gosby predicted that generative AI like GPT-4 will “be as big a shift as mobile, in terms of how our customers are going to expect to interact with us.” Mexico border.

Payment Services 262

Payment Services Supply Chain Management Supermarket Accounting 262

Independent Retailer

SEPTEMBER 13, 2022

They lacked flexibility in their supply chain management strategies, which did not help them foresee such a drastic change in ordering habits. We will dive into how the optimized supply chain can enhance process management and customer experience by utilizing new technologies and global opportunities.

Supply Chain Management 98

Supply Chain Management Shipping Management Inventory Management 98

Inside Retail

OCTOBER 8, 2024

As e-commerce continues to evolve at breakneck speed, Australian retailers face the twin challenges of exceeding rising customer expectations and optimising their operational frameworks. We help retailers unlock value at every level of their business,” explains Ralf Ellspermann , chief strategy officer at Cynergy BPO.

Supply Chain Management 130

Supply Chain Management Customer Experience Management Marketing 130

Inside Retail

NOVEMBER 28, 2022

While social commerce can provide greater reach and deeper engagement with customers, it also presents issues around supply-chain management. Because to compete, retailers must deliver on customer experience in an entirely new way. Higher customer expectations . Transport and logistics .

Social Commerce 130

Social Commerce Merchant Services Payment Services Fulfillment 130

Retail Focus

APRIL 4, 2024

Expert Manager at Univers Retail | Ephemeral Retailing Specialist | Published Author | Speaker In the dynamic and ever-evolving landscape of contemporary business, the concept of digital transformation has emerged as a pivotal force shaping industries and strategies at an unprecedented pace. Ghalia BOUSTANI.

Clienteling 147

Clienteling Supply Chain Management Customer Experience Consumer 147

Inside Retail

SEPTEMBER 20, 2023

Speaking to Bloomberg , Wat mentioned that China’s economy is valued at $17 trillion, which is around 18 per cent of global GDP, so the scale of the economy gives Yum China a tremendous advantage in their operations. The current store count stands at 13,602, with total revenues at $5.6

Supply Chain Management 130

Supply Chain Management Planning Accounting Store Operations 130