Retail TouchPoints

APRIL 30, 2025

They enhance loss prevention. For businesses managing substantial inventory, gates and grilles play a crucial role in loss prevention. By controlling the movement of both personnel and assets, they help prevent unauthorized exits that could lead to inventory shrinkage a growing concern for many businesses.

Loss Prevention 147

Loss Prevention Shrinkage Accounting Management 147

Retail TouchPoints

JANUARY 7, 2021

Farmacorp , a Bolivian pharmacy chain, will deploy Reflexis Systems ’ Q-Walk store audit solution at more than 100 stores, to streamline on-site inspections and automatically prescribe corrective tasks.

Loss Prevention 279

Loss Prevention Location Customer Experience Management 279

Retail TouchPoints

JULY 15, 2024

As such, electronic article surveillance (EAS) hard tags, locks, alarms and other physical or visual deterrents to theft have become an expected part of the in-person shopping experience these days. The coaches will look at the playback to see how it happened. Ideally, they intimidate the opponent and block them from scoring.

Loss Prevention 260

Loss Prevention Outdoor Location Shopping 260

Retail TouchPoints

NOVEMBER 13, 2024

Without proper comms for security in place, it puts both your workers and business at risk. Effective communication systems ensure loss prevention and security can quickly rule out suspicious activity. Retailers can use this accountability to improve response tactics and planning.

Loss Prevention 147

Loss Prevention Store Operations Accounting Customer Experience 147

Theatro

DECEMBER 12, 2024

The retail worlds pulse beats strongest at one event each year: the National Retail Federation (NRF) Big Show. Theatro is excited to be part of the NRF 2025 Big Show, and we invite you to visit our booth to experience firsthand how were transforming frontline communication and productivity. Why Visit Theatro at NRF 2025?

ATS 89

ATS Loss Prevention Customer Experience Store Operations 89

Retail TouchPoints

MAY 14, 2025

It isnt realistic for stores to catch every shoplifter, but they can (and do) take steps to significantly reduce the ability of ORC groups to operate at scale. Card skimmers are another common way for criminals to target retailers, and they are regularly found at gas pumps, self-checkout stations, ATMs and other point-of-sale terminals.

Payment Services 179

Payment Services Point of Sale Loss Prevention Finance 179

Inside Retail

SEPTEMBER 3, 2024

In this article, we will look at the benefits and the key areas to apply AI in the retail industry. This enables retailers to make data-driven decisions, improve forecasting accuracy, and enhance customer experiences, while also reducing costs and boosting profits. Here are the key areas to apply AI in retail.

Loss Prevention 245

Loss Prevention Checkout Shrinkage Supply Chain Management 245

Retail TouchPoints

JUNE 12, 2020

It’s long been a retail “business basic” to keep stores clean, both for purposes of hygiene and to create a positive customer experience. However, we’re seeing some retailers that had never before considered a janitorial program now looking at them. Cleanliness will be looked at in an entirely different lens going forward.

Management 194

Management Loss Prevention ATS Store Operations 194

Retail TouchPoints

OCTOBER 27, 2021

Kimberly Melvin, Global Leader of Marketing at Sensormatic Solutions, outlines key takeaways from the report and how retailers can best adapt and respond during the holiday season and beyond. RTP: It seems like consumer priorities fall into two main buckets: ease/convenience and health/safety.

Consumer 264

Consumer Loss Prevention Fulfillment Shopping 264

Retail TouchPoints

AUGUST 13, 2024

Early use cases for AI in retail include inventory management, dynamic pricing, customer service chatbots, loss prevention and personalized marketing. Examples can include customer service escalations, product recommendations for high-involvement purchases, new product introductions and other more complicated tasks.

Markdowns 311

Markdowns Loss Prevention Customer Experience Inventory Management 311

Retail TouchPoints

FEBRUARY 9, 2024

If big box stores with significant resources at their disposal are struggling to implement effective security measures, how can local retailers hope to keep their locations safe? This can also help retailers gauge the success of different promotions, helping them refine their marketing strategies and improve engagement with customers.

Loss Prevention 277

Loss Prevention Jewelry Customer Experience Management 277

Retail TouchPoints

FEBRUARY 26, 2024

Daniel’s Jewelers has been at the center of it all, although from the perspective of Sherwood’s grandson David, who now runs the company, the things that matter most have changed very little over the decades. His father and uncle, who were running the company at that time, were ready to retire, so David was brought in to help find a buyer.

Loss Prevention 299

Loss Prevention Jewelry Payment Services Accounting 299

Retail TouchPoints

DECEMBER 13, 2023

Retail TouchPoints asked experts across the store design, experience and technology realms to share the trends they believe will drive brick-and-mortar innovation. customer experience). Gonzalez: The community-driven aspect is a big part of it. You can add to the stickiness of a brand, but also empower others to do good.

Loss Prevention 323

Loss Prevention Visual Merchandising Sporting Goods Store Operations 323

Retail TouchPoints

MAY 8, 2024

Not only do they need to comply with varied jurisdictional requirements at home and abroad regarding collection, use and sharing of data, but they also need to comply with applicable cross-border data transfer requirements when sharing data among their international operations. Finally, complexity increases for international retailers.

Payment Services 298

Payment Services Loss Prevention Outdoor Consumer 298

Retail TouchPoints

MARCH 18, 2025

Image courtesy ZeroEyes) However, a closer look at the data reveals a picture of gun violence in America, and at retail, that may in fact be surprising. I was sitting with a colleague, and we were Googling shooting at a Kroger, thinking that was specific enough 75 results came up.

Location 162

Location Merchant Services Outdoor Loss Prevention 162

Retail TouchPoints

NOVEMBER 26, 2021

The cloud opens the doors to new efficiencies and reduced loss, especially when you consider the retail operations that include hundreds (if not thousands) of stores across a distributed network of stores and corporate headquarters. Get More: Elevating the Customer Experience.

Loss Prevention 264

Loss Prevention Operating Expenses Customer Experience Checkout 264

Retail TouchPoints

SEPTEMBER 18, 2024

Understanding these key differences is crucial for companies of all sizes, as it directly impacts customer experience and ultimately, the bottom line. Packaging can also contribute to loss prevention strategies by incorporating security seals or tamper-evident features.

Loss Prevention 249

Loss Prevention Shipping Customer Experience Fulfillment 249

Retail TouchPoints

JULY 12, 2023

That’s worrying in an increasingly competitive environment where customer engagement and user experience are becoming more important than ever. Customer Experience It’s been five years since Amazon Go opened to the public, creating the template for the retail store of the future by allowing shoppers to skip the checkout line entirely.

Payment Services 246

Payment Services Inventory Management Checkout Loss Prevention 246

Retail TouchPoints

JUNE 11, 2020

ThirdChannel , a retail execution and in-store customer experience solution provider, has released a real-time safety auditing system that has been developed using the latest guidance from the CDC, WHO and state and local guidelines.

Loss Prevention 165

Loss Prevention Customer Experience Store Operations ATS 165

Retail TouchPoints

NOVEMBER 17, 2023

The devices “have high-quality cameras on them, and we’re instructing our associates to take pictures of the overheads at an appropriate cadence,” throughout the day, said Hari Ramamurthy, a Technology Fellow at The Home Depot in an interview with Retail TouchPoints.

Loss Prevention 259

Loss Prevention Visual Merchandising Store Operations Fulfillment 259

Retail TouchPoints

NOVEMBER 24, 2021

This technology has helped make shopping a more frictionless experience for shoppers, but retailers that choose to implement these solutions must place a heavier focus on security technology as well. Access control has always been important, but the COVID-19 pandemic drove home its value at a time when limiting store capacity was critical.

Loss Prevention 264

Loss Prevention Checkout Store Operations Shopping 264

Retail Focus

APRIL 23, 2024

Meaningful change begins with one action, and many of our retail customers are taking stronger stances on eco-friendly initiatives. This new label can give retailers another easy, accessible way to do their part to protect the planet and move the needle on helping reduce environmental impact while maintaining precision loss prevention.”

Loss Prevention 147

Loss Prevention Shipping Customer Experience Management 147

Retail TouchPoints

MARCH 25, 2024

The Retail TouchPoints team is reporting on all the news breaking before, during and after the Retail Innovation Conference & Expo , taking place June 4-6, 2024, at McCormick Place in Chicago. This year, we’ll hear senior-level executives’ perspectives on how customer experiences are evolving as content, community and commerce converge.

Social Commerce 260

Social Commerce Loss Prevention Customer Experience Customer Retention 260

Retail TouchPoints

OCTOBER 2, 2023

Photo courtesy Mall of America “Body cameras are becoming the industry standard in law enforcement, and we’re seeing it bleed over to security,” said Will Bernhjelm, VP of Security at Mall of America in an interview with Retail TouchPoints. Mall of America also works with intelligence analysts to proactively look for threats.

Loss Prevention 264

Loss Prevention Accounting Location Store Operations 264

Retail TouchPoints

NOVEMBER 20, 2023

Chamber of Commerce indicates that 75% of all employees have stolen from their employer at least once. Questions could include what they would do if they saw a coworker stealing or what they would do if they noticed they had extra money in their till at the end of a shift. Throughout his retail career, loss prevention remained a focus.

Payment Services 312

Payment Services Sporting Goods Inventory Management Loss Prevention 312

Retail TouchPoints

APRIL 2, 2024

Using Machine Learning and LLMs to Detect Infringements As with many other types of loss prevention, much of the activity takes place behind the scenes. Use of tools like large language models (LLMs), which “excel at handling complex competitive tasks, allow us to stay ahead of new and emerging bad actors,” said Smith.

Loss Prevention 270

Loss Prevention Accounting Apparel Consumer 270

Inside Retail

FEBRUARY 22, 2023

The Magellan portfolio brings fresh styling, rugged design, unmatched scanning performance plus options that enable Artificial Intelligence (AI) at the checkout. These integrated AI capabilities simplify the deployment and adoption of sophisticated machine learning algorithms to assist shoppers and improve loss prevention.

Loss Prevention 130

Loss Prevention Checkout Customer Experience Accessories 130

Inside Retail

AUGUST 17, 2023

Customer theft has long been recognised as retailers’ primary source of loss, accounting for about half of all crime-related losses. As a result, substantial investment and effort have been dedicated to this issue by Loss Prevention (LP) teams. What deters shoplifters?

Loss Prevention 130

Loss Prevention Customer Experience Management Accounting 130

Cisco Retail

JUNE 7, 2021

It is a future where customer experience is the new differentiator and empowered associates are the drivers of brand loyalty. Technology’s role in this future will be on full display at NRF Retail Converge, taking place virtually, June 21-25. and visionaries from across the globe.

Loss Prevention 116

Loss Prevention Customer Experience Location Shopping 116

365 Retail

JANUARY 29, 2025

As digital transformation continues to reshape food retail, innovative technologies are opening new opportunities for customer engagement and store efficiency. At the heart of Gecks offering is the UltimateShopper Plus , a pioneering smart shopping trolley that enhances the shopping experience while giving retailers a competitive edge.

Payment Services 52

Payment Services Checkout Shopping Loss Prevention 52

Wiser

APRIL 26, 2022

Finding the right mix of time, budget, pricing, displays, and customer experience can be a big challenge when forming a successful merchandising strategy. Often, merchandising includes things like creating a pricing strategy, display design and layout, loss prevention, and store upkeep. Customers want to feel important.

Visual Merchandising 146

Visual Merchandising Loss Prevention Customer Experience Promotions 146

Indigo 9 Digital

MARCH 11, 2022

By Tricia McKinnon For as much as we hear the words “the customer experience” the experience we have with many retailers often feels less than ideal. In defence of the retail industry delighting customers is not an easy thing to do. Nordstrom is making a bet that services are key to a great customer experience.

Customer Experience 52

Customer Experience Loss Prevention Employee Engagement Wholesale 52

Cisco Retail

MARCH 8, 2022

Let’s explore three ways that energy companies engage their customers. Then we’ll look at how Cisco technology and services can ensure this experience is optimized for the needs of both sides in the transaction. Here are a few references: Customer Experience Management. Distribution and Fulfillment.

Loss Prevention 98

Loss Prevention Fulfillment Wholesale Customer Experience 98

Wiser

JUNE 18, 2019

These questions—and many more—are at the heart of the debate surrounding facial recognition. Security and Loss Prevention. Many police departments and government agencies use facial recognition to support their security efforts, including at sporting events, political rallies, and public facilities. Better Consumer Data.

Consumer 74

Consumer Loss Prevention Checkout Kiosk 74

VMS

DECEMBER 29, 2021

The recently published 2021 NRF Retail Security Survey revealed that almost 7 in 10 (69%) retail loss prevention and asset protection professionals said the pandemic has resulted in an increase in overall risk for their organization. Send your press releases to VMSD at vmsd.com. SUBMITTING PRESS RELEASES.

Loss Prevention 52

Loss Prevention Visual Merchandising Store Layout Customer Experience 52

A1 Retail

APRIL 15, 2024

Flip (stand 6K38 ) – An employee experience platform, retailers including McDonald’s use Flip ’s white-label app to reach and rally their retail workforce, from head office to the shop floor, to improve operations and customer experience.

Loss Prevention 59

Loss Prevention Clienteling Customer Experience Management 59

Cisco Retail

JUNE 21, 2021

There’s no going to back to “the way things were”, but at the same time it’s encouraging and even exciting the road we are paving for the future ahead. The session takes place at 10:45 am PT / 1:45 pm ET on June 21, but will be available on demand. The technological possibilities don’t end there. and visionaries from across the globe.

Employee Engagement 98

Employee Engagement Loss Prevention Returns Fulfillment 98