Retail TouchPoints

NOVEMBER 29, 2023

Malls were once the nucleus of “shopping culture.” But many shopping malls have endured an identity crisis. Coresight also found that traffic at top-tier malls was up 12% in 2022 over pre-pandemic 2019 levels, while traffic was up 10% at non-top-tier malls.

Shopping 261

Shopping Kiosk Consumer Fulfillment 261

Independent Retailer

JULY 29, 2022

With the new era of retail increasing shopper expectations, delivering a flawless in-store customer experience has never been more critical. Adopting item-level radio-frequency identification (RFID) technology ensures customer service is elevated to new levels in order to remain relevant within a crowded field of competitors.

Customer Experience 77

Customer Experience Shrinkage Checkout Inventory Management 77

Retail TouchPoints

JULY 17, 2023

According to Grand View Research , the global IoT retail market was valued at $42.38 billion in 2022 and is expected to grow at a CAGR of 28.4% The statistics show that more and more retail businesses are implementing IoT solutions to explore new ways of connecting with customers, boost sales and streamline business operations.

Payment Services 240

Payment Services Checkout Inventory Management Customer Experience 240

Inside Retail

JANUARY 3, 2023

With new applications on the horizon, AI is set to play an ever growing role in improving not only customer experience, but also store efficiency and operations. At Amazon, algorithms are used to track consumer behaviour and adapt product recommendations based on a wide range of factors. Payment systems evolution.

Payment Services 290

Payment Services Shopping Checkout Kiosk 290

Retail TouchPoints

JUNE 8, 2022

The retailer will test inventory management technology in a sixth store. In addition to supporting its employees during the current labor shortage, Vallarta will use the robots to gather real-time inventory data, an important capability as retail continues to grapple with supply chain challenges.

Inventory Management 251

Inventory Management Supermarket Store Operations Customer Experience 251

Retail TouchPoints

MAY 30, 2023

In 2022, a National Retail Federation/Prosper Insights and Analytics survey indicated that 56% of consumers had started their BTS shopping by early July, with 81% planning to shop sales the week of July 11. Want to Expand Back-to-School Shopping Baskets? in an interview with Retail TouchPoints. “I

Shopping 260

Shopping Consumer Planning Inventory Management 260

Retail Gazette

FEBRUARY 6, 2024

Caroline Ellis, commercial director at ASC, advises on the key elements of an integrated returns journey, allowing retailers to protect their margins, while enhancing customer experience. Shoppers want it to be simple and straightforward to return products.

Customer Experience 52

Customer Experience Returns Inventory Management Point of Sale 52

Retail TouchPoints

JULY 12, 2023

That’s worrying in an increasingly competitive environment where customer engagement and user experience are becoming more important than ever. Customer Experience It’s been five years since Amazon Go opened to the public, creating the template for the retail store of the future by allowing shoppers to skip the checkout line entirely.

Payment Services 229

Payment Services Inventory Management Checkout Loss Prevention 229

Retail TouchPoints

MARCH 15, 2024

While customers come to browse the physical shelf, your digital shelf goes to the customer. It can constantly and immediately change the way it is arranged to beat other shelves at capturing the customer’s attention. It may even improve customer experience by providing opportunities to buy items at a lower cost.

Inventory Management 249

Inventory Management Telecommunications Location Marketing 249

365 Retail

NOVEMBER 28, 2022

Senior retail consultant at Univers Retail | Published author | Visiting lecturer. As consumption is becoming less focused on the product and more focused on the experience of accessing the product, new brand management practices are being shaped, whether at luxury or mass industry levels. Ghalia BOUSTANI, PhD.

Customer Experience 98

Customer Experience Management Payment Services Clienteling 98

Retail TouchPoints

JANUARY 15, 2024

Artificial intelligence dominated headlines and water cooler conversations in 2023, and 2024 is looking to be no different (if the conversations and showcases at CES and NRF’s Big Show are any indication). But many of these tasks may just represent the low-hanging AI fruit.

Loss Prevention 309

Loss Prevention Planning Customer Experience Inventory Management 309

Retail TouchPoints

SEPTEMBER 27, 2023

Simon Properties is partnering with Dropit to bring omnichannel inventory management and fulfillment capabilities to its facilities. “Simon’s commitment to shaping the future of retail aligns perfectly with our pursuit of technological innovation,” said Karin Cabili, Founder and CEO of Dropit in a statement.

Returns 241

Returns Merchant Services Fulfillment Inventory Management 241

Inside Retail

APRIL 25, 2023

This can be seen by the adoption of QR codes – the use of which accelerated amid Covid-19 restrictions – self checkout in supermarkets and autonomous mobile robots, which are being utilised by major retailers for (among other things) logistical, supply chain and other inventory management tasks.

Shopping 130

Shopping Payment Services Inventory Management Supply Chain Management 130

Retail Gazette

FEBRUARY 22, 2024

With the integration of AI-powered technologies, retailers can enhance customer experiences, optimise operations and drive revenue growth. Keep reading to explore how AI is reshaping the retail landscape and revolutionising the shopping experience.

Inventory Management 122

Inventory Management Checkout Inventory Turnover Promotions 122

Retail Customer Experience

OCTOBER 2, 2023

The technology displayed at groceryshop covered many aspects of grocery retailing — from omnichannel integration to in-store promotions to inventory management to visual merchandising to supply chain management — much including self service applications.

Supply Chain Management 87

Supply Chain Management Visual Merchandising Inventory Management Shopping 87

Retail TouchPoints

JANUARY 3, 2024

This inconvenience can turn the simple task of returning a product into a burdensome chore, detracting from the overall shopping experience. There’s also a cost consideration for retailers: faster and more convenient returns mean products are restocked sooner, and customers who return items are more likely to shop again quickly.

Returns 272

Returns Drop-Shipping Customer Experience Customer Retention 272

Retail TouchPoints

JUNE 26, 2023

Groundbreaking at the time, but now sorely outdated, UPCs are finally getting a facelift and moving into the 21st century thanks to the GS1 Sunrise 2027 initiative. Consumers want more information about the products they buy, and retailers want more visibility into the products their customers buy. Who doesn’t want that?

Merchant Services 276

Merchant Services Inventory Management Grocer Customer Experience 276

V Count

JANUARY 26, 2024

Now, it seems, the spotlight has turned towards the traditional brick and mortar retail shops. With the game-changing potential of AI, these businesses are entering a new and exciting era, ready to improve their operations and create a whole new retail experience! We’ll start by defining AI and its types.

Shopping 95

Shopping Inventory Management Customer Experience Store Layout 95

Inside Retail

FEBRUARY 25, 2024

AI has huge potential in the consumer and retail sector, with its ability to drive better business outcomes, including in customer experience, commercial effectiveness, operational efficiency, and cost optimisation.

Inventory Management 246

Inventory Management Management Consumer Planning 246

Retail TouchPoints

JANUARY 30, 2023

The pickup-only store does not allow in-store shopping; instead, the store serves as an onsite warehouse designed solely for stocking, storing and bagging groceries. As such, the store itself features a “completely reimagined” layout and inventory management system developed to enable “accurate and affordable grocery pickup in minutes.”

Grocer 312

Grocer Planning Supermarket Inventory Management 312

Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

Store Operations 267

Store Operations Shipping Fulfillment Store Layout 267

Retail TouchPoints

JULY 14, 2023

Generative AI is set to revolutionize ecommerce, enabling a more interactive and personalized shopping experience, which is integral to both attracting and retaining customers. In the crowded landscape of ecommerce, a positive customer experience across every aspect of an order has become intrinsic to online success.

Fulfillment 218

Fulfillment Dead-Stock Customer Experience Inventory Management 218

Retail TouchPoints

JUNE 13, 2023

We have a wealth of data at our disposal, from customer behavior and preferences to supply chain and inventory details. Unified commerce: Consumers today expect a seamless shopping experience across channels. They want to browse online, try products in-store and make purchases on mobile.

Customer Experience 239

Customer Experience Inventory Management Marketing Consumer 239

Inside Retail

NOVEMBER 27, 2023

This is not just a transient trend but a robust response to the changing consumer, who now craves the tactile satisfaction of in-store shopping along with the personalisation and convenience of online commerce. This is especially crucial in managing seasonal or event-driven merchandise.

Consumer 147

Consumer Checkout Inventory Management Shopping 147

Inside Retail

FEBRUARY 8, 2024

per cent at the end of FY23. Our focus remains on seeking to drive further and sustainable cost efficiencies and inventory management,” he added. Over the last five years as CEO, King has been enacting his ‘customer-first plan’ which has re-established Myer as Australia’s 8th most trusted brand, according to Roy Morgan.

Department Stores 264

Department Stores Inventory Management Planning Returns 264

Star Miconics

OCTOBER 6, 2023

But what does it mean for your cannabis business regarding the necessary point-of-sale (POS) hardware for selling at farmers markets? Not only does it streamline business operations, making sales swifter and more efficient, but it can also enhance the overall customer experience.

Payment Services 97

Payment Services Marketing ATS Checkout 97

Shopper Motion

DECEMBER 20, 2022

In today’s digital age, it’s no secret that online shopping has become a major part of the retail industry. With the convenience and accessibility of shopping from home, so many consumers turn to e-commerce platforms for their purchasing needs. The Importance of Connecting Online and Offline Shopping Data. . .

Shopping 52

Shopping Inventory Management Advertising Store Layout 52

Retail Focus

MARCH 6, 2024

Expert Manager at Univers Retail | Published author | Visiting lecturer. In the digital age, luxury retail is facing unprecedented challenges, including the proliferation of counterfeit goods and the increasing shift to online shopping. Ghalia BOUSTANI. What are Blockchains and how do they work?

Inventory Management 147

Inventory Management Fashion Customer Experience Consumer 147

Inside Retail

MARCH 7, 2024

The brand was co-founded in 2014 by best friends Sarah Miller and Jessie Gargan, who were 23 and 26, respectively, at the time. They had met five years prior when Gargan hired Miller as a Christmas casual at Sportsgirl. We are prioritising building and maintaining customer loyalty programs,” Santic continued.

Boutique 130

Boutique Apparel Fashion Wholesale 130

Inside Retail

MAY 3, 2021

Online and in-person selling quickly became complementary strategies and soon that model gave way to omnichannel retailing – delivering a seamless customer experience across all platforms including physical space, e-commerce, mobile applications, and social media. Recently, Walmart reported an earnings increase of 2.8

Inventory Management 279

Inventory Management Customer Experience Supermarket Fashion 279

Retail TouchPoints

JUNE 29, 2021

NewStore’s combined cloud-based POS and order management solution will allow Faherty to bring together customer, order and inventory data into an omnichannel order management system. Our brand is a true labor of love,” said Alex Faherty, Co-founder and CEO of Faherty Brand in a statement. “Our

Clienteling 162

Clienteling Inventory Management Checkout Fulfillment 162

Retail TouchPoints

NOVEMBER 8, 2022

This year the powerful combination of the special sale dates in Q4 (like Target, Amazon and Walmart holding October Black Friday events) and an increase in ecommerce holiday shopping means that this upward trend for returns will continue. Returns can be an excellent opportunity to sell something new to a known customer.

Returns 298

Returns Markdowns Inventory Management Customer Experience 298

Retail TouchPoints

AUGUST 17, 2021

Over the last year or so we’ve seen retailers and ecommerce sellers adopting AI tools at a frenetic pace. From backend inventory optimization to identifying salesfloor hotspots to highly targeted marketing programs, we’re seeing an influx of great retailing practices, all being driven by AI. Practical Benefits of AI in Grocery.

Checkout 306

Checkout Payment Services Customer Experience Inventory Management 306

Retail TouchPoints

OCTOBER 6, 2022

Among its multiple impacts, COVID-19 accelerated an elongation of the holiday shopping season that was already underway. Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that).

Merchant Services 262

Merchant Services Payment Services Promotions Location 262

Star Miconics

DECEMBER 1, 2023

With the holiday season just around the corner, retailers are actively preparing to make the most of the upcoming customer rush. A rising trend in this arena is the concept of holiday pop-up shops, which are becoming part of the broader movement toward temporary retail spaces.

Shopping 59

Shopping Point of Sale Customer Experience Inventory Management 59

I Vend

OCTOBER 10, 2023

Having the ability to predict the future, to know how shoppers are going to behave would make retailers as excited as a child finding a full Santa sack at the end of their bed on Christmas morning. Retailers have to grow their share of a finite wallet, making promotions and customer experience an essential part of the retail mix.

Checkout 98

Checkout Inventory Management Payment Services Returns 98

Inside Retail

FEBRUARY 23, 2023

Last December, Levi’s unveiled its largest store in Southeast Asia with the opening of its flagship store in Singapore’s Ion Orchard shopping complex. He believes the Ion store will contribute to the overall vibrancy of Singapore’s retail scene and inspire more hybrid shopping experiences down the road. “We

Inventory Management 246

Inventory Management Apparel Management Consumer 246