Inside Retail

JANUARY 13, 2025

If you don’t have your narrative set, someone else will tell your story, said Katie Welch, the chief marketing officer of Rare Beauty. Ross wanted to find a haircare brand that carried products suited to a wide variety of hair textures that were also marketed and presented in a quality manner.

ATS

Retail TouchPoints

DECEMBER 3, 2024

We look at ourselves as the antithesis of online shopping. We seek to create a customer experience inside our locations where you can touch, feel and smell the products, where there are experiences from a sensory perspective that excite consumers. If you know exactly what you want, why would you go beyond Amazon ?

Shopping

Inside Retail

JANUARY 5, 2025

Two of the nations major employers, with a combined workforce of 320,000 staff and about a 66 per cent share of the grocery market, Woolworths and Coles endured a 2024 they would no doubt rather forget. and a low point of $15.24, albeit edging close to the higher mark at years end. In comparison, Coles posted a $1.11

Consumer

Retail TouchPoints

OCTOBER 23, 2024

As data privacy becomes an increasing priority for both retailers and consumers, RFID stands out as a secure option that safeguards shoppers’ data. Unlike other technologies that may capture detailed consumer behavior and personal data, RFID technology is straightforward and privacy-conscious.

Consumer

Retail Focus

DECEMBER 3, 2024

Now, securing sought after products at the best price is becoming increasingly chaotic for consumers, with prices fluctuating during a number of weeks across the Golden Quarter. Forget deal or no deal, it’s more like deal or disappointment for consumers, leaving much to be desired in terms of results for retailers.

Consumer

Inside Retail

OCTOBER 18, 2024

“Our company started with a dream and I think we would say that we’re still a dreaming and innovation company at heart,” Rebecca Cai, general manager for APAC at On, told Inside Retail. “I I think it goes back to the vision that we have at On: We want to build the most premium global sportswear brand,” she added.

ATS

Retail TouchPoints

MARCH 12, 2025

To meet this challenge head on, DSW set out to deepen its consumer connections and create experiences that drove meaningful engagement with the help of personalization platform Moveable Ink. explained Maria Lee, Senior Digital Customer Relationship Management (CRM) Specialist at DSW in an interview with Retail TouchPoints.

Marketing

Inside Retail

APRIL 28, 2025

Justin Kestelman, the founder and chief executive officer of Hommey, told Inside Retail he wanted to create a brand that millennials and Gen Z consumers would want to have in their homes. Kestelman stated, We are not neutral or bland. Previously, it used an Australian shipping company, which led to delays.

Retail Marketing

Retail TouchPoints

OCTOBER 27, 2024

They’ve been shaped/scarred by not one but two global economic traumas — the Great Recession of 2008-2009 and the COVID pandemic — and they’ve grown up with social media playing an increasingly large (and loud) role in shaping culture, including how these consumers shop, research and purchase products and services. What are you listening to?

Payment Services

Retail TouchPoints

JULY 17, 2025

Retail marketers, however, already have the holiday season on their minds, and summer is a great time to begin holiday prep – including connecting with your legal and compliance colleagues to make sure your mobile marketing program is holiday-ready. Mobile text marketers that want to send to U.S.-based

Marketing

Retail TouchPoints

NOVEMBER 27, 2024

With retail sales bouncing around as the UK economy chugs along, marketers in the sector are seeking the best way to keep their customers happy and prevent them from spending their money in another store. But consumers are demanding in other ways, too. But consumers are demanding in other ways, too.

Consumer

Retail TouchPoints

JULY 14, 2025

.” Prime Day Offers Insight into Consumer Mindset Amid Economic Uncertainty With nearly every major retailer mounting a response to Prime Day, July has evolved into a high-stakes midyear event for U.S. Interestingly, consumers also appear to have gravitated towards pricier goods. billion in online spend.

Consumer

Retail TouchPoints

NOVEMBER 29, 2024

and European retailers have observed – and, often, participated in – the social-commerce explosion happening in China and elsewhere in the Asia-Pacific region (APAC) while wondering if, when, and to what extent the same thing would happen at home. Cultivating KOCs (key opinion consumers, a.k.a. For the last half decade, U.S.

Social Commerce

Retail TouchPoints

JUNE 5, 2025

For todays consumers especially younger generations sustainability is increasingly a priority. The more retailers can support consumers desire to live more sustainably, the more loyalty theyll generate. Now more than ever, grocers must fight for every marginal gain in market share they can capture. Heres how its done.

Grocer

Retail TouchPoints

JULY 24, 2025

Consumers now use AI assistants to search, compare, review, and buy products. Nearly one in three consumers used generative AI for shopping in the past six months. Why It Matters AI reshapes how retail media, shopper marketing, and performance ads intersect. That future is already arriving.

Consumer

Retail TouchPoints

JANUARY 16, 2025

Everyday consumers are brands most powerful influencers today. Even long-established companies can quickly lose market share to new competitors that excel at building these connections and fostering loyalty. One key way digital experiences influence consumer behavior is by providing convenience and accessibility.

Customer Experience

Retail TouchPoints

JANUARY 24, 2025

The Modernization of Cosmetics Regulation Act (MoCRA) introduces significant regulatory changes for the cosmetics industry, aimed at enhancing consumer safety and product transparency. As of December 29, 2023, all cosmetics marketed in the U.S. Some exemptions do apply.

Consumer

Retail TouchPoints

JANUARY 29, 2025

John Ferdinand, who heads the anti-counterfeiting team at intellectual property (IP) management firm Marks & Clerk , said that in the European Union (EU) alone, the apparel industry loses approximately 12 billion ( $12.48 billion ) annually to counterfeiting, equating to approximately 5% of all clothing sales in that market.

Marketing

Inside Retail

MARCH 11, 2025

The digitalisation of media has seen advertising budgets diverted towards social media campaigns and search engine marketing in Australia, 70 per cent of digital advertising spend goes to Meta and Google. For many retailers, these platforms have grown to consume the whole marketing funnel and their templated options have become the default.

Advertising

Retail TouchPoints

MAY 6, 2025

Since Google introduced the Privacy Sandbox initiative in 2019, the digital marketing landscape has undergone a significant transformation. The Privacy Sandbox was designed to balance user privacy with the future of digital marketing. For marketers, this means adapting to a new, more balanced approach to reaching audiences.

Marketing

Retail TouchPoints

NOVEMBER 14, 2024

In 2024 alone, several high-profile companies, including Dell, AT&T, Ticketmaster and Disney have suffered the consequences of a major breach. For retailers and consumer businesses, a surge in data breaches presents difficult challenges. In light of this, it’s critical that businesses strengthen their defenses. million last year.

Payment Services

Retail TouchPoints

JANUARY 6, 2025

While policymakers often champion tariffs as a mechanism to protect domestic industries, their ripple effects are far-reaching, inflating costs, disrupting supply chains and, ultimately, burdening consumers. Price-sensitive products suffered a drop in demand as consumers struggled to shoulder the rising cost of tariff-stricken goods.

Apparel

Retail TouchPoints

JULY 22, 2025

While there’s no magic answer, there are three key tactics marketers can use: data-driven pricing, personalized marketing and strategic use of AI tools. Marketing Efficiency: Doing More with Less Making a return on ad spend (ROAS) is becoming harder to achieve as advertising costs continue to rise.

Social Commerce

Retail TouchPoints

JANUARY 9, 2025

The stores centerpiece is its Dome Tent, where shoppers can lay down and look up at AI-generated content that will take them through a 30 -minute visual journey, featuring natural soundscapes and visuals to take the viewer from day to night.

Outdoor

Retail Focus

NOVEMBER 26, 2024

The influencer marketing industry was priced at £21 billion in 2024 and is projected to rise to £25 billion pounds by the close of 2024. Consumers commonly invest in the product recommendations of their chosen influencer; others are turned away by what they deem inauthentic content. The consequence for brands?

Consumer

Inside Retail

FEBRUARY 27, 2025

Australian retail is evolving at pace, and consumer expectations are higher than ever. Wunderkind s 2025 Australia Consumer Insights Report provides a deep dive into whats shaping online retail this year, based on responses from 500 Australian consumers.

Consumer

Retail TouchPoints

DECEMBER 6, 2024

That is why Carters, the baby and childrens retailer behind Carters, OshKosh BGosh, Little Planet and Skip Hop , recently implemented a fresh direction and approach that spans marketing, product development and even store design. Reimagined marketing creative and campaigns that authentically demonstrate the new realities of modern parenthood.

Visual Merchandising

Inside Retail

FEBRUARY 2, 2025

We Wear Australian, an initiative created by Showroom X, is activating at New York Fashion Week with an immersive retail activation on 7 February. I think our aesthetic, our way of living, our innate ability to be sort of relaxed but beautiful at the same time has [helped us] find our feet in this international market, she added.

Fashion

Inside Retail

OCTOBER 22, 2024

Timing is everything and knowing when to launch in a new market can make or break a brand’s success in a new region. With such a saturated beauty and skincare market, why was it the right time for Bubble to expand and how did it do so successfully? Richards commented that the collaboration with Priceline has been exceptional.

Marketing

Inside Retail

NOVEMBER 25, 2024

Let’s look closer at how these companies, currently trading at 30 per cent plus growth rates, are reshaping the retail landscape: 1. This seamless, integrated customer experience has redefined Australian consumers’ expectations, making it harder for traditional retailers to compete with their slower and more costly fulfilment methods.

Fast Fashion

Retail TouchPoints

DECEMBER 2, 2024

Online sales saw an even bigger bump, with Adobe Analytics reporting a new milestone for ecommerce on Black Friday as consumers spent a record $10.8 That is more than double what consumers spent just a few years ago in 2017, when Black Friday drove a little over $5 billion in online spend. retail sales (excluding automotive) up 3.4%

Merchant Services

Inside Retail

MAY 5, 2025

In the age of omnichannel retail and ever-expanding social media channels, retail marketing has never been more complex than it is today. Effective techniques to drive loyalty in 2025 Over the past few years, True Religion has grown exponentially, and marketing has played a pivotal role in the brands transformation, DArcy explained.

Social Commerce

Retail TouchPoints

JULY 10, 2025

But with both brands’ and consumers’ wallets tightening in response to current economic turbulence, a high-quality TV spot that helps a company stand out from the noise can be invaluable. These campaigns took different paths and strategies, but all drove measurable consumer engagement that signals intent and powers future business growth.

Apparel

Retail TouchPoints

JANUARY 23, 2025

Store openings are expected to remain steady at approximately 5,800 (compared to 5,970 in 2024), but that would still represent a net loss of more than 9,000 stores. We have seen Shein and Temu capture market share as consumers choose to shop online to save time, money and avoid frustration, Weinswig added.

Customer Experience

Retail TouchPoints

OCTOBER 11, 2024

Despite these evolutionary changes, humans still process images 60,000 times faster than text, and nearly 90% of information transmitted to the brain is visual , according to Lilly Hsueh, VP of Customer Success Management at digital asset management solution Cloudinary. It’s usable by everyday consumers, and that’s what makes it powerful.”

Management

Inside Retail

JULY 10, 2025

There have been multiple examples recently of the Australian Competition and Consumer Commission (ACCC) levying fines at retailers for misleading promotions. Is this due to an increase in retailers’ legal negligence or a more active consumer watchdog? In the same month, the Good Guys, a subsidiary of JB Hi-Fi, paid a $13.5

Promotions