Retail TouchPoints

DECEMBER 4, 2023

To better serve a growing legion of West Coast customers, Tapestry , parent company of brands including Coach and Kate Spade , opened its 788,000-square-foot North Las Vegas Fulfillment Center in November. Tapestry already operates a fulfillment center serving the East Coast located in Jacksonville, Fla.

Fulfillment 247

Fulfillment Jewelry Fashion Management 247

Inside Retail

JUNE 8, 2021

“We had to operate on overdrive,” Michelle Yanez-Olivares, Accent Group’s head of customer experience (CX), told Inside Retail. To help the CX team keep up with this increased demand, the company has opened a new CX hub at its head office in Melbourne. The rise of virtual selling.

Customer Experience 246

Customer Experience Fulfillment Returns Shipping 246

Inside Retail

DECEMBER 11, 2023

The 2024 prediction was somewhat bearish given that the National Australia Bank reported the actual sales for the four-day Black Friday and Cyber Monday shopping event were estimated at $7.1 Short-term gain for long-term pain?

Customer Experience 147

Customer Experience Promotions Returns Shopping 147

Retail TouchPoints

FEBRUARY 1, 2021

The landscape of commerce and delivering customer experience changed dramatically over the past year, as millions of shoppers found health, safety, social distance and remote work taking center stage in their daily lives. More than one-third of consumers now shop online each week, up from 28% pre-pandemic.

Customer Experience 296

Customer Experience Checkout Consumer Marketing 296

Retail TouchPoints

OCTOBER 4, 2023

In response to evolving consumer behavior, many retailers are pivoting from malls and large-format stores in city centers to neighborhood locations that aim to serve the work-from-home population. Not surprisingly, many have found the data points to residential enclaves in and around cities where consumers live.

Consumer 257

Consumer ATS Location Apparel 257

Retail TouchPoints

JUNE 7, 2022

After a 23-year career with Amazon , Dave Clark, CEO of the Worldwide Consumer, has resigned, effective July 1. Clark has served in managerial positions at a number of fulfillment centers and helped establish the company’s Tokyo fulfillment center, and led the build out Amazon’s transportation network.

Consumer 263

Consumer Fulfillment Customer Experience Planning 263

Retail TouchPoints

MARCH 3, 2023

Source: McKinsey However, personalization is no longer limited to targeted offers in the current landscape; it now covers the entire customer journey. Consumers now look for personalization throughout their interactions with a retailer at multiple touch points. Advanced customer support.

Consumer 240

Consumer Customer Experience Fulfillment Employee Engagement 240

Retail TouchPoints

AUGUST 17, 2023

The latest Consumer Price Index (CPI) data highlights a significant deceleration in inflation, now standing at half of last year’s peak. In response to this unpredictable economic landscape, consumers have recalibrated their shopping habits, demanding businesses to exhibit a newfound agility and innovation.

Consumer 229

Consumer Payment Services Supply Chain Management Store Layout 229

Retail TouchPoints

FEBRUARY 23, 2022

In the pandemic’s wake, many retailers set up flexible fulfillment services in order to meet new safety guidelines and consumer requirements. Nicholas believes that to make store fulfillment a truly profitable initiative, retailers need to find new ways for their tech, operations and design teams to collaborate.

Fulfillment 275

Fulfillment Checkout Visual Merchandising Kiosk 275

Inside Retail

APRIL 26, 2024

Customer retention With both consumers and retailers feeling the pinch of increasing costs, customer retention will be a key theme of 2024. The competitive landscape is overflowing, making customer acquisition more expensive. Four key trends stand out as high-growth opportunities for online retailers. With over 4.95

Customer Retention 277

Customer Retention Fulfillment Social Commerce Supply Chain Management 277

Retail TouchPoints

JULY 14, 2020

That assumption seems to be confirmed by research published by Cotton Incorporated via their Consumer Response Surveys. The Second Wave research results from April 27, 2020 showed that 73% of respondents expect this pandemic experience to change the way they shop in the future. BOPIS Fulfillment Options.

Fulfillment 250

Fulfillment Payment Services Outdoor Customer Experience 250

Retail TouchPoints

MARCH 25, 2024

Beginning in April, the retailer will offer a free battery recycling box (while supplies last), in which consumers can collect batteries at home and return them to Staples for free recycling. Staples has leveraged consumer recycling behavior research from MIT and partnered with Call2Recycle and ERI to design the program.

ATS 280

ATS Returns Consumer Location 280

Retail TouchPoints

APRIL 26, 2024

In today’s market landscape, ethical, political and environmental considerations increasingly sway consumer purchasing decisions, particularly when it comes to packaging. From exaggerated health claims to misleading descriptions of ingredients, deceptive labeling erodes consumer trust and undermines brand credibility.

Consumer 162

Consumer Accounting Promotions Shipping 162

Inside Retail

DECEMBER 3, 2023

Euromonitor International, a global market research company, recently unveiled its report on the top global consumer trends, which delves deep into the dynamics shaping consumers’ values and shopping motivations, shedding light on the profound influence of artificial intelligence (AI), sustainability initiatives, and socio-economic factors.

Consumer 130

Consumer ATS Marketing Fulfillment 130

Inside Retail

JULY 11, 2023

In this year’s global edition of the Omnichannel Leadership Report from NewStore – a retail survey that audits around 275 brands across several key international markets – Australia has emerged as a frontrunner in providing consumers with outstanding omnichannel experiences.

Consumer 227

Consumer Payment Services Fulfillment Location 227

Inside Retail

JUNE 3, 2021

Retail has certainly been at the front of the pandemic rollercoaster. Combine this with a customer base whose expectations of what makes a great experience have continued to rise, and in some cases are heightened through periods of lockdown, and you have a sense of the challenge facing the retail sector.

Customer Experience 147

Customer Experience Checkout Location Fulfillment 147

Retail TouchPoints

APRIL 17, 2024

Rather than chasing the obvious trends everyone else is pursuing, we dig deep into the human psyche to uncover the unmet consumer needs yet to be served by brands. Like the fulfillment of seeing a great movie, going to an engaging place can give us a sense of escapism and therapeutic benefits that help us face the world with renewed energy.

Consumer 130

Consumer Fulfillment Store Operations Customer Experience 130

Inside Retail

APRIL 28, 2024

At Starshipit , we surveyed leading retailers from around the globe for our latest report, Evolving Expectations 2024 , to bring you the freshest insights on what truly drives customer satisfaction in shipping and fulfilment. This is a crucial phase of the customer journey, with 46.5 In fact, 33.7 What’s the rush?

Checkout 243

Checkout Shipping Fulfillment Customer Experience 243

Retail TouchPoints

OCTOBER 27, 2021

But supply chain pressures and ongoing uncertainty surrounding the pandemic means that consumers are focusing less on how immersive and entertaining in-store shopping experiences are and more on how safe and efficient they are. RTP: It seems like consumer priorities fall into two main buckets: ease/convenience and health/safety.

Consumer 261

Consumer Loss Prevention Fulfillment Store Layout 261

Retail TouchPoints

OCTOBER 15, 2021

Brands and retailers are feeling mounting pressure — from consumers, shareholders and even their boards — to be more inclusive. But it’s still true that only a small fraction of the fashion retail market has put tactical plans into place to support this significant consumer base. Inclusion Definitions Expanding Beyond Sizing.

Consumer 290

Consumer Merchant Services Markdowns Fulfillment 290

Retail TouchPoints

JULY 22, 2022

The upgrades are aimed at benefiting retailers as well as customers. With grocery items now available from Uber in 33 countries, the shopping experience on Uber Eats is about to get better than ever,” said Therese Lim, Director of New Verticals Product at Uber and Oskar Hjertonsson, Founder and CEO of Cornershop in a statement. “By

Customer Experience 256

Customer Experience Merchant Services Inventory Management Grocer 256

Retail TouchPoints

FEBRUARY 12, 2021

With COVID-19 case counts declining and vaccination efforts underway, eager consumers and retailers are both looking hopefully toward a future return to normal. The pandemic has forever altered consumer behavior, and this year in particular consumers find themselves in a kind of limbo — hope is on the horizon, but “normal” isn’t here yet.

Consumer 347

Consumer Customer Experience Accounting Shopping 347

Inside Retail

SEPTEMBER 7, 2021

While 2020 saw brick-and-mortar retail businesses buckle under the strain of social distancing and stay-at-home orders, the number of purchases being made online skyrocketed. At the same time, they also realised that managing an e-commerce business comes with its own challenges and requires a different set of tools.

Fulfillment 130

Fulfillment Shipping Management Customer Experience 130

Retail TouchPoints

NOVEMBER 18, 2020

Retailers, platforms and solution providers discussed how they’ve been rising to the occasion during the Redefining the Connected Retail & Consumer Experience virtual event, hosted by the IoT Consortium and GS1 US. Challenge number one was how to craft and optimize an experience within those constraints.

Customer Experience 224

Customer Experience Kiosk Clienteling Fulfillment 224

Retail TouchPoints

APRIL 30, 2024

For example, even customers living at a 4,300 -meter elevation in Tibet can access JD.com for trade-in options that include doorstep delivery and recycling of old appliances. Additionally, the program carries no restrictions on the trade-in items in terms of their original purchase channel, age, brand or condition.

Consumer 174

Consumer Customer Experience ATS Fulfillment 174

Retail TouchPoints

SEPTEMBER 25, 2023

Retail TouchPoints (RTP): How are the increasing demands for fast fulfillment affecting supply chains? In general, when you’re trying to speed up delivery and still provide a wide assortment of products, that puts the burden largely on inventory, and getting that inventory positioned close to the end consumer. To provide a 99.5%

Returns 302

Returns Supply Chain Management Fulfillment Customer Experience 302

Retail TouchPoints

SEPTEMBER 13, 2023

However, challenges are inevitable, despite the resilient consumer spending we’ve seen earlier in the year. For example, purchase confusion can arise (and does) when a customer sees unfamiliar names or references on bank statements. It is also vital that brands pay attention to today’s evolving consumer behaviors.

Payment Services 251

Payment Services Customer Experience Customer Retention Consumer 251

365 Retail

DECEMBER 1, 2022

Digital shopping through eCommerce and mCommerce platforms have fast become the go-to for many customers looking for a quick, hyper-personalised and flexible retail experience from the comfort of their own home – or on the go. Placing data and analytics at the centre . Empowering store associates .

Customer Experience 85

Customer Experience Checkout Fulfillment Consumer 85

Star Miconics

MARCH 8, 2024

Consumers are sold on the convenience of food delivery. trillion in 2024 and will continue to grow at a 10.06% CAGR through 2028 to reach $1.79 Restaurants must fulfill orders placed online through their websites or apps and third-party delivery services in addition to orders at the table, counter, drive-thru, or self-service kiosks.

Fulfillment 52

Fulfillment Kiosk Grocer Point of Sale 52

Retail TouchPoints

JANUARY 26, 2023

Predicting where the next phase of consumer buying behavior is headed has proven notoriously tricky. Ecommerce had been growing at a consistent rate, but its year-over-year growth shot up two to five times faster during the pandemic. It turns out that bigger isn’t always better.

Fulfillment 317

Fulfillment Sporting Goods Customer Experience Consumer 317

Retail TouchPoints

MARCH 31, 2023

by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. As an operating partner at one of Wish’s longest-running investors, GGV Capital , Yan has long had an insider’s view of the business.

Planning 328

Planning Consumer Shipping Shopping 328

Retail TouchPoints

FEBRUARY 27, 2024

However, Boisson is differentiating itself by helping drive and fulfill consumer demand with a robust omnichannel strategy that creates a flywheel effect not just for the business, but for NA collectively. The store is at the Shops at Merrick Park in Coral Gables, Fla.,

Wholesale 247

Wholesale Fulfillment Consumer Specialty Retailers 247

Retail TouchPoints

AUGUST 14, 2020

Understanding consumer behaviors will be key to building (or rebuilding) a successful retail business in a post-pandemic world. Data will fuel the shift to digital, according to expert contributors to the recent Retail TouchPoints (RTP) webinar, Analyzing The Shift To Digital From 7,000 Marketers And 1B Consumers Worldwide.

Marketing 270

Marketing Consumer Checkout Customer Experience 270

Retail TouchPoints

JANUARY 23, 2024

It’s still too early in the year to answer this critical question, but there were some clear, overarching themes that emerged from Big Show sessions, booth campaigns and conversations, indicating that retailers may be investing in the innovation they need to win consumers’ hearts, minds and wallets. The top five themes include: 1.

ATS 249

ATS Customer Retention Consumer Finance 249

Retail TouchPoints

JULY 27, 2022

The demand for grocery omnichannel ecommerce has been fueled by the pandemic, specifically consumers’ desire for convenience. To keep up with this demand and consumer expectations, grocers will have to invest in the right forward-looking technology to evolve omnichannel offerings to meet customer needs.

Payment Services 249

Payment Services Grocer Fulfillment Shipping 249

Inside Retail

MARCH 24, 2024

This release will include additional features for the high-volume plan, designed to streamline fulfilment processes and offer comprehensive delivery options for organisations with high delivery volumes. ShipStation’s focus on product enhancement comes at a pivotal time in the e-commerce landscape.

Merchant Services 130

Merchant Services Drop-Shipping Checkout Fulfillment 130

Inside Retail

APRIL 30, 2024

However, in an increasingly digital world, the brand recognised the need to evolve its retail experience to meet the demands of modern consumers. When we set about this project, it was to look at the way we connect with our customers. Before NewStore, we had many disparate systems across the organisation.

Clienteling 147

Clienteling Checkout Customer Experience Inventory Management 147