Retail TouchPoints

JULY 12, 2023

Roku and Shopify have partnered to let viewers purchase products from Shopify merchants directly from their TV through Roku Action Ads. Shoppers who see an ad for a Shopify Merchant can press “OK” on their Roku remote to learn more about the product and purchase it directly from their screen.

Merchant Services 245

Merchant Services Payment Services Shipping Apparel 245

Inside Retail

JANUARY 16, 2025

Despite modestly positive expectations for 2024, the luxury retail market did not pan out as merchants had hoped. According to a 2024 report released by global management consulting firm Bain & Company, this market dropped two per cent from an all-time high of US$387 billion to US$381 billion.

Merchant Services 130

Merchant Services Fashion Jewelry Social Commerce 130

Retail TouchPoints

JULY 30, 2020

The most notable shift between the 2019 back-to-school season and today is the strong consumer preference for technology over traditional items like apparel and even school supplies. The move from school supplies and apparel to hardware and computers wasn’t at all surprising to us,” Sides explained. “The

Merchant Services 316

Merchant Services Advertising Apparel Consumer 316

Inside Retail

AUGUST 12, 2021

Southeast Asia’s leading online fashion and lifestyle retailer offers customers a world of payment options and a seamless shopping experience. Now, consumers who shop Zalora will have the ability to pay with any of their preferred local payment solutions at online checkout as part of a seamless shopping experience.

Merchant Services 130

Merchant Services Payment Services Checkout Fashion 130

Retail TouchPoints

FEBRUARY 21, 2022

Virtually every aspect of the enterprise, from product development and analytics to operations and marketing, will need to evolve in parallel with the modern market; retailers need to rethink their cross-functional operations to thrive as they progress into the future. Embracing sustainable products and practices.

Consumer 313

Consumer Merchant Services Grocer Apparel 313

Retail TouchPoints

AUGUST 7, 2023

After several years of declines and a host of executive switch-ups (particularly in the CEO role), Wish began a major overhaul of its business (still underway) and launched a marketing blitz to “reintroduce” itself to consumers in August 2022. Doubling down on merchants outside of China. The very next month Temu debuted in the U.S.

Merchant Services 245

Merchant Services Drop-Shipping Shipping Payment Services 245

Retail TouchPoints

JANUARY 12, 2024

In fact, from 2022 to 2023 the use of social media channels for retail advertising increased by more than three percentage points, while search channels decreased by over seven percentage points, according to the Multichannel Marketing Report 2023. Popularity of TikTok advertising will continue to grow.

Social Commerce 320

Social Commerce Beauty and Health Advertising Merchant Services 320

Retail TouchPoints

APRIL 5, 2022

When it comes to embracing ethical commerce and moving corporate social responsibility (CSR) strategies forward, Amazon Web Services (AWS) research shows that retailers and CPGs identify three primary hurdles to success. Across all organization sizes and market locations in our survey, cost placed highest ( 53% ) on the list of challenges.

Merchant Services 272

Merchant Services Beauty and Health Returns Consumer 272

Retail TouchPoints

OCTOBER 6, 2022

The Mastercard SpendingPulse measures in-store and online retail sales across all forms of payment, providing a wealth of insights to help merchants refine and optimize their holiday strategies. The return to offices and social events is inspiring consumers to level up their wardrobes and focus more on apparel and footwear.

Merchant Services 287

Merchant Services Payment Services Promotions Location 287

Retail TouchPoints

FEBRUARY 7, 2024

and European merchants access to sell on its marketplace, which had previously only been open to China-based merchants. and Europe who order from merchants in their own region. debut later than Shein, but after a major marketing push that kicked off at last year’s Super Bowl, Temu quickly overtook Shein as the No.

Merchant Services 275

Merchant Services Apparel Shopping Fashion 275

Retail TouchPoints

MARCH 11, 2022

Twitter Lets Merchants Create In-App ‘Shops’. Twitter is testing a new free feature called “Shops” that allows merchants to showcase up to 50 products on their own in-app shop. The offering expands on Twitter’s existing Shop Module , which lets merchants display up to five products directly on their profile. “We

Social Commerce 305

Social Commerce Merchant Services Advertising Shopping 305

Retail TouchPoints

AUGUST 31, 2022

That means having access to, and digging into, the latest data across product, marketing and customer experience. Everyone has a different role in the process, but the goal is to execute the best we can to drive traffic and conversion.” We align on messaging and how we’re going to communicate key stories.

Merchant Services 278

Merchant Services Marketing Planning Finance 278

Retail TouchPoints

AUGUST 26, 2022

BNPL came into the market years ago mostly focused around these higher price points,” said Mark Rose, Senior Director of Marketing Solutions at TransUnion in an interview with Retail TouchPoints. Now we’re seeing a big expansion of it, not only across merchants but also into less expensive or more ordinary type purchases.

Merchant Services 277

Merchant Services Checkout Apparel Shopping 277

Retail TouchPoints

SEPTEMBER 7, 2022

Soumya Sriraman joins from Amazon as President of Streaming for Qurate Retail Group, and Stacy Bowe, previously of G-III Apparel Group and Macy’s , has been named Chief Merchandising Officer for QVC U.S. Sriraman was most recently Head of Prime Video Channels at Amazon. On linear TV, QVC and HSN are available in 92 million U.S.

Merchant Services 264

Merchant Services Apparel Accessories Shopping 264

Retail TouchPoints

JUNE 28, 2022

It either becomes dreaded waste or is severely discounted, resulting both in a growing problem for the planet and a financial loss for merchants. So why aren’t merchants processing these returns in efforts to recoup these massive losses? Fortunately, there are remedies to fix this broken process. In the U.S.,

Returns 268

Returns Merchant Services Fashion Fast Fashion 268

Retail TouchPoints

OCTOBER 21, 2021

We’re indifferent on where the shopping journey ends, where that transaction takes place ,” said Matt Madrigal, VP and General Manager of Merchant Shopping at Google in an interview with Retail TouchPoints. “It The result is a much lower barrier of entry for merchants looking to capitalize on Google’s massive reach.

Merchant Services 299

Merchant Services Advertising Shopping Drop-Shipping 299

Inside Retail

DECEMBER 19, 2024

Weve had such a mass consolidation of retail over the years, that I feel like were underestimating the power of great creatives, merchants and marketing talent. Which is very, very significant in industries like apparel, footwear or beauty. I identified a need and I went on to service that need. I was one of the first.

Merchant Services 130

Merchant Services Apparel Planning Consumer 130

Retail TouchPoints

OCTOBER 15, 2021

Because of efforts to address this mismatch of product and real-world sizing, Coresight Research estimates that the value of the extended-size market for women will grow to $32.3 this year alone, representing approximately 21% of the total women’s apparel market. billion in the U.S. Inclusion Definitions Expanding Beyond Sizing.

Consumer 290

Consumer Merchant Services Markdowns Fulfillment 290

Inside Retail

MAY 13, 2025

Its about having the biggest ranges, having the lowest prices, having the freshest food and the biggest difference we brought to market is perfect execution. Were seeing assistant buyer and merchant jobs being done by AI. Meanwhile, a central component of Lane Crawfords loyalty proposition is its highly personalised customer service.

Merchant Services 130

Merchant Services Department Stores Fashion Apparel 130

Retail TouchPoints

NOVEMBER 4, 2021

Some of the most popular gift-giving categories are those experiencing the highest levels of inflation, including electronics , toys and apparel. Even outside of the holiday season, uptake in buy now, pay later (BNPL) services is exploding in the U.S., This is causing many Americans to stress this holiday season.”.

Consumer 264

Consumer Merchant Services Payment Services Drop-Shipping 264

Retail TouchPoints

NOVEMBER 12, 2021

It took Shopify merchants nearly 15 years to reach a cumulative GMV of $200 billion. I think a world without independent brands and independent merchants and local stores is a very boring world and a very boring landscape for commerce. And fortunately Shopify and our merchants are active participants in all those spaces.

Merchant Services 264

Merchant Services Shipping Fulfillment Social Commerce 264

Retail TouchPoints

JUNE 10, 2020

However, unchecked abuse of returns policies can put a merchant out of business: 54% of the merchants surveyed in a study conducted on behalf of Forter indicated that they lost more than $5 million in revenue each year due to returns abuse. Processing legitimate returns can negatively impact a retailer’s bottom line.

Returns 179

Returns Merchant Services Drop-Shipping Accessories 179

Retail TouchPoints

OCTOBER 3, 2024

to imagine, the Walmart name doesn’t carry the same level of name recognition in all global markets, not to mention that in many international regions Walmart operates under other banners. What data allows you to do is, in tough times, make the right moves.” Hard as it may be for those of us in the U.S. said Hardy.

Merchant Services 278

Merchant Services Advertising Apparel Consumer 278

Retail TouchPoints

FEBRUARY 4, 2021

Markets with the highest increases in sales, according to ESW client data, were: The Philippines ( up 258% ); Morocco ( 215% ); Chile ( 211% ); Puerto Rico ( 203% ); and Egypt ( 196% ). Other fast-growing markets included Luxembourg, Israel, Malta, Lithuania and Ireland. Flexible payment options are gaining in popularity.

Merchant Services 305

Merchant Services Beauty and Health Consumer Returns 305

Retail TouchPoints

NOVEMBER 5, 2020

Marks & Spencer has partnered with First Insight and Optitex to improve its ability to bring products to market. We’ve put customer-focused digital innovation at the heart of our business, and this partnership will allow us to bring winning products that our customers truly want to market more quickly and sustainably.”.

Merchant Services 191

Merchant Services Accessories Apparel Marketing 191

Retail TouchPoints

MAY 16, 2023

These walled gardens don’t necessarily carry the baggage of the big original ones, and even when they do, it’s a net positive to the broader marketing ecosystem. This is not limited to the traditional retail verticals (apparel, mass market, beauty, furniture, consumer electronics, home improvement, etc.), Many of them do not.

Advertising 305

Advertising Merchant Services Apparel Marketing 305

Retail Focus

MAY 8, 2024

Having formerly only served the largest apparel retailers and brands in the world, True Fit has democratised its Fashion Genome to bring the benefit of AI size and fit to the full market. With fit remaining the top buying blocker when buying clothing online (Bain), size uncertainty risks constraining the $2.2trillion apparel market.

Fashion 147

Fashion Merchant Services Apparel Returns 147

Inside Retail

AUGUST 27, 2024

For a mature market of 25 million consumers, many Australian retailers and brands are beginning to look offshore for growth – a path that offers tremendous opportunity but can come with daunting challenges. ShipBob is a global supply chain and fulfilment technology platform designed for SMEs and mid-market e-commerce brands.

Merchant Services 147

Merchant Services Fulfillment Shipping Inventory Management 147

Inside Retail

MARCH 19, 2024

Shopback’s decision to terminate its buy now pay later (BNPL) service in Malaysia and Singapore has sparked discussions and raised pertinent questions about the future of digital payment solutions in the region. For merchants, it means increasing basket sizes, which makes it a win-win situation for all involved,” he opined.

Merchant Services 130

Merchant Services Payment Services Finance Consumer 130

Retail TouchPoints

NOVEMBER 18, 2021

According to a report from Shopify, merchants see a 250% increase in conversions when using 3D product image models instead of 2D images. The company completely overhauled its mobile app to offer better services, such as an active events calendar, retailer information and a real-time map with parking guidance. Want more proof?

Consumer 264

Consumer Merchant Services Payment Services Advertising 264

Inside Retail

JANUARY 12, 2023

Apparel, beauty, health and wellness were the biggest beneficiaries at that time. TikTok Shop is currently available in the UK and a number of Southeast Asian markets. Twitter Shops enables merchants to showcase up to 50 products on their Twitter profile. And for consumers: Discovery of new products and services.

Social Commerce 264

Social Commerce Beauty and Health Merchant Services Fulfillment 264

Retail TouchPoints

NOVEMBER 3, 2020

Retailers, particularly those in the apparel, footwear and soft goods verticals, have an opportunity to turn the lemons from COVID-19 into lemonade, according to Keith Jelinek and Richard Maicki, Managing Directors in the Performance Improvement Practice of Berkeley Research Group (BRG).

Drop-Shipping 200

Drop-Shipping Merchant Services Fulfillment Shipping 200

Retail TouchPoints

JULY 21, 2020

Hence a sports apparel store might notice fewer transactional searches such as “women’s running leggings” and more purely informational searches such as “fitness benefits of running.” You will need their experience of your brand and your market to bounce back quickly in future.

Merchant Services 225

Merchant Services Sporting Goods Accounting Shopping 225

Retail TouchPoints

JULY 2, 2021

For Sephora, extensive work was done to ensure that all areas of the organization, from marketing to supplier and brand partnerships, reflected their company culture and vision. – Sarah Horton, Senior Director, Innovation and Integrated Marketing, Tommy Hilfiger, from the session: Design for All: Time to Amplify the Inclusion Agenda.

Merchant Services 200

Merchant Services Customer Experience Marketing Consumer 200

Retail TouchPoints

MARCH 7, 2022

In a new survey from marketing platform Klaviyo , 49% of consumers said they don’t know what the metaverse is , and among those respondents who said they were aware of the metaverse, 78% think it’s mostly marketing hype. Honestly, it’s not even a test-and-learn moment right now, it’s literally just learn.”.

Merchant Services 264

Merchant Services Fashion Wholesale Consumer 264

Inside Retail

JANUARY 30, 2024

The services provided under this collaboration will encompass local pick-up, warehousing, international transportation, access to Chinese bonded warehouses, customs clearance, and comprehensive delivery services across China. This foundation makes it easier for European brands to launch and navigate the Chinese market.

Merchant Services 130

Merchant Services Inventory Turnover Inventory Management Supply Chain Management 130

Independent Retailer

AUGUST 11, 2022

Each step of the ecommerce process, from searching for products to checkout, carries a risk of retailers losing a sale. Mobile customers want a convenient and streamlined shopping experience, and each step of the ecommerce process, from searching for products to checkout, carries a risk of retailers losing a sale.

Merchant Services 98

Merchant Services Payment Services Checkout Consumer 98