Retail TouchPoints

MARCH 26, 2024

“Academy Sports + Outdoors is excited to provide our customers with new convenient stores that carry a localized assortment that meets the needs of active families in these communities,” said Eric Friederich, SVP of Retail Operations at Academy Sports in a statement.

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Outdoor Planning Apparel Store Operations 241

Retail TouchPoints

JULY 21, 2020

At the store level, the funds will go toward: Renovations to nearly one-third of its locations; Expansion of curbside pickup ; Piloting “micro fulfillment centers” within supercenters to speed up fulfillment of pickup and delivery orders ; and Deploying digitization, robotics and Internet of Things (IoT) technologies to make stores smarter.

Fulfillment 223

Fulfillment Payment Services Beauty and Health Checkout 223

Retail TouchPoints

DECEMBER 7, 2023

Cramer most recently was President of Parade , a Gen Z-focused intimate and lifestyle apparel retailer, and prior to that he spent more than 20 years with Bath & Body Works and L Brands in leadership roles including CFO and COO. Claire’s also has named Chris Cramer as its new CFO and COO, reporting to Claire’s CEO Ryan Vero.

Jewelry 249

Jewelry Accessories Apparel Fashion 249

Retail TouchPoints

MAY 2, 2023

The Container Store has debuted its Closet Clean Out resale program for apparel and accessories, powered by the ThredUp Resale-as-a-Service solution. Additionally, footwear and apparel retailer Sam Edelman has launched its ReLove resale initiative with support from the Archive platform.

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Payment Services Apparel Shipping Accessories 251

Retail TouchPoints

JANUARY 4, 2024

Consumers responded to steep discounts in key ecommerce categories, including electronics, where discounts peaked at 31% off listed prices (versus 25% in 2022); toys ( 28% versus 34% last year); and apparel ( 24% versus 19% ). Discounts in other categories ranged from 18% off appliance prices to 24% off for computers.

Payment Services 253

Payment Services Apparel Consumer Shopping 253

Retail TouchPoints

FEBRUARY 25, 2022

That includes a large percentage of Nordstrom’s merchandise, such as apparel, accessories, home and gift products, baby gear, shoes and some cosmetics. Products that do not yet require RFID are mostly cosmetics, along with some household products and jewelry.

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Drop-Shipping Jewelry Shipping Inventory Management 271

Retail TouchPoints

NOVEMBER 7, 2023

WHP’s global strategy for Express includes a full omnichannel launch beginning in 2024, with the opening of flagship stores and ecommerce channels featuring men’s and women’s apparel plus categories including footwear, intimates and accessories. The company also plans for shop-in-shop experiences in Mexico and Indonesia.

Accessories 241

Accessories Apparel Brand Management Planning 241

Retail TouchPoints

FEBRUARY 23, 2021

Digital accounted for 44% of net sales in Q4 2020, and the retailer also highlighted the fact that 25% of its digital sales were fulfilled from its brick-and-mortar stores via curbside pickup and same-day delivery. The increasing prominence of digital reflects the company’s “Polaris” omnichannel transformation strategy. “The

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Department Stores Returns Jewelry Apparel 211

Retail TouchPoints

NOVEMBER 3, 2020

Retailers, particularly those in the apparel, footwear and soft goods verticals, have an opportunity to turn the lemons from COVID-19 into lemonade, according to Keith Jelinek and Richard Maicki, Managing Directors in the Performance Improvement Practice of Berkeley Research Group (BRG). Keith Jelinek.

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Drop-Shipping Merchant Services Fulfillment Shipping 183

Retail TouchPoints

MAY 29, 2020

Q1 2020 financial results for Costco , Nordstrom and Abercrombie & Fitch encapsulate how three retail verticals — club, department and specialty apparel — are weathering the COVID-19 pandemic. The declines were attributed to store closures, though the retailer has reopened about 40%. Costco posted a 7.3% jump in e-Commerce sales.

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Department Stores Operating Expenses Store Operations Apparel 153

Retail TouchPoints

JULY 8, 2020

Iconic apparel retailer Brooks Brothers has joined the ranks of retailers whose struggling businesses were tipped into Chapter 11 bankruptcy by the pandemic. From a customer experience perspective, being able to provide complete visibility both online and in-store to all that inventory was a big win for us,” he said.

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Clienteling Fulfillment Apparel Location 174

Retail TouchPoints

MARCH 28, 2023

The associate will offer one , two or three pairs [of sneakers] and then help you put together an outfit, because we sell apparel as well. Retail TouchPoints (RTP): How does Impossible Kicks differentiate its customer experience from other retailers’? John Mocadlo: We make it an attainable luxury experience.

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Customer Experience Fulfillment Fashion Wholesale 237

Retail TouchPoints

JULY 17, 2023

The power of omnichannel retailing is well documented: even primarily DTC companies are realizing that they can benefit from flagship stores to enable brand discovery and build loyalty among customers in high-profile cities. We both understood the mission of the brand, the mission of the store and the design and aesthetic of it.

Location 183

Location Visual Merchandising Store Operations Wholesale 183

Retail TouchPoints

NOVEMBER 20, 2023

Matt Kawadler: I’ve been involved in building DTC brands for about 10 years, and what they’re missing is that whole channel of offline revenue, which ends up being 35% of apparel purchases. We’re also expanding into women’s apparel [after adding activewear and men’s bottoms in 2022], so we’re thinking about that for growth.

Apparel 189

Apparel Marketing Returns Advertising 189

Retail TouchPoints

DECEMBER 21, 2023

Accessibility Moved into the Mainstream The fight for inclusion by people with disabilities saw some key victories in 2023, as retailers and brands began to recognize the buying power of this sector: Market Reports World has forecast an annual CAGR of 5.74% for adaptive apparel from now through 2030.

Sporting Goods 291

Sporting Goods Advertising Consumer Apparel 291

Retail TouchPoints

DECEMBER 31, 2021

Kotlyar predicted that remote consultations with associates will expand beyond apparel into the electronics and home furnishings verticals. Tech knowledge also will be increasingly essential as retailers learn whether remote solutions deployed during the pandemic might have “legs.”

Home Furnishings 297

Home Furnishings Shipping Fulfillment Consumer 297

Retail TouchPoints

MAY 21, 2021

Nordstrom and Other Apparel Retailers Will be at the Mercy of Global Supply Chains. Macy’s latest quarterly results were surprisingly positive , and Anderson expects Nordstrom to make some degree of a comeback alongside apparel in general — but he also expects supply chains to be an ongoing problem for these retailers. “If

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Apparel Returns Department Stores Fulfillment 231

365 Retail

APRIL 4, 2024

Fashioning new shelf-edge experiences for apparel retail The UK’s leading outdoor retail group, Cotswold Outdoor (O&CC), which also owns brands including Snow+Rock and Runners Need, will join Pricer on its stand, with a dedicated feature wall showcasing the latest ESL applications for fashion and apparel.

Outdoor 52

Outdoor ATS Visual Merchandising Fashion 52

Retail TouchPoints

JULY 29, 2020

While the name Burton is almost synonymous with the snowboards the company began making in 1977, Burton has diversified over the years into new categories — including surfboards, apparel, goggles/optics and other sports gear — as well as expanding beyond manufacturing into direct-to-consumer (DTC) retail, both physical and digital.

Planning 264

Planning Wholesale Customer Experience Store Operations 264

Retail TouchPoints

NOVEMBER 4, 2021

Some of the most popular gift-giving categories are those experiencing the highest levels of inflation, including electronics , toys and apparel. The three top categories for BNPL online orders were apparel ( 43% ), electronics ( 33% ) and grocery ( 30% ), and Adobe also found that the minimum order value is down 12% from 2020 to $225. “If

Consumer 262

Consumer Merchant Services Payment Services Drop-Shipping 262

Retail TouchPoints

JANUARY 12, 2022

” Among the productivity drivers that the company hopes will increase operating margins to 6% to 8% are assortment optimization, an expansion of its apparel offerings, growth in the owned brands category and the rollout of its “Next Gen Furniture Sales model” at more than 500 stores.

Planning 182

Planning Checkout Finance Returns 182

Retail TouchPoints

AUGUST 24, 2023

Shein and Forever 21 are joining forces in a deal that will allow Forever 21 to sell its youth-focused apparel to Shein’s 150 million online users.

Fast Fashion 236

Fast Fashion Fashion Apparel Returns 236

Retail TouchPoints

JULY 17, 2020

The overall resale market has grown 21X faster than the retail apparel market over the past three years, and it was expected to reach $23 billion by 2023 , but safety concerns are rising to the forefront. store count increased from 244,000 to 270,000. COVID-19 Creates The Foundation For Private Label Renaissance.

Retail Trends 131

Retail Trends Apparel Fulfillment Merchant Services 131

Retail TouchPoints

OCTOBER 4, 2023

In response to evolving consumer behavior, many retailers are pivoting from malls and large-format stores in city centers to neighborhood locations that aim to serve the work-from-home population. Brands that typically take the large-format route are adopting smaller footprints in residential neighborhoods.

Consumer 252

Consumer ATS Location Apparel 252

Retail TouchPoints

MARCH 5, 2024

Additionally, Target plans to launch and expand several of its private label owned brands , including: Dealworthy , a new brand designed to provide value on nearly 400 everyday basics across apparel, beauty, electronics and home, starting at price points under $1 and with most items under $10 ; A relaunch of the Up&Up essentials brand with new (..)

Planning 130

Planning Beauty and Health Payment Services Checkout 130

Retail TouchPoints

APRIL 15, 2024

The apparel retailer is expanding its brick-and-mortar footprint with plans to open at least 14 new stores in 2024, bringing its store count to nearly 100. Untuckit has been on a multifaceted growth path in 2024.

Wholesale 130

Wholesale Shipping Boutique Finance 130

Retail TouchPoints

SEPTEMBER 21, 2020

The collaboration includes an exclusive collection of Nordstrom Made “VOTE” apparel, and the department store will donate a portion of the proceeds from the merchandise sales to the two organizations. Nordstrom stores and operations centers will remain open on Nov. Starting Sept. 22, visitors to any U.S.

Sporting Goods 260

Sporting Goods Department Stores Apparel Fulfillment 260

Retail TouchPoints

AUGUST 14, 2020

Rent the Runway operates within the circular economy, a model in which consumers can reduce waste and lessen environmental harm by resale or reuse. It offers designer apparel and accessories for rent as a monthly subscription, or four- to eight-day rentals for a single occasion.

Apparel 193

Apparel Returns Finance Accessories 193

Mass Relators

JANUARY 18, 2024

As chief operating officer, Fiddelke will oversee the retailer’s nearly 2,000 stores, its global supply chain network, fulfillment services including same-day delivery with Shipt, network capacity planning, enterprise operations, the teams responsible for building and remodeling Target stores and other facilities, and flight services.

Finance 52

Finance Accessories Apparel Fulfillment 52

Retail TouchPoints

DECEMBER 22, 2020

Seeking to minimize customers’ return complexities, Walmart has partnered with FedEx for at-home pickup of unwanted gifts or ill-fitting apparel. Customers can schedule returns via the new Carrier Pickup by FedEx service for products that have been shipped and sold by Walmart.com, using either the website or the Walmart app.

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Returns Drop-Shipping ATS Shipping 229

Retail TouchPoints

JULY 16, 2020

No part of the retail industry will be able to reopen as though nothing has changed, but stores where trying items on has been part of the shopper journey will be among the hardest hit — and these are often places where curbside pickup is a less appealing option. Not all apparel retailers will be affected equally, however.

Returns 246

Returns Apparel Store Layout Specialty Retailers 246

Retail TouchPoints

JULY 6, 2020

Wedding Apparel Presents A Unique E-Commerce Challenge. We had to provide that high-touch experience remotely so that the customers coming to us online would be confident we were going to fulfill their wedding wardrobes. ”. “That has definitely informed how we’re planning our future.

Boutique 281

Boutique Customer Experience Location Accessories 281

Retail TouchPoints

AUGUST 16, 2021

Can you determine any patterns in the returns, like apparel not fitting as expected or the website description not reflecting the item correctly? We know too well, ‘If I can’t measure it, I can’t manage it,’ and that measurement should not terminate at fulfillment. Why are they returning the item? How was the path to purchase?

Returns 336

Returns Drop-Shipping Consumer Apparel 336

Retail TouchPoints

AUGUST 23, 2023

Canada Goose’s Toronto store gives shoppers an idea of what it might be like to visit Antarctica by inviting shoppers to travel through a virtual snowstorm, a cold room that reaches -12°C (about 10°F), and a virtual mountain pass via an interactive floor that simulates ice cracking underfoot.

Drop-Shipping 199

Drop-Shipping Visual Merchandising Consumer Apparel 199

Retail TouchPoints

SEPTEMBER 3, 2020

However, apparel and department stores are elevated. Normally, apparel returns are roughly 7.5% Department stores are normally at 11% , but they are currently near 14%. Most industries now have return rates close to normal levels. of the prior two months, but they are running closer to 10%.

Returns 330

Returns Merchant Services Department Stores Shipping 330

Retail TouchPoints

OCTOBER 20, 2021

“Getting the products out of origin destinations has been a real challenge, and it’s been very impactful in the apparel and furniture categories,” said Cochran.

Supply Chain Management 285

Supply Chain Management Promotions Consumer Fulfillment 285

Retail TouchPoints

NOVEMBER 14, 2023

Then we look at their market, because there are wild differences among grocery, beauty and apparel retailers, for example. Essentially, no two plans for any two retailers will look the same, because it depends on their mission, their focus and their values.

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Planning Shipping Visual Merchandising Apparel 253