Retail TouchPoints

OCTOBER 4, 2023

In response to evolving consumer behavior, many retailers are pivoting from malls and large-format stores in city centers to neighborhood locations that aim to serve the work-from-home population. s Mosaic District — its first-ever location.

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Consumer ATS Location Apparel 252

Retail TouchPoints

MAY 29, 2020

Q1 2020 financial results for Costco , Nordstrom and Abercrombie & Fitch encapsulate how three retail verticals — club, department and specialty apparel — are weathering the COVID-19 pandemic. The declines were attributed to store closures, though the retailer has reopened about 40%. Costco posted a 7.3% jump in e-Commerce sales.

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Department Stores Operating Expenses Store Operations Apparel 153

Retail TouchPoints

JULY 8, 2020

Iconic apparel retailer Brooks Brothers has joined the ranks of retailers whose struggling businesses were tipped into Chapter 11 bankruptcy by the pandemic. Brooks Brothers already has decided to close approximately one-fifth of its roughly 250 locations in North America. Those stores were located in Darien and Westport, Conn.;

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Clienteling Fulfillment Apparel Location 174

Retail TouchPoints

FEBRUARY 23, 2021

Digital accounted for 44% of net sales in Q4 2020, and the retailer also highlighted the fact that 25% of its digital sales were fulfilled from its brick-and-mortar stores via curbside pickup and same-day delivery. The increasing prominence of digital reflects the company’s “Polaris” omnichannel transformation strategy. “The

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Department Stores Returns Jewelry Apparel 211

Retail TouchPoints

NOVEMBER 20, 2023

Matt Kawadler: I’ve been involved in building DTC brands for about 10 years, and what they’re missing is that whole channel of offline revenue, which ends up being 35% of apparel purchases. We’re also expanding into women’s apparel [after adding activewear and men’s bottoms in 2022], so we’re thinking about that for growth.

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Apparel Marketing Returns Advertising 189

Retail TouchPoints

AUGUST 24, 2023

Shein and Forever 21 are joining forces in a deal that will allow Forever 21 to sell its youth-focused apparel to Shein’s 150 million online users.

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Fast Fashion Fashion Apparel Returns 236

Retail TouchPoints

JANUARY 12, 2022

The off-price chain plans to open approximately 50 net new stores this year, and ramp up the pace of expansion to about 80 stores per year thereafter. The retailer unveiled its plans at a recent investor meeting and said it will target “under-penetrated geographies” for the new locations, in particular rural and small-town markets.

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Planning Checkout Finance Returns 182

Retail TouchPoints

MARCH 5, 2024

[Update from 3/6/2024] Over the next decade, Target plans to build more than 300 new stores and upgrade the vast majority of its brick-and-mortar fleet, with projects ranging from full remodels to adding Ulta Beauty locations, upgrading fixtures and supporting same-day services.

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Planning Beauty and Health Payment Services Checkout 130

Retail TouchPoints

DECEMBER 22, 2020

Seeking to minimize customers’ return complexities, Walmart has partnered with FedEx for at-home pickup of unwanted gifts or ill-fitting apparel. Using Walmart.com or the retailer’s app, they will receive a return code/QR code that they can take, along with the packaged item, to a FedEx Office location.

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Returns Drop-Shipping ATS Shipping 229

Retail TouchPoints

JULY 29, 2020

While the name Burton is almost synonymous with the snowboards the company began making in 1977, Burton has diversified over the years into new categories — including surfboards, apparel, goggles/optics and other sports gear — as well as expanding beyond manufacturing into direct-to-consumer (DTC) retail, both physical and digital.

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Planning Wholesale Customer Experience Store Operations 264

Retail TouchPoints

AUGUST 23, 2023

In its stores, only one sample of each clothing item is displayed, and consumers use QR codes in the app to request a specific size be sent to fitting rooms or to the counter for purchase. In fact, most consumers (61%) report that they consider their smartphone “very important” while shopping in stores.

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Drop-Shipping Visual Merchandising Consumer Apparel 199

Retail TouchPoints

JULY 17, 2020

The overall resale market has grown 21X faster than the retail apparel market over the past three years, and it was expected to reach $23 billion by 2023 , but safety concerns are rising to the forefront. Growing E-Commerce Could Accelerate A Shift Toward Smaller Stores. store count increased from 244,000 to 270,000.

Retail Trends 131

Retail Trends Apparel Fulfillment Merchant Services 131

Retail TouchPoints

JULY 6, 2020

locations operating before the pandemic, but it remained primarily a digital reseller of high-end luxury handbags and accessories. The company experienced “exponential growth” even after its stores were required to close, Chala said. Wedding Apparel Presents A Unique E-Commerce Challenge.

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Boutique Customer Experience Location Accessories 281

Retail TouchPoints

SEPTEMBER 21, 2020

location will have one-click access to a digital hub where they can register to vote, check registration status and sign up for election reminders. Nordstrom stores and operations centers will remain open on Nov. Starting Sept. 22, visitors to any U.S.

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Sporting Goods Department Stores Apparel Fulfillment 260

Retail TouchPoints

AUGUST 16, 2021

Whether it takes the form of prepaid return labels, easy return drop-off locations or returns packaging, the consumer expects to be able to send back inventory — for whatever reason or no reason at all. We know too well, ‘If I can’t measure it, I can’t manage it,’ and that measurement should not terminate at fulfillment.

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Returns Drop-Shipping Consumer Apparel 336

Retail TouchPoints

SEPTEMBER 3, 2020

However, apparel and department stores are elevated. Normally, apparel returns are roughly 7.5% Department stores are normally at 11% , but they are currently near 14%. Sakai also suggested that retailers encourage curbside buy online, return in-store (BORIS) during and after the holidays.

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Returns Merchant Services Department Stores Shipping 330

Retail TouchPoints

NOVEMBER 3, 2020

Retailers, particularly those in the apparel, footwear and soft goods verticals, have an opportunity to turn the lemons from COVID-19 into lemonade, according to Keith Jelinek and Richard Maicki, Managing Directors in the Performance Improvement Practice of Berkeley Research Group (BRG). Keith Jelinek.

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Drop-Shipping Merchant Services Fulfillment Shipping 183

365 Retail

APRIL 4, 2024

It acts as the key foundation for advanced store digitalization functionality such as: sophisticated real-time dynamic price and promotion implementation and management; advanced replenishment; shelf imaging and optimization; Click & Collect services; and in-store geo-location for advanced customer experience (CX).

Outdoor 52

Outdoor ATS Visual Merchandising Fashion 52

Retail TouchPoints

MARCH 28, 2023

John Mocadlo From a single-store debut in December 2020, the retailer now operates 17 brick-and-mortar locations along with an ecommerce site and mobile app. The associate will offer one , two or three pairs [of sneakers] and then help you put together an outfit, because we sell apparel as well.

Customer Experience 237

Customer Experience Fulfillment Fashion Wholesale 237

Retail TouchPoints

APRIL 15, 2024

The apparel retailer is expanding its brick-and-mortar footprint with plans to open at least 14 new stores in 2024, bringing its store count to nearly 100. Our production operated off of spreadsheets, and orders came in via Shopify. Untuckit has been on a multifaceted growth path in 2024.

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Wholesale Shipping Boutique Finance 130

Retail TouchPoints

AUGUST 14, 2020

After closing its five stores in response to COVID-19 orders, Rent the Runway is shutting them permanently, said President and COO Anushka Salinas in an interview with CNBC. While the company is leaving its locations in Chicago, Los Angeles, San Francisco and Washington, D.C.,

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Apparel Returns Finance Accessories 193

Retail TouchPoints

MARCH 30, 2023

Say your strategy is to have POS devices at dedicated locations as well as self-checkout, mobile POS and automated checkout,” said Witcher. “So Jenna Flateman Posner, CDO of SNIPES , a growing sneakers and apparel DTC retailer, provided her thoughts on the data and how these trends reflect the go-forward priorities of her business. “As

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Point of Sale Checkout Consumer Promotions 278

Retail Geek

JANUARY 6, 2023

We cover many of the tactical challenges (onboarding SKUs, product content, fulfillment, and curation), as well as the opportunities of this new “CircularCommerce” space. Size and location and specification and you know mix the revenue and all those things but they all share the same Mission and the mission a Goodwill is. [36:57]

Merchant Services 52

Merchant Services Consumer Fashion Marketing 52

Retail TouchPoints

OCTOBER 20, 2021

“Getting the products out of origin destinations has been a real challenge, and it’s been very impactful in the apparel and furniture categories,” said Cochran. Address Supply Chain Challenges with Better Demand Data. Supply chain problems are inextricably linked with demand changes, which themselves have been dramatic.

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Supply Chain Management Promotions Consumer Fulfillment 285