Retail TouchPoints

DECEMBER 11, 2023

Earning Rewards for Activity KIKI designed the voting experience to be simple: Visitors sign up for a membership account, enter their full names, phone numbers and email addresses to verify their accounts, and then get access to daily votes. Every single day, you’re going to contribute to ultimately what we’re going to create.”

Accounting 247

Accounting Consumer Planning Marketing 247

Retail Focus

AUGUST 8, 2023

Order Fulfillment When outsourcing, retailers can benefit from streamlined inventory management, order processing, and shipping. Outsourcing this critical function frees up valuable time and resources, enabling retailers to concentrate on sales and customer service.

Loss Prevention 130

Loss Prevention Inventory Management Inventory Turnover Shrinkage 130

365 Retail

JUNE 8, 2022

The past two years has seen customer experience go from a nice to have to an absolutely essential element of business strategy. Retailers need to be one step ahead of their customers, recommending actions, suggested products and services at the point they are needed.

Customer Experience 59

Customer Experience Payment Services Fulfillment Shipping 59

Retail TouchPoints

OCTOBER 6, 2023

With precise forecasting and sales data, brands and their logistics partners can plan down to the month, week or day to ensure inventory and staffing volumes are met. For example, when a brand informs its 3PL about an upcoming promotion or sale, the 3PL can adjust staffing accordingly, which will avoid fulfillment backup and shipping delays.

Fulfillment 269

Fulfillment Returns Shipping Promotions 269

Retail TouchPoints

SEPTEMBER 23, 2022

In internal fulfillment, the business handles the complete process of storing, packing and shipping. The company must have a warehouse to keep its inventory, and a logistics team to manage the goods for storing, ordering and shipping directly to stores/distributors or customers. Each option has its benefits and disadvantages.

Fulfillment 296

Fulfillment Shipping Inventory Management Management 296

Retail TouchPoints

MARCH 3, 2022

However, to build and maintain customer loyalty through flash sales — and to generate the most revenue possible from them — you need to deliver an excellent customer experience. That includes frictionless payments and checkout and fast shipping options. Account takeover fraud trends pose additional risks.

Merchant Services 223

Merchant Services Drop-Shipping Payment Services Shipping 223

Retail TouchPoints

MARCH 21, 2024

Target ’s announcement earlier this month that it was launching a paid membership plan almost felt like a foregone conclusion. So how does Target plan to beat these odds, especially as a latecomer in its sector? The company’s EVP and Chief Marketing Officer Lisa Roath laid out the game plan in a session at Shoptalk this week.

Consumer 234

Consumer Shipping Planning ATS 234

Retail TouchPoints

JULY 12, 2021

Above all, they must keep the customer experience top of mind, and Amazon sets the benchmark for customer experience and expectations when it comes to online shopping. The most difficult question to answer when planning around a transformative investment in the warehouse, like a WMS, is, “why now?”

Merchant Services 277

Merchant Services Fulfillment Shipping Inventory Management 277

Inside Retail

APRIL 7, 2022

In this digital world, the key to any business’s success is its website, which is the most essential element of any marketing plan. But, according to David Boyer, country manager of ShipStation ANZ, almost any shipping-related task can be automated. ShipStation’s shipping automation rules are one way to optimise workflows.

Shipping 130

Shipping Payment Services Fulfillment Returns 130

Retail TouchPoints

NOVEMBER 20, 2023

That’s why it’s important to understand the most common forms of theft and the measures you can take to prevent loss without deterring valued customers. External Theft According to the NRF, shoplifting and other forms of external theft, including burglary, accounted for 37% of reported shrink in 2022.

Payment Services 311

Payment Services Sporting Goods Inventory Management Loss Prevention 311

Inside Retail

APRIL 3, 2024

We’ve gone from managing all our stock in-house and picking and packing every single customer/wholesale order to now being able to outsource to an external 3PL, whom we trust with our product. Our major wholesale accounts are managed in-house. We feel these stores represent Alias Mae perfectly, so no plans for DTC at this point.

Marketing 178

Marketing Wholesale Boutique Management 178

Retail TouchPoints

AUGUST 2, 2023

Focusing on the Fundamentals With the splashy, often short-sighted, tactics that used to work no longer bringing in results, DTC brands are being forced to go back to retail fundamentals — good products and a good customer experience. “ said David Spector, Co-founder and Chairman of ThirdLove.

Wholesale 227

Wholesale Drop-Shipping Marketing Accounting 227

Retail TouchPoints

SEPTEMBER 11, 2020

We plan our inventory to have six months of stock on hand. Although the inventory didn’t last six months because sales increased beyond the plan, “we were doing really well with our stock until about the end of June.” Since my time there, I have been obsessed with always improving the customer experience,” Bentzen said. “

Customer Experience 161

Customer Experience Shipping Payment Services Apparel 161

Retail TouchPoints

MARCH 17, 2022

These homebound tendencies ignited a fervor for redecorating and DIY home improvement that, by all accounts, is continuing strong into 2022. They may not have a car, so providing great online shopping experiences is key. Be prepared to show off your offerings through elevated customer experiences.

Home Furnishings 276

Home Furnishings Shipping Outdoor Consumer 276

Retail TouchPoints

DECEMBER 18, 2020

Consumers’ increased desire to stay home has contributed to the shift as well, accounting for the rise of online shopping during coronavirus. Technology gives businesses real-time visibility into every link of their value chain, helping them identify inefficiencies and other issues that impact the customer experience.

Supply Chain Management 246

Supply Chain Management Customer Retention Fulfillment Shipping 246

365 Retail

MARCH 5, 2024

Whatever we think of this phenomenon, it’s growing and it’s a reality that needs to be taken into account when planning and executing supply chain processes. Social Commerce and its direct-to-consumer approach also demands even greater agility and flexibility in terms of the customer experience and customer service.

Social Commerce 69

Social Commerce Shipping Accounting Point of Sale 69

Retail TouchPoints

NOVEMBER 25, 2020

The company decided to invest in technology that would help it harness the power of data to improve its customer insights and the shopper experience. “At Retailer Plans to Use Solution Across Multiple Channels. Mejuri uses the real-time tracking to swiftly, and fluidly, pivot strategies. “A

Markdowns 188

Markdowns Fulfillment Shipping Marketing Spend 188

Retail TouchPoints

DECEMBER 23, 2022

The post-COVID-19 retail recovery hasn’t quite gone according to plan. Discounting and perks like free shipping have been successful drivers of Black Friday and Cyber Monday campaigns; however, dropping prices is not a winning strategy that creates a path to profitability.

Drop-Shipping 211

Drop-Shipping Shipping Accounting Management 211

Retail TouchPoints

DECEMBER 4, 2023

Traditionally, retailers use enterprise applications like enterprise resource planning (ERP) or warehouse management systems (WMS) to gain a virtual bird’s-eye view over how and when items move through the warehouse. It typically includes order placement, inventory picking, sorting, packing and shipping.

Operating Expenses 230

Operating Expenses Shipping Accounting Shopping 230

Retail TouchPoints

SEPTEMBER 28, 2020

Retailers will need to account for the heightened demand for home deliveries from COVID-19, which has incentivized many retailers to form new relationships with Instacart, Shipt, DoorDash and other services that enable home delivery at scale. More and more, retailers’ last-mile efforts are tied in with shipping and delivery companies.

Fulfillment 302

Fulfillment Department Stores Shipping Planning 302

Retail TouchPoints

AUGUST 23, 2021

The turmoil also proved that mobile technology enables needed flexibility in times of disruption and drives superior customer experiences that make retailers more competitive. A lasting effect of the pandemic is that it’s increased customer demand for more options and raised expectations for more personalized experiences.

Payment Services 263

Payment Services Location Customer Experience Management 263

Retail TouchPoints

APRIL 1, 2024

Joe Megibow: The theme that’s driven me across all these companies is they’ve all genuinely been laser-focused on the customer experience. That’s my passion — how do we do the right thing for the customer in new and innovative ways? We were one of the first six or seven companies to do buy online, ship from store.

Wholesale 211

Wholesale Consumer Shipping Customer Experience 211

Inside Retail

OCTOBER 18, 2021

“The series is targeted to business owners, managers and marketing professionals in the e-commerce space who already have an online store or are planning to grow, says 18th Digitech’s Director Tanuj Rastogi, one of the co-hosts of the series. Each episode in the series touches on a distinct topic in the field.

Shipping 147

Shipping Checkout Merchant Services Customer Experience 147

Retail TouchPoints

JULY 13, 2023

Companies can create multi-user accounts to share payment information, order history and purchasing capabilities, and nonprofits can enroll to automatically have eligible taxes removed during checkout. Those things are unique, and that enables [optionality]: shipping, pickup, delivery from the store.

Payment Services 239

Payment Services Shipping Accounting Checkout 239

Retail TouchPoints

JULY 8, 2021

An unintended, and likely under-planned-for, consequence for both retailers and their customers, however, is the erosion of the customer experience. Riess has more than 20 years of experience in digital and data-driven marketing transformation.

ATS 264

ATS Grocer Fulfillment Shipping 264

Retail TouchPoints

APRIL 2, 2021

For lifestyle retailer Urban Outfitters, mobile personalization is the sweet spot — the brand wins customer loyalty through its app by generously rewarding ‘total behavior,’ such as incentivizing users for connecting a social media account to the app or attending an in-store event. This is a top-down exercise requiring senior buy-in.

Customer Experience 149

Customer Experience Specialty Retailers Marketing Spend Management 149

Retail TouchPoints

JANUARY 25, 2022

It’s energizing to think about customer experience transformation and what that could possibly mean for a business. In the retail industry, many organizations are at a pivotal moment of forging a path forward to define the future-state customer experience where the physical and digital converge. We all like to think big.

Management 249

Management Marketing Customer Experience Inventory Management 249

Retail Geek

DECEMBER 7, 2020

They are able to see the carrier shipping performance for all those clients and provide aggregate data that gives us insight into holiday shipping performance, also known as #shipageddon. ShipBob is a third party logistics provider that offers e-commerce fulfillment for thousands of brands.

Shipping 69

Shipping Drop-Shipping Fulfillment Merchant Services 69

Retail TouchPoints

SEPTEMBER 2, 2020

Below, Zachariassen reflects on the evolution of the online wine market, how consumer needs and behaviors are changing, and how Vivino plans to maintain competitive momentum. Retail TouchPoints (RTP): What areas of the customer experience do you believe makes Vivino stand out? region, grape and even by food pairing.

Merchant Services 232

Merchant Services Shopping Customer Experience Shipping 232

Wiser

MAY 30, 2023

Furthermore, by implementing more efficient logistics processes, such as consolidating shipments or utilizing transportation options with lower emissions, businesses can save on shipping costs and improve their bottom line. In fact, according to Statista , packaging accounts for 46 percent of global plastic waste generation.

Shipping 147

Shipping Consumer Apparel Planning 147

Retail TouchPoints

DECEMBER 8, 2022

Before I knew it, I had three different accounts, three different shipping minimums and three boxes. Thoughtful Curation Creates Better Customer Experiences. The company opened its ecommerce site and first store location on the same day, and that hybrid customer experience acts as the brand’s North Star.

Fulfillment 253

Fulfillment Customer Experience Marketing Consumer 253

Retail TouchPoints

DECEMBER 3, 2020

Up to 40% of online sales on Black Friday were through smartphones and these devices also accounted for the majority — 60% — of all site visits. Mobile continued strong on Cyber Monday, accounting for 37% of that day’s sales. Small businesses will get a larger piece of the pie: Small Business Saturday is no longer a standalone holiday.

Drop-Shipping 176

Drop-Shipping Consumer Merchant Services Shipping 176

Retail TouchPoints

JULY 11, 2023

Often referred to as third-party sellers, these independent businesses now account for more than 60% of annual sales on Amazon, according to the company, and they sell an average of 7,800 products every minute through the platform. But what we know is that it’s going to be a better customer experience for Prime members.

Payment Services 150

Payment Services Shipping Checkout Fulfillment 150

Retail TouchPoints

DECEMBER 22, 2021

By all accounts, the pandemic was a boon to ecommerce. Ecommerce brands are desperately looking for people with expertise in merchandising, customer experience, site design, conversion optimization and countless other roles, but the available talent pool simply doesn’t exist.

Customer Experience 281

Customer Experience Finance Shopping Shipping 281

Inside Retail

MAY 8, 2022

Although I had a law and accounting degree under my belt, the practical experience is something you don’t get whilst studying; therefore, careful planning, costing, and budgeting is something that needs focus, especially whilst getting caught up in trying to build a successful brand.

Boutique 130

Boutique Fashion Shipping Customer Experience 130

Retail TouchPoints

NOVEMBER 26, 2020

In the ecommerce space, a positive experience is often linked to how easy it is to use your store. If you’re never going to call your customers before you email them, why are you asking for their phone number? Use your ecommerce and customer management platforms to learn names associated with accounts and ask.

Payment Services 190

Payment Services Checkout Shipping Fulfillment 190

Inside Retail

NOVEMBER 29, 2021

Retailers are learning from category disruptors like Who Gives a Crap, Nude Wines, and Hello Fresh that customers are eager to change their behaviour from habitual or opportunistic purchasing to planned subscriptions across many categories. / Scenario planning and the customer experience.

Supply Chain Management 130

Supply Chain Management Customer Experience Planning Consumer 130