Retail TouchPoints

NOVEMBER 5, 2024

Picture this: You’re about to buy something online, but the site doesn’t remember who you are, so you go buy your item elsewhere, or just not at all. If your customers have to deal with an annoying login process at the end of their shopping journey, they’ll just abandon their cart. times per day on average.

Payment Services 298

Payment Services Customer Retention Accounting Checkout 298

Retail TouchPoints

SEPTEMBER 26, 2024

New account fraud is surging, and despite the conventional wisdom that this type of fraud is mostly a problem for banks, retailers are in the crosshairs too. In fact, account creation fraud rates are growing fastest in the retail sector, with 44.7% Data breaches have been a problem for many years, but 2023 was the worst yet for U.S.

Accounting 261

Accounting Payment Services Consumer Customer Experience 261

Retail TouchPoints

DECEMBER 6, 2024

To capitalize on the nearly $1 billion USD spend predicted by the National Retail Federation , with nearly one-fifth of annual retail sales occurring between November and December, brands need to break through the clutter with the right message, for the right customer, at the right time. of all U.S. retail media ad spend in 2024, with U.S.

Advertising 289

Advertising Sporting Goods Marketing Accounting 289

Retail TouchPoints

MAY 30, 2025

By highlighting this expertise, you can make your marketing messages more credible and establish your company as a trusted authority. It can create a more authentic brand voice, strengthen team morale, build customer connections, and set you apart in a crowded market. Matt Watts is Group Head of Planning at krow Group.

Marketing 147

Marketing Advertising Consumer Promotions 147

Retail TouchPoints

NOVEMBER 25, 2024

Following an independent investigation and forensic analysis, Macy’s said it identified “a single employee with responsibility for small package delivery expense accounting” who had intentionally made erroneous accounting entries to hide approximately $132 to $154 million in delivery expenses from Q4 2021 to this current quarter.

Accounting 279

Accounting Promotions Location Management 279

Inside Retail

APRIL 14, 2025

According to a report by iResearch, the market size of micro-dramas in China last year reached US$6.85 Theyre easy, snackable content, Olivia Plotnick, founder at Wai Social, told Inside Retail. The product might only be mentioned subtly or not at all. billion and is expected to grow beyond $14.12 The formula? With more than 9.6

Retail Marketing 189

Retail Marketing Marketing Department Stores Advertising 189

Inside Retail

MAY 22, 2025

per cent, while online sales rose by 9 per cent to account for 21.4 Myers move sales mix shift to concessions, along with increased costs around ramping-up complexities and remediation at its new national distribution centre (NDC) in Victoria, also impacted its financial performance for the second half of this year.

Marketing 147

Marketing Apparel Promotions Fulfillment 147

Retail TouchPoints

JUNE 24, 2024

Under Armour revealed in November 2019 that it had been the subject of a federal investigation into its accounting practices since 2017, with the Wall Street Journal reporting at the time that both the Justice Department and the Securities and Exchange Commission were looking at the retailer’s financial reporting. “We

Accounting 264

Accounting Payment Services Returns Planning 264

Retail TouchPoints

DECEMBER 16, 2024

At the same time, underfunded sustainability teams spend much of their time educating other departments rather than executing initiatives. To meet Net Zero goals and comply with evolving regulations, companies must integrate sustainability across the value chain from raw materials to design, sales and marketing and supply chain management.

Supply Chain Management 277

Supply Chain Management Finance Accounting Management 277

Retail TouchPoints

OCTOBER 22, 2024

With the monthly fee, Costco members can create accounts for their entire household and get unlimited access to the Peloton content library. and abroad,” said Dion Camp Sanders, Chief Emerging Business Officer at Peloton in a statement. “The The Costco brand is incredibly powerful and respected in the U.S.

Accounting 264

Accounting Marketing ATS 264

Retail TouchPoints

OCTOBER 17, 2024

Foot Locker is driving home is connection to sport culture with a series of new initiatives, including the debut of a platform to scale its creator marketing efforts and a multi-year partnership with the Chicago Bulls that will include events, in-store activations and behind-the-scenes content. ”

Marketing 288

Marketing Accounting Location Fashion 288

Retail TouchPoints

JANUARY 21, 2025

Our members have spoken loud and clear Costco must deliver a fair contract or theyll be held accountable, said Sean M. The Teamsters held strategic strikes at seven Amazon facilities during the recent holiday season , and workers at a Philadelphia Whole Foods Market voted to unionize in November 2024.

Accounting 278

Accounting Location Marketing ATS 278

Inside Retail

FEBRUARY 2, 2025

We Wear Australian, an initiative created by Showroom X, is activating at New York Fashion Week with an immersive retail activation on 7 February. I think our aesthetic, our way of living, our innate ability to be sort of relaxed but beautiful at the same time has [helped us] find our feet in this international market, she added.

Fashion 147

Fashion ATS Wholesale Consumer 147

Retail TouchPoints

JUNE 10, 2024

The era of third-party cookies is at an end. Full-fledged fingerprinting around the internet is depreciating, and marketers and customers alike will soon notice, particularly in the retail and ecommerce space. First, look at your website analytics platform and run a report measuring the amount of traffic by browser.

Marketing 299

Marketing Accounting Customer Experience Point of Sale 299

Inside Retail

NOVEMBER 27, 2024

Heavy online marketing spending by Temu and Shein is making it more costly for other retailers and brands to reach shoppers on Black Friday, marketing and industry experts say, with both platforms bidding heavily on search keywords used by competitors. Shein did not immediately reply to a request for comment.

Marketing 130

Marketing Fast Fashion Advertising Marketing Spend 130

Retail TouchPoints

DECEMBER 6, 2024

That is why Carters, the baby and childrens retailer behind Carters, OshKosh BGosh, Little Planet and Skip Hop , recently implemented a fresh direction and approach that spans marketing, product development and even store design. Reimagined marketing creative and campaigns that authentically demonstrate the new realities of modern parenthood.

Visual Merchandising 289

Visual Merchandising Apparel Marketing Fashion 289

Inside Retail

APRIL 11, 2025

While there is no one-size-fits-all solution to the tariff problem, and the situation remains fluid, several Australian retailers told Inside Retail they are recalibrating their strategies and looking to streamline their operations rather than retreat from the lucrative US market.

Marketing 165

Marketing Department Stores Accessories Shipping 165

Retail TouchPoints

JANUARY 24, 2025

The Modernization of Cosmetics Regulation Act (MoCRA) introduces significant regulatory changes for the cosmetics industry, aimed at enhancing consumer safety and product transparency. As of December 29, 2023, all cosmetics marketed in the U.S. David Lennarzis President at RegistrarCorp., Some exemptions do apply.

Consumer 297

Consumer Accounting Management Returns 297

Retail TouchPoints

FEBRUARY 26, 2025

Because a problem in one area of your business can cause security or fraud issues in another, it can be helpful to take an end-to-end look at your security and fraud prevention practices to identify gaps and make improvements. Audit the data you share with suppliers to ensure youre not putting sensitive customer data at risk.

Payment Services 236

Payment Services Returns Accounting Shipping 236

Retail TouchPoints

JANUARY 2, 2025

At the same time , in-person shopping and spending also saw gains , with Mastercard remarking on what it called consumers balanced basket: restaurant spending grew 6.3% Solid spending during this holiday season underscores the strength we observed from the consumer all year, supported by the healthy labor market and household wealth gains.”

Consumer 283

Consumer Returns Jewelry Promotions 283

Retail TouchPoints

MAY 21, 2025

Beginning earlier this month, WHSmith North America , which launched the WHSmith North America Media Network (WHS Media) in January 2025 in partnership with SMG , kicked off an experiential retail media activation for Nestl s Essentia Alkaline Water at 10 U.S. Thats the driving force behind WHS Media.

ATS 147

ATS Accounting Consumer Management 147

Retail TouchPoints

MARCH 18, 2025

According to industry analysis, the smart home device market is already significant, and it is poised to grow even larger in the years ahead. Fortune Business Insights estimated the global market value at $121.59 Craig Thole is SVP of Emerging Solutions, Global Connected Living, at Assurant, Inc. billion by 2032.

Consumer 147

Consumer Marketing Telecommunications Technical Support 147

Retail TouchPoints

NOVEMBER 20, 2024

It’s hard to find a topic that all marketers agree on, but if there is one, it’s likely that programmatic ad buying continues to be a dominant channel for advertisers looking to scale. Even small networks can run campaigns at scale without investing in a large internal ad ops team by tapping into ad exchanges and supply-side platforms.

Advertising 278

Advertising Marketing Accounting Consumer 278

Retail TouchPoints

NOVEMBER 14, 2024

In 2024 alone, several high-profile companies, including Dell, AT&T, Ticketmaster and Disney have suffered the consequences of a major breach. From ecommerce, logistics and digital marketing, these sectors are heavily reliant on data for their day-to-day operations. million and $3.48 million, respectively.

Payment Services 277

Payment Services Consumer Management Point of Sale 277

Retail TouchPoints

FEBRUARY 24, 2025

Its an ever-present internal conflict for many ecommerce and marketing teams that are striving to maximize both time-on-site and conversion rate metrics and its one that standing desk and office furniture manufacturer Uplift Desk has evidently addressed since implementing BigCommerce s Catalyst storefront technology.

Consumer 273

Consumer Checkout Advertising Marketing 273

Inside Retail

NOVEMBER 18, 2024

It’s not easy to be a mid-market retailer in Australia right now. There is increased competition from e-commerce players, the local market and major international brands. That is the thinking behind the dawn of a new era at Dusk. Our numbers continue to get better and better when technically the market remains challenging.

Marketing 246

Marketing Customer Experience Shopping Wholesale 246

Inside Retail

MARCH 17, 2025

During the opening weeks of Eggslut, there were queues of people who wanted to try it because it was the hot new restaurant that drew strong social media buzz, Dr Guy Llewellyn, assistant professor at EHL Singapore Campus, told Inside Retail. However, sustaining that momentum is a different challenge altogether. What went wrong?

Marketing 130

Marketing Customer Retention Location Returns 130

Retail Focus

OCTOBER 23, 2024

British heritage brand Denby Pottery has launched direct-to-consumer (DTC) ecommerce capabilities into 29 European markets, in partnership with ESW , ending years of post-Brexit trading challenges. Additionally, ESW resolved Denby’s customs compliance issues, allowing it to reactivate its key Spanish market.

Marketing 130

Marketing Checkout Customer Experience Accounting 130

Inside Retail

MARCH 3, 2025

In February, the business announced it had experienced 225 per cent year-on-year sales growth, primarily driven by its strategy in the US market. The US fashion market has a history of making or breaking Australian fashion labels and Leo Lins move into the US saw the brand double its revenue in just two years.

Fashion 208

Fashion Boutique Accounting Wholesale 208

Inside Retail

JANUARY 15, 2025

Ulta Beauty is known for its best-in-class loyalty program, which accounts for over 90 per cent of its sales. Kwon-Best added, We [Adobe] did have to put a fine-point definition on it because, as we all know, personalisation is not at all new in retail. However, the beauty retailer is not stopping there.

ATS 130

ATS Accounting Consumer Marketing 130

Retail TouchPoints

FEBRUARY 5, 2025

Even at the store level, design teams can tap into traffic flow patterns, sales metrics and even engagement KPIs to understand how shoppers venture through stores, where they stop and, in some cases, how much time they spend in specific areas of a store. But then there’s an art to it, right?

Merchant Services 269

Merchant Services Visual Merchandising Accounting Consumer 269

Retail TouchPoints

MAY 9, 2025

Much of this language boils down to marketing speech, and often, true industry disruption fails to materialize. A movement is growing among food retailers that is not only disrupting how they go to market but is rewriting shopper expectations altogether. As such, traditional grocers are losing market share.

Grocer 173

Grocer Supermarket Promotions Customer Experience 173

Inside Retail

NOVEMBER 25, 2024

Let’s look closer at how these companies, currently trading at 30 per cent plus growth rates, are reshaping the retail landscape: 1. Amazon’s $6 billion in annual sales in Australia accounts for nearly 10 per cent of all online retail spending in non-food categories, placing it among the top five non-food retailers in the country.

Fast Fashion 246

Fast Fashion Fashion Consumer Marketing 246

Retail Focus

APRIL 11, 2025

The Chiswick property market has witnessed a remarkable shift over the past year, with property prices in the sought-after W4 postcode dropping by around 20%. Instead, it is a consequence of changing buyer preferences, with an increased number of flat sales dominating the market while larger family homes remain off the market.

Marketing 130

Marketing Location Accounting Management 130

Inside Retail

MARCH 2, 2025

An accounting and marketing graduate, Chiczewski also has a Masters of Business degree. He takes over from Martinez who started his career at McDonalds as a 15-year-old crew person at McDonalds Yallambie, Victoria. I am looking forward to continuing to build on the incredible legacy of our people and franchisees.

Finance 226

Finance Accounting Customer Experience Planning 226

Inside Retail

JANUARY 22, 2025

Inside Retail spoke to industry experts Brian Walker, founder and executive chair of Retail Doctor Group, Mal Chia, managing director and co-founder of Ecom Nation, and Dr Jessica Pallant, marketing lecturer at RMIT University, for their take on the situation. Catch started by offering once-a-day deals in limited quantities.

Marketing 246

Marketing Management Accounting Customer Experience 246