Remove 2023 10
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How Michaels Reconfigured its Fulfillment Models to Dramatically Enhance Ship-From-Store Performance

Retail TouchPoints

Michaels had a major ecommerce ship-from-store challenge. It’s not that this fulfillment method wasn’t popular — the arts and crafts retailer shipped nearly 3 million orders from its 1,300+ stores across the U.S. and Canada in 2023. allowing Michaels to establish replenishment levels that better aligned with customer demand. “We

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IHL Study: Inventory Distortion Will Cost Retailers $1.77 Trillion in 2023

Retail TouchPoints

A recent study by IHL Group projects that the global cost of inventory distortion in 2023 will be $1.77 But as ghastly as this figure is, it is down by $172 billion from 2022. The report cited vendor issues as the primary driver of both out-of-stocks and overstocks in 2023, contributing $417.7 billion ),” said the report.

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Want to Cut the Cost of Fast Fulfillment? It All Starts with Inventory Placement

Retail TouchPoints

The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees. This is both more complex and more top-of-mind due to ESG [environmental, social and governance]; no one likes to ship air.”

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Amazon Adding Supply Chain Management Service for Sellers

Independent Retailer

This new supply chain application will help businesses better manage their inventory and coordinate their networks of manufacturers, suppliers, distribution facilities, and transportation providers. 2022 saw its fair share of supply chain disruptions like continued COVID lockdowns, shortages, labor strikes, and the Russia/Ukraine war.

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UK retailers look to post-purchase tracking solutions to increase repeat purchases and customer loyalty, Scurri data shows

Retail Focus

New data from Scurri , the next-generation delivery management platform, reveals nearly 9 in 10 (88%) UK retailers believe a branded post-purchase tracking capabilities built into the delivery experience improves customer shopping journeys, leading to an increase in repeat purchasing (44%) and loyalty and retention (44%).

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6 Logistics Metrics that Determine a Brand’s Holiday Success or Struggle 

Retail TouchPoints

Accurate demand forecasting is the bedrock of efficient inventory management — a vital logistics function that should be operating at peak performance levels during the holiday shopping season when consumers expect the inventory they want to be available. 1: Demand forecasting. 3: Order accuracy. Peak season is not forgiving of errors.

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A New Era of Commerce: How Retailers of all Sizes can Win in 2023 and Beyond

Retail TouchPoints

To help brands more effectively and efficiently connect with their target audiences, we took a closer look at the trends most impacting retail in 2023 and arrived at three critical ways for brands to win this year: content, community and confidence. Oct 6-10, 2022. I’m grateful to be along for the ride.