Retail TouchPoints

MARCH 14, 2023

Returns are, like it or not, as much a part of retail operations as the sales themselves. The exact return rate varies among different verticals and individual retailers, but online sales consistently generate higher levels of returns compared to brick-and-mortar. That means you’re out of business.

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Retail Focus

FEBRUARY 24, 2022

Nearly half of retailers think they will see the end of widespread supply chain delays and disruption this year, with movement of goods returning to levels of normality seen before COVID and Brexit. It’s fuelled strategic investment in bespoke supply chain software that is better equipping retailers to deal with uncertainty.

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Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. Mastercard Spending Data Reveals 4 Key Takeaways for Holiday 2022.

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Retail TouchPoints

JANUARY 7, 2022

It’s been another year of record-breaking ecommerce sales combined with unprecedented snarls across shipping and inventory ecosystems, so it should come as no surprise that return rates for 2021 are expected to have gone through the roof. Getting at the Root of Apparel and Footwear Returns.

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Inside Retail

JUNE 16, 2021

Homewares retailer Sheridan Australia is taking part in a novel trial in which its shredded cotton products are returned to the soil to test whether it can improve cotton soil health and act as a scalable solution to textile waste. And fibres don’t have to be shipped offshore. But this couldn’t be any simpler.

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Inside Retail

MAY 16, 2023

Target US is making shopping easier for customers with the option to make product returns right from their cars at no extra cost. The new returns service is already available at over 500 stores across the US and is expected to reach all 2000 Target locations in the next few months. she questioned.

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Retail TouchPoints

APRIL 26, 2024

A little less than one year after Toys ‘R’ Us made its return to the world of UK brick-and-mortar via nine shop-in-shops in WHSmith stores, TRU parent company WHP Global has announced plans to expand the partnership and add 30 new locations by this summer. Retail Group , as well to cruise ship and airport locations.

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Retail TouchPoints

OCTOBER 6, 2023

To succeed in the holiday peak season and ensure seamless fulfillment, deliveries, and returns, it’s essential for these partners to monitor key metrics, analyze operational data and maintain communication. 4: Return rates. Returns are an inevitable part of retail. Consider the following six metrics as North Star indicators.

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Retail TouchPoints

APRIL 27, 2023

However, one sustainable investment management firm’s data indicates that ecommerce can generate 17% less greenhouse gas emissions than brick and mortar retail shopping, and other studies report similar ecommerce advantages. The 2022 survey also found that a company’s environmental practices were a deciding factor for 78% of consumers.

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Retail TouchPoints

AUGUST 28, 2023

The Challenge of Managing Returns “Returns were a huge issue in 2022, and consumers are looking at return policies as a key component of their purchasing decision-making,” said Schwartz. Retailers with return windows of 30 days or less will see 7% fewer sales in October and November,” said Schwartz.

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Retail TouchPoints

SEPTEMBER 25, 2023

While we’ve returned to some sense of normalcy, the VUCA [volatile, uncertain, complex and ambiguous] proposition has become a reality,” said Dr. Thomas Goldsby, Professor and Chair in Logistics in the Supply Chain Management Department of the University of Tennessee. RTP: What impact do returns have on supply chain costs?

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Retail TouchPoints

SEPTEMBER 14, 2023

The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees. This is both more complex and more top-of-mind due to ESG [environmental, social and governance]; no one likes to ship air.”

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Retail TouchPoints

JANUARY 27, 2022

The solution is expected to launch in the second half of 2022. The updated Dynamics 365 Intelligent Order Management tool is designed to help brands access new information and capabilities to better fulfill, ship and service customer orders.

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Inside Retail

NOVEMBER 2, 2021

The report, which has sought input from a wide range of Australian retailers, has identified four aspects of consumer behaviour that are anticipated to provide the best opportunities for retailers in 2022. The four elements highlighted in the report include peak season, hybrid shopping, returns, and sustainability.

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Inside Retail

OCTOBER 11, 2021

The report, which has sought input from a wide range of Australian retailers, has identified four aspects of consumer behaviour that are anticipated to provide the best opportunities for retailers in 2022. The four elements highlighted in the report include peak season, hybrid shopping, returns, and sustainability.

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365 Retail

FEBRUARY 24, 2022

Nearly half of retailers think they will see the end of widespread supply chain delays and disruption this year, with movement of goods returning to levels of normality seen before COVID and Brexit. It’s fuelled strategic investment in bespoke supply chain software that is better equipping retailers to deal with uncertainty.

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Retail TouchPoints

MAY 3, 2022

Sometimes brands can get this information from their Vendor Manager (VM), but attempting to run a competitor analysis before going into the negotiation can give brands a better picture of the position they are negotiating from. Brands need to consider not just their numbers but also how they stack up next to their competition in the category.

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Retail TouchPoints

SEPTEMBER 26, 2023

It’s important to make it easier for customers to understand what they’re getting to lower the chances of returns and negative reviews. According to our data, we see that the “second Prime Day” (in 2022 known as the Prime Early Access Sale, in 2023 known as Prime Big Deal Days) was slightly less competitive than BFCM, with 7% less ad spend.

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Retail TouchPoints

APRIL 18, 2023

For example, YouTube creators carry significant weight — 93% of viewers say they don’t return a purchase that was informed by YouTube [5]. For those who are skeptical about the return of in-store shopping — skepticism be gone. Oct 6-10, 2022. Matt Madrigal is the VP and General Manager of Merchant Shopping at Google.

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Retail TouchPoints

JUNE 23, 2022

The 2022 back-to-school (BTS) season could be the most “normal” since the start of the pandemic, with even more demand than the record-setting BTS 2021 season for clothing, classroom supplies and new technology. One step many retailers can take right away is to eliminate the need for customers to key in the same information more than once.

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Independent Retailer

AUGUST 19, 2022

More than two years after the global pandemic sparked supply chain chaos, shoppers are anticipating shipping delays and inventory challenges to hinder their annual retail indulgence. A Helium 10 report also found that the shopping excitement will be high for Halloween 2022, as well as Black Friday and Cyber Monday.

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Shipping Merchant Services Consumer Returns 85

Independent Retailer

NOVEMBER 2, 2021

Independent Retailer has rounded up some of the most important emerging trends in retail to watch out for in 2022 from top retail experts in the industry. Supply chain issues will continue into 2022, but low inventory does not necessarily mean lost opportunities for retailers,” Sarah Cascone, VP of Marketing at Bluecore , said. “In

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Retail TouchPoints

SEPTEMBER 2, 2022

Newly developed freight booking tools have made it easier and more efficient to book containers on large cargo ships, thereby reducing the need for air freight, which is generally seen as producing a larger carbon footprint. Shipping companies can obtain information through GPS tags to help locate containers and ships in real time.

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Retail TouchPoints

AUGUST 4, 2021

Amazon has introduced two new Fulfillment by Amazon (FBA) programs to help merchants selling on Amazon resell customer-returned or overstocked items. FBA Liquidations will provider sellers the option to use Amazon’s existing wholesale liquidation partners and technology to recoup potential losses on returned and overstock inventory.

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A1 Retail

MAY 30, 2023

The UK legislation, which became enforceable on April 1st 2022[1], taxes businesses for any packaging containing less than 30% recycled plastic which they manufacture or import. There are carbon neutral shipping options, even if you air freight parcels internationally, thanks to offsetting schemes.

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Shipping Fulfillment Consumer Returns 52

Inside Retail

JULY 6, 2023

He added that the brand is forecasting a 50 per cent increase over the November and December period compared to 2022, with its retail network of eight stores – up from two last year – contributing to this growth. Daniel explained that it will employ more than 150 additional team members ahead of this year’s peak period.

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Independent Retailer

JANUARY 20, 2022

Now, the chaos is gradually giving way to a new order, and as they look to 2022, many businesses are finally hoping for a more orderly and “normal” year. Customers Care About Return Policies. During the pandemic-driven surge in online shopping, product returns became a major pain point for consumers.

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VMS

NOVEMBER 30, 2022

W ITH THE WORLD adjusting to Covid a few years later as less of a threat and more a part of everyday life, retailers sought to return to business as usual. n 2022, inflation drove prices and interest rates higher. Starbucks workers organized at many locations in 2022. In 2022, everything reversed. Happy New Year.

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Cisco Retail

JUNE 14, 2022

2022 Cisco CX Customer Hero Award. John Harshaw and his team at Carnival partnered with Cisco CX to launch their technological transformation and to become the first cruise line to get all ships back in service after they were halted due to the pandemic. Looking to learn more about the stories behind our 2022 CX Customer Heroes?

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Retail TouchPoints

MARCH 2, 2023

Zhang, an Ebay “boomerang,” rejoined the company in September 2022 after 12 years at a series of early-stage startups, including Gilt Groupe and the marketplace 1stDibs. billion of GMV in Q4 2022 , well below the $24.64 But there are also many sellers who are just a one-woman or one-man show, managing their business.

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Retail TouchPoints

JANUARY 8, 2024

of retailers believe external theft unrelated to ORC was more of a priority in 2023 than 2022. Some thieves and ORC rings used smash-and-grab methods while other bad actors relied on ecommerce claims fraud and returns abuse. On a more drastic scale, imagine that an ORC ring is encouraging participants to return stolen merchandise.

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Retail TouchPoints

APRIL 1, 2022

Fulfilment, shipping, delivery and returns updates can all be enriched with personalized promotions, loyalty program information and other immersive, branded content. The right technology, such as an Operations Experience Management platform, can help brands to better understand the data they’re given.

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365 Retail

AUGUST 16, 2022

Brand loyalty has slipped from the first to fourth most important factor when purchasing for Christmas year-on-year (YOY) as UK and European consumers prioritise lower prices as the cost-of-living crisis impacts the outlook for Peak Trading season 2022, the latest report from Astound Commerce reveals. In-stock products/fastest shipping.

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Retail TouchPoints

DECEMBER 23, 2022

Forrester predicts retailers, which are already facing operational and supply chain challenges, will react to the uncertainty in 2023 by shifting to managing rising costs by rolling back offers such as free returns or delivery, and investing in optimization technologies such as order management systems.

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Retail TouchPoints

JANUARY 10, 2023

Launched in April 2022 , Buy with Prime is Amazon’s answer to the growing success (and power) of the third-party merchants that sell on its site. There was some head scratching by people when we announced this,” said Doug Herrington, CEO of Worldwide Amazon Stores at a conference for Amazon sellers in September 2022.

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Small Biz Trends

JULY 27, 2022

Best Standing Desk Options of 2022. A full-size cable management tray is also included, which has space for one 12-outlet power strip and a few power adapters. It also has a cable management tray and 1 USB charging port. YOU MIGHT ALSO LIKE: Best Commercial Soap Dispensers in 2022. Best Office Floor Mats for 2022.

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Retail TouchPoints

MARCH 31, 2023

Wish has been in the midst of a massive turnaround effort for more than a year now, and in summer 2022, the app reintroduced itself to consumers with a rebrand and major marketing blitz. From March 30 (3/30) to April 5, 2023, shoppers will have access to deals on thousands of products and free shipping on all orders over $10.

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