Retail TouchPoints

JANUARY 9, 2025

The store serves not only as a place for product sales and services but as a base camp that should equip and inspire consumers for exploration, said Martina Cerletti, Retail Marketing Director for The North Face EMEA in an interview with Retail TouchPoints.

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Retail TouchPoints

JULY 26, 2022

With rising gas prices, food shortages, skyrocketing interest rates and ever-present inflation, consumers are worried and that means retailers are worried, too. We’re already seeing online shopping demand level off , with consumers finding a new balance between digital and physical channels. Loyalty Shifts to Value.

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Drop-Shipping Fulfillment Consumer Shipping 306

Retail TouchPoints

OCTOBER 14, 2021

Under Armour has named Massimo Baratto to the newly created role of EVP, Chief Consumer Officer, to oversee all aspects of Under Armour’s consumer strategy across global marketing, ecommerce and retail.

Consumer 271

Consumer Promotions Customer Experience Management 271

Retail TouchPoints

APRIL 5, 2022

Spring 2022 holidays will see a return closer to pre-pandemic normalcy than 2021, according to the Spring Holidays 2022 report from Information Resources, Inc. More than 25% of consumers report that they’ll exceed last year’s Easter or Passover grocery spending.

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Retail TouchPoints

OCTOBER 6, 2022

Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that). Mastercard Spending Data Reveals 4 Key Takeaways for Holiday 2022. Following are recaps of some of the most pertinent presentations.

Merchant Services 287

Merchant Services Payment Services Promotions Location 287

Retail Focus

MARCH 25, 2025

Inflation has an impact on nearly every aspect of the economy, including raw material costs, wages, transportation, and, ultimately, the prices consumers pay for goods and services. Rising costs and shifts in consumer behaviors have a significant impact on the retail industry.

Consumer 130

Consumer Drop-Shipping Shipping Store Layout 130

Inside Retail

DECEMBER 12, 2021

So, what can we expect to see in 2022 for social platforms? The number of Australian consumers who made purchases through social media in 2020 was 5.3 Gone are the days when social media was just about promoting products or services, it’s also about building a community. Bite-sized content. It is expected to increase up to 6.4

Marketing 298

Marketing Accounting Promotions Shopping 298

Inside Retail

NOVEMBER 27, 2024

The Black Friday Cyber Monday sales period has expanded to become ‘Black November’ this year, with many retailers and brands starting their promotions earlier than ever. However, many consumers only appear willing to buy if there’s a significant markdown involved, so where does that leave retailers?

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Retail TouchPoints

AUGUST 26, 2022

Dollar General has promoted John Garratt to President and CFO, effective September 1, 2022. Garratt’s promotion follows a strong Q2 2022 performance for the retailer, with same-store sales up 4.6% Garratt joined Dollar General in 2014 as SVP of Finance and Strategy and has served as EVP and CFO since December 2015.

Promotions 264

Promotions Finance Accounting Management 264

Retail TouchPoints

JULY 21, 2021

Thirteen Lune is an ecommerce destination that curates beauty brands created by Black and Brown founders and inspire organic consumer discovery. Launching in select retail locations and on jcp.com October 2021 , JCPenney Beauty will go to market with Thirteen Lune as its flagship partner.

Promotions 290

Promotions Location Shopping Consumer 290

Inside Retail

MARCH 2, 2025

Last week, consumer-activist group The Peoples Union USA called for a 24-hour buying blackout of all non-essential goods on February 28, particularly from big-box retailers like Walmart , Target and Amazon. This is not the first time consumers have used boycotts as a means of protest in the US.

Consumer 130

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Retail TouchPoints

DECEMBER 11, 2024

See the closure of Amazon Style ; the 2022 closure of all Amazon 4-star , Books and Pop Up stores; and the Amazon Go pullback and pause.) It doesnt matter how fresh and fun your store looks, if it doesnt have the products and experience consumers want, they wont be back. in addition to $15 in non-Prime promotions on a $350 cart).

Checkout 284

Checkout Grocer Kiosk Promotions 284

Retail TouchPoints

FEBRUARY 25, 2025

The reason gen AI rapidly gained mainstream adoption after OpenAIs launch of ChatGPT in 2022 was due to its ability to create novel content (text, images, music) from user prompts. Many gen AI applications can advance a retailers consumer-facing experience; lets examine some use cases that support these three consumer research areas.

Accessories 179

Accessories Promotions Returns Consumer 179

Retail Focus

NOVEMBER 25, 2022

With a whole new danger hitting consumers – inflation – will the same be true? In 2022, the retail sector is performing much better than expected. Analysts believe that 2022 will remain a good year, despite economic headwinds. The big test for retail will, of course, be Christmas 2022. The good news for retail.

Consumer 263

Consumer Planning Promotions ATS 263

Retail TouchPoints

JANUARY 6, 2023

While the 2022 holiday season was by all accounts a success, retailers may want to buckle down as they head into the new year: four out of 10 U.S. While the 2022 holiday season was by all accounts a success, retailers may want to buckle down as they head into the new year: four out of 10 U.S.

Payment Services 359

Payment Services Promotions Consumer Inventory Management 359

Inside Retail

NOVEMBER 13, 2024

Under IMG’s leadership since 2005, AFW has elevated resort collections, showcased Indigenous designers and initiated a consumer-integrated model. The emergence of consumer-facing fashion events including PayPal Melbourne Fashion Festival and Melbourne Fashion Week has led some to question the relevance of a closed industry-only event.

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Fashion Consumer Planning Brand Management 246

Retail TouchPoints

NOVEMBER 13, 2023

However, consumers are still spending, the labor market remains tight, and the Adobe Digital Price Index recently posted an overall 40-month low, an encouraging sign for online shoppers: Adobe reported that online prices fell for 11 out of 18 tracked product categories on an annual basis. But there are possible headwinds on the horizon.

Consumer 324

Consumer Merchant Services Sporting Goods Shopping 324

Retail TouchPoints

SEPTEMBER 19, 2023

“The consumer’s going to be very selective, they’ve got a lot of choices; [the season is] going to be promotional, but consumers are [financially] healthy right now and they’re spending. [An It’s not a blowout number, but it’s in line with lower inflation, and the consumer will be spending.”

Consumer 263

Consumer Promotions Marketing Shopping 263

Retail TouchPoints

NOVEMBER 21, 2024

From the retailer’s point of view, it’s great that consumers are buying earlier,” said Meitiner in an interview with Retail TouchPoints. This season is going to be all about price and promoting, and sensibly, a lot of retailers started their efforts in October, which we also saw in 2023.

Consumer 278

Consumer Payment Services Department Stores Finance 278

Retail TouchPoints

JULY 18, 2022

However, the current economic climate did affect what shoppers purchased — they were more interested than ever in replacing old appliances and stocking up their pantries — while livestreams helped brands cut through the noise created by thousands of promotions. Amazon’s Jon Batiste-led television spot paid off too, contributing to 6.8

Merchant Services 289

Merchant Services Promotions Shopping Consumer 289

Retail TouchPoints

JULY 7, 2021

Experts predict that brands will spend $15 million on influencer marketing by 2022. The real victim here is the consumer. People follow certain influencers because they trust them, and when that influencer promotes a product that they don’t actually believe in, trust is broken. – Business2Community , May 2021.

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Consumer Promotions Marketing Returns 274

Retail TouchPoints

MAY 13, 2022

Her career, spanning more than 20 years, includes general management, marketing and commercial responsibilities including global consumer goods, payments, ecommerce and digital marketing. Trove clients include lululemon , helping the retailer launch a trade-in and resale pilot in 2021 and expanding the Like New program in April 2022.

Promotions 278

Promotions Payment Services Management Marketing 278

Retail TouchPoints

MARCH 9, 2022

With the potential for new COVID variants, record levels of inflation and evolving consumer preferences, 2022 retail design will change more in the next year than it has in the past decade. Consumers experience brands and purchase differently than they did a decade ago. Retail is full of opportunities for brands in 2022.

Fulfillment 264

Fulfillment Jewelry Location Consumer 264

Retail TouchPoints

MAY 12, 2022

Jane , a DTC home décor and fashion retailer, explained how its unique approach to live shopping and social commerce has resulted in massive returns at the 2022 Retail Innovation Conference & Expo. Only then will you earn the following necessary to run a truly massive social commerce campaign. “

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Retail TouchPoints

FEBRUARY 1, 2022

Consumer expectations have become even more demanding. One example from Marketplacer headquarters is the Buy From The Bush marketplace, designed to shine a spotlight on rural and regional small businesses impacted by drought, bushfires and now COVID-19, and promote their products and connect them to buyers across Australia and beyond.

Consumer 292

Consumer Planning Promotions Fashion 292

Retail TouchPoints

JANUARY 20, 2022

Over the last few years, sustainability has become increasingly important to consumers. While several distinct consumer cohorts support sustainability, their underlying motivations — and actions — can differ significantly. Executives from both companies spoke at the2022 NRF Big Show , which took place Jan.

Consumer 278

Consumer ATS Accounting Promotions 278

Retail TouchPoints

NOVEMBER 10, 2022

Retail TouchPoints (RTP): How is Sephora dealing with shifts in shopper behavior over the past few years, particularly as consumers’ budgets have come under increased pressure? . In terms of savings, we see that our members are driven by our big promotional events in the Spring and during the holiday season.

Consumer 269

Consumer Drop-Shipping Customer Experience Accounting 269

Inside Retail

AUGUST 17, 2022

As inflation and rising interest rates start to bite and reduce consumers’ spending capacity and confidence, Australian e-commerce sales declined sharply in July. . This shows that consumers are researching online to find the product they are after before they head to a retail store to buy it. Representing 19.3 Search engines.

Consumer 246

Consumer Promotions Location Shopping 246

Retail Focus

JULY 11, 2022

The Creative Retail Awards and Save The High Street have formed a partnership to promote the importance of design and display in independent retail, with Save The High Street becoming sponsor of the Best Independent Store category at the 2022 Creative Retail Awards. SaveTheHighStreet.org are proud to be associated with this Award.”

Promotions 246

Promotions Visual Merchandising Returns Shopping 246

Retail TouchPoints

MAY 16, 2022

Target Circle is critical to delivering personalization at scale, Gomez noted, including customizing messaging, promotions and services to meet individuals’ needs. Gomez reported that the retailer will have quadrupled the number of Black-owned brands it sells by the end of 2022. Loyalty Program Yields Rich Customer Data. “We

Advertising 276

Advertising Promotions Fulfillment Shopping 276

Retail TouchPoints

OCTOBER 11, 2022

31, 2022, a 2.5% In 2022, the impact of economic uncertainty, particularly in rising prices of non-discretionary expenditures like gas, food and housing, will rein in consumer spending. Promotions are expected to hit record highs as retailers seek to manage inventory levels and draw in price-conscious shoppers.

Apparel 304

Apparel Returns Promotions Accounting 304

Retail TouchPoints

MARCH 31, 2023

by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. A former CFO for Shutterfly and Lexmark , she joined as Wish’s CFO in November 2021 and added COO to her title in late 2022. “In

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Planning Consumer Shipping Shopping 338

Retail TouchPoints

JUNE 6, 2023

Some stats support the gloomy outlook: according to Kearney , 40% of consumers feel they have too many subscriptions, and subscription ecommerce is predicted to have its slowest growth year on record in 2023 ( Insider Intelligence ). Today, brands are competing for consumers’ share of wallet. The reality though is less stark.

Consumer 299

Consumer Returns Checkout Shopping 299

Inside Retail

JANUARY 6, 2025

billion in 2022. In a recent Australian Competition and Consumer Commission hearing, the CEO of Woolworths cited the 6500 products across the grocery, household and personal care categories stocked in Woolworths that were now also being sold on Amazon. Amazon announced it posted over $3.1 million customers, reaching 7.9

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Retail TouchPoints

OCTOBER 27, 2021

But supply chain pressures and ongoing uncertainty surrounding the pandemic means that consumers are focusing less on how immersive and entertaining in-store shopping experiences are and more on how safe and efficient they are. Despite these reservations, 47% of consumers plan to shop in-store this holiday season, an 8% increase from 2020.

Consumer 264

Consumer Loss Prevention Fulfillment Shopping 264

Retail TouchPoints

MARCH 23, 2022

brands leverage these ecommerce strategies going into 2022? Some of these virtual influencers are even invited to be part of Singles’ Day promotions — for example ecommerce giants Tmall partnering with China’s most popular live streamer, Li Jiaqi. Livestreaming Continues to Drive Sales Across the Board. Membership Services are Booming.

Advertising 264

Advertising Social Commerce Promotions Outdoor 264

Retail Focus

NOVEMBER 28, 2024

Black Friday is now an established festival of discounting, with many retailers offering up an entire month of discounting and some even starting Black Friday promotions as early as October,” Gary Whittemore, Head of Sales EMEA & APAC at RetailNext, commented. “But year-on-year , significantly weaker than September’s retail revenues.

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