Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. 5 Social Advertising Trends for Retailers to Know in 2021: Featuring Under Armour. Retail CX Trends 2021: New CX for a New World.

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Retail TouchPoints

SEPTEMBER 16, 2021

For consumers, creators and retailers alike, sifting through the ever-changing array of functionalities across platforms is still fraught with misfires, miscommunications and mistrust. There’s no time to waste, because consumers are already there. That consumer] was not shopping, but then they decided to shop.”. earning $26.97

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Inside Retail

MAY 2, 2021

Covid-19 hit the reset button on consumer behaviour. But it is not just the initial seismic shifts in consumer behaviour that have thrown down the gauntlet for retail. But it is not just the initial seismic shifts in consumer behaviour that have thrown down the gauntlet for retail. The answer is deceptively simple.

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Retail TouchPoints

DECEMBER 16, 2022

As the world recovers from the pandemic and consumers return to the high street, retailers are eager to capitalize on the increased footfall by providing an exceptional in-store experience. An mPOS system converts any tablet or smartphone into a checkout point. Simplify Checkout and Boost Efficiency.

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Retail TouchPoints

AUGUST 17, 2022

Consumers are clear on expectations from ecommerce businesses. 76% of consumers say convenience is a key priority when selecting a retailer, so an automated inventory management process is a critical component of any growing ecommerce business’ success. In 2021, 20.8% of online purchases were returned — up from 18.1%

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Retail TouchPoints

NOVEMBER 17, 2021

On the one hand, retail sales trended upward in August 2021 , with specific economic stimulus measures apparently to credit. We know, based on our State of the In-Store Experience 2021 Report , that there remains strong consumer demand for brick-and-mortar retail experiences. trillion in retail sales in 2021.

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Retail TouchPoints

JUNE 23, 2022

The 2022 back-to-school (BTS) season could be the most “normal” since the start of the pandemic, with even more demand than the record-setting BTS 2021 season for clothing, classroom supplies and new technology. Regardless of your customers’ age demographic, it’s a smart idea to offer digital wallet payment options at checkout.

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Inside Retail

MAY 25, 2022

The findings in BigCommerce’s 2022 ANZ State of Ecommerce Report give valuable insights into what aspects of online shopping matter to consumers. What are consumers saying about their cart experiences? Combining high shipping cost with failing to disclose the cost early in checkout is a recipe for disaster.

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Retail TouchPoints

JULY 27, 2020

As the near-term impact of the pandemic on retail employment crystalizes, participants in a recent RetailWire discussion debated how long it will take for retail employment to return to pre-pandemic levels — if it ever does — and what that means to recruitment and career paths in retail in the years ahead. close over the next two years.

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Retail TouchPoints

JUNE 1, 2022

Shoppers are returning to stores, again. And 2021 was itself a record year for foot traffic. It’s also why retailers are spending billions on new store openings, up 13% versus 2021. Checkout is moving to frictionless. About half of all checkout lanes are self-checkout and this percentage is growing weekly.

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Retail TouchPoints

FEBRUARY 3, 2023

The current economic environment has driven consumers to be more budget conscious and price sensitive as inflation pushes up the cost of living and products’ prices. Have a simple checkout process. Simple and easy checkout processes are needed to seal the deal. Remember what buyers need with the current state of the market.

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A1 Retail

AUGUST 24, 2021

Freedom Day and the easing of covid-19 restrictions has boosted online fashion order volumes, the latest data from True Fit, a personalisation platform for apparel and footwear retailers, reveals, as UK shoppers dress to impress as their social lives expand and kit out their wardrobes for the return to the office.

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Retail TouchPoints

SEPTEMBER 16, 2022

Bonta hopes that the lawsuit will force Amazon to cease these allegedly anticompetitive practices and recover damages for California consumers and the state’s economy. For years, California consumers have paid more for their online purchases because of Amazon’s anticompetitive contracting practices,” said Bonta in a statement.

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Merchant Services Checkout Consumer Returns 202

365 Retail

NOVEMBER 1, 2021

As 2021 reaches its close, the retail industry has undergone a number of dramatic changes within the past several months. Continue reading to familiarise yourself with the top retail trends of 2021. . With brick and mortar stores declining in popularity well before 2020, their welcome return is somewhat overdue.

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Retail TouchPoints

OCTOBER 7, 2022

One variation of Bolt’s Checkout Everywhere function on The Independent ‘s site. A pop-up PDP (Product Detail Page) opens where they can add items to their cart and then either return to reading or check out. “So We see this [new integration] as a way to go a bit deeper with our most engaged readers.”.

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Mass Relators

APRIL 21, 2022

A vast majority of consumers, 85%, will do more in-store shopping in 2022 than last year, according to new research from ChaseDesign. Factors driving this return to physical locations include having the simple ability to choose products in person, seeing what’s new, and taking advantage of the store staff’s expertise. SYRACUSE, N.Y. –

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Retail TouchPoints

DECEMBER 28, 2021

ecommerce is expected to continue in 2021, according to eMarketer , which also projects that digital sales in the U.S. Consumers] have an experience with a brand or a retailer — it’s all tied together whether they’re in an app, in a store, online, talking to someone or calling. Consumers Want More Options but Less Friction.

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Retail TouchPoints

JANUARY 20, 2023

Even more impressive, eMarketer expects it to nearly double, from $31 billion in 2021 to more than $61 billion by the end of 2024, when it will account for almost 20% of digital advertising spend. Currently, Amazon dominates the space with almost 78% of retail media ad revenue in 2021, trailed by Walmart at a significantly lower rate of 5.4%.

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A1 Retail

FEBRUARY 25, 2022

In the face of rapidly rising customer expectations around cost and convenience, delivery and returns options have never been more crucial to brand loyalty, new PFS research has revealed. 1 on consumer’s wish lists for a great online experience (66%). Cost and convenience vs sustainability.

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Retail TouchPoints

DECEMBER 30, 2021

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. Account takeover fraud, which is driven by impostor scams, increased by 50%, with no signs of slowing down in 2021. Consumers in every age bracket are in fraudsters’ sights.

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Merchant Services Accounting Payment Services Returns 258

Retail TouchPoints

JUNE 29, 2021

After the initial rush to stock up on essential goods in the early months of the pandemic, traditional brick-and-mortar operations experienced decreased foot traffic in-store as consumers turned to grocery delivery services and ecommerce to secure items they needed from the safety of their homes.

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Mass Relators

OCTOBER 25, 2023

–   Zebra Technologies Corporation  has announced the findings of its 16 th Annual Global Shopper Study that confirmed retailers are feeling the omnichannel squeeze, particularly with managing online returns and reducing shrink caused by theft, fraud and other contributing factors.

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Retail TouchPoints

FEBRUARY 20, 2023

This entertains the customers and establishes a brand connection during the checkout downtime or while the product is being gift-wrapped. It’s better to think of these solutions as marketing tools and measure “return on objective” (ROO) rather than ROI. Tyler Wells is the North American Sales Manager for MicroTouch.

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Retail TouchPoints

FEBRUARY 15, 2022

Outfits like GoPuff, Gorillas and 1520 took the grocery market by storm in 2021, offering a limited menu of consumables, delivered to your door in an incredible 30 minutes or less (and commanding multi-billion dollar valuations in the process.) Mobile commerce will define the next evolution of grocery shopping.

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Retail TouchPoints

FEBRUARY 16, 2022

The audience of people with disabilities is larger than most people think ,” said Geoff Freed, Director of Perkins Access Consulting during a session at the 2021 Retail Innovation Conference. “It For example, an easily navigable checkout page does little good when the product pages are frustrating for people with certain disabilities.

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365 Retail

MARCH 29, 2022

Keeping pace with consumer trends and changing behaviours is key to the success of retail operations, particularly when managing the impact of current global events on supply chains to ensure they’re able to consistently meet demand. . Trying before buying’ will play a big part in contributing towards the growing volume of returns in 2022.

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Consumer Payment Services Inventory Management Returns 52

Retail TouchPoints

AUGUST 2, 2021

consumers plan to regularly shop online for products they used to buy in stores — something that’s likely to become the norm for many Americans. With your average consumer now comfortable with QR codes, this convenient tech will now be the norm for a touch-free way of paying as well as a quick way to access additional product information.

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Checkout Shopping Consumer Returns 317

Inside Retail

JULY 28, 2021

In the last 12 months alone, the industry has seen household names across the globe forced into administration (with a number never to return) including Debenhams, Arcadia Group, JC Penny and Century 21. Australian digital sales reached record levels during Covid-19, with lockdowns driving consumers online in greater volumes than ever before.

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Retail TouchPoints

APRIL 21, 2021

The wallets are expected to unseat credit cards as the preferred online payment method in the coming years, according to the FIS Global Payments Report 2021. I think more consumers, particularly millennials and Gen Z, are aware of the ability to pay with their wallet, so those two are big drivers. of ecommerce spend.

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Merchant Services Payment Services Checkout Accounting 286

I Vend

MARCH 14, 2023

As shoppers return to brick and mortar stores in their drovers, they crave the in-store experience. Yet in fact, the backlash to lockdown is that many of the consumers who were forced online are now desperate to get back to human-based and personal shopping. iVend Mobile POS Mobile POS in retail engages and delights shoppers.

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Retail TouchPoints

MAY 12, 2022

Jane , a DTC home décor and fashion retailer, explained how its unique approach to live shopping and social commerce has resulted in massive returns at the 2022 Retail Innovation Conference & Expo. Additionally, any links that bring a shopper to your site should include a clear path to purchase that makes checkout as smooth as possible.

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Retail TouchPoints

MARCH 3, 2022

billion on Cyber Monday 2020 , while Singles Day in November 2021 in China drove $139 billion in sales for two of that country’s major online shopping platforms. That includes frictionless payments and checkout and fast shipping options. Consider that in the U.S., ecommerce merchants pulled in $10.8 ATO fraud against U.S.

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Retail TouchPoints

JUNE 30, 2022

According to research by PWC , consumers are willing to pay up to a 16% price premium for a product or service that comes with a superior customer experience. With this data comes a message — or perhaps more of an ultimatum — from consumers to retailers: Give us exceptional experiences and we’ll reward you with loyalty and wallet-share.

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Inside Retail

OCTOBER 6, 2021

Fast forward to October 2021, and Australia’s largest online fashion retailer The Iconic is leading the way on resale, partnering with AirRobe on the Circular Wardrobe, an initiative that allows customers to resell, rent, or recycle their preloved items with one click. Tapping into gen Z spending power.

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Payment Services Fashion Accessories Checkout 246

Retail TouchPoints

DECEMBER 23, 2022

Forrester predicts retailers, which are already facing operational and supply chain challenges, will react to the uncertainty in 2023 by shifting to managing rising costs by rolling back offers such as free returns or delivery, and investing in optimization technologies such as order management systems. Retail is already changing.

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CJ Retail Solutions

SEPTEMBER 15, 2021

Retail Industry Landscape 2021. There’s talk of Black Friday tips and the future of retail spaces , and the C word was most definitely “consumer”. People still love to go out and try things on, lookat goods, ask questions of human assistants and know they can return things to the store with the minimum of hassle. Experience.

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Retail TouchPoints

NOVEMBER 11, 2021

The agenda for the virtual 2021 Retail Innovation Conference , taking place Nov. Curious about how consumer attitudes and behaviors are evolving? What consumers really want from brands and retailers. Practical ways to harness the enthusiasm of values-driven consumers. 17 from 1:20 to 2:10 p.m. Join the discussion on Nov.

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