Retail TouchPoints

FEBRUARY 21, 2024

Online shopping is now easier than ever before, enabling consumers to purchase everything from socks to a dining room table from a computer at their home to a mobile phone in an airport terminal. The ease of online shopping also gives consumers the ability to comparison shop more quickly, showing them more options in less time.

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Shipping Drop-Shipping Returns Comparison Shopping 225

Inside Retail

NOVEMBER 20, 2022

Back in 2020, Amazon opened its first Amazon Go store in Seattle, introducing consumers to the concept of full-size, cashierless grocery stores. If they opt for the autonomous checkout, customers need to use the Rewe app to register at the entrance to the store. All the payments would be done automatically. Already at it in Singapore.

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Inside Retail

MARCH 19, 2024

Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business. Begin with baby steps, she advocates.

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Retail Focus

MARCH 29, 2022

Keeping pace with consumer trends and changing behaviours is key to the success of retail operations, particularly when managing the impact of current global events on supply chains to ensure they’re able to consistently meet demand. . Trying before buying’ will play a big part in contributing towards the growing volume of returns in 2022.

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Consumer Payment Services Inventory Management Returns 211

Inside Retail

NOVEMBER 19, 2023

Korean consumer electronics giant LG has launched a new online shopping experience for customers in Singapore, as it looks to tap into the region’s soaring e-commerce market. It introduces an intuitive checkout experience, promising better authorisation rates, wider acceptance of international cards, and robust fraud prevention.

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Retail TouchPoints

JUNE 6, 2023

Some stats support the gloomy outlook: according to Kearney , 40% of consumers feel they have too many subscriptions, and subscription ecommerce is predicted to have its slowest growth year on record in 2023 ( Insider Intelligence ). Today, brands are competing for consumers’ share of wallet. The reality though is less stark.

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Inside Retail

NOVEMBER 27, 2023

This is not just a transient trend but a robust response to the changing consumer, who now craves the tactile satisfaction of in-store shopping along with the personalisation and convenience of online commerce. Today’s consumers might browse products online and then feel, try and buy them in physical stores.

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Inside Retail

SEPTEMBER 25, 2023

The Australian Consumer and Retail Studies (ACRS) unit at Monash University surveyed 1001 shoppers across Australia last June, asking them questions about the cost of living and consumer deviance. And 32 per cent said that it is justifiable to not scan some items when using self-checkout counters.

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Inside Retail

APRIL 28, 2024

This year, shopping online takes no more than a few clicks – but getting those carts to checkout and beyond? Post-Covid, consumers have moved back to a choice of shopping in store or online, meaning e-commerce stores need to work extra hard to keep shoppers satisfied. That’s where the real challenge lies.

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Inside Retail

MARCH 24, 2024

These enhancements include the introduction of checkout rates, shipping strategies, auto-split, ODBC support and custom labels. With consumers increasingly adopting an omnichannel approach to both purchase and post-purchase behaviour, it’s crucial for retailers to cater to their diverse needs.

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Retail TouchPoints

AUGUST 28, 2023

billion consumers worldwide. For the back-to-school season, 42% of consumers say they are spending more, but 57% are trading down for lower prices,” said Caila Schwartz, Director of Consumer Insights and Strategy for Retail and Consumer Goods at Salesforce during an Aug. trillion in online sales. 22, 2023 briefing.

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Inside Retail

FEBRUARY 20, 2024

Australia, like many other regions, is witnessing a significant shift in consumer behaviour, with e-commerce playing an increasingly integral role in the retail landscape. Implement a single-page checkout process with minimal form fields to reduce friction and make the purchasing journey as smooth as possible. billion in 2022.

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Retail TouchPoints

MAY 20, 2022

Albertsons Companies will launch cart-based smart checkout technology later this year at select supermarkets throughout the country, in partnership with Veeve Smart Carts. we are building a link between multiple consumer channels and the brands they trust while keeping customer loyalty central to the experience.”. in a statement.

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Retail TouchPoints

SEPTEMBER 16, 2021

For consumers, creators and retailers alike, sifting through the ever-changing array of functionalities across platforms is still fraught with misfires, miscommunications and mistrust. There’s no time to waste, because consumers are already there. That consumer] was not shopping, but then they decided to shop.”. earning $26.97

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Retail Minded

MARCH 30, 2023

In the competitive environment of e-commerce, most consumers expect businesses to offer them fast and easy checkout. The more satisfied customers are with your e-commerce site, the more likely they will return. It helps increase customer engagement by giving consumers a better chance to purchase.

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Retail TouchPoints

JANUARY 15, 2024

“New year, new you,” is a slightly hackneyed marketing trope, but it is still true that consumers are, in fact, looking to improve their lives at the beginning of the year. Whether it’s eating better, working out more, cleaning out their makeup bags or refreshing their home décor, consumers are motivated to reset.

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Retail TouchPoints

DECEMBER 16, 2022

As the world recovers from the pandemic and consumers return to the high street, retailers are eager to capitalize on the increased footfall by providing an exceptional in-store experience. An mPOS system converts any tablet or smartphone into a checkout point. Simplify Checkout and Boost Efficiency.

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Payment Services Checkout Returns Customer Experience 265

Retail TouchPoints

DECEMBER 31, 2020

Such a time of upheaval has led to a permanent, irreversible change in consumer behavior as shoppers embrace the convenience and security of ecommerce more readily. Consumer Behavior has Changed for Good. 2020 has been an exceptional year for the retail sector, with all businesses having to rapidly adapt in some way or another.

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Inside Retail

MAY 2, 2021

Covid-19 hit the reset button on consumer behaviour. But it is not just the initial seismic shifts in consumer behaviour that have thrown down the gauntlet for retail. But it is not just the initial seismic shifts in consumer behaviour that have thrown down the gauntlet for retail. The answer is deceptively simple.

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Retail TouchPoints

AUGUST 18, 2023

And more importantly, how does this “native” status impact the methods brands use to engage these current and future consumers? A panel at the June 2023 Retail Innovation Conference & Expo provided answers and insights in the session titled Gen Z and Gen Alpha: Creating Impactful Brands for the Next Wave of Consumers.

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Retail TouchPoints

OCTOBER 4, 2023

Whether it was inspiration from this “summer of sport” or keeping up with the ever-changing weather, the increasing unpredictability of consumers’ shopping habits was on display this summer. The cost-of-living crisis is undoubtedly driving buying decisions, so simplifying the consumer journey is essential for closing the sale.

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Merchant Services Social Commerce Checkout Payment Services 258

365 Retail

JUNE 21, 2021

Tesco is set to launch its first checkout-free store following a successful trial for staff at its head office over the past year. He said: “The key changes that we’re seeing since the restrictions have been eased is a return to more normalised shopping patterns. million orders a week being placed. on pre-pandemic levels and up 22.2%

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Inside Retail

APRIL 28, 2024

This year, shopping online takes no more than a few clicks – but getting those carts to checkout and beyond? Post-Covid, consumers have moved back to a choice of shopping in store or online, meaning e-commerce stores need to work extra hard to keep shoppers satisfied. That’s where the real challenge lies.

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Checkout Shipping Fulfillment Customer Experience 147

Mass Relators

APRIL 2, 2024

The upgrades include automatically applied deals at checkout and, for Target Circle 360 members, free unlimited same-day delivery, perks that are set to continue year-round. Deals will now be automatically applied at checkout, eliminating the need for members to search for individual offers.

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Retail TouchPoints

APRIL 5, 2022

“As an independent company, we see a tremendous opportunity for PayPal to expand our role as a champion for consumers and partner to merchants , and to help shape the industry as money becomes digital at an increasingly rapid pace.”. Consumers are now more digital, and they’ve gotten into these habits. Source: CivicScience.

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Merchant Services Payment Services Checkout Consumer 352

Retail TouchPoints

AUGUST 28, 2023

Impulse purchases are an important part of a consumer brand’s revenue growth management (RGM) strategy. Think of placing rows of gum at checkout and in-aisle candy shipper displays with mouth-watering graphics. Think of placing rows of gum at checkout and in-aisle candy shipper displays with mouth-watering graphics.

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Checkout Consumer Advertising Shopping 190

Inside Retail

SEPTEMBER 11, 2023

New research from Combank shows a growing divergence between Australian consumers who say they’re comfortable and those who say they’re doing it tough, irrespective of their financial situation. We are finding that consumers are more discerning now. They’re being a lot more discerning with their discretionary dollars.

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Merchant Services Payment Services Checkout Returns 289

Retail Minded

FEBRUARY 2, 2023

Last year, almost 17% of retail sales were returned, amounting to more than $760 billion, according to the National Retail Federation. A return doesn’t need to be the end of the customer relationship, but how it’s handled can make or break it. How can online retailers prepare for the slew of inevitable returns during holiday season?

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Inside Retail

APRIL 30, 2024

Team Global Express e-Care is the carrier’s new direct-to-consumer shipping solution, partnering with e-commerce retailers to enable confidence, choice and control. However, e-commerce consumers’ expectations are too often left in limbo as they wait for their grand unboxing. Or if I need to return it? What if I’m not home?

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Shipping Customer Experience Checkout Returns 147

Retail TouchPoints

JUNE 23, 2022

Last year, the average family with K-12 students spent $848 on return to school items, while families of college students spent an average of $1,200, according to the National Retail Federation. Regardless of your customers’ age demographic, it’s a smart idea to offer digital wallet payment options at checkout.

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Payment Services Checkout Drop-Shipping Customer Retention 270

I Vend

JANUARY 11, 2024

January is the season of returns – the rate at which shoppers bring back goods in the post-holiday returns period jumps by almost 9% * compared to the rest of the year. iVend helps retailers iVend helps retailers optimise their post-holiday returns processing. Read how the best POS system supports efficient returns handling.

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Retail TouchPoints

JULY 27, 2020

As the near-term impact of the pandemic on retail employment crystalizes, participants in a recent RetailWire discussion debated how long it will take for retail employment to return to pre-pandemic levels — if it ever does — and what that means to recruitment and career paths in retail in the years ahead. close over the next two years.

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A1 Retail

SEPTEMBER 27, 2023

Mollie reveals that economically ‘concerned’ consumers are relying more on social media, BNPL, and discounts when shopping online but expect to spend more in the next year Mollie , one of the fastest growing financial service providers in Europe, today unveiled findings from its second annual European Ecommerce Report.

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Retail TouchPoints

AUGUST 17, 2022

Consumers are clear on expectations from ecommerce businesses. 76% of consumers say convenience is a key priority when selecting a retailer, so an automated inventory management process is a critical component of any growing ecommerce business’ success. of online purchases were returned — up from 18.1% In 2021, 20.8%

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Payment Services Advertising Returns Checkout 361

Retail TouchPoints

OCTOBER 12, 2020

On one hand, personal safety and security are still top-of-mind for consumers, driving changes in everything from online shopping to brick-and-mortar store layouts and delivery models. A starting point in approaching retailing in the time of coronavirus is to understand that it’s currently a tale of two consumers.

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Retail TouchPoints

JANUARY 14, 2024

That rich data infrastructure is behind FedEx’s newest offering: fdx, “a comprehensive commerce platform that is closing the gap between physical and digital, managing supply chains from the point of demand to the point of delivery and including returns,” according to Raj Subramaniam, President and CEO of FedEx.

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Retail TouchPoints

SEPTEMBER 14, 2023

Shopping online can feel completely overwhelming for consumers when options feel infinite. Choice paralysis can occur when consumers are presented with too many options that are difficult to compare, which can result in the shopper becoming overwhelmed and avoiding making a choice altogether. Know your customer.

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