Retail TouchPoints

APRIL 30, 2021

Amazon topped both its own and experts’ Q1 2021 expectations, with 44% year-over-year sales growth and $108.5 The retailer expects its momentum to carry over into Q2 2021, with sales hitting anywhere from $110 billion to $116 billion. Prime Day Returns to July, but Amazon Still Welcomes Experimentation. billion in total sales.

Returns 264

Returns Shipping Fulfillment Management 264

Retail TouchPoints

MARCH 24, 2022

Ask any retailer or consumer and they’ll agree on this point: ecommerce returns are a problem — albeit for diametrically opposed reasons. Meanwhile, more than three in four (78%) consumers say they’ve had an inconvenient online returns experience recently, per Pitney Bowes latest BOXpoll survey. consumers love the USPS.

Returns 311

Returns Drop-Shipping Merchant Services Shipping 311

Retail TouchPoints

MARCH 28, 2022

Ulta Beauty is partnering with Happy Returns to add Return Bar services to 1,300 brick-and-mortar locations. Through this partnership, Ulta and Happy Returns will increase the total number of Return Bar locations to more than 5,000 by the end of 2022.

Merchant Services 215

Merchant Services Returns Drop-Shipping Checkout 215

Inside Retail

OCTOBER 8, 2023

Thousands of beauty-lovers descended on New York City recently to enjoy the return of Sephoria, a consumer beauty event that Sephora first launched in 2018. After cancelling the festival entirely in 2020 due to the pandemic, Sephora introduced a digital version in 2021.

Returns 246

Returns Consumer Marketing Location 246

Retail TouchPoints

JANUARY 7, 2022

It’s been another year of record-breaking ecommerce sales combined with unprecedented snarls across shipping and inventory ecosystems, so it should come as no surprise that return rates for 2021 are expected to have gone through the roof. Getting at the Root of Apparel and Footwear Returns.

Returns 259

Returns Apparel Fashion Supply Chain Management 259

Retail TouchPoints

JULY 19, 2023

The Bon Voyage photo opp outside the new Babies ‘R’ Us at American Dream (Photo Credit: Retail TouchPoints) Babies ‘R’ Us at American Dream (Photo Credit: Retail TouchPoints) Baby Registry lounge area at front of store. Photo Credit: Retail TouchPoints) As the last surviving U.S.

Returns 240

Returns Brand Management Planning Location 240

Retail TouchPoints

MAY 13, 2021

PayPal has acquired ecommerce returns solution Happy Returns as it continues to expand beyond payments, with the aim of becoming a “digital commerce enablement engine.” The Happy Returns purchase follows PayPal’s acquisition of coupon plug-in Honey in January 2021. PayPal has been an investor in Happy Returns since 2019.

Merchant Services 158

Merchant Services Returns Payment Services Checkout 158

Retail TouchPoints

OCTOBER 21, 2022

The launch of the UK websites coincide with the rollout of Toys ‘R’ Us shops at Macy’s across the U.S., NPD estimates that the total addressable market for toys and games in the UK for 2021 was £3.7 A brick-and-mortar return to the UK could be next for Toys ‘R’ Us, if WHP follows a similar pattern to its U.S.

Returns 303

Returns Marketing Location Shopping 303

Retail TouchPoints

JUNE 28, 2022

retail segment; the National Retail Federation (NRF) found the value of merchandise returned by consumers last year topped nearly $750 trillion. There is clearly a mounting and significant return waste problem. So why aren’t merchants processing these returns in efforts to recoup these massive losses? Take the U.S.

Returns 216

Returns Merchant Services Fashion Fast Fashion 216

Retail Dive

DECEMBER 22, 2022

Consumers have become critical of their discretionary spending and may be returning to repurchase at steeper holiday discounts, Salesforce said.

Returns 126

Returns Consumer ATS 126

Retail TouchPoints

MARCH 15, 2024

It was a tough week to be at the top in retail with a number of companies announcing CEO switch-ups following disappointing performances, including Petco , Under Armour , Fossil Group and, as Retail TouchPoints previously reported, Allbirds. This will be the third CEO switch-up at the company in nearly as many years. .”

ATS 251

ATS Returns Wholesale Planning 251

Inside Retail

MAY 29, 2022

Zara’s decision to start charging for online returns this month has raised complex questions about why people send back such a high proportion of items they buy online, and what can be done about it. As of 4 May, the Spanish fashion brand has started charging customers around the world for returns sent back through the mail.

Returns 246

Returns Merchant Services Consumer Shopping 246

Retail TouchPoints

NOVEMBER 23, 2022

has expanded its partnership with Next plc as part of its return of the Banana Republic brand to the UK and Ireland. Next partnership began in September 2021 when Gap closed all 81 of its UK and Ireland stores. Athleta reported $340 million in net sales, an increase of 6% compared to 2021. The Gap Inc.-Next in a statement.

Returns 273

Returns Promotions Management Consumer 273

Retail Focus

OCTOBER 25, 2021

Despite travel restrictions, a record number of tickets were sold for the 2021 awards ceremony which took place at Proud Embankment on the 14th of October. As the 2021 awards come to a close we are delighted to announce that the 2022 Creative Retail Awards are now open for entries. WINNERS & HIGHLY COMMENDED 2021.

ATS 204

ATS Supermarket Outdoor Fulfillment 204

VMS

JANUARY 26, 2022

shoppers returned more than $761 billion worth of merchandise in 2021, growing to an average of 16.6 The National Retail Federation and Appriss Retail surveyed 57 retailers between mid-October and mid-November and found that the average rate of returns on online purchases is even higher, clocking in at 20.8

Returns 86

Returns Visual Merchandising ATS 86

Retail TouchPoints

OCTOBER 12, 2021

The awards will be announced at the PAVE Holiday Celebration on December 8, 2021 in New York City, as well as on RetailTouchPoints.com. Submit your nomination now!

Returns 182

Returns Specialty Retailers Department Stores Planning 182

Inside Retail

MAY 2, 2023

This was partly measured by 2021 research from Shopper , with 62 percent of customers making an effort to support local businesses, and one in three Australians feeling closer to their local community during this period. She added that we’d perhaps never see the number of workers in the CBD return to pre-pandemic levels.

Returns 293

Returns Shopping Location Promotions 293

Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Returns are a major cost of doing retail business of any kind, but especially online.

Customer Experience 264

Customer Experience Returns Shipping Consumer 264

Retail TouchPoints

MAY 20, 2022

Albertsons Companies will launch cart-based smart checkout technology later this year at select supermarkets throughout the country, in partnership with Veeve Smart Carts. Grocers such as Kroger adopted Caper AI technology in January 2021 for the launch of its KroGO-branded smart carts. in a statement.

Shopping 296

Shopping Checkout ATS Supermarket 296

Inside Retail

MAY 11, 2022

Australians are returning to shopping malls as Covid fears subside with Scentre Group reporting customer visitations up 12 per cent on 2021 levels during the first quarter. Meanwhile, Allen said Scentre Group’s portfolio occupancy remains strong at 98.7 Pre-leasing progress was in line with expectations. . “In

Returns 264

Returns Consumer Specialty Store Shopping 264

Retail Focus

APRIL 9, 2021

The ramifications of BREXIT are also now being felt and interestingly, a lack of capacity in the UK returnable transit packaging (RTP) manufacturing sector is on the horizon too. . So, what is the role of returnable transit packaging in supporting this ‘new normal’ in retailing?

Returns 130

Returns Retail Marketing Marketing Consumer 130

Retail TouchPoints

JANUARY 26, 2021

With so much change happening so quickly and so unpredictably, we at Pitney Bowes decided that returning to an 8 th edition of our annual consumer research study wasn’t going to cut it, so instead we moved to a weekly poll of consumer sentiment in Q4 called BOXpoll. Something different (Advantage: DTC brands). on average.

Consumer 312

Consumer Drop-Shipping Shipping Returns 312

Inside Retail

FEBRUARY 26, 2023

Customers want a quick, simple, and flexible return process and the peace of mind that if they don’t like an item, they can easily return it. Retailers know that hyper convenience is essential to the e-commerce proposition, and many continue to offer ‘free returns’ to remain competitive. Why do people return goods?

Returns 130

Returns Shipping Fashion Social Commerce 130

Retail TouchPoints

APRIL 5, 2022

Spring 2022 holidays will see a return closer to pre-pandemic normalcy than 2021, according to the Spring Holidays 2022 report from Information Resources, Inc. More than 25% of consumers report that they’ll exceed last year’s Easter or Passover grocery spending.

Consumer 249

Consumer Promotions Planning Returns 249

Retail TouchPoints

AUGUST 30, 2021

Retail rode strong into Q2 2021 as shoppers returned to stores even as digital sales remained elevated. in Q2 2021 while its digital comparable sales grew 10% , building on the 195% growth achieved in 2020. comparable sales growth during the quarter thanks to shoppers returning to the outdoors — well above the 0.2%

Consumer 320

Consumer Fulfillment Department Stores Sporting Goods 320

Retail TouchPoints

NOVEMBER 22, 2022

Target is adding Starbucks options to its Drive Up curbside service at 240 stores in California, Delaware, Minnesota, New Jersey, New York, Pennsylvania, Texas, Washington and West Virginia. At that time the customer can indicate that they are en route via the Target app and place an order from the full Starbucks Café menu.

ATS 301

ATS Returns Planning Fulfillment 301

Inside Retail

AUGUST 27, 2023

American fashion designer Marc Jacobs first launched his eponymous beauty brand in 2013, making more than 120 products available for purchase in select Marc Jacobs stores and at Sephora. “We have no doubt of the commitment and talent of both partners in this endeavor and consumers are clamoring for the return of Marc Jacobs Beauty.”

Returns 130

Returns Fashion Consumer ATS 130

Retail TouchPoints

FEBRUARY 1, 2021

Commerce trends that were on the horizon were suddenly adopted at a brisk pace, including online food ordering, curbside pickup and BOPIS (buy online, pick up in-store). So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021? These are four with staying power: 1.

Customer Experience 293

Customer Experience Checkout Consumer Marketing 293

Retail TouchPoints

JANUARY 10, 2023

Babies ‘R’ Us will return to brick-and-mortar retail in the U.S. The store will be located at the American Dream mall in New Jersey, alongside the flagship of sister brand Toys ‘R’ Us , which opened there in December 2021. this summer with the opening of its first flagship location since the brand’s 2018 bankruptcy.

ATS 235

ATS Returns Location Brand Management 235

Retail TouchPoints

AUGUST 16, 2021

Many ecommerce retailers, particularly in the apparel space, have resigned themselves to return rates of 20%, 30% or more as a death-and-taxes-style inevitability. When Otero relaunched its website in June 2021, the retailer put the Perfitly solution front and center.

Returns 299

Returns Apparel Fashion Consumer 299

Inside Retail

NOVEMBER 9, 2021

In particular, the index showed strong rises in spending at department stores, electronic stores, hardware, family clothing, pet shops, household appliances and florists, and showed signs that many people are preparing for holiday events such as Christmas parties with an increase in spending intentions for clothing rentals and tailors.

Returns 240

Returns Shopping Department Stores ATS 240

VMS

JANUARY 25, 2022

(PRESS RELEASE) Retailers expect more than $761 billion in merchandise sold last year to be returned by consumers, according to a report released today by the National Retail Federation and Appriss Retail. retail sales, which soared to $4.583 trillion in 2021. “As The 2021 total rate of returns (16.6 to return fraud.

Returns 52

Returns Visual Merchandising Accounting Apparel 52

Inside Retail

JANUARY 6, 2022

As the dust settles on 2021, it is clear that many of the changes we had assumed were temporary are in fact here to stay. One such area was a business’s returns policy. This has been a major driver behind the increased volume of retail returns made in 2020-2021. Understanding the Importance of a Returns Policy.

Returns 130

Returns Customer Experience Shopping ATS 130

VMS

JANUARY 25, 2022

Retailers expect more than $761 billion in merchandise sold last year to be returned by consumers, according to a report released today by the National Retail Federation and Appriss Retail. retail sales, which soared to $4.583 trillion in 2021. “As The 2021 total rate of returns (16.6 to return fraud. billion (10.6

Returns 52

Returns Loss Prevention Payment Services Visual Merchandising 52

Retail TouchPoints

MARCH 15, 2021

Lord & Taylor will return from bankruptcy as a digital-first retailer in April under its new owner Saadia Group, according to multiple sources. Childrenswear, fashion accessories and footwear will join the mix in the second half of 2021. Known as the oldest department store in the U.S.,

Returns 279

Returns Department Stores Apparel Finance 279

Retail TouchPoints

MARCH 24, 2021

Former Amazon exec Adam Selipsky will return to lead the company’s cloud computing division, Amazon Web Services, when current AWS chief Andy Jassy steps into the CEO role later this year. “Less than 5% of the global IT spend is in the cloud at this point. That’s going to substantially change in the coming years.

Returns 263

Returns Marketing ATS 263

Mass Relators

JANUARY 25, 2022

retail sales soared to $4.583 trillion in 2021. But a report released Tuesday by the National Retail Federation and Appriss Retail found that retailers expect more than $761 billion worth of the merchandise they sold last year to come back to their stores as returns. The 2021 total rate of returns (16.6%) is up from 10.6%

Returns 52

Returns Apparel Accounting Consumer 52