Retail TouchPoints

DECEMBER 16, 2022

from November 2021, according to Commerce Department data. The National Retail Federation (NRF) and Appriss Retail projected that the 2022 returns rate will remain at 16.5%, nearly even with the 16.6% experienced in 2021. Additionally, the online return rate fell from 20.8% to return fraud. last year to 16.5%

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Retail TouchPoints

JANUARY 10, 2023

DoorDash has introduced Package Pickup, allowing consumers across the country to have the service deliver up to five return items per trip to UPS, FedEx or the USPS. Consumers can attach prepaid shipping labels to their returns or send a shipping QR code directly to their “Dasher” via the DoorDash app. trillion sold by U.S.

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Retail TouchPoints

FEBRUARY 1, 2021

Commerce trends that were on the horizon were suddenly adopted at a brisk pace, including online food ordering, curbside pickup and BOPIS (buy online, pick up in-store). So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021? These are four with staying power: 1.

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Retail TouchPoints

AUGUST 30, 2021

Retail rode strong into Q2 2021 as shoppers returned to stores even as digital sales remained elevated. in Q2 2021 while its digital comparable sales grew 10% , building on the 195% growth achieved in 2020. comparable sales growth during the quarter thanks to shoppers returning to the outdoors — well above the 0.2%

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Retail TouchPoints

OCTOBER 21, 2022

The launch of the UK websites coincide with the rollout of Toys ‘R’ Us shops at Macy’s across the U.S., NPD estimates that the total addressable market for toys and games in the UK for 2021 was £3.7 A brick-and-mortar return to the UK could be next for Toys ‘R’ Us, if WHP follows a similar pattern to its U.S.

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Retail TouchPoints

MAY 20, 2022

Albertsons Companies will launch cart-based smart checkout technology later this year at select supermarkets throughout the country, in partnership with Veeve Smart Carts. Grocers such as Kroger adopted Caper AI technology in January 2021 for the launch of its KroGO-branded smart carts. in a statement.

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Retail TouchPoints

JUNE 28, 2022

retail segment; the National Retail Federation (NRF) found the value of merchandise returned by consumers last year topped nearly $750 trillion. There is clearly a mounting and significant return waste problem. So why aren’t merchants processing these returns in efforts to recoup these massive losses? Take the U.S.

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Retail TouchPoints

MARCH 20, 2025

If you’ve never had someone dress you, you may not realize what an intimate thing it is, said Sarah Funderburk,VP of Styling and Client Support at Stitch Fix in an interview with Retail TouchPoints. Were always looking at how we can actually achieve this balance, and not overswing in any one direction. explained Funderburk.

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Retail TouchPoints

APRIL 5, 2022

Spring 2022 holidays will see a return closer to pre-pandemic normalcy than 2021, according to the Spring Holidays 2022 report from Information Resources, Inc. More than 25% of consumers report that they’ll exceed last year’s Easter or Passover grocery spending.

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Retail TouchPoints

JUNE 12, 2023

Nike products will once again appear on store shelves and websites at DSW and Macy’s starting in fall 2023, according to executives on DSW and Macy’s earnings calls. The return of Nike in Q4 2023 could help improve revenue for Designer Brands, which saw a sales decline of 10.7% million in Q1 2023, which ended April 29, 2023.

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Retail TouchPoints

NOVEMBER 23, 2022

has expanded its partnership with Next plc as part of its return of the Banana Republic brand to the UK and Ireland. Next partnership began in September 2021 when Gap closed all 81 of its UK and Ireland stores. Athleta reported $340 million in net sales, an increase of 6% compared to 2021. The Gap Inc.-Next in a statement.

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Retail Gazette

NOVEMBER 6, 2024

Asda has asked staff to return to the office a minimum of three days per week and had made job cuts in head office. Walmart’s ex international boss Judith McKenna, who led the grocer’s £6.8bn sale in 2021, admitted the supermarket chain’s recent struggles “hurt my heart”.

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Retail TouchPoints

NOVEMBER 22, 2022

Target is adding Starbucks options to its Drive Up curbside service at 240 stores in California, Delaware, Minnesota, New Jersey, New York, Pennsylvania, Texas, Washington and West Virginia. At that time the customer can indicate that they are en route via the Target app and place an order from the full Starbucks Café menu.

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Inside Retail

MAY 11, 2022

Australians are returning to shopping malls as Covid fears subside with Scentre Group reporting customer visitations up 12 per cent on 2021 levels during the first quarter. Meanwhile, Allen said Scentre Group’s portfolio occupancy remains strong at 98.7 Pre-leasing progress was in line with expectations. . “In

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Retail TouchPoints

JANUARY 2, 2025

Exclusive: Google Debuts New Retail Media Solution with Lowes as First Beta Tester (March 18, 2024) Retail media was THE growth story in 2024, fueled by these networks ability to target consumers at key decision points in the shopper journey. consumers wallet.

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Inside Retail

MAY 2, 2023

This was partly measured by 2021 research from Shopper , with 62 percent of customers making an effort to support local businesses, and one in three Australians feeling closer to their local community during this period. She added that we’d perhaps never see the number of workers in the CBD return to pre-pandemic levels.

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Retail Gazette

APRIL 24, 2025

Related Story Interview: How Asos is building the ultimate brand portfolio to stay ahead in fashion 16/04/2025 x 12:25 PM Calamonte said Topshop’s physical retail return will see the brand open shop-in-shops in specific retail outlets, adding: “Im not talking about a standalone store. We havent ruled out anything.

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Retail TouchPoints

JULY 19, 2023

The Bon Voyage photo opp outside the new Babies ‘R’ Us at American Dream (Photo Credit: Retail TouchPoints) Babies ‘R’ Us at American Dream (Photo Credit: Retail TouchPoints) Baby Registry lounge area at front of store. Photo Credit: Retail TouchPoints) As the last surviving U.S.

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Retail TouchPoints

MAY 21, 2021

Retail results for Q1 2021 have been promising so far, showing that the economy may finally be emerging from a long, slow year. economy has never been shut down like this in my lifetime,” said Hilding Anderson, Head of Strategy, Retail, North America at Publicis Sapient in an interview with Retail TouchPoints.

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Retail TouchPoints

MAY 23, 2025

Authentic Brands Group (Authentic) has partnered with Reshop to provide shoppers with instant cash (not store credit) refunds on returned items across its brands. A phased rollout of the service will start with Reebok, Champion, Vince Camuto and Juicy , to be followed by additional Authentic brands including DC Shoes, Roxy, RVCA and Volcom.

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Merchant Services Payment Services Returns Shopping 147

Inside Retail

OCTOBER 8, 2023

Thousands of beauty-lovers descended on New York City recently to enjoy the return of Sephoria, a consumer beauty event that Sephora first launched in 2018. After cancelling the festival entirely in 2020 due to the pandemic, Sephora introduced a digital version in 2021.

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Returns Consumer Marketing Location 246

Retail TouchPoints

MARCH 2, 2021

With the stakes for getting returns right continuing to rise, retailers have to focus on multiple elements including the customer’s return experience and streamlining reverse logistics systems (sometimes with the help of third parties). More Online Sales Means More Returns. The big driver? Retailers across the U.S.

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Returns Merchant Services Drop-Shipping Consumer 328

Retail TouchPoints

JANUARY 10, 2023

Babies ‘R’ Us will return to brick-and-mortar retail in the U.S. The store will be located at the American Dream mall in New Jersey, alongside the flagship of sister brand Toys ‘R’ Us , which opened there in December 2021. this summer with the opening of its first flagship location since the brand’s 2018 bankruptcy.

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Retail Gazette

APRIL 30, 2025

Topshop is stepping back into physical retail with a one-day-only pop-up event next month in Shoreditch, ahead of a wider high street return teased for this summer. The event, created in collaboration with house music label Defected Records, will take place on Saturday 10 May at Defecteds basement space on Curtain Road, Shoreditch.

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Retail TouchPoints

JANUARY 5, 2021

In fact, the impacts of the most unique holiday in decades are still being felt: retailers should plan for continued shipping delays in the short term, and also continue to refine their omnichannel operations as they prepare for the rest of 2021. Contactless Services Can Soothe the Bite of Remote Returns. 11 through Dec. 1 through Dec.

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Retail TouchPoints

OCTOBER 11, 2022

increase over holiday 2021. increase last year, much of which was due to more shoppers returning to stores. from 2021 and accounting for 16.3% Discounts for computers are expected to be as high as 32% (up from 10% in 2021), while electronics discounts could hit 27% (up from 8% ), and toys 22% (up from 19% ).

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Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Returns are a major cost of doing retail business of any kind, but especially online.

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Retail TouchPoints

MARCH 15, 2024

It was a tough week to be at the top in retail with a number of companies announcing CEO switch-ups following disappointing performances, including Petco , Under Armour , Fossil Group and, as Retail TouchPoints previously reported, Allbirds. This will be the third CEO switch-up at the company in nearly as many years. .”

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Retail TouchPoints

DECEMBER 6, 2021

Engine Capital, which owns an approximately 1% stake in Kohl’s, believes the standalone ecommerce business could be “conservatively valued at $12.4 In comparison, Kohl’s total operation is currently valued at about $7.3 This marks the second time Kohl’s has come under pressure from its investors in 2021. billion or more.”

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Retail TouchPoints

AUGUST 17, 2022

Looking at all the stats, frankly one might even say quite the opposite. at the peak of the pandemic. at the peak of the pandemic. Add the increasing CPC costs at all sorts of paid advertisement channels and harsher competition to that, and you get a not-so-rosy outlook for the market altogether. In 2021, 20.8%

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Retail TouchPoints

MAY 30, 2025

Build a Fix Around a Specific Item In 2021, Stitch Fix also introduced Freestyle , which allows customers to shop individual items whenever they want. Revenue per active client for the quarter was up 4% year-over-year to $537 on average, and both the mens business and Freestyle channel have returned to top-line revenue growth.

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Retail TouchPoints

MARCH 2, 2021

Additional leadership changes include: With the elimination of the COO role, Chief Stores Officer Marc Mastronardi and Chief Supply Chain Officer Dennis Mullahy will report directly to Chairman and CEO Jeff Gennette; Laura Miller has been appointed CIO, reporting directly to Gennette, effective March 15, 2021. Patent and Trademark Office.

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Retail TouchPoints

AUGUST 1, 2022

The Walmart Restored products, which include items from well-known brands including Apple , Samsung and KitchenAid , all have been professionally inspected, tested and cleaned, and the retailer offers a 90-day free returns policy to help boost shopper confidence. “At

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Inside Retail

MARCH 26, 2025

Daniel Kitay: Funday launched in April 2021, but the journey started well before that. IR : Did the company face an adjustment period after the most extreme restrictions began to be lifted and consumer sentiment stabilised around the end of 2021? In what ways has it returned to “normal”?

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Retail Gazette

NOVEMBER 24, 2024

He served as chair since 2021, and took day-to-day responsibility for leading the grocer alongside Rob Hattrell, an executive at TDR, the private equity firm that owns a majority stake in the supermarket chain, after co-owner Mohsin Issa stepped down. Leighton, was Asda CEO from 1996 to 2001 and chaired the Co-op for almost a decade.

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Retail TouchPoints

JANUARY 4, 2022

This trend involves brands reselling previously owned products at a discount — and it’s caught on quickly. It’s an important secondary market for returned goods, helping retailers reduce waste and recover cost, especially as returns increase in step with ecommerce growth. Capitalizing on Product Lifecycle and Supply Chain.

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Retail TouchPoints

NOVEMBER 12, 2020

The omnichannel device is designed to be a fully integrated foot scanning system that can help shoppers find correctly fitting footwear and orthotics and provide an enhanced customer experience at retail. Another potential benefit is reducing returns by providing shoppers with a better fit.

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