Retail TouchPoints

SEPTEMBER 8, 2021

According to a 2020 survey, over half of U.S. adults say they begin their online shopping search on Amazon. A business model that was only possible with their unparalleled investment in the systems and shipping, fulfillment and supply chain infrastructure to support it. It’s no secret that Amazon is the ecommerce titan.

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Retail TouchPoints

FEBRUARY 15, 2022

Outfits like GoPuff, Gorillas and 1520 took the grocery market by storm in 2021, offering a limited menu of consumables, delivered to your door in an incredible 30 minutes or less (and commanding multi-billion dollar valuations in the process.) Meanwhile, rising energy, shipping and labor costs means higher prices for many grocery items.

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Retail TouchPoints

MARCH 5, 2024

Amazon pioneered the paid loyalty program with Amazon Prime, which has been in operation for nearly 20 years and has more than 200 million members worldwide. Walmart debuted its Walmart+ program in September 2020, followed by Kroger ’s Boost program in November 2021.

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Retail TouchPoints

JANUARY 10, 2023

Amid the mayhem of the current holiday shopping season, online sellers are frantically working to move products. Sellers are also setting up independent stores on platforms that can help automate the selling process and enable sellers to connect their stores to a broader range of marketing channels. Negotiate better terms.

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Retail TouchPoints

MARCH 5, 2024

[Update from 3/6/2024] Over the next decade, Target plans to build more than 300 new stores and upgrade the vast majority of its brick-and-mortar fleet, with projects ranging from full remodels to adding Ulta Beauty locations, upgrading fixtures and supporting same-day services.

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Retail TouchPoints

MARCH 3, 2022

billion on Cyber Monday 2020 , while Singles Day in November 2021 in China drove $139 billion in sales for two of that country’s major online shopping platforms. That includes frictionless payments and checkout and fast shipping options. Consider that in the U.S., ecommerce merchants pulled in $10.8 ATO fraud against U.S.

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Retail Focus

APRIL 7, 2022

For many SME retailers, the thought of scaling their businesses to enter new markets has many perceived barriers, particularly if you’re managing multiple roles within your business from stock procurement to marketing, quality control and customer services. Chris White, Head of Delivery, fulfilmentcrowd. Simplifying the schemes available.

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365 Retail

OCTOBER 27, 2022

More than a quarter of Brits now make the majority of their purchases online – an increase of 18% when compared to shopping pre-pandemic, according to new data. Wider statistics from the survey show that those living in the UK, France and Italy are the least patient when it comes to customer service. Go omnichannel .

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Inside Retail

JULY 6, 2021

The unprecedented disruptions of 2020 unravelled retail assumptions and exemplified retailers’ resilience in the face of drastically changed customer demands. Shopping at the edge” will expand. Digital, mobile, chatbots, social, curb-side — shopping now happens anywhere and anytime.

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Inside Retail

JUNE 13, 2023

We speak with Yoox Net-a-Porter’s APAC general manager Natalie Lee about the resilience of luxury spending amidst an economic downturn, the importance of localisation, personalisation and incredible customer service, and how the company is using technology to improve the way it operates. How do you plan to leverage them?

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Retail TouchPoints

OCTOBER 4, 2021

Flexible Payments Will Gain Further Ground. Flexible payments are continuing to gain steam, particularly among younger generations. A survey by Klarna found that 75% of Gen Z, 76% of millennials and 60% of Gen X are looking for more flexible payment options. Let the countdown begin….

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Retail TouchPoints

DECEMBER 30, 2021

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. This approach can reduce fraud losses and improve the shopping experience for good customers. Federal data indicates that impostor scams and ecommerce fraud topped the list.

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Retail Adventures

MAY 23, 2020

The store is now closed but when it’s operational, shoppers arrive by the busload to spend the day exploring its treasures and enjoying lunch in the Atrium Café. If you don’t already, add “Start Ship”, “Complete By”, and “Cancel If Not Shipped By” dates on every order you write.

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Retail TouchPoints

SEPTEMBER 29, 2020

Retailers seeking guidance as they look ahead to an uncertain Q4 will find plenty of solid, practical advice in the 2020 Retail Strategy and Planning series of webinars, now available on-demand. As a result, many retailers must move beyond manual processes to calculate their sales tax obligations.

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365 Retail

NOVEMBER 17, 2021

Nearly a quarter of consumers across the globe predict they will spend more on gifts in 2021, in contrast to their holiday spending in 2020. When asked about the rationale behind this projected increase, the top two reasons were to make up for missed holidays in 2020 (52%), followed by an improved financial situation (34%).

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Inside Retail

NOVEMBER 29, 2023

It offers a unique value proposition to users and retail partners through the hyper-personalised styling service it provides, 24/7. We don’t hold stock, handle payments or shipping. Mys Tyler’s recently launched AI stylist is one such example.

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Retail TouchPoints

MARCH 29, 2022

Sessions illustrate the increasingly complex nature of the customer experience, and how the lines between commerce, marketing, service, and even supply chain and fulfillment, continue to blur. You need to get buy-in from across the organization — from the finance team, from the customer service team, from the IT team, from the marketing team.

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A1 Retail

JANUARY 19, 2022

Supply chain fears prompted early shopping with a 28% increase in October. The data showed that BNPL transactions peaked more than 43 percent in October as shoppers began their 2021 holiday shopping early. Within October 2021, a peak at 99 percent was recorded compared to the same period in 2020. increase in travel packages.

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Inside Retail

JUNE 28, 2021

In today’s new normal, the shopping experience is no longer defined by the boundaries of bricks-and-mortar, but by the customer journey as a whole. Consumers now expect retailers to engage them whenever and wherever they want, with a shopping experience tailored to their individual needs. And consumers can feel it.

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Retail Focus

NOVEMBER 29, 2021

These days, online shopping is a massive industry. In 2020, with the COVID-19 pandemic in full swing, online retailers earned over $4.2 Customer Service – Unless you’re a web designer, building your storefront can be relatively complicated. Look for options that include firewalls and other encryption services. .

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Inside Retail

MARCH 31, 2022

Fast forward to 2020 and Shein had become the world’s largest online-only fashion firm, valued at more than US$30 billion ($40.1 In the past five years, Shein has acquired Romwe, another Chinese e-commerce site operating in the US, and begun developing its own integrated supply chain, rivalling those of Zara, Fashion Nova, and H&M.

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Inside Retail

JUNE 29, 2022

Still, it was trailing Lazada in its home country of Singapore, as well as in the Philippines, Malaysia and Thailand – four of the key Southeast Asian markets in which it was operating. Its revenue growth hit 160 per cent in 2020 and 136 per cent in 2021, which translated into an increase in dollar terms from US$835 million to US$5.1

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Retail TouchPoints

AUGUST 11, 2022

Not too long ago, Wish was the top shopping app in the world , but like many giants before it, Wish was felled by its own weight. It’s amazing, but I mean where would you put that on your shopping list?”. The trade-off is long shipping times and sometimes subpar quality, another thing Talwar is working to change.

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Retail Geek

DECEMBER 7, 2020

They are able to see the carrier shipping performance for all those clients and provide aggregate data that gives us insight into holiday shipping performance, also known as #shipageddon. Episode 249 of the Jason & Scot show was recorded live on Monday, December 7th, 2020. Transcript.

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Retail TouchPoints

MAY 29, 2020

In comparison, revenue from existing e-Commerce-only shoppers was down 15% ; revenue from omnichannel customers was flat; and revenue from previous in-store only customers grew 45% as they explored online shopping. However, retailers will have their work cut out for them. Strong Engagement Retains Old Customers While Attracting New Ones.

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Independent Retailer

JANUARY 5, 2023

Supply chain, inventory, and shipping challenges remain. . Live Shopping on the Rise. It is clear that ecommerce shopping will remain a major revenue source for retailers. Many brands that were once online-only are turning to brick-and-mortars to cater to Gen Z consumers who are interested in shopping physically.

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Retail TouchPoints

JANUARY 5, 2021

And merchants may have been extra concerned about fraud during the holiday shopping season, because the crush of holiday orders and unusual shopper behavior (binge-buying, shipping to multiple addresses) can make it hard to detect fraudsters online and at curbside for BOPIS pickups. The cost of fraud to retailers is up 6.6%

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Inside Retail

DECEMBER 19, 2021

The retailer’s ‘gifting’ panels, located at Bondi Beach in Sydney, Federation Square in Melbourne and in Brisbane’s Queen Street Mall are positioned to serve consumers with a speedy and convenient shopping experience while they are out and about in the lead up to Christmas. billion in 2020, is projected to reach US$146.6

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Retail TouchPoints

JULY 29, 2021

In that time, Bojanowski has seen her fair share of shifts and transformations in the business, but even still 2020 stood out, as it did for many retail executives. Retail TouchPoints (RTP): With all the new services you launched during the pandemic, did you see your customer base shift or expand in any way?

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Wiser

APRIL 3, 2023

The online shopping experience has grown exponentially in recent years and has changed to encompass much more than just a website with an online storefront. You choose the product you want, put in your shipping and payment information, checkout, and then go straight back to scrolling through your feed. Nearly every time, right?

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Independent Retailer

NOVEMBER 2, 2021

About 43 percent of customers online begin shopping by going directly to the search bar to find their items instead of browsing by category. Meet Consumers Where They Want to Shop. “I Crypto Payments Help Deliver a Competitive Advantage. Engaging Customers with Experiential Retail. Low Inventory Does Not Mean Lost Opportunities.

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Indigo 9 Digital

MARCH 30, 2022

While online shopping definitely accelerated in 2020, saying physical retail is more or less obsolete is not true,” said Nishtha Mehta, a China-based corporate innovation coach. “In Personalized shopping recommendations. Digital payments including facial recognition. Fast shipping. Stores as fulfillment centres.

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A1 Retail

AUGUST 16, 2021

The Fragrance Shop (TFS), a UK fragrance retailer, has over 150 fragrance brands and 200 stores. Covid-19 had a significant impact on The Fragrance Shop, with over 200 stores closing down for approximately 25 weeks. Covid-19 had a significant impact on The Fragrance Shop, with over 200 stores closing down for approximately 25 weeks.

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Retail Minded

MARCH 10, 2022

Very few retail leaders would argue that the role of physical stores are the same as they were at the start of 2020. Quite simply, retailers need to rethink traditional ideas around assets and operations. Most would agree that they are very different in direct response to the global pandemic.

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Indigo 9 Digital

JUNE 9, 2022

There are many different theories about how the in-store shopping experience will change over the next decade. Scanning QR codes as you shop to retrive product information is another feature of in-store shopping you will see more of. Personalized shopping recommendations. Digital payments including facial recognition.

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Rain Pros

JANUARY 15, 2023

Overhead Costs are Low Operating an online business means you don’t have to absorb inflated overhead costs common among brick-and-mortar stores. Expenses such as storefront real estate, physical signage, customer service associates, and insurance policies, won’t eat away at your profit margins and drive up prices for your customers.

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Retalon

SEPTEMBER 22, 2021

Major retailers survived 2020 by transforming how they got their products into customers’ hands. Instead of only shipping to customers’ homes, retailers let online customers shop from their local and online store’s inventory and pick up their orders from their closest brick-and-mortar location the same day. What is BOPIS?

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