Retail TouchPoints

AUGUST 11, 2020

As the pandemic has driven the adoption of e-Commerce to a level retailers didn’t expect to see for a year or more, many are speeding up the development of digital products and services that were further ahead on their technology roadmaps. The third-party vendors will ship the products directly to the consumers’ homes.

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Retail TouchPoints

APRIL 24, 2023

As brands increasingly look to resale to build their sustainability credentials, ThredUp ’s white label resale-as-a-service (RaaS) is proving to be an appealing plug-and-play option for retailers. For items that sell on ThredUp, customers then receive a shopping credit with the brand through which they initiated the Clean Out process.

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Retail TouchPoints

FEBRUARY 16, 2022

Some think it will revolutionize the way we shop forever, marrying the advantages of in-person and online shopping and unlocking new possibilities for how we buy and sell products (both physical and digital). How will we pay for goods and services? Brands will need to invest in compliance.

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Retail Bound

JANUARY 12, 2023

Therefore, to be successful, eCommerce retailers and eCommerce order fulfillment services need to understand the new trends in consumer shopping behavior. In this blog post, we discuss 5 trends in eCommerce consumer behaviors that online retailers and eCommerce fulfillment services should be aware of this year.

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Inside Retail

NOVEMBER 22, 2023

The holiday shopping season is teed up for its annual explosion of spending. However, unlike gift buyers heading to stores or shopping online these adversaries are not seasonal actors. However, unlike gift buyers heading to stores or shopping online these adversaries are not seasonal actors.

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Retail TouchPoints

OCTOBER 4, 2022

In addition to supporting customers who use Supplemental Nutrition Assistance Program (SNAP) Electronic Benefits Transfer (EBT) payment options, the program also affords easier access to Amazon Layaway. The ecommerce giant noted that the program was introduced to help consumers as they weather rising costs on essentials.

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Retail TouchPoints

NOVEMBER 3, 2021

Buzek forecasts very strong growth for these solutions during the next two years, with self-checkout rising 178% , contactless payment climbing 190% and payment via consumers’ mobile devices increasing 300%. Retail ‘winners’ were already doing this at much higher levels than others, even before COVID,” said Buzek.

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365 Retail

MAY 1, 2024

Like a brick-and-mortar store, your virtual shop needs constant care and maintenance to run smoothly. Besides providing worry-free operations, ecommerce support services are paramount to forming great customer service—a crucial aspect that could make or break your digital venture.

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Retail TouchPoints

APRIL 5, 2022

Consumers will be encouraged to clean out their closets to earn PacSun credits and to shop for “pre-loved” (a.k.a. At PacSun, we are committed to digital innovation and delivering services that our customers will love and use,” said Mimi Ruiz, VP of eCommerce at PacSun in a statement. gently used) items through the retailer’s website.

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Retail TouchPoints

JUNE 13, 2023

In our post-pandemic world, online shopping behavior is rapidly changing — and modern ecommerce businesses need to adapt to keep up. That said, don’t rely on an AI chatbot to completely replace your customer service team. However, in 2023, a different kind of third-party payment option is gaining speed: the buy-now-pay-later option.

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Retail TouchPoints

OCTOBER 11, 2021

The retailer also is currently seeking third-party solution providers in areas including payment processors, order management and shipping and fulfillment.

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Retail TouchPoints

JULY 27, 2022

Delivery expenses and costs for in-store picking and other operations can be very high if not optimized correctly for scale and profitability. This type of platform can aid grocers in providing customers with a seamless shopping experience even as their preferences keep evolving. Provide smooth and efficient customer experiences.

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Retail TouchPoints

AUGUST 7, 2023

When it debuted back in 2010, Wish was the only game in town as far as manufacturer-direct discount shopping apps went. But times have changed dramatically in the 13 intervening years: Temu , which debuted just last September, is now the top shopping app in the U.S., Reducing shopping and shipping friction.

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Global Shop

MAY 9, 2024

It’s a process of independent companies working together and sharing resources and capabilities to achieve goals they can’t achieve on their own. Transactional collaborations generally aim for short-term operational goals driven by immediate business needs. Manufacturing collaboration is external. New opportunities. Better quality.

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Inside Retail

JANUARY 14, 2024

Running from January 14-16, the conference has attracted thousands of global retailers, suppliers, and media, all clamouring to see what’s new in the world of shopping and consumers. In a time when businesses are losing billions in potential sales due to e-commerce fraud , such tools would be useful in avoiding false payments and other scams.

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Inside Retail

MAY 25, 2022

The findings in BigCommerce’s 2022 ANZ State of Ecommerce Report give valuable insights into what aspects of online shopping matter to consumers. The importance of an easy checkout process and a reassuring returns process are consistent themes dating back to last year’s State of Ecommerce Report. A growing security concern.

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Retail TouchPoints

JUNE 7, 2023

That sense of unease is to be expected from a cohort shaped by both the 2008-2009 Great Recession and the COVID pandemic, and it’s had a big impact on their shopping choices: nearly half ( 48% ) say they shop the most often at discount/off-price retailers, and 25% frequently patronize dollar stores.

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Retail TouchPoints

AUGUST 24, 2022

With the critical holiday shopping season on the horizon, brands need to act now to optimize their sites. For example, a brick-and-mortar clothing shop might decide to run a holiday sale on certain items and find that more shoppers are coming into the store to buy items. Don’t delay action when it comes to upgrading your storefront.

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Retail TouchPoints

NOVEMBER 1, 2022

Consumers expect brands to provide seamless access to products and services via mobile apps. Location infrastructure gives retail product and operations teams the ability to tackle logistical challenges and labor shortages while offering customers an improved experience in-store and during order fulfillment.

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Inside Retail

MARCH 5, 2024

However, international shipping disruptions in the Red Sea and global conflict’s potential impact on oil prices will continue to put pressure on product availability and costs. The post How Ikea Australia plans to champion affordability and the shopping experience appeared first on Inside Retail Australia.

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Retail TouchPoints

APRIL 18, 2023

Shopping is everywhere. There are seemingly endless opportunities to shop — or be inspired to shop — in both the physical and digital worlds at any moment. While this new way of shopping holds a lot of promise for brands, it’s not without its challenges.

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Retail TouchPoints

JANUARY 26, 2022

Merchants in particular had to quickly shift from in-store sales to online and learn how to accept payments digitally. Given the ongoing shift in consumer shopping preferences, many of these new businesses will be digital-first companies. These can all be categorized as customer service-type chargebacks.

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Small Biz Trends

JANUARY 24, 2022

Both platforms are designed to make it easier for an e-commerce business owner with no coding experience to set up shop easily. By opting for this plan, you will gain access to all features including real time carrier shipping, advanced discounts and more. > Shopify Payments Vs. Squarespace Payments.

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Retail TouchPoints

OCTOBER 18, 2023

For retailers with overseas customers, the returns process can be more complex, with potentially more loopholes for returns fraud. By examining shared IP addresses, shipping addresses and payment methods, retailers can uncover hidden associations that might indicate organized fraud rings.

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Retail TouchPoints

JULY 26, 2021

You can’t just repurpose your B2B website and add a shopping cart to turn it into a shopping platform. A tech stack is the ecosystem of hardware and software platforms needed to manage the DTC order fulfillment process from end to end. Wholesalers are used to shipping pallets and containers from one warehouse to another.

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Retail TouchPoints

JANUARY 29, 2021

For Vietnamese retail management firm Au Chau Fashion and Cosmetic Company (ACFC) , the rapid adoption of online shopping spurred by COVID-19 store closures offered an opportunity to beef up the omnichannel experience across its suite of international brands. .

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Inside Retail

APRIL 4, 2024

In addition to the brand’s DTC website, Safely products are currently available at the University of Texas’ student shop and in several specialty stores throughout Texas. Currently, Safely is able to ship to 46 states within the US, excluding Alaska, Hawaii, Massachusetts and New York.

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Small Biz Trends

JUNE 29, 2023

The customer service representative emerges as a pivotal figure, often embodying the company’s image. This article details the specifics of crafting a precise and comprehensive customer service representative job description tailored for a small business environment. Processing payments and refunds.

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Retail TouchPoints

JANUARY 10, 2023

It enables sellers that also operate a DTC site to deliver an Amazon-level experience (simplified payment processing, fast delivery, easy returns) in their own branded environments, where they own both the sales and the increasingly valuable data that they generate. and the honest answer is, maybe.

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Retail TouchPoints

FEBRUARY 8, 2021

authorized rapid antigen and RT-PCR saliva tests — both available through contactless purchase and payment on a mobile device. The TRUSTPASS rapid antigen at-home test kit provides results in just 15 minutes, with no shipping or lab work required and a 97.4% accuracy and 100% specificity, meaning false negatives are unlikely.

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Retail TouchPoints

NOVEMBER 4, 2021

Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence. Holiday shopping insights from the Adobe Digital Economy Index predict that ecommerce will become even more ubiquitous, with U.S.

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Retail TouchPoints

JUNE 17, 2022

Walmart and Roku have announced a new partnership “to make TV streaming the next ecommerce shopping destination.” Payment details will be pre-populated from Roku Pay , Roku’s payments platform. A Walmart purchase confirmation is then emailed to the customer with shipping, return and support information.

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Retail TouchPoints

JANUARY 24, 2023

Organizations can create multi-user accounts with up to five users, allowing members of the same company to share payment information, order history and purchasing capabilities. Qualified organizations also can enroll in the Walmart Tax-Exemption Program to automatically have eligible taxes removed during checkout.

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Retail TouchPoints

OCTOBER 6, 2022

Among its multiple impacts, COVID-19 accelerated an elongation of the holiday shopping season that was already underway. Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that).

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Retail TouchPoints

APRIL 18, 2023

Online shopping has existed for 40 years or so now, depending on what starting point you use, and while it’s undergone many changes, the basic paradigm remains. His platform Flip — described as a “shopping social network” — already has more than 1,000 brands participating, including E.l.f.

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Retail TouchPoints

AUGUST 15, 2023

What it didn’t have at that point was a streamlined, intuitive online checkout process — and that quickly became a major hindrance to the company’s DTC expansion plans. “We It was an involved, intense process. Once there’s a certain percentage of fraudulent orders, financial companies [can stop servicing you].”

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Retail TouchPoints

JUNE 23, 2022

Understanding the online shopping habits and preferences of parents and college students can help ecommerce retailers pass the back-to-school season test with flying colors. Give Back-to-School Shoppers Alternative Payment Options. Streamline Your Checkout Process for Busy Parents and Students.

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