Retail TouchPoints

OCTOBER 12, 2021

After a holiday season ripe with uncertainty and disruption in 2020, we’re excited to judge this year’s nominations both virtually and in person. The awards will be announced at the PAVE Holiday Celebration on December 8, 2021 in New York City, as well as on RetailTouchPoints.com. Submit your nomination now!

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Returns Specialty Retailers Department Stores Planning 182

Retail TouchPoints

DECEMBER 31, 2020

2020 has been an exceptional year for the retail sector, with all businesses having to rapidly adapt in some way or another. These are our predictions for retail in 2021. Accepting that this “cocooning” is a permanent shift is an important first step for success in 2021. Consumer Behavior has Changed for Good.

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VMS

JANUARY 26, 2022

shoppers returned more than $761 billion worth of merchandise in 2021, growing to an average of 16.6 The National Retail Federation and Appriss Retail surveyed 57 retailers between mid-October and mid-November and found that the average rate of returns on online purchases is even higher, clocking in at 20.8 percent in 2020.

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Returns Visual Merchandising ATS 86

Retail TouchPoints

JANUARY 7, 2022

It’s been another year of record-breaking ecommerce sales combined with unprecedented snarls across shipping and inventory ecosystems, so it should come as no surprise that return rates for 2021 are expected to have gone through the roof. Getting at the Root of Apparel and Footwear Returns.

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Returns Apparel Supply Chain Management Fashion 253

Inside Retail

MAY 29, 2022

Zara’s decision to start charging for online returns this month has raised complex questions about why people send back such a high proportion of items they buy online, and what can be done about it. As of 4 May, the Spanish fashion brand has started charging customers around the world for returns sent back through the mail.

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Returns Merchant Services Consumer Shopping 246

Inside Retail

MAY 11, 2022

Australians are returning to shopping malls as Covid fears subside with Scentre Group reporting customer visitations up 12 per cent on 2021 levels during the first quarter. It’s the worst figure since August 2020 when Victoria was suffering from Covid-related lockdowns. . per cent to 90.4 per cent in 2022.”.

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Returns Consumer Specialty Store Shopping 264

Retail TouchPoints

AUGUST 30, 2021

Retail rode strong into Q2 2021 as shoppers returned to stores even as digital sales remained elevated. in Q2 2021 while its digital comparable sales grew 10% , building on the 195% growth achieved in 2020. comparable sales growth during the quarter thanks to shoppers returning to the outdoors — well above the 0.2%

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Consumer Fulfillment Department Stores Sporting Goods 311

Retail TouchPoints

MARCH 15, 2021

Lord & Taylor will return from bankruptcy as a digital-first retailer in April under its new owner Saadia Group, according to multiple sources. for $100 million in August 2019, but Le Tote itself went bankrupt just a year later in August 2020. Known as the oldest department store in the U.S.,

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Inside Retail

MAY 2, 2023

This was partly measured by 2021 research from Shopper , with 62 percent of customers making an effort to support local businesses, and one in three Australians feeling closer to their local community during this period. She added that we’d perhaps never see the number of workers in the CBD return to pre-pandemic levels.

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Retail TouchPoints

JANUARY 26, 2021

In 2020, more than any year since the advent of online and mobile commerce, consumers lost a sense of control. Culled from this agile, iterative survey data, here are six things we learned consumers want from retailers heading into 2021: 1. Something different (Advantage: DTC brands).

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Retail TouchPoints

JUNE 28, 2022

retail segment; the National Retail Federation (NRF) found the value of merchandise returned by consumers last year topped nearly $750 trillion. There is clearly a mounting and significant return waste problem. So why aren’t merchants processing these returns in efforts to recoup these massive losses? Take the U.S.

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Retail TouchPoints

APRIL 2, 2021

Kroger outlined plans to deliver total shareholder returns of 8% to 10% in 2021 at its virtual Investor Day, held March 31, 2021. In 2020 alone, driven largely by COVID-19, digital sales doubled , as did the number of households using Kroger’s network of digital offerings. on March 22.

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Supermarket Fulfillment Returns Planning 211

Inside Retail

NOVEMBER 9, 2021

per cent on the same period of 2020, with the main difference being the widescale easing of restrictions across several Australian states – creating a sharp increase in spending on travel, transport, entertainment, and retail. The post Retail spending jumped in October as customers returned to shops appeared first on Inside Retail.

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Returns Shopping Department Stores ATS 240

Retail TouchPoints

MARCH 24, 2021

Former Amazon exec Adam Selipsky will return to lead the company’s cloud computing division, Amazon Web Services, when current AWS chief Andy Jassy steps into the CEO role later this year. billion in annual operating profit in 2020, which GeekWire calculates as 63% of the company’s total operating profits for the year.

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Retail TouchPoints

MAY 14, 2021

ROI for online advertising benefited from the shift to ecommerce in 2020, as well as the increasingly granular targeting capabilities offered by the biggest players in the space, according to the Sidecar 2021 Benchmark Report. I think that we’ve continued to see that in 2021.

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Retail TouchPoints

JUNE 10, 2021

Retail sales for 2021 are now expected to grow between 10.5% growth that was projected in February 2021, though some analysts cautioned that different retail segments, at different times of the year, would see their own ups and downs. In contrast, other segments may experience outsized gains as old habits return. trillion to $1.13

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Sporting Goods Apparel Grocer Returns 174

Retail TouchPoints

AUGUST 16, 2021

Many ecommerce retailers, particularly in the apparel space, have resigned themselves to return rates of 20%, 30% or more as a death-and-taxes-style inevitability. When Otero relaunched its website in June 2021, the retailer put the Perfitly solution front and center. Online-Only is No Problem for Otero.

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Returns Apparel Fashion Consumer 299

VMS

JANUARY 25, 2022

(PRESS RELEASE) Retailers expect more than $761 billion in merchandise sold last year to be returned by consumers, according to a report released today by the National Retail Federation and Appriss Retail. retail sales, which soared to $4.583 trillion in 2021. “As The 2021 total rate of returns (16.6 to return fraud.

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Returns Visual Merchandising Accounting Apparel 52

Retail TouchPoints

APRIL 26, 2021

Besides trying to keep their stores sufficiently stocked, the biggest challenge for many grocery retailers in 2020 was trying to determine what shopper behaviors would remain in place post-pandemic. The February 2021 edition of the Insights Study found just 8% of participants saying they shopped for groceries exclusively online.

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Promotions Shopping Consumer Fulfillment 275

Inside Retail

AUGUST 27, 2023

Created in connection with Kendo Brands, a beauty incubator owned by luxury group LVMH, Marc Jacobs Beauty was discontinued in 2021 after its contract with Kendo ended and was not renewed. The fashion house also gained a younger, more trend-savvy consumer base with the launch of the Heaven by Marc Jacobs line in 2020.

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Returns Fashion Consumer ATS 130

Inside Retail

JANUARY 6, 2022

As the dust settles on 2021, it is clear that many of the changes we had assumed were temporary are in fact here to stay. One such area was a business’s returns policy. This has been a major driver behind the increased volume of retail returns made in 2020-2021. Understanding the Importance of a Returns Policy.

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Returns Customer Experience Shopping ATS 130

VMS

JANUARY 25, 2022

Retailers expect more than $761 billion in merchandise sold last year to be returned by consumers, according to a report released today by the National Retail Federation and Appriss Retail. retail sales, which soared to $4.583 trillion in 2021. “As The 2021 total rate of returns (16.6 to return fraud. billion (10.6

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Returns Loss Prevention Payment Services Visual Merchandising 52

Mass Relators

JANUARY 25, 2022

retail sales soared to $4.583 trillion in 2021. But a report released Tuesday by the National Retail Federation and Appriss Retail found that retailers expect more than $761 billion worth of the merchandise they sold last year to come back to their stores as returns. The 2021 total rate of returns (16.6%) is up from 10.6%

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Returns Apparel Accounting Consumer 52

Retail TouchPoints

JANUARY 11, 2021

The question of when — or if — a return to normal is in sight is still being pondered. Even with new vaccines potentially coming on the market in the months ahead, it’s likely the trends we’ve seen in 2020 will continue into 2021. Real-time data is the key for 2021. The auto industry speeds to digital. Conclusion.

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Consumer Marketing Returns Planning 233

Retail TouchPoints

MARCH 4, 2024

Back in 2021, firms like Thrasio were able to buy these Amazon-based businesses for around 4X to 6X EBITDA and then turn that into a 15X to 25X valuation on the combined business. But as the world has returned to normal and shoppers have returned to stores, the ecommerce bonanza has faded.

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Finance Returns Marketing 228

Retail Focus

FEBRUARY 24, 2022

Nearly half of retailers think they will see the end of widespread supply chain delays and disruption this year, with movement of goods returning to levels of normality seen before COVID and Brexit. The post Supply chain confidence returning for retailers appeared first on Retail Focus - Retail Design.

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Retail TouchPoints

FEBRUARY 22, 2021

and Canada, said that traffic at its domestic centers returned to 99% of pre-pandemic levels in January. shopping centers — Meriden, Siesta Key and Sunrise — as part of a consolidation effort in 2020. The company reported net income available of $300,000 in Q4 2020, a significant improvement from the net loss available of $12.1

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Returns Consumer Shopping Planning 162

Retail TouchPoints

FEBRUARY 23, 2021

Macy’s Q4 and full-year 2020 results show signs of a turnaround for the department store, hard hit, like many of its counterparts, by the COVID-19 pandemic. 31, 2021 was $160 million , putting the company back in the black but still down significantly from the $340 million generated in the same quarter the previous year.

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Retail TouchPoints

JULY 23, 2020

Bank , Moores Clothing for Men and K&G brands — have returned to operation after closing due to the pandemic. 1, 2020 and it will record a pre-tax charge of approximately $6 million in the quarter for severance payments and other termination costs. and enter the Canadian market in mid-2021.

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Location Payment Services Planning Store Operations 147

Inside Retail

OCTOBER 20, 2023

The brand was acquired by Crescent Capital in 2017, but fell into voluntary administration in March 2020, largely due to the impact of the Covid-19 pandemic. The business started to reemerge after Travis Wright , former GM of Esther & Co, became CEO in 2021.

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Boutique Apparel Wholesale Returns 264

Retail TouchPoints

NOVEMBER 23, 2020

While news of potential COVID vaccines has many retailers anticipating a return to in-store shopping in 2021, this year’s Q3 financial results show that consumers’ hunger for ecommerce shows no sign of being sated. Pandemic Difficulty Means Struggling Retailers Will be Held Back Even Further.

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Fulfillment Department Stores Customer Experience Fashion 192

Retail TouchPoints

JANUARY 5, 2021

Preliminary holiday 2020 results have proven unsurprising so far: analysts expect modest year-over-year growth fueled by a massive increase in ecommerce activity across a longer-than-usual season. 24, 2020), or 2.4% However, the larger story of holiday 2020 is still being written. 11 through Dec. during the traditional Nov.

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A1 Retail

FEBRUARY 17, 2022

ReBOUND data shows Jan 22 returns were more than 1.5x December 21 was busiest returns month ever – 226% higher than Dec 20. December 2021 surpassed December 2020 returns volumes in just 9 days . This makes December 2021 the busiest returns month ReBOUND has ever recorded. higher than Jan 21.

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Returns Fashion Shopping Planning 40

Retail TouchPoints

AUGUST 2, 2021

It’s a stark shift from 2020, when puzzles, gardening tools, cookware, headphones and exercise bikes topped shoppers’ lists. But at least one pandemic trend is here to stay — purchases of sweats, leggings and all things athleisure spiked in 2020, and sales remain “comfortably strong,” according to Amazon.

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Retail TouchPoints

MARCH 8, 2021

From April through December 2020, companies experienced the longest period ever of sustained high email volume, with email sending rates remaining at the level of the previous holiday season throughout most of 2020, according to Validity research. Verizon Media’s Becker says his personal wish is for 100% adoption of DMARC in 2021.

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Marketing Management Accounting Promotions 150

Retail TouchPoints

MAY 3, 2021

Besides trying to keep their stores sufficiently stocked, the biggest challenge for many grocery retailers in 2020 was trying to determine what shopper behaviors would remain in place post-pandemic. The February 2021 edition of the Insights Study found just 8% of participants saying they shopped for groceries exclusively online.

Promotions 183

Promotions Shopping Consumer Fulfillment 183

Inside Retail

JULY 3, 2023

Part of this is due to the return to bricks-and-mortar retail, with more people buying books impulsively while out-and-about, rather than online. One way Booktopia is doing this is through its growing textbook and education offer, having partnered with student portal Zookal in 2021 , and purchased university-focused bookstore Co-op in 2020.

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