Mass Relators

JANUARY 25, 2022

retail sales soared to $4.583 trillion in 2021. But a report released Tuesday by the National Retail Federation and Appriss Retail found that retailers expect more than $761 billion worth of the merchandise they sold last year to come back to their stores as returns. The 2021 total rate of returns (16.6%) is up from 10.6%

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Returns Apparel Accounting Consumer 52

Retail TouchPoints

FEBRUARY 23, 2021

Macy’s Q4 and full-year 2020 results show signs of a turnaround for the department store, hard hit, like many of its counterparts, by the COVID-19 pandemic. 31, 2021 was $160 million , putting the company back in the black but still down significantly from the $340 million generated in the same quarter the previous year.

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Department Stores Returns Jewelry Apparel 211

Retail TouchPoints

MARCH 8, 2021

From April through December 2020, companies experienced the longest period ever of sustained high email volume, with email sending rates remaining at the level of the previous holiday season throughout most of 2020, according to Validity research. Verizon Media’s Becker says his personal wish is for 100% adoption of DMARC in 2021.

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Marketing Management Accounting Promotions 150

Retail TouchPoints

OCTOBER 4, 2021

compared to the same period in 2020 and 3.4% Claire’s is already working to build on this momentum through the launch of its Cdrop subscription box service in September 2021. However, the brand has yet to return to profitability despite its growth. million in Q2 2021 on revenue of $356 million.

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Jewelry Accessories Accounting Location 260

Retail TouchPoints

SEPTEMBER 17, 2022

The bureau also released the Buy Now, Pay Later: Market Trends and Consumer Impacts report, which found that Affirm, Afterpay, Klarna, PayPal and Zip together provided 180 million loans totaling over $24 billion in 2021, a near tenfold increase from 2019. Apparel and beauty companies accounted for 80.1% in 2020; A total of 13.7%

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Consumer Payment Services Apparel Accounting 215

Inside Retail

APRIL 15, 2021

But in 2020, the Brexit saga became nothing but background noise, as the world hit pause on just about everything normal. Three prime ministers later and Britain quietly left the EU on 31 January 2021. trillion more savings in the United States in 2020, more than doubling household savings year-on-year.

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Returns Accounting Fashion Shopping 130

Inside Retail

JULY 27, 2023

Co-founder Martin Hosking returned to the business in March to lead it back to growth. Since his return, Hosking’s short-term goal has been to reduce its cost base and become profitable “as soon as possible.” Standard accounts are subject to a monthly account fee, while Premium and Pro accounts are not.

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Accounting Returns Management Marketing 242

Retail TouchPoints

MARCH 2, 2021

With the stakes for getting returns right continuing to rise, retailers have to focus on multiple elements including the customer’s return experience and streamlining reverse logistics systems (sometimes with the help of third parties). More Online Sales Means More Returns. The big driver? Retailers across the U.S.

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Returns Merchant Services Drop-Shipping Consumer 280

Retail TouchPoints

DECEMBER 30, 2021

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. Account takeover fraud, which is driven by impostor scams, increased by 50%, with no signs of slowing down in 2021. K eep bots out of your customers’ accounts and checkout.

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Merchant Services Accounting Payment Services Returns 265

Retail Focus

MAY 27, 2021

As we enter the second quarter of 2021, the UK continues to live under social restrictions. billion market, while online stores accounted for £22.3 However, 2020 saw a 46 per cent growth in online sales – this being the greatest increase since 2008. That’s our list of ways retailers can be more sustainable in 2021.

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Shipping Accounting Returns Consumer 130

Retail TouchPoints

MARCH 26, 2021

The move, which will include products sold both in-store and online, is part of an effort to rebuild JCPenney in 2021 as the basis for returning to solid growth in 2022. Shashoua also is Chief Investment Officer at Simon , which acquired Forever 21 in partnership with Brookfield Property Partners and ABG in February 2020.

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Apparel Accounting Returns Planning 288

Retail TouchPoints

MARCH 10, 2021

Fulfillment was a key driver during the ecommerce-driven final quarter of 2020. Amazon in particular invested more than $60 billion in shipping alone in 2020, helping it maintain blazing fast delivery times, but O’Shea believes its lack of a significant physical store footprint will cause it to lag behind the competition to some degree. “The

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Fulfillment Drop-Shipping Apparel Shipping 252

Retail TouchPoints

FEBRUARY 12, 2021

With COVID-19 case counts declining and vaccination efforts underway, eager consumers and retailers are both looking hopefully toward a future return to normal. Here are five key takeaways: The 2021 Consumer is Craving Convenience. 2020 put a new spin on the old adage, “You don’t know what you have until it’s gone.”

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Consumer Customer Experience Accounting Shopping 346

Inside Retail

NOVEMBER 8, 2021

In 2020, for the first time in Australia, more than half the shareholders of a public company voted in support of a climate change resolution put forward by shareholders in the face of opposition from the company’s board of directors. Freeburn and Ramsay 2021. A record 36 shareholder ESG resolutions were put forward in 2020.

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Finance Accounting Returns Marketing 246

Mass Relators

JANUARY 24, 2022

consumer spending on general merchandise ended the year up 15% compared to 2020, with a 6% increase in unit sales. The fourth quarter of 2021 contributed 9% revenue growth and 1% unit growth over the prior year, according The NPD Group. “It Overall, holiday retail sales were not hindered by the various headwinds at play.

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Returns Consumer Accounting Shopping 52

Mass Relators

JANUARY 24, 2022

prestige beauty industry generated $22 billion in 2021, a 30% increase in dollar sales, versus 2020, according to The NPD Group. By category, fragrance outperformed all others in 2021 with sales up 49%, year-over-year, followed by hair products (up 47%), makeup (up 23%), and skincare (up 18%). . – The U.S.

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Returns Consumer Accounting Marketing 52

Retail TouchPoints

OCTOBER 23, 2020

plans to shrink its store footprint by 350 locations as the retailer works to return to profitable growth in 2021, according to CNBC. for Q2 2020, which ended Aug. for Q2 2020, which ended Aug. Gap plans to complete 75% of its initial store closures by January 2022. 1, and the retailer gained 3.5 Athleta reported a 6%.

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Returns Apparel Planning Accounting 179

Retail TouchPoints

NOVEMBER 11, 2022

The Alexa business, which had an operating loss of more than $5 billion in 2021 according to internal documents, is another of the units under scrutiny. Amazon has lost $3 billion so far in 2022 after posting net income of approximately $33 billion in 2021 and $21 billion in 2020.

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Specialty Store Planning Accounting Returns 179

Inside Retail

SEPTEMBER 26, 2022

When the pandemic hit in 2020 and working from home became the norm in place of office meetings and international business travel, menswear sales took a dive. Workwear sales are picking up as life returns to normal and stores are also adjusting their store layouts to include new emerging trends such as genderless fashion.

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Department Stores Store Layout Fashion Returns 130

Inside Retail

NOVEMBER 9, 2022

per cent in the three months to September, compared with the same period in 2021. per cent on the same month in 2021 when Covid lockdowns were heavily influencing spending patterns and volumes. The figures indicate a fall in sales in all categories as consumers became able to return to in-store purchasing.

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Payment Services Consumer Returns Accounting 241

Retail TouchPoints

AUGUST 24, 2021

Evolution is essential to retail success, even when you’re on top — a maxim Ulta Beauty has embraced over the past year as the industry reinvented itself a rapid pace, according to Kecia Steelman, COO, President of International during her opening keynote at retailX 2021.

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Returns Shopping Accounting Location 285

Retail TouchPoints

MARCH 3, 2022

billion on Cyber Monday 2020 , while Singles Day in November 2021 in China drove $139 billion in sales for two of that country’s major online shopping platforms. Account takeover fraud trends pose additional risks. However, account takeover (ATO) fraud has been steadily rising in recent years. Consider that in the U.S.,

Merchant Services 223

Merchant Services Drop-Shipping Payment Services Shipping 223

Retail TouchPoints

AUGUST 5, 2022

Online fraud cost digital commerce merchants $27 billion in 2021 , so it’s no surprise that retailers have redoubled their focus on eliminating these threats. As just one example, Chewy was a pandemic winner, but the company spent more than half a billion dollars marketing to consumers in 2021.

Merchant Services 248

Merchant Services Returns Shipping Payment Services 248

Retail TouchPoints

FEBRUARY 4, 2021

Amazon is seeing returns on its sustainability investments, particularly for its electric delivery van pilot and machine learning (ML)-powered reductions in packaging weight. Last year, Amazon delivered more than 20 million packages using electric vehicles, and the retailer plans to continue building on this momentum in 2021.

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Shipping Accounting Returns Planning 174

Inside Retail

APRIL 22, 2021

According to the latest data from Australia Post, more than four in five households shopped online in early 2021 – an all-time high that’s been rising steadily since the global pandemic first sent people to online channels in record numbers. In the US, for example, eMarketer reports that D2C sales now account for 33% of Nike’s revenue. .

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Fulfillment Beauty and Health Advertising Accounting 299

Retail TouchPoints

APRIL 21, 2021

ecommerce share in 2020, up from 23.7% The wallets are expected to unseat credit cards as the preferred online payment method in the coming years, according to the FIS Global Payments Report 2021. Buy now, pay later (BNPL) also thrived over the past year, rising nearly 78% to account for 1.6% of ecommerce spend.

Merchant Services 290

Merchant Services Payment Services Checkout Accounting 290

Retail TouchPoints

NOVEMBER 3, 2021

Sodipo most recently led Product Finance and Strategy at Stripe and will bring her expertise in payments to Glossier’s Accounting and Finance teams. Maynes will build on the momentum of the Glossier Seattle opening in late summer 2021 with the Los Angeles flagship opening scheduled for November 2021 and the London flagship later this year.

Finance 248

Finance Payment Services Accounting Returns 248

Cisco Retail

NOVEMBER 7, 2021

of Venture Capital funding in 2020, according to Harvard Business Review. This is particularly concerning in today’s business landscape, where much of the economy’s recovery rests upon small business’ own return to growth. Cisco at Web Summit 2021: Powering a More Inclusive Future for All.

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ATS Accounting Returns 95

Retail TouchPoints

MARCH 11, 2021

Buoyed by a return to growth in Q4 2020, Adidas has unveiled a new growth strategy that will transform the company into a direct-to-consumer-led business with an emphasis on sustainability. For its part, Adidas expects that DTC will account for half of total net sales and generate more than 80% of targeted topline growth by 2025.

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Planning Wholesale Sporting Goods Accounting 193

Retail TouchPoints

MARCH 24, 2021

A year of quick pivots for the retail industry, 2020 required brands to rapidly adjust their spaces to account for social distancing and the safety measures of consumers, staff and everyone in between. In order to lean into creating safer environments, we saw the rise of flexible fulfillment and contactless payments.

Payment Services 253

Payment Services Fulfillment Consumer Returns 253

Inside Retail

MAY 8, 2022

Since early 2020, like everyone, I’ve been online a lot more. Locally, the retail industry sustained substantial growth throughout the first pandemic affected year (2020-2021). For the year to June 2021, consumer retail spending grew by 9.1 per-cent lift in return on investment. It turns out I’m not the only one.

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Advertising Beauty and Health Marketing Consumer 264

Retail TouchPoints

JULY 26, 2022

In fact, Salesforce has already predicted that the modest growth of the 2021 holiday shopping season could foreshadow this year , with Q1 data showing a 3% YoY decrease in global digital sales. and shoppers placed 12% fewer orders worldwide compared to the same period in 2021. Shoppers will Buy Even Earlier to Avoid Price Hikes.

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Drop-Shipping Fulfillment Consumer Shipping 278

Retail Focus

JANUARY 24, 2023

The Bank of England has predicted that the United Kingdom is falling into a prolonged recession, with inflation not expected to return to its target level of 2% until 2024. For example, textiles, clothing and footwear sales were down from 2019 but slightly up compared to 2021 sales volumes.

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Supermarket Accounting Marketing Returns 130

Retail TouchPoints

JANUARY 3, 2022

As early as February 2021, industry analysts predicted the year’s holiday ecommerce sales would climb to $206.88 billion, accounting for a record 18.9% Even worse, more than 87% of customers confirm they have been locked out of an online account due to too many failed login attempts. increase over last year’s ecommerce earnings.

Merchant Services 270

Merchant Services Shopping Customer Experience Accounting 270

Small Biz Trends

JULY 6, 2022

The federal grand jury returned the indictment for the federal charges of wire fraud, money laundering and aggravated identity theft. Unsealed Indictment Returned. The six-count indictment stated that between March 2020 and October 2021, Hayes submitted several fraudulent Economic Injury Disaster Relief loan application (EIDL loan).

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Accounting Returns Planning ATS 98

Inside Retail

NOVEMBER 17, 2021

It showed that if temperature rises are kept well below 2°C by 2100 – aligned with achieving the Paris Agreement goals – investment returns for Rest’s default Core Strategy investment option could be nearly two percentage points higher per annum to 2040( 1). 3 ASFA Retirement Standard September Quarter 2021, national.

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Accounting Returns ATS 130

Inside Retail

FEBRUARY 20, 2023

per cent between December 2021 and November 2022. per cent in September 2022 only slightly above 2019 levels and well down from the 2020 high of about 24 per cent, suggesting that the amount of dry powder in consumers wallets is declining. per cent last year, with the economy growing by an estimated 6.5 per cent in 2022.

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Department Stores Returns Consumer Marketing 246