Retail TouchPoints

SEPTEMBER 14, 2022

Olympia Sports has filed for Chapter 11 bankruptcy protection, seeking an orderly wind-down of its operations. The retailer plans to close its 35 remaining brick-and-mortar stores by Sept. In 2019, RSG Acquisitions bought Olympia’s intellectual property, online stores and 75 of its then 152 stores.

Planning 292

Planning Location Store Operations ATS 292

Retail TouchPoints

JUNE 24, 2020

GNC’s ultimate plan is to “improve its balance sheet and capital structure while continuing to advance its business strategy, right-size GNC’s corporate store portfolio, and strengthen its brands to protect the long-term sustainability of its business,” according to a company statement.

Planning 305

Planning Location Consumer Store Operations 305

Retail TouchPoints

JULY 5, 2022

The brand already operates nearly 40 stores and three local-language websites in France, Germany, Ireland, the Netherlands, Norway, Sweden, Switzerland and the UK, but Spain will be the first new European country lululemon has moved into since 2019.

Location 296

Location Planning Shopping Marketing 296

Retail TouchPoints

MARCH 17, 2023

The highlighted issues include failing to disclose that Amazon converts and retains biometric identifier information and saying that Amazon will not collect information on customers unless they use the Amazon One palm scanner to enter the store — even though it collects biometric data from all customers who use the location.

Payment Services 262

Payment Services Location Store Operations ATS 262

Retail TouchPoints

JULY 26, 2021

“Maly is a champion for diversity in leadership, people development and data-based insight, and she will leverage the values of the brand to build community and experiences in its neighborhood locations.”. The retailer peaked at 187 stores in 2019, but has since downsized to 160 locations as Macy’s works to right-size its footprint.

Beauty and Health 264

Beauty and Health Department Stores Location Planning 264

Retail TouchPoints

JUNE 15, 2022

Forever 21 will expand its presence in China with a physical store slated to open later in June 2022, according to a WeChat post seen by Reuters. The store is slated for the Jingjiang Impression City shopping center in Taizhou, a city located near Shanghai.

Fast Fashion 262

Fast Fashion Advertising Fashion Location 262

Retail TouchPoints

OCTOBER 4, 2021

compared to the same period in 2019, showing significant growth since its exited from bankruptcy in 2018. The company is aware of the precarious position of many mall-based retailers, and the filing noted the ways it is expanding its presence into other locations. compared to the same period in 2020 and 3.4%

Jewelry 277

Jewelry Accessories Accounting Location 277

Retail TouchPoints

MAY 29, 2020

Net income was $838 million compared to $906 million in Q1 2019, dragged down by $283 million in wage increases and sanitation-related costs. Nordstrom, like many other department stores, had a much weaker quarter: overall sales fell 40% , with full-price locations dropping 36% and the off-price division declining 45%.

Department Stores 158

Department Stores Operating Expenses Store Operations Apparel 158

Retail TouchPoints

SEPTEMBER 30, 2020

After liquidation and the sale of its trademarks and intellectual property in August 2019, the Charming Charlie brand has returned with the opening of its first physical store at the Cumberland Mall in Atlanta. The openings had originally been planned for March 2020 but were delayed due to the COVID-19 crisis.

Accessories 290

Accessories Apparel Fashion Returns 290

Retail TouchPoints

OCTOBER 30, 2020

In September 2019, the retail giant pulled short-barrel rifle ammunition from its shelves, discontinued sales of handgun ammunition and stopped all handgun sales chainwide in response to two shootings at its stores.

Accounting 290

Accounting Location Store Operations ATS 290

Retail TouchPoints

DECEMBER 2, 2021

The off-price retailer announced plans for 1,050 new store openings, 1,750 store remodels and 100 store relocations; the launch of 1,000 pOpshelf locations by fiscal 2025; and the company’s entrance into Mexico with 10 stores in fiscal 2022. The new store openings will help Dollar General maintain its momentum.

Planning 296

Planning Location Consumer Marketing 296

Retail TouchPoints

NOVEMBER 30, 2021

Sainsbury’s, one of the UK’s largest supermarket chains, had piloted a cashierless customer experience at this store using its own technology in 2019. The store will continue to be staffed with Sainsbury’s employees who will answer shopper questions, check IDs for alcohol purchases and restock shelves.

Checkout 289

Checkout Payment Services Supermarket Customer Experience 289

Retail TouchPoints

AUGUST 24, 2023

The deal may eventually include Shein shop-in-shops at some of Forever 21’s 540 brick-and-mortar stores, which are heavily concentrated in malls, as well as offering consumers the ability to return Shein items at Forever 21 locations.

Fast Fashion 246

Fast Fashion Fashion Apparel Returns 246

Retail TouchPoints

MARCH 3, 2022

Even as Amazon continues to open fashion, grocery and convenience brick-and-mortar stores, the ecommerce giant announced planned closures of all 68 of its 4-star , Books and Pop-up locations — 66 stores in the U.S. These shops didn’t use in-store price labels, relying on customers to scan goods with their phones.

Location 235

Location Fashion Planning Shopping 235

Retail TouchPoints

MARCH 3, 2021

Paper Source already has begun closing 11 of its underperforming locations but will keep the remaining 147 stores and its ecommerce site open throughout the bankruptcy proceedings. million reported in 2019. The retailer has received a stalking horse bid from its current lenders, led by MidCap Financial, that would provide $16.5

Planning 299

Planning Finance Accounting Location 299

Retail TouchPoints

AUGUST 19, 2021

Toys ‘R’ Us will make its latest attempted return to brick-and-mortar with 400 store-in-store shops at Macy’s locations and online at macys.com/toysrus, slated to roll out in 2022. This isn’t the first store-in-a-store concept for Toys ‘R’ Us: the brand opened pop-ups at Kroger locations during the 2018 holiday season.

Returns 264

Returns Shopping Location Marketing 264

Retail TouchPoints

JUNE 2, 2020

“We are seeing an increased demand for prescription delivery,” said Ryan Rumbarger, SVP of Store Operations, CVS Health in a statement. “We We want to give our customers more choice in how they can quickly access the medications they need when it’s not convenient for them to visit one of our pharmacy locations.”.

Marketing 151

Marketing Fulfillment Store Operations Location 151

Retail TouchPoints

MAY 24, 2021

Retailers looking to offer top-notch personalization should consider that shopping plans differ by gender and location. Electronics was the second-most-popular category, with 34% of shoppers planning to make purchases, followed by home décor at 25% in the latest sign that the home improvement boom still has legs.

Planning 326

Planning Shopping Location Store Operations 326

Retail TouchPoints

JANUARY 25, 2021

The deal is expected to preserve at least 275 of Francesca’s remaining 551 locations. The retailer’s new owners plan to continue operating its corporate offices and will keep its management team and nearly all employees on board, according to The Wall Street Journal. million in liabilities.

Finance 260

Finance Accessories Location Planning 260

Retail TouchPoints

JULY 6, 2022

The retailer uses each of the nine locations to gain a better understanding of what shoppers want in their respective markets, and these actionable insights in turn power innovation and development for the chain as a whole. When You’ve Seen One Evolution Store, You Haven’t Seen Them All.

Checkout 282

Checkout Location Outdoor Consumer 282

Retail TouchPoints

SEPTEMBER 24, 2020

Party City is hiring 20,000 temporary workers for the holiday season — 80% of its 25,000 seasonal hires in 2019 — even though the retailer is drastically reducing the number of Halloween City pop-up stores it will open this year.

Planning 264

Planning Payment Services Location Shopping 264

Retail TouchPoints

JANUARY 28, 2021

Pet Supplies Plus operates more than 500 locations, of which nearly 60% are franchised, with more than 185 new stores in various stages of development nationwide. The pet wellness industry has thrived in the past year as shoppers pampered their pets while sheltering at home. billion.

Location 298

Location Management ATS Store Operations 298

Retail TouchPoints

JULY 1, 2020

billion during Q1 2020 as its revenue, hit by extended store closures, dropped to $3 billion from $5.5 However, nearly all locations have reopened since the quarter ended on May 2, and results at these locations have exceeded expectations. Macy’s reported a net loss of nearly $3.6 billion for the same period a year ago.

Fulfillment 264

Fulfillment Location Shopping ATS 264

Retail TouchPoints

DECEMBER 10, 2020

The retailer previously worked with SiteSeer in 2019 when it opened 80 new stores in 180 days, and it will once again utilize the solution provider to help reach 50 openings in 2021.

Planning 246

Planning Location Store Operations ATS 246

Retail TouchPoints

MARCH 18, 2024

million nonfatal workplace violence incidents between 2015 and 2019. Communicate Policies Early and Often If your company has a workplace violence plan, do you know where it’s located and what’s included in it? A 2022 U.S. government study found an annual average of 1.3

Planning 279

Planning Loss Prevention Management Location 279

Retail TouchPoints

AUGUST 7, 2023

This is the sixth time this year that OSHA has cited Amazon for workplace safety violations, and the department said it currently has 18 open federal inspections at Amazon locations in the U.S. Amazon did not immediately respond to a request for comment on this newest charge from OSHA, but Amazon is appealing the previous OSHA citations. “We

Fulfillment 239

Fulfillment Location ATS Store Operations 239

Retail TouchPoints

APRIL 24, 2023

The retailer has received a commitment of approximately $240 million in debtor-in-possession financing from Sixth Street Specialty Lending to provide the necessary liquidity to support operations during the Chapter 11 process.

Payment Services 272

Payment Services Finance Location Planning 272

Retail TouchPoints

DECEMBER 22, 2020

Using Walmart.com or the retailer’s app, they will receive a return code/QR code that they can take, along with the packaged item, to a FedEx Office location. Customers without access to a printer at home can choose the “Drop off at FedEx” return method. Additionally, Walmart is striving to make the entire return process more sustainable.

Returns 254

Returns Drop-Shipping ATS Shipping 254

Retail TouchPoints

AUGUST 18, 2020

When Payless ShoeSource filed for bankruptcy protection in February 2019, the company began two months of liquidation sales for its portfolio of approximately 2,500 North American locations and wound down its e-Commerce operations.

Planning 202

Planning Payment Services Brand Management Location 202

Retail TouchPoints

DECEMBER 7, 2020

Francesca’s has filed for Chapter 11 bankruptcy protection as the ailing retailer seeks a sale of both its brick-and-mortar locations and its ecommerce holdings. The company will continue operating during the process by utilizing a $25 million debtor-in-possession loan from Tiger Finance.

Finance 185

Finance Boutique Location Planning 185

Retail TouchPoints

JANUARY 22, 2021

Shares of American Eagle Outfitters (AEO) were up today following the retailer’s 2021 investor meeting, where the company outlined plans to close at least 200 largely mall-based American Eagle locations while at the same time expanding its Aerie brand. billion , up more than $400 million from 2019.

Planning 195

Planning Checkout Apparel Location 195

Retail TouchPoints

AUGUST 3, 2020

Store closing sales began at 19 of Lord & Taylor’s 38 locations that day. In May, sources told Reuters that Lord & Taylor was waiting until its stores were allowed to reopen from COVID-19 shutdowns to file for bankruptcy, so that it could bring in the public for those sales.

Merchant Services 298

Merchant Services Payment Services Location Store Operations 298

Retail TouchPoints

JULY 31, 2020

Social media posts, and the fact that five EVP-level executives and the SVP who runs Walmart’s Health & Wellness clinics all made announcements, suggest that personnel at all levels and locations are being affected. Multiple sources say the restructuring plans were in place for several months and are not related to COVID-19.

Discount Store 251

Discount Store Store Operations Marketing Planning 251

Retail TouchPoints

APRIL 20, 2022

Luxury home brand Brooklinen is planning to triple its brick-and-mortar retail presence, first with the addition of four stores in new markets in 2022 and plans to reach 25 to 30 locations by the end of 2024. You come there because you were looking for the best pillows.

Planning 283

Planning Shipping Customer Experience Location 283

Retail TouchPoints

JULY 1, 2020

Walgreens Boots Alliance has rolled out 30 small-format pharmacies as part of a pilot test of stores with fewer front-of-store items and over-the-counter medicines, according to CNBC. The pilot began in early 2019, and now has locations in cities including Mobile, Ala.; Greenville, S.C.; Schenectady, N.Y.; Bethesda, Md.;

Location 176

Location Management Store Operations ATS 176

Retail TouchPoints

JANUARY 19, 2023

The company’s warehouse in Florida received an additional citation for struck-by hazards , and three similar investigations are ongoing at locations in Aurora, Colo., Amazon facilities in Deltona, Fla., Waukegan, Ill. and New Windsor, N.Y. all received hazard alert letters on Jan. 17, 2022 for exposing workers to ergonomic hazards.

Planning 287

Planning ATS Shipping Location 287

Retail TouchPoints

AUGUST 10, 2022

According to the Uptime Institute’s 2022 Outage Analysis, more than 60% of outages reported in the time covered resulted in at least $100,000 in total losses, up from 39% in 2019. Remote monitoring and predictive analytics : Advancements in connectivity have increased expectations for secure, real-time access to retail system data.

Telecommunications 295

Telecommunications Management Location Marketing 295