Retail TouchPoints

JULY 5, 2022

The brand already operates nearly 40 stores and three local-language websites in France, Germany, Ireland, the Netherlands, Norway, Sweden, Switzerland and the UK, but Spain will be the first new European country lululemon has moved into since 2019.

Location 279

Location Planning Shopping Marketing 279

Retail TouchPoints

JUNE 24, 2020

GNC Holdings has filed a “prepackaged” Chapter 11 bankruptcy plan that will speed up the closure of at least 800 to 1,200 stores. GNC also has secured approximately $130 million in liquidity, which will allow it to maintain normal operations during the bankruptcy proceedings. Harbin Pharmaceutical Group Holding Co.

Planning 293

Planning Location Consumer Store Operations 293

Retail TouchPoints

JULY 26, 2021

Bernstein will oversee the growth and strategy of the entire Bluemercury brand both in-store and online, and will report to Tony Spring, Chairman and CEO of Bloomingdale’s. Bernstein was most recently VP of Ecommerce at CVS Health , and her stint at the retailer included serving as VP of Beauty & Personal Care with the retailer.

Beauty and Health 262

Beauty and Health Department Stores Location Planning 262

Retail TouchPoints

MARCH 3, 2022

Even as Amazon continues to open fashion, grocery and convenience brick-and-mortar stores, the ecommerce giant announced planned closures of all 68 of its 4-star , Books and Pop-up locations — 66 stores in the U.S. These shops didn’t use in-store price labels, relying on customers to scan goods with their phones.

Location 208

Location Fashion Planning Shopping 208

Retail TouchPoints

SEPTEMBER 30, 2020

After liquidation and the sale of its trademarks and intellectual property in August 2019, the Charming Charlie brand has returned with the opening of its first physical store at the Cumberland Mall in Atlanta. It’s at the heart of every decision we make.”

Accessories 289

Accessories Apparel Fashion Returns 289

Retail TouchPoints

MARCH 17, 2023

The highlighted issues include failing to disclose that Amazon converts and retains biometric identifier information and saying that Amazon will not collect information on customers unless they use the Amazon One palm scanner to enter the store — even though it collects biometric data from all customers who use the location.

Payment Services 244

Payment Services Location Store Operations ATS 244

Retail TouchPoints

OCTOBER 4, 2021

Claire’s has filed for an IPO that would value the company at $100 million. compared to the same period in 2019, showing significant growth since its exited from bankruptcy in 2018. In its filing, the retailer noted that it achieved total net sales growth of 93.1% compared to the same period in 2020 and 3.4%

Jewelry 264

Jewelry Accessories Accounting Location 264

Retail TouchPoints

DECEMBER 2, 2021

The off-price retailer announced plans for 1,050 new store openings, 1,750 store remodels and 100 store relocations; the launch of 1,000 pOpshelf locations by fiscal 2025; and the company’s entrance into Mexico with 10 stores in fiscal 2022. The new store openings will help Dollar General maintain its momentum.

Planning 270

Planning Location Consumer Marketing 270

Retail TouchPoints

NOVEMBER 30, 2021

Sainsbury’s, one of the UK’s largest supermarket chains, had piloted a cashierless customer experience at this store using its own technology in 2019. The store will continue to be staffed with Sainsbury’s employees who will answer shopper questions, check IDs for alcohol purchases and restock shelves. “Our

Checkout 263

Checkout Payment Services Supermarket Customer Experience 263

Retail TouchPoints

AUGUST 24, 2023

The deal may eventually include Shein shop-in-shops at some of Forever 21’s 540 brick-and-mortar stores, which are heavily concentrated in malls, as well as offering consumers the ability to return Shein items at Forever 21 locations.

Fast Fashion 235

Fast Fashion Fashion Apparel Returns 235

Retail TouchPoints

JUNE 15, 2022

Forever 21 will expand its presence in China with a physical store slated to open later in June 2022, according to a WeChat post seen by Reuters. The store is slated for the Jingjiang Impression City shopping center in Taizhou, a city located near Shanghai. ET to learn more about how to navigate this space.

Fast Fashion 233

Fast Fashion Advertising Fashion Location 233

Retail TouchPoints

AUGUST 19, 2021

Toys ‘R’ Us will make its latest attempted return to brick-and-mortar with 400 store-in-store shops at Macy’s locations and online at macys.com/toysrus, slated to roll out in 2022. Even though Toys ‘R’ Us has been all but absent in the U.S.

Returns 264

Returns Shopping Location Marketing 264

Retail TouchPoints

OCTOBER 30, 2020

In September 2019, the retail giant pulled short-barrel rifle ammunition from its shelves, discontinued sales of handgun ammunition and stopped all handgun sales chainwide in response to two shootings at its stores.

Accounting 289

Accounting Location Store Operations ATS 289

Retail TouchPoints

MAY 24, 2021

Electronics was the second-most-popular category, with 34% of shoppers planning to make purchases, followed by home décor at 25% in the latest sign that the home improvement boom still has legs. Retailers looking to offer top-notch personalization should consider that shopping plans differ by gender and location.

Planning 299

Planning Shopping Location Store Operations 299

Retail TouchPoints

MAY 29, 2020

The initial stock-up period at the beginning of the pandemic tapered off in April as customers sheltered in place. Net income was $838 million compared to $906 million in Q1 2019, dragged down by $283 million in wage increases and sanitation-related costs. Costco posted a 7.3% sales increase for Q1 2020, largely fueled by a 66.1%

Department Stores 152

Department Stores Operating Expenses Store Operations Apparel 152

Retail TouchPoints

JANUARY 28, 2021

Pet Supplies Plus will sell itself to Franchise Group in an all-cash transaction valued at approximately $700 million. Pet Supplies Plus operates more than 500 locations, of which nearly 60% are franchised, with more than 185 new stores in various stages of development nationwide.

Location 288

Location Management ATS Store Operations 288

Retail TouchPoints

MARCH 3, 2021

Paper Source already has begun closing 11 of its underperforming locations but will keep the remaining 147 stores and its ecommerce site open throughout the bankruptcy proceedings. The news comes a little over a year after rival stationary chain Papyrus filed for bankruptcy and shuttered all of its 254 stores across the U.S.

Planning 299

Planning Finance Accounting Location 299

Retail TouchPoints

JANUARY 25, 2021

The deal is expected to preserve at least 275 of Francesca’s remaining 551 locations. The retailer’s new owners plan to continue operating its corporate offices and will keep its management team and nearly all employees on board, according to The Wall Street Journal. million in liabilities.

Finance 240

Finance Accessories Location Planning 240

Retail TouchPoints

JUNE 2, 2020

“We are seeing an increased demand for prescription delivery,” said Ryan Rumbarger, SVP of Store Operations, CVS Health in a statement. “We We want to give our customers more choice in how they can quickly access the medications they need when it’s not convenient for them to visit one of our pharmacy locations.”.

Marketing 149

Marketing Fulfillment Store Operations Location 149

Retail TouchPoints

AUGUST 7, 2023

Department of Labor’s Occupational Safety and Health Administration (OSHA) has issued another citation to Amazon for exposing its workers to ergonomic hazards and failing to provide proper medical care, this time at its fulfillment center in Logan Township, N.J. Aurora and Colorado Springs, Colo.; Nampa, Idaho; Waukegan, Ill.; Bayonne, N.J.;

Fulfillment 214

Fulfillment Location ATS Store Operations 214

Retail TouchPoints

JULY 1, 2020

billion during Q1 2020 as its revenue, hit by extended store closures, dropped to $3 billion from $5.5 However, nearly all locations have reopened since the quarter ended on May 2, and results at these locations have exceeded expectations. Macy’s reported a net loss of nearly $3.6 billion for the same period a year ago.

Fulfillment 253

Fulfillment Location Shopping ATS 253

Retail TouchPoints

JULY 6, 2022

The retailer uses each of the nine locations to gain a better understanding of what shoppers want in their respective markets, and these actionable insights in turn power innovation and development for the chain as a whole. When You’ve Seen One Evolution Store, You Haven’t Seen Them All.

Checkout 258

Checkout Location Outdoor Consumer 258

Retail TouchPoints

SEPTEMBER 24, 2020

Party City is hiring 20,000 temporary workers for the holiday season — 80% of its 25,000 seasonal hires in 2019 — even though the retailer is drastically reducing the number of Halloween City pop-up stores it will open this year. Home delivery is free for orders of $35.

Planning 263

Planning Payment Services Location Shopping 263

Retail TouchPoints

MARCH 18, 2024

million nonfatal workplace violence incidents between 2015 and 2019. Now, as the retail consultant at Acuity Insurance, I work with retail customers – from large multilocation retailers to small mom-and-pop shops – to help manage risks like this. My role at Acuity is to help retailers with these types of undertakings.

Planning 279

Planning Loss Prevention Management Location 279

Retail TouchPoints

DECEMBER 10, 2020

The retailer previously worked with SiteSeer in 2019 when it opened 80 new stores in 180 days, and it will once again utilize the solution provider to help reach 50 openings in 2021.

Planning 218

Planning Location Store Operations ATS 218

Retail TouchPoints

APRIL 24, 2023

The retailer has received a commitment of approximately $240 million in debtor-in-possession financing from Sixth Street Specialty Lending to provide the necessary liquidity to support operations during the Chapter 11 process. These efforts were aimed at buying time to find a buyer, but no interested party materialized.

Payment Services 248

Payment Services Finance Location Planning 248

Retail TouchPoints

DECEMBER 7, 2020

Francesca’s has filed for Chapter 11 bankruptcy protection as the ailing retailer seeks a sale of both its brick-and-mortar locations and its ecommerce holdings. The company will continue operating during the process by utilizing a $25 million debtor-in-possession loan from Tiger Finance.

Finance 183

Finance Boutique Location Planning 183

Retail TouchPoints

APRIL 20, 2022

Luxury home brand Brooklinen is planning to triple its brick-and-mortar retail presence, first with the addition of four stores in new markets in 2022 and plans to reach 25 to 30 locations by the end of 2024. Brooklinen’s physical expansion was inspired by 227% year-over-year sales growth at its retail stores in Brooklyn and Manhattan.

Planning 254

Planning Shipping Customer Experience Location 254

Retail TouchPoints

JANUARY 22, 2021

Shares of American Eagle Outfitters (AEO) were up today following the retailer’s 2021 investor meeting, where the company outlined plans to close at least 200 largely mall-based American Eagle locations while at the same time expanding its Aerie brand. billion , up more than $400 million from 2019.

Planning 188

Planning Checkout Apparel Location 188

Retail TouchPoints

AUGUST 3, 2020

Store closing sales began at 19 of Lord & Taylor’s 38 locations that day. In May, sources told Reuters that Lord & Taylor was waiting until its stores were allowed to reopen from COVID-19 shutdowns to file for bankruptcy, so that it could bring in the public for those sales.

Merchant Services 292

Merchant Services Payment Services Location Store Operations 292

Retail TouchPoints

AUGUST 18, 2020

market, providing our community with the affordable, value-driven products they’ve always searched for, now across multiple categories, at a time when value couldn’t be more critical,” said Jared Margolis, Payless CEO in a statement. “We’re “We saw an opportunity for the brand to relaunch into the U.S.

Planning 198

Planning Payment Services Brand Management Location 198

Retail TouchPoints

JULY 31, 2020

At the same time, we’re creating new roles, particularly in our supply chain, in our stores and in other facilities, which will open up new opportunities.” These include supply chain, real estate, merchandising operations, product operations, health & wellness, human resources, marketing, customer service and e-Commerce.

Discount Store 230

Discount Store Store Operations Marketing Planning 230

Retail TouchPoints

JANUARY 12, 2022

The off-price chain plans to open approximately 50 net new stores this year, and ramp up the pace of expansion to about 80 stores per year thereafter. The retailer unveiled its plans at a recent investor meeting and said it will target “under-penetrated geographies” for the new locations, in particular rural and small-town markets.

Planning 182

Planning Checkout Finance Returns 182

Retail TouchPoints

AUGUST 10, 2022

Natural disasters are a threat to any retailer’s bottom line as downtime can severely hinder a store’s ability to drive revenue. According to the Uptime Institute’s 2022 Outage Analysis, more than 60% of outages reported in the time covered resulted in at least $100,000 in total losses, up from 39% in 2019.

Telecommunications 268

Telecommunications Management Location Marketing 268

Retail TouchPoints

SEPTEMBER 3, 2021

Additionally, the grocery behemoth is taking another stab at offering grocery delivery to New York City, this time through a partnership with Instacart , according to the Wall Street Journal. . With no physical stores in any of the five boroughs, Instacart will fulfill orders from the area’s two closest locations, in Valley Stream, N.Y.

Fulfillment 235

Fulfillment Location Planning Shopping 235

Retail TouchPoints

JANUARY 19, 2021

GNC will host socially-distant cookie booths at select locations in support of Girl Scouts of the USA ’s annual Girl Scout Cookie Program. The retailer is scheduling more than 20,000 Girl Scout Booth Days, during which local troops will sell cookies from a safe booth at a GNC store. “We

Location 149

Location ATS Store Operations 149

Retail TouchPoints

JULY 1, 2020

Walgreens Boots Alliance has rolled out 30 small-format pharmacies as part of a pilot test of stores with fewer front-of-store items and over-the-counter medicines, according to CNBC. The pilot began in early 2019, and now has locations in cities including Mobile, Ala.; Greenville, S.C.; Schenectady, N.Y.; Bethesda, Md.;

Location 174

Location Management Store Operations ATS 174