Retail TouchPoints

FEBRUARY 22, 2021

Some of the complaints included: “Poor retail execution and strategy leading to stagnant sales and declining operating margins.” The investor group noted that Kohl’s operating income margins declined from 11.5% in 2019, and that the retailer earned about 44% less in 2019 than it did in 2011 despite similar total sales and $6.6

Inventory Management 183

Inventory Management ATS Management Planning 183

Retail TouchPoints

JULY 9, 2020

Ascena Retail Group is reportedly preparing to file for Chapter 11 bankruptcy and shutter at least 1,200 of its 2,800 locations, people familiar with the matter told Bloomberg. Ascena, which operates the Ann Taylor , LOFT , Lane Bryant , Catherines and Justice brands, was hit hard by the COVID-19 pandemic. billion debt load.

ATS 183

ATS Accounting Location Store Operations 183

Retail TouchPoints

MAY 3, 2024

“Our collaboration with Instacart has significantly expanded our online presence, reinforcing these core values within our local communities,” said Tamara Pattison, Chief Digital Officer at The Save Mart Companies in a statement.

Grocer 257

Grocer Advertising Management Consumer 257

Retail TouchPoints

JANUARY 18, 2024

Target has tapped Michael Fiddelke, who has served as the retailer’s CFO since November 2019, to add the COO role to his responsibilities. Fiddelke began his career as a consultant with Deloitte and joined Target as an intern in 2003 after earning an MBA at the Kellogg School of Management.

Fulfillment 221

Fulfillment Finance Accessories Apparel 221

Retail TouchPoints

MARCH 12, 2021

Kimbell also will be nominated to stand for election to the company’s board of directors at the 2021 annual stockholders meeting. Additionally, Kecia Steelman, currently Chief Store Operations Officer, will be elevated to the role of COO.

Store Operations 205

Store Operations Planning Marketing ATS 205

Retail TouchPoints

JUNE 4, 2021

billion , compared to $782 million in Q1 2019 — showing that the retailer has not just recovered from the pandemic but resumed an upward trajectory. million ; international revenue growing 125% ; and operating margin increasing 1,080 basis points to 15.8%. compared to Q1 2019. Net revenue reached $1.2 Overall sales rose $321.3

Jewelry 251

Jewelry Department Stores Returns Shopping 251

Retail TouchPoints

MAY 24, 2023

Walmart has opened an in-store Market Fulfillment Center (MFC) at Store 100 in its home town of Bentonville, Ark. Like the retailer’s first MFC , which opened in 2019 in Salem, N.H., This new order fulfillment system is truly game-changing,” said Ryan Simpson, Store Manager at Store 100 in a statement.

Fulfillment 261

Fulfillment Customer Experience Planning Management 261

Retail TouchPoints

AUGUST 12, 2022

The litigation has been ongoing since 2019, when Sears accused Lampert and others of “asset stripping and ‘rank’ self-dealing.”. Lampert exited the CEO role when Sears entered bankruptcy in October 2018 and stepped down as Chairman in February 2019.

Planning 189

Planning ATS Store Operations 189

Retail TouchPoints

JULY 5, 2022

The brand already operates nearly 40 stores and three local-language websites in France, Germany, Ireland, the Netherlands, Norway, Sweden, Switzerland and the UK, but Spain will be the first new European country lululemon has moved into since 2019.

Location 275

Location Planning Shopping Marketing 275

Retail TouchPoints

NOVEMBER 30, 2021

Sainsbury’s, one of the UK’s largest supermarket chains, had piloted a cashierless customer experience at this store using its own technology in 2019. The store will continue to be staffed with Sainsbury’s employees who will answer shopper questions, check IDs for alcohol purchases and restock shelves. “Our

Checkout 258

Checkout Payment Services Supermarket Customer Experience 258

Retail TouchPoints

JUNE 24, 2020

GNC Holdings has filed a “prepackaged” Chapter 11 bankruptcy plan that will speed up the closure of at least 800 to 1,200 stores. GNC also has secured approximately $130 million in liquidity, which will allow it to maintain normal operations during the bankruptcy proceedings. Harbin Pharmaceutical Group Holding Co.

Planning 289

Planning Location Consumer Store Operations 289

Retail TouchPoints

JULY 24, 2023

He will replace Mary Beth Laughton, who has held these posts since September 2019. Under his leadership, Alo Yoga focused on a fashion-forward approach to wellness, building community and brand awareness with high-profile influencers along with store and category expansion. in a statement. in a statement.

Wholesale 205

Wholesale Apparel Fashion Planning 205

Retail TouchPoints

NOVEMBER 23, 2021

While holiday shopper participation during the Thanksgiving through Cyber Monday period remains very high, it has been on the decline: 71% of consumers plan to shop this year, compared to 74% in 2020 and 79% in 2019, according to Deloitte. Additionally, ecommerce shopping has become the norm on Thanksgiving.

Planning 242

Planning Shopping Consumer Store Operations 242

Retail TouchPoints

MARCH 5, 2021

In reporting its Q4 2020 results, Burlington said industry-wide store closures had presented a significant opportunity for the off-price chain as it begins rolling out a new, smaller store format. Burlington currently operates 761 stores across the U.S. O’Sullivan said at the time that the 0.5%

Planning 234

Planning Location Store Operations Accounting 234

Retail TouchPoints

JULY 26, 2021

Bernstein will oversee the growth and strategy of the entire Bluemercury brand both in-store and online, and will report to Tony Spring, Chairman and CEO of Bloomingdale’s. Bernstein was most recently VP of Ecommerce at CVS Health , and her stint at the retailer included serving as VP of Beauty & Personal Care with the retailer.

Beauty and Health 261

Beauty and Health Department Stores Location Planning 261

Retail TouchPoints

SEPTEMBER 14, 2022

The retailer plans to close its 35 remaining brick-and-mortar stores by Sept. In 2019, RSG Acquisitions bought Olympia’s intellectual property, online stores and 75 of its then 152 stores. At that time Olympia closed the approximately 75 stores that were not part of the acquisition.

Planning 258

Planning Location Store Operations ATS 258

Retail TouchPoints

AUGUST 24, 2023

The deal may eventually include Shein shop-in-shops at some of Forever 21’s 540 brick-and-mortar stores, which are heavily concentrated in malls, as well as offering consumers the ability to return Shein items at Forever 21 locations.

Fast Fashion 231

Fast Fashion Fashion Apparel Returns 231

Retail TouchPoints

JUNE 2, 2020

We are seeing an increased demand for prescription delivery,” said Ryan Rumbarger, SVP of Store Operations, CVS Health in a statement. “We This marks Nuro’s second major retail partnership in the area: Kroger also partnered with the company to launch a self-driving delivery pilot at two Houston stores in spring 2019.

Marketing 149

Marketing Fulfillment Store Operations Location 149

Retail TouchPoints

MAY 11, 2021

Sales were up 15% compared to 2019, showing strong recovery from the pandemic and associated lockdowns. million in Q1 2020, up 60% from Q1 2019. million for Q1 2020, but down 7% from Q1 2019. “In As a result of these efforts, Victoria’s Secret is now well-positioned to operate as a standalone, public company.

Marketing 216

Marketing Planning Management Store Operations 216

Retail TouchPoints

DECEMBER 5, 2022

million of liquidity available at the end of Q3 2022, including about $92 million of availability under asset-based credit lines, against nearly $1.8 compared to 2019. “We Party City is reportedly renewing talks with creditors to acquire liquidity with help from existing advisers, people familiar with the situation told Bloomberg.

Inventory Management 273

Inventory Management Shipping Management Marketing 273

Retail TouchPoints

MARCH 3, 2021

The news comes a little over a year after rival stationary chain Papyrus filed for bankruptcy and shuttered all of its 254 stores across the U.S. At the time, Paper Source acquired 30 of those Papyrus stores, increasing its footprint by 22% , but just weeks later COVID-19 stole the headlines. million reported in 2019.

Planning 298

Planning Finance Accounting Location 298

Retail TouchPoints

JUNE 23, 2020

billion in an initial public offering that could value the grocery retailer at $11.6 million shares at a price range of $18 to $20 per share. Albertsons is filing for an IPO based on a solid fiscal 2019 that saw 2.1%. Albertsons is planning to raise up to $1.3 The company plans on offering 65.8 The retailer also received a $1.75

Planning 297

Planning Management ATS Store Operations 297

Retail TouchPoints

MAY 29, 2020

The initial stock-up period at the beginning of the pandemic tapered off in April as customers sheltered in place. Net income was $838 million compared to $906 million in Q1 2019, dragged down by $283 million in wage increases and sanitation-related costs. Costco posted a 7.3% sales increase for Q1 2020, largely fueled by a 66.1%

Department Stores 152

Department Stores Operating Expenses Store Operations Apparel 152

Retail TouchPoints

MARCH 28, 2023

“We want our customers to understand first and foremost that they can be changemakers and that even small individual acts, like refilling your shampoo or shower gel in a reusable container, can have a big impact on our planet,” said Hilary Lloyd, VP of Marketing and Corporate Social Responsibility at The Body Shop North America in a statement.

Shopping 226

Shopping Consumer Planning Marketing 226

Retail TouchPoints

OCTOBER 30, 2020

In September 2019, the retail giant pulled short-barrel rifle ammunition from its shelves, discontinued sales of handgun ammunition and stopped all handgun sales chainwide in response to two shootings at its stores.

Accounting 289

Accounting Location Store Operations ATS 289

Retail TouchPoints

SEPTEMBER 30, 2020

After liquidation and the sale of its trademarks and intellectual property in August 2019, the Charming Charlie brand has returned with the opening of its first physical store at the Cumberland Mall in Atlanta. It’s at the heart of every decision we make.”

Accessories 288

Accessories Apparel Fashion Returns 288

Retail TouchPoints

SEPTEMBER 6, 2023

billion to design carbon-neutral buildings and facilities and boost production of renewable energy at its sites. These plans are part of the brand’s near-term climate target of reducing greenhouse gas (GHG) emissions 37% by 2032 compared to a 2019 base figure. They also figure into its goal of achieving net-zero GHG emissions by 2050.

Planning 238

Planning Accounting Store Operations ATS 238

Retail TouchPoints

MARCH 3, 2023

For FY 2023, Nordstrom is projecting a 4% to 6% revenue decline, including an approximately 250 basis point negative impact from the wind-down of its Canadian operations. However, the retailer’s executives touted an improved inventory position going into the new fiscal year, down 15% from the previous year and comparable to 2019. “As

Department Stores 272

Department Stores Customer Experience Planning Store Operations 272

Retail TouchPoints

JANUARY 5, 2021

There were fewer last-minute shoppers in 2020 compared to 2019,” said Hilding Anderson, Senior Director of Strategy & Consulting at Publicis Sapient in an interview with Retail TouchPoints. “ 3 shopping day in 2019. We’ve got a [Big Game] coming, so in at least two cities you’re going to have a lot of TV sales.

Drop-Shipping 256

Drop-Shipping Merchant Services Returns Shipping 256

Retail TouchPoints

SEPTEMBER 24, 2020

Party City is hiring 20,000 temporary workers for the holiday season — 80% of its 25,000 seasonal hires in 2019 — even though the retailer is drastically reducing the number of Halloween City pop-up stores it will open this year. Home delivery is free for orders of $35.

Planning 262

Planning Payment Services Location Shopping 262

Retail TouchPoints

NOVEMBER 3, 2022

Rafeh Masood will resign from his position as EVP and Chief Customer and Technology Officer at Bed Bath & Beyond effective Dec. Masood’s departure comes at a time when the retailer is grappling with a difficult business landscape. 2, 2002, according to a Nov. 1 Securities and Exchange Commission 8-K filing.

Payment Services 241

Payment Services Accounting Store Operations ATS 241

Retail TouchPoints

MAY 24, 2021

Electronics was the second-most-popular category, with 34% of shoppers planning to make purchases, followed by home décor at 25% in the latest sign that the home improvement boom still has legs. In comparison, men are more focused on electronics than women, at 47% and 23% respectively.

Planning 294

Planning Shopping Location Store Operations 294

Retail TouchPoints

DECEMBER 20, 2021

“These changes have reduced our needs for a corporate campus that was built 30 years ago for the needs of a more centralized business,” said Larry Costello, Director of PR and Corporate Communications at Sears’ parent company Transformco in a statement. “We

Department Stores 249

Department Stores Planning Store Operations ATS 249

Retail TouchPoints

AUGUST 7, 2023

Department of Labor’s Occupational Safety and Health Administration (OSHA) has issued another citation to Amazon for exposing its workers to ergonomic hazards and failing to provide proper medical care, this time at its fulfillment center in Logan Township, N.J. Aurora and Colorado Springs, Colo.; Nampa, Idaho; Waukegan, Ill.; Bayonne, N.J.;

Fulfillment 209

Fulfillment Location ATS Store Operations 209

Retail TouchPoints

JANUARY 28, 2021

Pet Supplies Plus will sell itself to Franchise Group in an all-cash transaction valued at approximately $700 million. Pet Supplies Plus operates more than 500 locations, of which nearly 60% are franchised, with more than 185 new stores in various stages of development nationwide.

Location 285

Location Management ATS Store Operations 285

Retail TouchPoints

FEBRUARY 3, 2023

He brings more than 40 years of retail experience to the position, most recently as President and CEO of Burlington Stores , where he served from 2008 to 2019. He also has held leadership and board roles at The May Department Stores Company.

Department Stores 246

Department Stores Store Operations ATS 246

Retail TouchPoints

MARCH 18, 2024

million nonfatal workplace violence incidents between 2015 and 2019. Now, as the retail consultant at Acuity Insurance, I work with retail customers – from large multilocation retailers to small mom-and-pop shops – to help manage risks like this. My role at Acuity is to help retailers with these types of undertakings.

Planning 279

Planning Loss Prevention Management Location 279