Retail TouchPoints

APRIL 24, 2023

Bed Bath & Beyond has filed for Chapter 11 bankruptcy protection and will implement an orderly wind-down of its businesses while “conducting a limited marketing process” to find one or more buyers for some or all of its assets. It remains to be seen if a court-approved sales process will enable better results for the retailer.

Payment Services 248

Payment Services Finance Location Planning 248

Retail TouchPoints

MARCH 17, 2023

The highlighted issues include failing to disclose that Amazon converts and retains biometric identifier information and saying that Amazon will not collect information on customers unless they use the Amazon One palm scanner to enter the store — even though it collects biometric data from all customers who use the location.

Payment Services 244

Payment Services Location Store Operations ATS 244

Retail TouchPoints

AUGUST 3, 2020

Store closing sales began at 19 of Lord & Taylor’s 38 locations that day. In May, sources told Reuters that Lord & Taylor was waiting until its stores were allowed to reopen from COVID-19 shutdowns to file for bankruptcy, so that it could bring in the public for those sales.

Merchant Services 292

Merchant Services Payment Services Location Store Operations 292

Retail TouchPoints

AUGUST 18, 2020

On the community service front, Payless is launching a “Powered by Payless” initiative for the coming fall season to help communities affected by the pandemic. The 790 owned and franchised Payless locations outside North America continued to operate as separate legal entities; their number has fallen slightly over the past 18 months, to 710.

Planning 198

Planning Payment Services Brand Management Location 198

Retail TouchPoints

SEPTEMBER 24, 2020

Party City is hiring 20,000 temporary workers for the holiday season — 80% of its 25,000 seasonal hires in 2019 — even though the retailer is drastically reducing the number of Halloween City pop-up stores it will open this year. Home delivery is free for orders of $35.

Planning 263

Planning Payment Services Location Shopping 263

Retail TouchPoints

NOVEMBER 30, 2021

Sainsbury’s, one of the UK’s largest supermarket chains, had piloted a cashierless customer experience at this store using its own technology in 2019. The store will continue to be staffed with Sainsbury’s employees who will answer shopper questions, check IDs for alcohol purchases and restock shelves.

Checkout 263

Checkout Payment Services Supermarket Customer Experience 263

Retail TouchPoints

JULY 8, 2020

Brooks Brothers already has decided to close approximately one-fifth of its roughly 250 locations in North America. Those stores were located in Darien and Westport, Conn.; Approximately 250 Brooks Brothers stores are located outside the U.S. 901 Broadway in New York City; Greenvale, N.Y.; Palm Beach, Fla.;

Clienteling 174

Clienteling Fulfillment Apparel Location 174