Inside Retail

FEBRUARY 26, 2023

Customers want a quick, simple, and flexible return process and the peace of mind that if they don’t like an item, they can easily return it. Retailers know that hyper convenience is essential to the e-commerce proposition, and many continue to offer ‘free returns’ to remain competitive. Why do people return goods?

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Retail TouchPoints

SEPTEMBER 17, 2022

The Consumer Financial Protection Bureau (CFPB) is planning to start regulating buy now, pay later (BNPL) products. of BNPL transactions in 2019 but fell to 58.6% of individual loans in 2021 saw at least some portion of the order returned, up from 12.2% Apparel and beauty companies accounted for 80.1% in 2020; A total of 13.7%

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Inside Retail

DECEMBER 7, 2021

“Now that we’re 100 per cent Australian-owned, we can again focus all of our energies on providing as many Australians as possible with our best in class, wholesome and authentic Mexican cuisine, and set an aggressive growth strategy that will see us reaching all-new groups of consumers.”.

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Retail TouchPoints

DECEMBER 13, 2021

With retailers already pushing out holiday sales to entice consumers to buy early and avoid delivery delays due to supply chain congestion, one tactic that they will lean on to entice customers is buy now, pay later (BNPL). BNPL Can Have an Effect on Consumers and Retailers.

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Payment Services Consumer Returns Management 262

Inside Retail

FEBRUARY 25, 2024

As Chinese consumer spending on luxury goods continues to surge, luxury brands are doing everything they can to enhance their overall appeal. According to Euromonitor research, Chinese consumer spending on luxury goods is expected to hit $88 billion by 2028. billion trips, with spending of US$1.7

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Inside Retail

JUNE 16, 2021

Homewares retailer Sheridan Australia is taking part in a novel trial in which its shredded cotton products are returned to the soil to test whether it can improve cotton soil health and act as a scalable solution to textile waste. The post Sheridan returns cotton products to soil in textile waste trial appeared first on Inside Retail.

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Retail TouchPoints

AUGUST 16, 2021

Glossier will return to brick-and-mortar with three permanent locations scheduled to open this year. The retailer’s physical locations drew more than 1 million visitors in 2019 with an average conversion rate of 50%. The first will launch in Seattle’s Capitol Hill neighborhood on Aug.

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Inside Retail

JANUARY 23, 2023

Luxury spending by Chinese nationals had dipped from 33 per cent of the global personal luxury goods market in 2019 to as little as 17 per cent last year, according to estimates from consultancy Bain. The post Luxury giants bank on Chinese return as Western shoppers sober up appeared first on Inside Retail.

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Retail TouchPoints

AUGUST 30, 2021

Retail rode strong into Q2 2021 as shoppers returned to stores even as digital sales remained elevated. The spring and early summer was an optimistic time for many consumers who finally emerged from lockdowns looking to refresh their wardrobes and find items suited for smaller local outings during the warmer months.

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Retail TouchPoints

JUNE 10, 2020

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. According to proprietary research conducted by Forter, 23% of shoppers will abandon their carts if returns options are poor. Returns Abuse And Customer Expectations. This is amplified in some industries.

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Indigo 9 Digital

NOVEMBER 16, 2023

By Tricia McKinnon Over the past decade direct-to-consumer businesses have popped up in nearly every corner of the retail sector. From mattresses sold by Casper to prescription eyeglasses from Warby Parker ambitious founders have taken a page from Amazon’s playbook hoping to sell goods directly to consumers online. million and $58.5

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Consumer Returns Advertising Marketing 98

Inside Retail

AUGUST 27, 2023

In 2019, Marc Jacobs launched a handbag dubbed “The Tote Bag”, which went viral a year later on TikTok for its stylish simplicity and fairly accessible price point. The fashion house also gained a younger, more trend-savvy consumer base with the launch of the Heaven by Marc Jacobs line in 2020. We Can Only Hope”.

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Retail TouchPoints

APRIL 30, 2021

The wide range is due to uncertainty regarding how consumers will shop post-pandemic — potentially impacting the performance of Prime Day 2021, which has returned to a Q2 date. Prime Day Returns to July, but Amazon Still Welcomes Experimentation. compared to Prime Day 2019, reaching $10.4 Total sales rose 45.2%

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Returns Shipping Fulfillment Management 264

Retail Wire

SEPTEMBER 20, 2021

Barnes & Noble has reported double-digit sales growth this year compared to 2019 and seen customers returning to its stores on Friday and Saturday nights to look for something to read.

Consumer 189

Consumer Returns 189

Inside Retail

FEBRUARY 16, 2024

View this post on Instagram A post shared by NIQUE (@niqueclothing) Founded in Melbourne, the label boasted eight bricks-and-mortar outlets across its hometown and Sydney in 2019. Nique also operates an e-commerce site, giving consumers nationwide the chance to wear its forward-thinking designs.

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Fashion Apparel Returns Management 278

Inside Retail

FEBRUARY 8, 2024

It’s no secret that consumer-facing retail has had a tough year trying to stay price-competitive for customers. King has been on a 12-month rolling contract with Myer since 2018 and has decided to retire at the end of this financial year to return home to Florida to be with his family.

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Department Stores Inventory Management Planning Returns 264

VMS

MAY 18, 2021

shoppers are returning to shopping malls, according to a report by Placer.ai, published by the International Council of Shopping Centers (ICSC). Foot traffic at Class A malls is showing steady growth over the past few months when compared to the same time period in 2019. The post Foot Traffic Returns to U.S.

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Returns Shopping Visual Merchandising Location 105

Retail Focus

APRIL 9, 2021

With consumer use of e-commerce said to have accelerated by up to five years in the first UK lockdown, some retailers were initially left floundering as panic buying ensued and supply chains were challenged to keep shelves stocked, as well as extend their home delivery capabilities. With e-commerce sales reaching 21.8%

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Retail Times

JULY 18, 2021

UK consumer confidence has returned to pre-pandemic levels in Q2 2021, rising by two percentage points from the previous quarter, according to the latest Deloitte Consumer Tracker. Confidence is at its highest level since Q4 2019 and increased by a record nine percentage points year-on-year, albeit from a low base in Q2 2020.

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Returns Consumer ATS 64

Inside Retail

FEBRUARY 16, 2024

View this post on Instagram A post shared by NIQUE (@niqueclothing) Founded in Melbourne, the label boasted eight bricks-and-mortar outlets across its hometown and Sydney in 2019. Nique also operates an e-commerce site, giving consumers nationwide the chance to wear its forward-thinking designs.

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Fashion Apparel Returns Management 246

Inside Retail

MAY 18, 2021

Bain now sees a 30 per cent probability that sales of high-end handbags, clothes and jewellery will return to or exceed their 2019 level of US$340 billion this year, depending on how quickly vaccines are rolled out and tourism picks up. The speed of the recovery has been uneven.

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Inside Retail

APRIL 27, 2021

per cent drop in comparable supermarket sales at Coles is a clear sign of normalising consumer behaviour in the wake of Covid-19 lockdowns. per cent higher than the same period in 2019. We’re beginning to see customers returning to the CBD, as they return to work. While a significant drop from Coles’ record 13.1

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Retail TouchPoints

SEPTEMBER 6, 2023

In 2019, Hanna Andersson shifted to a fully DTC model , closing all its stores and ending its wholesale business. With no plans to return to brick-and-mortar, the company’s new loyalty program offers the brand another avenue to maintain contact with its consumers.

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Retail TouchPoints

NOVEMBER 3, 2023

seen from 2010 to 2019. “It It is not surprising to see holiday sales growth returning to pre-pandemic levels,” said Matthew Shay, President and CEO of the NRF in a statement. Overall household finances remain in good shape and will continue to support the consumer’s ability to spend.” consumers spent online during holiday 2022.

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Retail TouchPoints

FEBRUARY 10, 2021

The stores would include integrated online-to-offline capabilities as part of a digitally empowered phase of Nike’s Consumer Direct strategy , the Consumer Direct Acceleration. Consumers get a high degree of flexibility to discover the best of Nike, online or in-store, at their own pace.

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Inside Retail

FEBRUARY 27, 2022

Brands that successfully surfed 2020’s first wave of Covid-impacted consumer behaviour changes have now learned that was the best and longest ride. There are always winners and losers with large-scale shifts in consumer behaviour, and this time is no different. Focus on consumer trends appeared first on Inside Retail.

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Inside Retail

OCTOBER 11, 2021

These changes have made trust levels high for recognised retail brands’ product quality, pricing, and return or replacement of merchandise – helping to underpin the growth in online shopping. In 2019, online sales accounted for 11.3 Drawing on Australian Bureau of Statistics data, Australia Post reported that online sales claimed 16.3

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Mass Relators

DECEMBER 14, 2022

WASHINGTON, December 14, 2022 – Consumers are expected to return more than $816 billion worth of retail merchandise purchased in 2022, according to a report released today by the National Retail Federation and Appriss Retail. As retail sales continue to grow, the average rate of return has remained flat at 16.5%

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Returns Accounting Customer Experience Consumer 52

Wiser

JANUARY 18, 2019

To learn more about the changes consumers are looking for in the coming year, Wiser has surveyed over 2,400 of our mobile app users about their 2019 shopping preferences. Their responses could help you improve sales and meet more consumer expectations in this digital age. 2019 Shopping Trends. This year is no different.

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Inside Retail

MAY 11, 2021

In 2019, research by Morgan Stanley noted that shoppers were migrating away from homemaker centres and the big box retailers that flog their goods there. The post Opinion: Is it time for the return of homemaker centres? The reason, according to the global investment bank, was that shoppers had less time to travel to homemaker centres.

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Returns Payment Services Shopping Planning 130

Retail TouchPoints

JANUARY 5, 2021

There were fewer last-minute shoppers in 2020 compared to 2019,” said Hilding Anderson, Senior Director of Strategy & Consulting at Publicis Sapient in an interview with Retail TouchPoints. “ 3 shopping day in 2019. It changed consumer behavior and resulted in new buying habits.” 11 through Dec. 24, 2020), or 2.4%

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Retail TouchPoints

NOVEMBER 15, 2023

Retailers need to ensure their systems can scale to upcoming seasonal traffic spikes like Cyber Week so they can capture the attention and wallet share of the numerous consumers hunting online for deals. He joined Splunk through the acquisition of SignalFx in 2019, where he was the Chief Product Officer.

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Shopping Checkout Returns Consumer 315

Retail Dive

MAY 14, 2021

After investing in the startup in 2019, the payments platform is now acquiring it to better serve consumers throughout their purchase journey.

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Returns Consumer 79

Retail TouchPoints

JUNE 15, 2020

These consumer sentiments, along with the need to protect the health of both shoppers and store associates, means retailers need to be stringent about enforcing social distancing and other safety measures as they reopen. In fact, displaying an abundance of caution will be required to bring many consumers back into physical stores.

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Consumer Payment Services Returns Shopping 136

Inside Retail

JANUARY 31, 2023

Late last year brought a symbolic event in the athletic footwear business in China: it was the return of the Shanghai Marathon, scratched in 2021, which attracted a record 18,000 runners and was won, both in the men’s and women’s divisions, by Chinese athletes. In 2019, Nike sold US$6.2

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Consumer Apparel Fashion Outdoor 130

Inside Retail

MAY 11, 2021

The last time Aje hit the runway was in 2019, when it opened up for Mercedes-Benz Fashion Week at picturesque Campbell Cove by Sydney Harbour. AN: Over the 13 years in which [co-founder and creative director] Edwina Forest and I have had the business, we’ve built a steady and strong direct-to-consumer business in the physical retail space.

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Returns Fashion Boutique Accessories 162

Inside Retail

MARCH 14, 2024

Revo Sunglasses return to independence Revo Sunglasses was founded by Nasa astrophysicist and optical engineer Dr Mitch Ruda who asked himself the question, what if we used the coatings that protect satellites to shield our eyes from the sun? Then, it set up a direct-to-consumer channel. “It

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