Retail TouchPoints

JUNE 10, 2020

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. According to proprietary research conducted by Forter, 23% of shoppers will abandon their carts if returns options are poor. Returns Abuse And Customer Expectations. This is amplified in some industries.

Returns 150

Returns Merchant Services Drop-Shipping Accessories 150

Retail TouchPoints

MAY 6, 2021

In London, as shoppers return to storied Oxford and Spencer streets after long COVID-19 lockdowns, they’re being greeted by the sight of boarded-up windows and a $23.4 retailers pay for failed deliveries, or the $309 billion the industry paid in 2019 (about 20% of ecommerce sales) on returns, according to an Appriss Retail research report.

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Fulfillment Shrinkage Department Stores Returns 333

Retail TouchPoints

FEBRUARY 10, 2021

The stores would include integrated online-to-offline capabilities as part of a digitally empowered phase of Nike’s Consumer Direct strategy , the Consumer Direct Acceleration. Consumers get a high degree of flexibility to discover the best of Nike, online or in-store, at their own pace.

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Returns Drop-Shipping Location Fulfillment 264

Inside Retail

APRIL 22, 2024

According to a recent Euromonitor report, while consumer food-service value nears pre-pandemic levels in 2024, dining-in at restaurants will not return to pre-pandemic level until 2028 in Asia Pacific. The report predicts that regular dining out will be off the menu for cost-conscious consumers until 2028. trillion in 2023.

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Kiosk Fulfillment Consumer Accounting 147

Retail TouchPoints

JUNE 15, 2021

As more consumers are vaccinated and COVID restrictions begin to ease, the key questions many retailers will be asking are what will consumers want to buy, and how can they make sure they have the right product, in the right place, as consumers start to resume some of their pre-pandemic activities? Know Where Your Product is.

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Drop-Shipping Fulfillment Returns Consumer 218

Retail TouchPoints

SEPTEMBER 2, 2022

For example, a UK-based business with traction in Europe should consider warehousing stock in Germany, Poland or the Netherlands to shorten the fulfillment process. Third-Party Logistics Providers (3PL) and Fulfillment of Product. New 3PL tools help make fulfillment of product easier for retailers.

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Shipping Fulfillment Returns Management 226

Retail TouchPoints

FEBRUARY 23, 2021

“Our investments in digital innovation continued to pay off in the quarter, with digital sales up 21% from 2019. Digital accounted for 44% of net sales in Q4 2020, and the retailer also highlighted the fact that 25% of its digital sales were fulfilled from its brick-and-mortar stores via curbside pickup and same-day delivery.

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Department Stores Returns Jewelry Apparel 211

Retail TouchPoints

AUGUST 19, 2020

However, Target’s brick-and-mortar stores proved to be essential elements in the retailer’s overall growth, fulfilling more than 90%. All in all, Q2 performance results in significant improvement to Target’s credit profile, both over Q1 2020 and Q2 2019, and we expect favorable results to continue for the balance of 2020,” he added.

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Fulfillment Accounting Returns Consumer 297

Retail TouchPoints

MARCH 3, 2022

Target has big plans for 2022, with the retailer announcing plans to invest up to $5 billion this year to open new stores, enhance its digital, fulfillment and supply chain capabilities, and expand its shop-in-shop concept with Ulta Beauty.

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Payment Services Shopping Planning Fulfillment 217

Retail TouchPoints

JULY 26, 2022

With rising gas prices, food shortages, skyrocketing interest rates and ever-present inflation, consumers are worried and that means retailers are worried, too. We’re already seeing online shopping demand level off , with consumers finding a new balance between digital and physical channels. Loyalty Shifts to Value.

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Drop-Shipping Fulfillment Consumer Shipping 277

Retail TouchPoints

JUNE 15, 2020

These consumer sentiments, along with the need to protect the health of both shoppers and store associates, means retailers need to be stringent about enforcing social distancing and other safety measures as they reopen. In fact, displaying an abundance of caution will be required to bring many consumers back into physical stores.

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Consumer Payment Services Returns Shopping 134

Retail TouchPoints

AUGUST 24, 2023

The deal may eventually include Shein shop-in-shops at some of Forever 21’s 540 brick-and-mortar stores, which are heavily concentrated in malls, as well as offering consumers the ability to return Shein items at Forever 21 locations.

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Fast Fashion Fashion Apparel Returns 230

Retail Focus

FEBRUARY 1, 2022

The streaming platform, which launched in late 2019, feeds behavioural data into AI algorithms to serve personalised viewing suggestions to its 118 million global paid subscribers. Hyper-personalisation is a great way to fulfil this demand, especially when brand loyalty is undergoing a dramatic transformation. Image: svetikd.

Returns 246

Returns Consumer Fulfillment Shopping 246

Retail TouchPoints

AUGUST 12, 2021

“I have met dozens of computer vision startups but could not find a technology that can fit our industry and was strong enough to fulfill our goals. ” IL MAKIAGE joins a growing list of retail and consumer brands that are acquiring tech companies to bolster their data-driven capabilities. billion in 2019.

Consumer 263

Consumer Fulfillment Returns Shopping 263

Retail TouchPoints

MAY 5, 2021

Propelled by new technologies and heightened consumer demand, some segments that had been slower to gain traction online finally moved into the digital fast lane — cars , adult beverages and even trees , to name just a few. billion compared to roughly $3 billion in 2019, according to data from IWSR.

Returns 273

Returns Consumer Marketing Comparison Shopping 273

Retail TouchPoints

AUGUST 19, 2021

Back-to-school surveys across the retail sector point to a strong season, spurred by pent-up consumer demand. Jeff Orschell, EY’s Americas Consumer Retail Leaders, noted that global data as well as the firm’s consumer research point to demand remaining elevated, despite the uncertainties. ADDITIONAL LISTENING: 2.

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ATS Markdowns Consumer Social Commerce 298

Retail TouchPoints

AUGUST 1, 2023

External economic factors, such as fluctuating interest rates, an unpredictable housing market and persistent inflation have prompted consumers to rethink their spending habits. Faced with shifting economic and consumer dynamics, retail leaders strive to unlock strategies that turn losses into profits. In 2019, it declined to 6.7%

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Drop-Shipping Consumer Shipping Returns 239

Retail TouchPoints

APRIL 18, 2024

If you’re not lucky, well, life goes on, albeit a little less comfortable or aesthetically pleasing than it could have been…unless you’re staying at Mint House , a new chain of boutique hotels that aims to combine the best of hotel and Airbnb experiences without all the parts consumers hate. A room at the Mint House 70 Pine location in NYC.

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Boutique Shopping Location Returns 236

Retail TouchPoints

AUGUST 17, 2021

Competition in the online grocery space is becoming fierce as consumers appear set to maintain shopping behaviors they adopted during the pandemic. In 2019, 85% of consumers went to stores for their grocery shopping, according to research from ShareThis. That dropped to 46% in 2020, driven by lockdowns and safety concerns.

Returns 282

Returns Shopping Consumer Marketing 282

Retail TouchPoints

APRIL 5, 2023

Tanger Outlets has responded to this message with urgency as it aims to engage and acquire a younger demographic of consumers. These efforts are paying off steadily for consumers, retail partners and Tanger Outlets alike. Now, we’re studying this much younger consumer. In addition, total tenant sales increased 11.8%

Shopping 300

Shopping Consumer Customer Experience Fulfillment 300

Retail TouchPoints

NOVEMBER 16, 2020

That’s nearly 2X the 2019 GMV total of $38.4 Chinese Consumers Flex Their Wallet Muscles. Some of this luxury market growth could be attributed to coronavirus travel restrictions, which have prevented wealthy Chinese consumers from buying items in person at high-end shops in New York City, Paris, Rome, etc. 1 — generated $74.1

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Fulfillment Consumer Marketing Shopping 192

Retail TouchPoints

APRIL 18, 2023

After years of degrading consumer trust in platforms, brands and the influencers they hire, Agha’s premise is that his TikTok-esque social commerce platform — which features product reviews only from real, authenticated shoppers — will power the next wave of ecommerce discovery and online community. Here’s how he’s doing it.

Marketing 255

Marketing Payment Services Beauty and Health Fulfillment 255

Retail TouchPoints

SEPTEMBER 12, 2022

But new direct-to-consumer (DTC) brands like Sundays are designed to streamline the process and develop multipurpose products that can adapt as consumers’ needs change. Sundays was founded in November 2019 by Barbora Samieian, Noah Morse, Sara Samieian, and Moe Samieian Jr., We love doing this for a few reasons,” Samieian said.

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Shopping Customer Experience Shipping Consumer 242

Retail TouchPoints

OCTOBER 6, 2022

Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that). In fact, McNamara noted that Mastercard predicts a comeback for Black Friday 2022, with total sales exceeding 2019 results.

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Merchant Services Payment Services Promotions Location 241

Retail Focus

APRIL 7, 2022

Chris White, head of delivery at international fulfilment services provider, fulfilmentcrowd , explains how SME retailers can overcome these challenges and capitalise on the opportunity of scaling into new markets, both across the EU and further afield. . Chris White, Head of Delivery, fulfilmentcrowd. Simplifying the schemes available.

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Payment Services Drop-Shipping Fulfillment Shipping 130

Inside Retail

SEPTEMBER 21, 2023

Upon my return to Hong Kong in 2019, I founded Treehouse , a realisation of my years of experience and a fulfilment of my childhood aspiration. It’s incredibly fulfilling to see people at the venue enjoying their meal, or walking around the city with our containers.

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Fulfillment Location Management Returns 130

Retail TouchPoints

JULY 27, 2021

That means more consumers are venturing out into the world — and going back into stores. Research from Springboard points to similar results: the company’s latest Retail Consumer Survey indicated that 56% of consumers were “very” or “completely comfortable” visiting brick-and-mortar destinations, a steady increase from the 50% figure in May.

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Beauty and Health Shopping Consumer Home Furnishings 279

Retail TouchPoints

MARCH 17, 2021

from 2019, totaling $188.2 Over the course of the COVID-19 pandemic, items that consumers shopped for reflected the stay-at-home sentiment, such as household essentials, electronics and entertainment and health, beauty and wellness products. In November and December, Adobe Analytics reported that online shopping grew 32.2%

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Drop-Shipping Shipping Beauty and Health Fulfillment 152

Retail TouchPoints

MAY 26, 2022

It’s the question that’s on every retailer’s — and not a few consumers’ — minds: When will global supply chains flow freely once more? Inflation can certainly reduce demand as prices rise, but it also can encourage consumers to buy now before prices go up even higher. trillion ) or January 2019 ( $4.4 trillion ).

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Promotions Supply Chain Management Consumer Shipping 270

Retail TouchPoints

NOVEMBER 23, 2020

While news of potential COVID vaccines has many retailers anticipating a return to in-store shopping in 2021, this year’s Q3 financial results show that consumers’ hunger for ecommerce shows no sign of being sated. of sales fulfilled by its stores — a sign that the retailer is ready to tackle the holiday season.

Fulfillment 191

Fulfillment Department Stores Customer Experience Fashion 191

Retail TouchPoints

MARCH 29, 2021

consumers starting their online searches on Amazon, it essentially functions as a product search engine — and a very popular one at that. consumers begin their product searches on Amazon, according to research by ChannelAdvisor and Dynata. The bonanza is an outgrowth of Amazon’s unique place in ecommerce and the marketplace sector.

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Fulfillment Accounting Planning Consumer 342

Retail TouchPoints

JULY 30, 2020

Households with children in elementary and high school are set to spend an average of $789.49 , far exceeding the 2019 record of $696.70. Only consumers only had 17% of their shopping done by early July, and 54% said they held off on spending because they didn’t know what they needed. per family, up from $976.78 — another record.

Merchant Services 249

Merchant Services Advertising Apparel Planning 249

Retalon

JULY 30, 2019

Retail fulfillment is defined as the process of receiving, packaging, and delivering an order to the customer. A large portion of a retailer’s business activity—and their success—hinges on effective and efficient fulfillment strategies and processes. Delivering convenience (Retail Fulfillment Strategy Examples).

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Fulfillment Drop-Shipping Shipping Supply Chain Management 32

Retail TouchPoints

NOVEMBER 10, 2020

While this figure is down $50 from 2019, given 2020’s overall uncertainty, such a slight decline would represent a significant victory. The pandemic’s impact on shopping habits isn’t abating: 66% of respondents will prefer home delivery over other fulfillment methods, according to a survey by Oracle.

Shipping 246

Shipping Fulfillment Shopping Consumer 246

Indigo 9 Digital

JANUARY 11, 2023

When you shift activities consumers used to complete on their own to a retailer, someone has to pay for it. If getting the order to you is expensive what about returns? This process of ordering and returning goods is very expensive. million on “refunds, returns, and discounts”. By Tricia McKinnon eCommerce is expensive.

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Advertising Shipping Returns Fulfillment 98

365 Retail

JANUARY 11, 2022

for the seven weeks to December 24, against the same period in 2019. growth in Very retail sales compared with Christmas 2019. He told the PA news agency: “It was really positive to see the return of growth for fashion. The company, which runs Very.co.uk and Littlewoods, said sales grew by 21.9% Christmas 2021 results are in!

Fashion 62

Fashion Returns Fulfillment Shopping 62

Retalon

JULY 30, 2019

Retail fulfillment is defined as the process of receiving, packaging, and delivering an order to the customer. A large portion of a retailer’s business activity—and their success—hinges on effective and efficient fulfillment strategies and processes. Retail Fulfillment Strategy Examples. 2. Third-party fulfillment (3PL).

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Fulfillment Drop-Shipping Shipping Supply Chain Management 32