Retail TouchPoints

JULY 15, 2022

Over a four-week period, Build-A-Bear turned its store locations into micro-fulfillment centers so it could maintain store operations, keep associates working and create a bright spot for consumers navigating uncertainty and stress.

Fulfillment 306

Fulfillment Shipping Inventory Management Location 306

Retail TouchPoints

NOVEMBER 14, 2023

Under Natura &Co’s ownership since 2017, The Body Shop redesigned its stores and enhanced the customer experience via its Changemaking Workshop. stores in April 2022. The retailer, which became a certified B Corp.

Shopping 258

Shopping Fashion Customer Experience Store Operations 258

Independent Retailer

JULY 29, 2022

With the new era of retail increasing shopper expectations, delivering a flawless in-store customer experience has never been more critical. Adopting item-level radio-frequency identification (RFID) technology ensures customer service is elevated to new levels in order to remain relevant within a crowded field of competitors.

Customer Experience 98

Customer Experience Shrinkage Checkout Inventory Management 98

Retail TouchPoints

AUGUST 20, 2021

In 2017, Amazon launched a tech support service to help customers understand and set up their smart home with a focus on Alexa, and Staples now also offers a range of tech support services. . Walmart isn’t the first retailer to try to take a bite out of Best Buy’s services apple.

Shipping 279

Shipping Consumer Store Operations Customer Experience 279

Retail TouchPoints

MARCH 22, 2024

This unified approach is designed to both boost customer satisfaction and enhance overall store performance and efficiency. Relex has provided Couche-Tard’s European business with a unified supply chain and store and floor planning solution since 2017.

Planning 270

Planning Inventory Management Management Store Operations 270

Retail TouchPoints

JULY 6, 2020

For more and more brands, data analysis drives the customer experience, and BEA winners exemplified that trend. stores, although the brand is sold widely by other retailers. “We We’re harnessing data to really personalize and offer an amazing experience that’s frictionless across the full ecosystem of everything we do. ”.

Boutique 325

Boutique Customer Experience Location Accessories 325

Retail TouchPoints

APRIL 25, 2023

Having joined Canada Goose in 2017, Bourke previously led the retailer’s investor relations and strategy functions. Binder, who has been engaged in consulting and interim roles with Canada Goose, will now oversee the development and execution of the company’s efforts to ensure scalable growth.

Planning 305

Planning Consumer Management Marketing 305

Retail TouchPoints

MARCH 15, 2024

For the coming fiscal year, the retailer is planning $800 million in CapEx expenditures to fund a major brick-and-mortar expansion that will enlarge its total store square footage by 2% — its largest physical expansion since 2017.

Sporting Goods 290

Sporting Goods Returns Location Planning 290

Retail TouchPoints

JULY 22, 2021

In 2017, retail coffee giant Starbucks faced a strong backlash from consumers in the U.S. At the end of the day, only one certainty remains; the retail industry needs to keep improving its customer experience to stay in the game. . For retail businesses, this generally translates to product boycotts.

Payment Services 306

Payment Services Consumer Customer Experience Accounting 306

Retail TouchPoints

JULY 12, 2024

OSHA hit the retailer with more than $1 million in penalties for workforce safety violations in four Florida stores in April 2023 , bringing its total fines for safety hazards to $15 million since 2017. The retailer also onboarded a third-party auditor to perform unannounced compliance audits annually at all covered stores.

Accounting 262

Accounting Management Store Operations Customer Experience 262

Retail TouchPoints

MARCH 4, 2021

For this customer, retailers should use artificial intelligence and machine learning to generate counterintuitive and previously unseen insights that enable them to create personalized deals and offers. For example, AWS works with Parkland , a leading fuel and convenience store operator that completes over one million transactions every day.

Shopping 300

Shopping Grocer Accounting Store Operations 300

Retail TouchPoints

JULY 21, 2023

“We aim to make customers feel like each shopping experience was custom-made for them, and we’re excited to take another big step forward with the rollout of this pilot of Instacart’s Caper Carts.”

Checkout 245

Checkout Promotions Supermarket Accounting 245

Retail TouchPoints

AUGUST 18, 2020

After emerging in January from its second stint in bankruptcy since 2017, Payless “is back,” the retailer trumpets on its newly launched e-Commerce site.

Planning 227

Planning Payment Services Brand Management Location 227

Retail TouchPoints

MAY 29, 2020

Curbside pickup expands on the home grocery delivery option Aldi began offering through Instacart in 2017, which has since expanded to comprise more than 10,000 zip codes across the nation. However, unlike companies such as Walmart and Target , which offer free pickup, Aldi is charging a fee for the service.

Location 179

Location Marketing Store Operations Customer Experience 179

Retail TouchPoints

NOVEMBER 20, 2023

Aaron Stamm is a Retail Consultant at Acuity , which he joined in 2017, bringing with him more than 35 years of experience in a broad range of retail. Doing so can equip you with a financial safety net that ensures your hard-earned investment remains protected. Throughout his retail career, loss prevention remained a focus.

Payment Services 312

Payment Services Sporting Goods Inventory Management Loss Prevention 312

Retail Focus

FEBRUARY 19, 2024

With 10 stores in Palermo, P&V sought to expand into the UK market, showcasing and celebrating the culture of Italy and Sicily through its food and wine produce. It also has delivered labour hours savings, ensuring store associates can focus time on serving customers or tasks that improve customer experiences in-store.

Store Operations 147

Store Operations Marketing Promotions Management 147

Retail TouchPoints

SEPTEMBER 19, 2024

Many look to the example of Glossier and the way it has boomed since opening physical stores.

Finance 263

Finance Shopping Visual Merchandising Location 263

Retail TouchPoints

DECEMBER 12, 2023

Barach guides development and customer deployment of antuit.ai He brings a unique background of 20 years in the retail data intelligence space, following multiple internal finance, planning, buying and store operations roles for retail giants Target, Macy’s and Kroger. Joining antuit.ai

Markdowns 278

Markdowns Retailing Pricing Promotions Fulfillment 278

Mass Relators

AUGUST 24, 2022

The GIANT Company has achieved a great deal of success, with growth in its local markets, innovation in operations and a strong commitment to diversity, equity and inclusion, as well as health and sustainability. where he served as senior vice president of retail operations for Jewel-Osco in Illinois, Indiana and Iowa.

Supermarket 52

Supermarket Store Operations Promotions Customer Experience 52

Indigo 9 Digital

APRIL 19, 2023

This allows Domino’s Pizza to own the customer experience. When restaurants use third party delivery companies they place a lot of faith in those companies to provide the same level of customer service they would offer if they were doing it themselves. A pizza loving couple in New Zealand were the first customers of this test.

Consumer 98

Consumer Marketing Accounting Store Operations 98

Retail TouchPoints

JUNE 17, 2020

Physical stores notoriously lack this capability, but there are tools available, through QR codes and RFID tags, that have the power to measure in-store customer interest and purchase intent. IRL, a pop-up collective at Water Tower Place in Chicago in 2017, did just that. Customer Journey And Operational Efficiency.

Store Layout 179

Store Layout Planning Finance Store Operations 179

Cross Cap

FEBRUARY 1, 2018

According to a 2017 survey from BigCommerce, 51% think shopping online is best, while 49% prefer shopping in-store. But instead of rolling over, physical retailers can use this so-called “retail apocalypse” as a catalyst to evaluate their approach to customer experience – perhaps the one edge they have over their cyber counterparts.

Customer Experience 52

Customer Experience Payment Services Shipping Fulfillment 52

Retail Prophet

APRIL 11, 2025

Under Edward Lamparts ESL Investments, Sears, for example, sold off its well-known Craftsman trademark in 2017 to Stanley Black & Decker for $900 million. Sears filed for bankruptcy in 2018, and operates under a dozen stores today, down from thousands at its peak. So why do these deals fail?

Payment Services 40

Payment Services Department Stores Fashion Management 40