Retail TouchPoints

FEBRUARY 20, 2025

A 2012 Nielsen report suggests that testing with just five users can uncover most usability issues, but this only works if your user groups arent very distinct from each other. Applause reported that in 2024, 41.7% of businesses only conducted tests during the testing phase of the software development lifecycle (SDLC), and just 7.1%

Payment Services 179

Payment Services Checkout Promotions ATS 179

Retail TouchPoints

JANUARY 5, 2023

We’re focused on serving the Pro no matter where, when and how they choose to shop with The Home Depot.”. The Pro Xtra program, which launched in 2012, has increasingly focused on providing rewards that help members manage and build their businesses along with more traditional rewards.

Accounting 284

Accounting Planning Management Shopping 284

Retail TouchPoints

SEPTEMBER 5, 2023

As we fast approach Q4 2023, there is one topic at the forefront of every retailer’s mind: holiday shopping. And if Amazon Prime Day sales and back-to-school shopping trends are any indication ( hint : we know they are), then this year’s Cyber 5 is going to be one for the books.

Customer Experience 260

Customer Experience Consumer Shopping Marketing 260

Retail TouchPoints

MARCH 25, 2022

born between 1997 and 2012, and they make up approximately 20% of the total U.S. Constant interaction with friends on Instagram and TikTok is part of Generation Z’s lives, so there is no question that these social media channels influence what digital natives put in their shopping carts. Shopping Must be Rapid and Streamlined.

Payment Services 278

Payment Services Checkout Shopping Consumer 278

Inside Retail

MARCH 19, 2024

Under the leadership of the brand’s marketing director Nick Jackson, the third generation of the family to run the business, Peter Jackson has rolled out a new e-commerce platform, which supports a seamless omnichannel experience for customers across all touchpoints. Data will shape how we fill out the shops moving forward.

Customer Experience 243

Customer Experience Boutique Marketing Shipping 243

Inside Retail

MAY 26, 2021

The creation of H&M’s workforce planning system began back in 2012 when the company deployed Board to track the performance of individual stores. A similar exercise examines customer demands in fitting rooms. This will ensure our in-store customer experiences continue to be at the very highest level.”.

Planning 245

Planning Point of Sale Fashion Management 245

Retail TouchPoints

APRIL 26, 2024

The company was founded in 2012 with its core product offering, BarkBox. Interview with Bark CRO Suzanne McDonnell Suzanne McDonnell, Chief Revenue Officer, Bark Retail TouchPoints (RTP): What have you and the Bark team been able to learn about your consumers, the pup parents, since the company’s inception in 2012?

Wholesale 278

Wholesale Consumer Marketing Advertising 278

Retail TouchPoints

JUNE 4, 2020

Retailers have scrambled to ensure customers are able to get essential items as quickly as possible, using different methods to remain contact-free such as curbside pickup, social distancing while shopping in-store and home delivery. As States Continue To Reopen, In-Store Experiences Still Need To Be Top Of Mind.

Drop-Shipping 250

Drop-Shipping Shipping Customer Experience Consumer 250

Inside Retail

FEBRUARY 11, 2024

During her time at Lululemon, which spanned 13 years from 2012 to 2020, Shaughnessy led over 40 stores and oversaw the brand’s national wholesale and community presence in ANZ. As an omnichannel retailer, making it easier to shop the brand is the main priority, Shaughnessy told Inside Retail. “A

Planning 264

Planning Drop-Shipping Customer Experience Wholesale 264

Inside Retail

MARCH 5, 2025

When Nicola Clement first started working in e-commerce in 2009 launching Quiksilvers online shopping site for the Apac region it was at a point when Australian retailers were transitioning from custom-built websites to enterprise-level platforms.

Returns 263

Returns Customer Experience ATS Location 263

Inside Retail

JUNE 16, 2024

Start by delivering a great customer experience. The research finds that Baby Boomers seek out reputable brands that offer trusted, reliable customer service, with the majority (68 per cent) preferring phone support with representatives based in Australia. Question is, how can you cash in on this lucrative group?

Checkout 264

Checkout Target Market Returns Shipping 264

Retail TouchPoints

APRIL 24, 2025

The deal provides Wonder with a content studio that has been producing food and cooking content since 2012, and the eventual goal is to allow viewers watching a chef make a signature dish to then easily order it for delivery through Wonder, Grubhub or Blue Apron, Tastemade CEO and Co-founder Larry Fitzgibbon told the Wall Street Journal.

Merchant Services 147

Merchant Services Advertising ATS Payment Services 147

Inside Retail

DECEMBER 20, 2022

Walker noted that Anchorage has said it is committed to supporting David Jones CEO Scott Fyfe and his turnaround plan, which involves investing in stores and the customer experience. Or will they be there for the longer haul, trade through it and try to grow David Jones as it once was?”. Growing in a shrinking market.

Department Stores 246

Department Stores Supermarket Management Marketing 246

Retail Gazette

MARCH 27, 2025

Since its inception in 2012, Gymshark has redefined the gymwear industry, rapidly evolving from a startup to a global fitness powerhouse with an unwavering focus on community and innovation. For White City, its all about combining those lessons and pushing the experience even further. Lets get that working.

Location 110

Location Shopping Wholesale Marketing 110

Retail TouchPoints

SEPTEMBER 26, 2023

While shoppers have a month or so to build their shopping lists, brands need to start preparing now. He is a seasoned technology and business leader with over 15 years of experience in the ecommerce industry. There are several things brands can do today to ensure a successful round two in October. Guru Hariharan is CEO of CommerceIQ.

Advertising 264

Advertising Fulfillment Shipping Returns 264

Inside Retail

SEPTEMBER 9, 2024

“Amid these challenges, they are increasingly expecting shopping experiences to be centred around flexibility and value – especially as AI-powered personalisation becomes available.” Businesses must focus on delivering clear, differentiated value and enhancing the customer experience.

Payment Services 147

Payment Services Customer Experience Finance Consumer 147

A1 Retail

JANUARY 27, 2022

The majority of consumers across all demographics are concerned about the environmental impact of online shopping, according to new research. Almost all of Gen-Z – those born between 1997 and 2012 – feel concerned (96 percent) by the impact that online shopping has on the planet.

Consumer 75

Consumer Shopping Fast Fashion Returns 75

Inside Retail

JUNE 9, 2021

In 2012 Anthony Nappa saw a business opportunity to support his father’s salons by offering an online shopping experience hosting premium quality products; Oz Hair & Beauty was born. The team saw the key to enhancing its e-commerce offer was to bring that same personalised guided-shopping experience online.

Clienteling 130

Clienteling Shopping Customer Experience Location 130

365 Retail

NOVEMBER 1, 2023

This marks the brand’s fourth standalone boutique in the capital and its seventh in the UK, reinforcing TAG Heuer’s commitment to offering exceptional customer experiences in modern, aesthetically pleasing spaces. Swiss luxury watchmaker TAG Heuer has opened its doors to a new boutique at Westfield Stratford City in London.

Boutique 111

Boutique ATS Customer Experience Management 111

365 Retail

APRIL 25, 2025

Know Your Customer (KYC) strategies have become powerful tools to verify user identities, detect suspicious behaviour, and ensure regulatory compliance. By implementing effective KYC protocols, businesses can significantly reduce risks and foster a safer shopping environment. Can customers abandon carts due to lengthy KYC processes?

Accounting 52

Accounting Checkout Finance Advertising 52

Inside Retail

APRIL 15, 2025

The skincare brand officially opened its new flagship concept store at Pacific Fair shopping centre on the Gold Coast last week. Elevating the customer experience In line with this holistic approach, the new concept store offers a range of complimentary and on-site services with an objective to elevate the customer journey.

Department Stores 147

Department Stores Consumer Customer Experience Planning 147

Inside Retail

FEBRUARY 16, 2022

InStitchu’s business model – and its clothes – have been turning heads since James Wakefield and Robin McGowan launched the brand in 2012. A well-tailored customer experience. “Their measurements and shopping follow them across the whole process,” McGowan said.

Planning 130

Planning Fashion Fast Fashion Customer Experience 130

Inside Retail

AUGUST 14, 2022

The tailored shopping experience we expect online is now an expectation offline as well,” he said. This is why the technology giant has bet big on setting up the HP Experience Hub, located in shopping Pavilion Bukit Jalil in Kuala Lumpur, the first of its kind in Southeast Asia. “By The allure of the physical store.

Consumer 130

Consumer Shopping Customer Experience Marketing 130

Inside Retail

JANUARY 9, 2022

Lune was founded by Kate Reid, a former aeronautical engineer, alongside her brother Cam in 2012 and quickly shot to notoriety, thanks to interest in Reid’s atypical career background. “We Engaging customer experience. Customer experience is a critical component of Lune’s success.

Customer Experience 130

Customer Experience ATS Planning Marketing 130

Inside Retail

APRIL 2, 2024

Independent lifestyle brand Zulu & Zephyr launched in the summer of 2012 offering swim and resortwear for the modern woman. Last month, Zulu & Zephyr opened the doors to its new flagship store on the coveted Gould Street shopping strip in Bondi Beach, which was previously tenanted by Australian fashion brand Silk Laundry.

Fashion 130

Fashion Boutique Customer Experience Shipping 130

365 Retail

APRIL 17, 2025

Loyalty programs have been a mainstay of retail customer retention for decades, but their effect has never been as deep as it is with Gen Z consumers. By fostering a sense of belonging and exclusivity, Nike is capitalising on Gen Z’s desire for unique, customised experiences.

Marketing 52

Marketing Customer Retention Promotions Consumer 52

Inside Retail

OCTOBER 18, 2022

We built the website and started going to Bondi markets, and people started coming in to try on the glasses because it was uncommon to buy glasses online in 2012. There’s no denying that shopping centre traffic was down, our staff were incredibly brave. We had to come up with a brand name, order the products, source suppliers.

Marketing 240

Marketing Department Stores Wholesale Accounting 240

A1 Retail

MARCH 28, 2025

SpaceNK is set to open its 77thstore, located in Bluewater Shopping Centre, with a trading space of 2,760 sq ft. Over 100 of the worlds most coveted beauty brands can be shopped within the space. This store marks a return to the shopping centre for SpaceNK. The original store which had a much smaller footprint closed in 2012.

Planning 59

Planning Accounting Returns Location 59

Cisco Retail

NOVEMBER 30, 2021

GivingTuesday was created in 2012 as a day that encourages people to do good. Coming after “Black Friday” and “Cyber Monday,” staples of the year-end holiday shopping season, GivingTuesday is intended to encourage a different kind of giving – through donations, volunteering, or advocacy.

Returns 102

Returns Customer Experience Management Shopping 102

365 Retail

APRIL 23, 2021

Nottingham-based 200 Degrees – which recently announced its 12 th coffee shop which will open in Manchester next month – currently has 11 distinctive coffee shops in England and Wales and five barista schools, as well as wholesale, subscriptions and e-commerce.

Wholesale 75

Wholesale Shopping Customer Experience Marketing 75

Inside Retail

APRIL 27, 2022

A generation that sees shopping as binary: “I want brand X, therefore I need to shop at store Y”. A generation that loves to shop online because it’s fun and convenient – and also because they are juggling work-life (im)balance, kids and life in the ’burbs. Obsessed with showcaser signalling and blinded by status. Meet Olivia.

Thrift Store 130

Thrift Store Fashion Drop-Shipping Consumer 130

Cisco Retail

JULY 23, 2021

Founded in 2012, the company helps its private and public sector customers realize the benefits of digital transformation. Although A2D24’s customers shut down for a period of time, when they opened back up, their customers used A2D24’s systems to understand and forecast retail customer behavior in the store.

Shipping 110

Shipping Accounting Customer Experience Marketing 110

Inside Retail

DECEMBER 5, 2022

With the biggest online shopping period looming, consumers are inundated with offers and a wide selection from retailers. Behavioural science is a powerful way to optimise the customer experience and optimise the e-commerce journey. Reducing price sensitivity.

Promotions 130

Promotions Consumer Planning Returns 130

A1 Retail

AUGUST 26, 2021

Sweaty Betty has always had a reputation for delivering an engaging in-store customer experience – they pride themselves on it. Each shop is more than just a retail outlet, they are ‘Wellness Hubs,’ where the Sweaty Betty experience is influenced and defined by the local community. Making The Move To Mobile.

Visual Merchandising 85

Visual Merchandising Boutique Customer Experience Marketing 85

Inside Retail

AUGUST 16, 2021

As the quality of living and workers’ wages reached new heights, Western brands spotted a golden opportunity and raced to set up shop in the East to reach China’s 1 billion consumers (and counting). Tesla is an effortless status symbol, but Nio is an example of a brand that truly encompasses customer experience into its brand.

Consumer 130

Consumer Beauty and Health Fashion Accounting 130

Independent Retailer

SEPTEMBER 9, 2021

Brands should always be looking to make improvements in their business models and customer experiences, and there is no better time to reevaluate the way you are running things than with beginning of the year resolutions. AR and VR Experiences are the Future of Retail.

Consumer 98

Consumer Customer Experience Shopping ATS 98

VMS

APRIL 7, 2021

That’s why in 2012 we created VMSD’s annual Designer Dozen awards program to recognize retail’s rising stars, ages 35 and under, who are making their mark on an industry that is poised on the cusp of reinvention. She is also responsible for working on shop-in-shops. Courtesy of Bloomingdale’s, NY.

Visual Merchandising 98

Visual Merchandising Advertising Department Stores Space Planning 98