Inside Retail

MAY 1, 2024

Expanding with quality Lekker emanates quality and delivers a bespoke yet attainable customer experience through specialised direct-to-consumer brand stores, complemented by select retail partnerships.

Marketing 251

Marketing Consumer Location Customer Experience 251

Retail TouchPoints

APRIL 7, 2021

The acquisition will also add another point of entry for self-purchasing women customers — a segment where Signet said it is currently underdeveloped — and give the company a foothold in pure-play digital retail. Launched in 2012, the Rocksbox service lets monthly members rent and swap exclusive jewelry styles through its online platform.

Jewelry 151

Jewelry Fashion Customer Experience Planning 151

Inside Retail

FEBRUARY 11, 2024

During her time at Lululemon, which spanned 13 years from 2012 to 2020, Shaughnessy led over 40 stores and oversaw the brand’s national wholesale and community presence in ANZ. LSKD was recently named ‘Business of the Year’ in the 2024 Telstra Best of Business Awards. It also took home the award for outstanding growth.

Planning 264

Planning Drop-Shipping Customer Experience Wholesale 264

365 Retail

NOVEMBER 1, 2023

This marks the brand’s fourth standalone boutique in the capital and its seventh in the UK, reinforcing TAG Heuer’s commitment to offering exceptional customer experiences in modern, aesthetically pleasing spaces. Swiss luxury watchmaker TAG Heuer has opened its doors to a new boutique at Westfield Stratford City in London.

Boutique 110

Boutique ATS Customer Experience Management 110

Inside Retail

APRIL 2, 2024

Independent lifestyle brand Zulu & Zephyr launched in the summer of 2012 offering swim and resortwear for the modern woman. I believe our customers came to Zulu & Zephyr for hope – hope for holidays, vacations, time with family, times to dress up and feel great.

Fashion 130

Fashion Boutique Customer Experience Shipping 130

Miller Zell

JANUARY 23, 2023

A recent article in Total Retail took an analytic eye to marketing to Generation Z (those born between 1997 and 2012).

Marketing 94

Marketing Customer Experience 94

Inside Retail

MAY 26, 2021

The creation of H&M’s workforce planning system began back in 2012 when the company deployed Board to track the performance of individual stores. We are also looking to generate workforce planning reports that show how accurately staffing level estimates matched actual customer demand,” says Strub. billion in revenue.

Planning 245

Planning Point of Sale Fashion Management 245

Retail Gazette

JUNE 25, 2023

He has held positions in the company’s management team, including overseeing customer experience, wholesale and digital marketing. “Looking at the incredible journey we’ve been on since 2012, Niran has played a huge part in the growth, development and culture of the Gymshark brand you see before you today.”

Wholesale 72

Wholesale Management Customer Experience Planning 72

Inside Retail

JULY 19, 2023

I think all brands really care about how they can provide the best possible customer experience – and a uniform plays a key part in how a brand presents itself,” she said. “If At that time, she said that uniforms were typically generic – involving polos or white shirts and black aprons.

Planning 246

Planning Telecommunications Fashion Wholesale 246

Retail TouchPoints

JUNE 7, 2023

That’s according to a recent study by the ICSC that surveyed Gen Z consumers, defined by the Pew Research Center as those born between 1997 and 2012. The study found that four out of five are worried about the health of the U.S.

Discount Store 284

Discount Store Shopping ATS Payment Services 284

Retail TouchPoints

AUGUST 1, 2023

Since 2012, the median EBITDA for publicly traded retailers was 9.8%, according to Deloitte. A critical area of focus is transforming their business into more profitable omnichannel platforms. Despite the appeal and growth of ecommerce, retail profitability has been on a decline. In 2019, it declined to 6.7% and modestly rebounded to 8.6%

Drop-Shipping 246

Drop-Shipping Consumer Shipping Returns 246

Inside Retail

DECEMBER 20, 2022

Walker noted that Anchorage has said it is committed to supporting David Jones CEO Scott Fyfe and his turnaround plan, which involves investing in stores and the customer experience. Or will they be there for the longer haul, trade through it and try to grow David Jones as it once was?”.

Department Stores 246

Department Stores Supermarket Management Marketing 246

Retail TouchPoints

SEPTEMBER 26, 2023

He is a seasoned technology and business leader with over 15 years of experience in the ecommerce industry. Before founding the company in 2012, Hariharan spent five-plus years at Amazon building out automated vendor management and supply chain. Guru Hariharan is CEO of CommerceIQ.

Advertising 263

Advertising Fulfillment Shipping Returns 263

Inside Retail

JULY 25, 2021

Customer experience and digital transformation expert Damian Madden refers to the new generation of art buyers as ‘art-lennials’. . “An Hartley founded Bluethumb with his brother George in 2012 after seeing how many artists struggled to get distribution through galleries and other traditional means to sell their artwork.

Drop-Shipping 246

Drop-Shipping Consumer Shipping Marketing 246

Retail TouchPoints

OCTOBER 2, 2023

As far back as 2012, consumers reported being uncomfortable with being “stalked” by targeted cookies online. For example, you can offer users the option to create an account or subscribe to receive special offers and discounts, which allows you to collect valuable information such as their preferences, purchase history or demographic data.

Marketing 329

Marketing Advertising Target Market Consumer 329

Cisco Retail

NOVEMBER 9, 2021

It meant growing our technology portfolio, organically and inorganically, while radically transforming how customers experience Cisco. Delivering on a software-led experience meant coordination across the entire company, including our engineering, sales force, finance and operations teams in a whole new way.

Customer Experience 139

Customer Experience Finance Management ATS 139

Inside Retail

APRIL 3, 2022

Insider, a leader in personalised, cross-channel customer experiences, has announced a $121 million Series D round led by QIA, at a $1.22 billion valuation. Other investors participating in the round include Sequoia, Riverwood Capital, 212, Wamda Capital, Esas Private Equity, and Endeavor Catalyst.

Marketing 130

Marketing Customer Experience Management Planning 130

Retail TouchPoints

MARCH 25, 2022

born between 1997 and 2012, and they make up approximately 20% of the total U.S. There are approximately 67 million people in the U.S. population. This group, known as Generation Z, represent a buying power of $44 billion. They also influence an additional $600 billion of family spending.

Payment Services 276

Payment Services Checkout Shopping Consumer 276

Inside Retail

JANUARY 12, 2023

Hwang-Judiesch was appointed president of Hudson’s Bay in September 2022, leading the store organisation, including the execution of the company’s in-store digital selling transformation, customer experience and store optimisation strategy. Nairn’s retirement culminates a 46-year career in retailing.

Department Stores 130

Department Stores Fashion Customer Experience Marketing 130

Inside Retail

DECEMBER 2, 2021

Abloh trained as an architect and engineer in his early life, and transitioned to designing clothes in 2012. The LVMH family joins me in this moment of great sorrow, and we are all thinking of his loved ones after the passing of their husband, their father, their brother, and their friend.”.

Fashion 130

Fashion Management Accounting Customer Experience 130

Inside Retail

FEBRUARY 16, 2022

InStitchu’s business model – and its clothes – have been turning heads since James Wakefield and Robin McGowan launched the brand in 2012. A well-tailored customer experience. “Their measurements and shopping follow them across the whole process,” McGowan said.

Planning 130

Planning Fashion Fast Fashion Customer Experience 130

Retail TouchPoints

JUNE 4, 2020

By looking ahead and trying to prepare for a new normal while dealing with the realities brought on by COVID-19, retailers that embrace an agile approach, focus on the customer experience and make digital a strategic imperative are going to see the benefits and ultimately, end up on top.

Drop-Shipping 236

Drop-Shipping Shipping Customer Experience Finance 236

Inside Retail

AUGUST 14, 2022

The HP Experience Hub is designed to offer consumers a personalised introduction and journey through the entire range of HP products from all the different categories including desktops, laptops, printers and more.

Consumer 130

Consumer Shopping Customer Experience Marketing 130

Mass Relators

AUGUST 16, 2022

Under Edeker’s leadership as CEO, the company has nearly doubled its sales from approximately $7 billion in 2012 to more than $13 billion in 2022, making it the 30th largest food retailer in North America. “As In 2012, he joined Hy-Vee’s executive staff when he was promoted to assistant vice president, operations, northeast region.

Grocer 52

Grocer Promotions Finance Location 52

A1 Retail

JANUARY 27, 2022

The survey of over 1,000 British shoppers, which was conducted by omnichannel marketing and customer experience consultancy CPM, found that 83 percent of people worry that online shopping is unsustainable.

Consumer 75

Consumer Shopping Fast Fashion Returns 75

Retail TouchPoints

MAY 12, 2022

Some of us may have chuckled at Google’s first attempts at “smart glasses” back in 2012, but it appears the company was just ahead of its time. To enable this convergence, Hackl foresees a very near future in which we will all trade in our smartphones for virtually enabled glasses.

Consumer 324

Consumer Planning Social Commerce Customer Experience 324

Mass Relators

DECEMBER 12, 2022

“Our business model is built around lowering prices to attract more customers, rather than making higher margins on fewer customers. Our fundamental strategy is to lower prices, invest in associates and the customer experience, and support our local communities.”.

Supermarket 52

Supermarket Fulfillment Promotions Consumer 52

365 Retail

APRIL 23, 2021

“He loves the product as much as we do, and his commercial understanding of the market makes him instrumental in steering 200 Degrees to new opportunities – to further enhance our customer experience.”. Set up by Tom and his business partner Rob Darby in 2012, 200 Degrees has its roast house near Trent Bridge in Nottingham.

Wholesale 74

Wholesale Shopping Customer Experience Marketing 74

Cisco Retail

NOVEMBER 30, 2021

GivingTuesday was created in 2012 as a day that encourages people to do good. Alisha Ghosh, an Insights & Innovation Manager on Cisco’s Customer Experience team and a Citizen Schools volunteer, taught a course on environmental sustainability. There has never been a better time to embrace the philosophy of GivingTuesday.

Returns 100

Returns Customer Experience Management Shopping 100

Inside Retail

DECEMBER 5, 2022

Behavioural science is a powerful way to optimise the customer experience and optimise the e-commerce journey. In 2012 Simonson repeated the experiment , first showing participants other cameras and user reviews on Amazon. Reducing price sensitivity.

Promotions 130

Promotions Consumer Planning Returns 130

Retail TouchPoints

OCTOBER 18, 2022

billion gallons of water saved by jeans factories since 2017; People: More than $46 million donated to charitable organizations championing mental health, youth empowerment, education and the environment since 2012; and Practices: 88% of AEO’s Board of Directors are unaffiliated with the company (i.e.

Consumer 273

Consumer Fulfillment Returns Customer Experience 273

Mass Relators

JUNE 20, 2022

Hawthorne will be responsible for developing strong talent and building teams, fostering the company’s purpose-driven culture and leading customers’ experiences. Huffman joined Dollar General in 2012, most recently serving as senior director of human resources.

Promotions 52

Promotions Management Employee Engagement Store Operations 52

A1 Retail

AUGUST 26, 2021

Sweaty Betty has always had a reputation for delivering an engaging in-store customer experience – they pride themselves on it. Each shop is more than just a retail outlet, they are ‘Wellness Hubs,’ where the Sweaty Betty experience is influenced and defined by the local community. Making The Move To Mobile.

Visual Merchandising 85

Visual Merchandising Boutique Customer Experience Marketing 85

Mass Relators

MAY 31, 2022

In her new role, Hawthorne will be responsible for developing strong talent and building teams, fostering the company’s purpose-driven culture and leading customers’ experiences. Huffman joined DG in 2012, most recently serving as senior director of human resources.

Promotions 52

Promotions Employee Engagement Store Operations Management 52

Cisco Retail

JULY 23, 2021

Founded in 2012, the company helps its private and public sector customers realize the benefits of digital transformation. Founded and led by Chief Executive Officer Lethabo Mokone, Makwa IT has recently been named as the first 100% black and youth-owned company in South Africa to be a certified Cisco Gold Partner.

Shipping 116

Shipping Accounting Customer Experience Marketing 116

Cisco Retail

NOVEMBER 2, 2021

While Cisco IT has been heavily involved in previous events, including Rio 2016 and London 2012, this time was different. As a team, we had to figure out how to run a 24×7 operation from our home offices, delivering the best experience possible.

Technical Support 101

Technical Support ATS Management Planning 101

Retail TouchPoints

FEBRUARY 14, 2023

Method launched in 2001 and had grown to $100 million in revenue by 2012 when it merged with soap brand Ecover. Photo credit: Method Dubitsky went on to lead early investment in the brand and served on its board for five years. Then in 2017, both brands were acquired by S. Johnson & Son.

Consumer 265

Consumer Marketing Promotions Wholesale 265