Inside Retail
MARCH 19, 2024
While it was important to drive volume through e-commerce, it was important to improve the overall customer experience. Prior to this, we didn’t have the structure right, so it [the previous customer experience] really held us back in what we did,” he said. At the time the brand had 10 stores in Victoria. “We’re
Inside Retail
FEBRUARY 11, 2024
During her time at Lululemon, which spanned 13 years from 2012 to 2020, Shaughnessy led over 40 stores and oversaw the brand’s national wholesale and community presence in ANZ. LSKD was recently named ‘Business of the Year’ in the 2024 Telstra Best of Business Awards. It also took home the award for outstanding growth.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Retail TouchPoints
SEPTEMBER 26, 2023
What still needs to ship? Before founding the company in 2012, Hariharan spent five-plus years at Amazon building out automated vendor management and supply chain. Daily average OPS was 22% higher for the Prime Early Access 2022 sale than BFCM 2022. What sold through? What is Amazon sitting on?
Inside Retail
APRIL 2, 2024
Independent lifestyle brand Zulu & Zephyr launched in the summer of 2012 offering swim and resortwear for the modern woman. I believe our customers came to Zulu & Zephyr for hope – hope for holidays, vacations, time with family, times to dress up and feel great.
Retail TouchPoints
JUNE 4, 2020
By looking ahead and trying to prepare for a new normal while dealing with the realities brought on by COVID-19, retailers that embrace an agile approach, focus on the customer experience and make digital a strategic imperative are going to see the benefits and ultimately, end up on top.
Retail TouchPoints
AUGUST 1, 2023
Since 2012, the median EBITDA for publicly traded retailers was 9.8%, according to Deloitte. The costs tied to ecommerce – from technology and app development to fast, free shipping and returns – can be daunting and may be exacerbating profitability challenges. In 2019, it declined to 6.7% and modestly rebounded to 8.6%
Retail TouchPoints
JUNE 7, 2023
That’s according to a recent study by the ICSC that surveyed Gen Z consumers, defined by the Pew Research Center as those born between 1997 and 2012. Free returns, at 31% , and quick/helpful customer service, at 27% , also are vital elements. The study found that four out of five are worried about the health of the U.S.
Expert insights. Personalized for you.
243 
Let's personalize your content