Retail TouchPoints

APRIL 18, 2024

Through the new self-service Walmart Luminate Insights Activation, Walmart suppliers that advertise through Connect will be able to easily access Luminate data to inform their campaigns. Suppliers have had access to Luminate data for some time, but it was available on a separate platform that offers both free and paid tiers of access.

Advertising 262

Advertising Marketing Consumer Shopping 262

Retail TouchPoints

SEPTEMBER 20, 2023

Walmart has opened its first-ever Pet Services center at the same store in Dallas, Ga. Now customers will be able to conveniently access their family’s basic health care solutions in one central location, including the health care needs of their furry friends,” said Kaitlyn Shadiow, VP of Merchandising for Pets at Walmart U.S.

Location 264

Location Planning Shopping ATS 264

Retail TouchPoints

APRIL 11, 2023

Companies that invest in a personalized customer service (CS) program will see improvement in both savings and revenue, despite the loss on returns. The key to creating a seamless self-service experience is to provide a blend of AI-assisted and real-life service agent interactions to make the process as quick and easy as possible.

Returns 291

Returns Customer Retention Consumer Shopping 291

Retail TouchPoints

DECEMBER 20, 2023

Walmart will offer buy now, pay later (BNPL) options at self-checkout kiosks in more than 4,500 U.S. Walmart is making a big move in that direction with the integration of BNPL financing at its self-checkout kiosks, allowing customers to pay over time for everything from electronics and apparel to toys and more. year over year.

Checkout 301

Checkout Kiosk Finance Apparel 301

Retail TouchPoints

JANUARY 9, 2024

Albertsons Media Collective , the retail media arm of the Albertsons Companies , has teamed up with commerce media solution Criteo to expand its onsite retail media offerings. ” To learn more about retail media, check out our full guide here.

Advertising 259

Advertising Management ATS Marketing 259

Retail TouchPoints

SEPTEMBER 29, 2020

Self-checkout is already a big part of how customers shop — according to RBR’s report, “EPOS and Self Checkout in 2020” , shipments of self-checkout solutions increased by 52% in 2019 to a new record high. How can retailers learn how their shoppers and store associates are using self-checkout solutions?

Checkout 279

Checkout Payment Services Management Customer Experience 279

Retail TouchPoints

MAY 18, 2023

Zeropark offers commerce media solutions, targeted at retail brands and agencies looking to drive incremental performance and efficient sales with sustainable, cookieless and 100% brand-safe advertising. The solutions are designed to meet consumers while they’re in a shopping mindset and at their highest moments of intent.

Advertising 278

Advertising Promotions Management Consumer 278

Retail TouchPoints

MAY 18, 2021

Telia — a telecommunications company in the Nordic and Baltic states — is piloting a new self-service store model in Tartu, Estonia, as it looks for cost-effective ways to serve customers in regions where full-service offices aren’t in place.

Kiosk 290

Kiosk Telecommunications ATS Customer Experience 290

Retail TouchPoints

FEBRUARY 16, 2024

While this certainly makes online shopping easier, it also means that consumers expect fast, first-contact resolutions during customer service interactions — and unfortunately, retailers can struggle to meet this demand. AI-driven solutions offer businesses a powerful way to personalize customer experiences.

Customer Experience 294

Customer Experience Payment Services Consumer Management 294

Retail TouchPoints

MAY 3, 2023

BGC will start its infrastructure journey with NCR Emerald, a cloud-native POS solution that will help unlock robust, integrated capabilities across BGC’s physical infrastructure. Now that we’re live in our first store, we plan to start rolling out NCR’s solutions to our 206 locations.

Payment Services 288

Payment Services Checkout Location Planning 288

Retail TouchPoints

JANUARY 9, 2024

CMOs are working with limited spending power, prompting a critical examination of resource allocation and a quest for cost-effective yet high-impact solutions. Retail Media Networks that offer managed service advertising solutions are likely to take a more active approach to channel selection. ad spending to increase 5.1%

Advertising 290

Advertising Inventory Management Management Consumer 290

Retail TouchPoints

MAY 5, 2022

During the COVID-19 pandemic, homebound consumers became digital-first natives as they turned to self-service channels to manage their lives and satisfy their shopping needs. Customers want service, responsiveness and results, and they want it all now. Bottom line: service doesn’t begin with traditional channels.

Customer Experience 246

Customer Experience Consumer Management Returns 246

Retail TouchPoints

APRIL 18, 2024

Alliance Retail Group (ARG) — a nonprofit self-negotiating ad group that helps independent grocers band together to remain competitive — has launched a retail media network (RMN) that will be powered by Swiftly. Solutions like this could help smaller players create the economies of scale needed to get a piece of this ever-growing pie.

Grocer 262

Grocer Advertising Promotions Point of Sale 262

Retail TouchPoints

SEPTEMBER 6, 2023

So-called “negative option” services are a controversial yet time-tested method of doing business. Under this model, a customer signs up for a subscription service, typically as part of a free trial offer. The customer is then charged on an ongoing basis unless they explicitly cancel the service in question.

Merchant Services 272

Merchant Services Payment Services Consumer Customer Experience 272

Retail TouchPoints

JULY 17, 2023

The statistics show that more and more retail businesses are implementing IoT solutions to explore new ways of connecting with customers, boost sales and streamline business operations. IoT solutions enable retail stores to monitor and manage their equipment, including HVAC systems and refrigerators. Self-checkout.

Payment Services 246

Payment Services Checkout Inventory Management Customer Experience 246

Inside Retail

JUNE 21, 2021

Speaking at a webinar, hosted by Inside Retail , Andrew Hoff, head of technology for retail at Co-op UK, highlighted the importance of self-service as a quick and safe checkout option, particularly at the height of the pandemic. Self-service] continues to be our predominant kind of point-of-sale. In-app vs self-service.

Checkout 246

Checkout Point of Sale Shopping Consumer 246

Inside Retail

APRIL 28, 2024

per cent of the leading retailers we surveyed recognise same-day delivery as one of the most impactful services on customer experience for the upcoming year. Additionally, enabling tracking pages with delivery status updates and self-service return portals will turn an ordinary delivery into a more seamless experience for shoppers.

Checkout 243

Checkout Shipping Fulfillment Customer Experience 243

Retail TouchPoints

FEBRUARY 27, 2024

In the store environment, retailers need to evaluate the physical security of POS terminals and self-scanning technology. In 2014, cybercriminals used a third-party vendor’s credentials to enter Home Depot’s network and deployed malware on the self-checkout systems to steal customer information.

Payment Services 276

Payment Services Wholesale Store Layout Inventory Management 276

Retail TouchPoints

JANUARY 5, 2022

Walmart is planning to scale its InHome delivery service to reach 30 million households by the end of the year, up from the 6 million homes that already have access to the service. Launched in 2019, Walmart’s InHome service offers delivery of fresh groceries and everyday essentials directly into customers’ refrigerators.

Planning 278

Planning Returns Marketing ATS 278

Retail TouchPoints

DECEMBER 27, 2022

Today’s consumers are busier than ever, which has resulted in a greater demand for faster solutions to their retail problems. Conversational commerce that includes programmable voice solutions have provided the ability to establish accounts, make purchases, pay by phone and receive delivery alerts — all using voice technology.

Customer Experience 321

Customer Experience Consumer Accounting Marketing 321

Inside Retail

JUNE 15, 2023

“Fans can look forward to convenience and speedy service at the KFC South Penrith Drive Thru, as well as a tech show to boot,” said Michael Clark, chief supply chain officer at KFC Australia. Customers dining in will also have the option of placing their order via three self-service kiosks.

Kiosk 246

Kiosk Promotions Location Planning 246

Inside Retail

FEBRUARY 2, 2022

Self check-out solutions have increasingly become a critical aspect of the supermarket shopping experience for consumers, with an estimated two-thirds of shoppers reporting a preference for automated technologies over interacting with a human check-out operator. The technology itself, however, isn’t without its drawbacks.

Bar Codes 245

Bar Codes Supermarket Consumer Marketing 245

Inside Retail

NOVEMBER 14, 2022

“As retail evolves, market-leading brands understand that consumers don’t separate their online shopping experience from their physical shopping experience and that shoppers expect a seamless experience in both,” explains Cameron Hanns, director at Entwined, a digital signage and kiosk solution provider.

Kiosk 289

Kiosk Payment Services Promotions Customer Experience 289

Retail TouchPoints

NOVEMBER 3, 2021

As it did with many other aspects of retail, COVID-19 gave a major boost to touchless technology applications — and enthusiasm for these solutions will continue even after the pandemic has waned, according to Greg Buzek, Founder and President of IHL Group.

Payment Services 362

Payment Services Checkout Fulfillment Kiosk 362

Retail TouchPoints

OCTOBER 19, 2023

Take Stock of the Inventory Amid the digital transformation of retail, technologies such as SquareSpace have become more commonplace at the point of sale, while self-service kiosks and cashierless checkouts are now ubiquitous. Invest now to save later.

Telecommunications 253

Telecommunications Point of Sale Kiosk Checkout 253

Retail Times

APRIL 30, 2024

EDEKA Jaeger, part of the EDEKA Group, which is one of the leading German supermarket organizations, is now offering customers in the 24/7 store at Stuttgart Airport the opportunity to authorize the purchase of age-restricted goods like alcoholic beverages at the self-service checkout using automatic age recognition.

Checkout 59

Checkout ATS Supermarket 59

Retail TouchPoints

AUGUST 23, 2022

Gap has launched a fulfillment service for retailers called GPS Platform Service , offering omnichannel fulfillment using Gap’s nationwide distribution network and handling tasks including delivery to customers or stores, returns initiation and processing at its fulfillment centers. For the first time, we are making Gap Inc.’s

Fulfillment 246

Fulfillment Grocer Wholesale Returns 246

Retail TouchPoints

DECEMBER 29, 2022

Knowledge management can give retail businesses a competitive advantage by elevating the customer experience, by providing quality and consistent customer service. For instance, call agent scripts have to be frequently updated when a new product or service is launched. 24/7 support through self-service portals.

Customer Experience 353

Customer Experience Management Marketing Returns 353

Retail TouchPoints

JUNE 30, 2022

Through the partnership, Rakuten Advertising will incorporate influencer marketing into its managed affiliate campaign strategies and offer a fully integrated self-service influencer solution.

Advertising 263

Advertising Management Marketing ATS 263

Retail Customer Experience

JANUARY 9, 2024

A deep dive into the symbiotic relationship between the growing demand for self-service solutions and the transformative potential of MDM in shaping a superior customer experience.

Customer Experience 82

Customer Experience 82

Inside Retail

JANUARY 8, 2023

Self-service micro market chain Morsl has secured $5 million in a series-A capital round, increasing the company’s valuation to $14.4 Borland added that the new capital would allow the company to market its services and show how it can provide employers with a workable wellness solution for their employees.

Marketing 130

Marketing Employee Engagement Checkout Planning 130

Retail TouchPoints

JANUARY 14, 2021

Toshiba Global Commerce Solutions has introduced ELERA, a unified commerce platform designed to help retailers reimagine their businesses without the constraints of traditional retail IT systems. ELERA employs microservices along with data solutions to harness big data, and IoT and Touchpoints to enable frictionless commerce.

Promotions 201

Promotions 201

Retail TouchPoints

OCTOBER 12, 2020

Drugstore retailer Kruidvat plans to enhance its checkout experience in more than 1,200 stores in the Netherlands and Belgium by offering customers a self-service option. The retailer — a part of A.S.

Checkout 199

Checkout Management Planning Marketing 199

Retail TouchPoints

SEPTEMBER 8, 2021

There were probably more self-checkout choices and fewer cashiers. A major change in recent years is the reduction of cashiers by using both self- and automated-checkout technology, but retail security experts are warning that these advancements may come at a high cost if proper security measures are not implemented. .

Checkout 220

Checkout Merchant Services Grocer Shopping 220

Retail TouchPoints

SEPTEMBER 19, 2022

Sam’s Club has partnered with ecommerce advertising solution Pacvue to help brands that advertise on the retailers’ site reach the right consumers at the right moment. The new partnership is facilitated through an API integration with the Sam’s Club Members Access Platform (MAP), where brands access and manage their ad campaigns.

Advertising 248

Advertising Marketing Management Consumer 248

Inside Retail

JANUARY 30, 2024

The services provided under this collaboration will encompass local pick-up, warehousing, international transportation, access to Chinese bonded warehouses, customs clearance, and comprehensive delivery services across China.

Merchant Services 130

Merchant Services Inventory Turnover Inventory Management Supply Chain Management 130

Retail TouchPoints

AUGUST 9, 2023

By embracing innovative solutions like autonomous vehicle (AV) technology, repurposing existing spaces and utilizing Building Information Modeling (BIM), cities can foster engaging shopping experiences while addressing mobility and parking challenges.

Planning 246

Planning Promotions Outdoor Finance 246