Retail TouchPoints

MARCH 30, 2022

From the large spike of social platform users and increased time spent online to measurement fluctuations, everyone has developed new behaviors and preferences within the social space. Reducing user flow and overall friction has been key in acquiring new customers and maintaining positive engagement for social commerce brands.

Social Commerce 291

Social Commerce Payment Services Checkout Shopping 291

Inside Retail

NOVEMBER 28, 2022

This year, over 102 million people will buy via social platforms in the US alone and by 2025, global sales via social commerce will exceed US$1.2 Among consumers – and not just Millennials – social commerce is gaining significant traction, growing three times as fast as overall e-commerce.

Social Commerce 130

Social Commerce Merchant Services Payment Services Fulfillment 130

Retail TouchPoints

AUGUST 1, 2022

These experiences are the newest flavor of social commerce that is redefining the retail shopping experience — both online and in-person. Global social commerce sales are expected to skyrocket from $492 billion in 2021 to $1.2 The best part about in-person shopping? Face Effects: Digital Fitting Rooms.

Customer Experience 309

Customer Experience Social Commerce Advertising Shopping 309

Retail TouchPoints

NOVEMBER 23, 2021

28 the partners will kick off Cyber Week with a beta test of Twitter’s new shoppable livestream function, which allows users to shop products directly from the platform. 28, customers can watch and shop the livestream with Derulo not just on Twitter but also on the Walmart website, YouTube, Facebook, Instagram and TikTok.

Social Commerce 213

Social Commerce Shopping Apparel Planning 213

Retail TouchPoints

AUGUST 3, 2021

Sustainable shopping can be heavy on the pocket but with second-hand fashion, young cost-conscious shoppers are able to tick both price and sustainability criteria. Social Commerce. Facebook, Instagram, TikTok and Amazon are all surfing the social commerce wave to try and leapfrog their competitors.

Fashion 289

Fashion Social Commerce Fast Fashion Consumer 289

Retail TouchPoints

OCTOBER 19, 2022

The buy now, pay later (BNPL) firm has launched a series of new products under the Klarna Spotlight banner, all aimed at strengthening the company’s position as “a true shopping utility for consumers and a growth partner for retailers.” Consumers can also set product price ranges to decide whether it’s a good time to buy.

Merchant Services 266

Merchant Services Shopping Drop-Shipping Checkout 266

Retail TouchPoints

JANUARY 19, 2023

A combination of video stream, entertainment and real-time group chat, livestream shopping is a part of the much broader social commerce industry, which is currently $492 billion in size and expected to grow 3X as fast as traditional ecommerce, according to Jill Standish, Global Lead for Accenture’s Retail Industry Practice.

Social Commerce 268

Social Commerce Consumer Marketing Shopping 268

Inside Retail

MARCH 2, 2022

Shopping centres have long been a meeting place for people from all backgrounds, but now it’s time to up the ante as consumers are yearning for human connection more than ever, says Kelly Miller, general manager of retail at Mirvac and director at the Shopping Centre Council of Australia. Dynamic storage options for partners.

Shopping 130

Shopping Fashion Social Commerce Fulfillment 130

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

Immersive Shopping Experiences: In 2024, retailers are focusing on creating immersive and interactive shopping experiences for customers. This trend not only enhances the overall shopping experience but also bridges the gap between online and offline retail. Here are the top innovative retail trends to watch in 2024.

Retail Trends 98

Retail Trends Payment Services Social Commerce Supply Chain Management 98

Retail TouchPoints

AUGUST 19, 2021

In fact, 58% said school would be a bigger deal this year and 56% said they are more excited about shopping for back-to-school items this year. With this data in mind, and the large majority of kids going back to in-person learning, I don’t think [the Delta variant] will impact back-to-school shopping.” and how long will it last?

ATS 299

ATS Markdowns Consumer Social Commerce 299

Retail TouchPoints

JULY 22, 2022

Fifteen years and two acquisitions later, the landscape of shopping-focused search engines has gotten crowded, with a host of new start-ups and major tech players like Google and Pinterest all looking to get in on the action. I’d say we’re more of a social commerce platform than a marketplace.

Fashion 288

Fashion Social Commerce Shopping Advertising 288

Retail TouchPoints

FEBRUARY 15, 2024

Moreover, at a time when long-reliable social networks are experiencing massive upheavals, people are looking for connected experiences that feel safe, secure, and ethical – and while online shopping may not sound like the primary destination for those experiences, shopping has historically been a social affair.

Consumer 221

Consumer Customer Experience Shopping Marketing 221

Retail TouchPoints

SEPTEMBER 29, 2022

is making significant investments in the space with the launch of an AR Lab in 2021 to help brands develop AR experiences and the acquisition of AR commerce company Vertebrae earlier this year, among other moves. Leveraging AR as a Commerce Enabler. Evolving From Fun to Function. The Snap study found that while 90% of U.S.

Social Commerce 233

Social Commerce Consumer Shopping Returns 233

Retail TouchPoints

DECEMBER 22, 2021

These generations, which are vital to the luxury space, are saying more and more that it is not an either/or — they want direct brand engagement online,” he said in an interview with Retail TouchPoints. The in-store experience is still extraordinarily vital to the connection with customers.

Social Commerce 237

Social Commerce Consumer Shopping Marketing 237

Retail TouchPoints

JUNE 15, 2022

The chatter of the store “being dead” is evolving from belief that the physical store is fading amid the shift to digital, to seeing that it’s the role of the store that is changing — and a vital one at that. Still, many retailers are opening fewer and often smaller stores with increasing expectations for top-notch experiences.

Payment Services 255

Payment Services Checkout Shrinkage Fast Fashion 255

Retail Focus

APRIL 24, 2023

Fast-forward to today and 10% of all e-commerce spending is done via social commerce, retailers are second-guessing their returns policies, and retailers such as Lush are leading the ‘Big Tech Rebellion’ to encourage customers to shop in-store rather than online.

Customer Experience 162

Customer Experience Social Commerce Checkout Returns 162

Inside Retail

APRIL 16, 2024

Modern consumers, especially those within the Gen Z age bracket, are becoming increasingly interested in shopping methods that differ from the traditional e-commerce model of a direct-to-consumer website or shopping online via big-box retailers. However, TikTok Shop isn’t the only major player in the social commerce landscape.

Social Commerce 130

Social Commerce Shopping Advertising Consumer 130

Retail TouchPoints

MAY 10, 2022

Three conferences with 200+ top-notch speakers, two distinct expos and a whole host of activities — from networking events to concept stores to tours of the Magnificent Mile’s retail offerings — will be packed into the three days of the 2022 Retail Innovation Conference and Expo. Version 1.0

Social Commerce 242

Social Commerce Consumer Marketing ATS 242

Inside Retail

JANUARY 19, 2023

Developed in response to research finding that just two hours a week in green spaces can boost mental wellbeing, the campaign highlighted the emotional and mental impact of outdoor activities, or wilderness-for-wellness adventures. Indeed, some are looking for opportunities to socialise during e-commerce experiences.

Consumer 130

Consumer Shopping Outdoor Fashion 130

Retail TouchPoints

JULY 23, 2021

Will a digital Olympics be the nudge the West needs to make live shopping mainstream ? The pop-ups and in-store shops planned for around the country will likely still remain, but due to the current state of emergency, will be required to close by 8pm. Will sponsoring brands be tarnished by the turmoil surrounding the event ?

Advertising 306

Advertising Social Commerce Marketing Shopping 306

Retail TouchPoints

DECEMBER 14, 2021

physical space — the new experiential landscape that successful creators and influencers understand. Social media influencers are poised to become the latest power tool in the world of experiential and in-store programming. Key Principles of Social Experiential Design.

Marketing 310

Marketing Planning Consumer Fulfillment 310

Retail TouchPoints

JULY 6, 2021

Social commerce is a relatively new medium, but as retailers and social media platforms alike explore possible use cases and applications, it will significantly shape how both shoppers and businesses spend their time and money. However, this doesn’t mean that the existing social media playbook needs to be completely rewritten.

Social Commerce 237

Social Commerce Shopping Consumer Accounting 237

Retail TouchPoints

JUNE 14, 2022

And just as the metaverse will change the way that we shop, communicate and socialize, it will also change how customer service is delivered. Forever 21 too has virtual stores in the metaverse, where significant interest in a virtual-only beanie has encouraged the retailer to add a physical version to its winter 2022 catalog. .

Merchant Services 231

Merchant Services Social Commerce Customer Experience Fashion 231

Retail TouchPoints

FEBRUARY 9, 2022

Many luxury brands communicate their heritage and the promise of an elevated shopping experience via store design: traditional colors, subtle lighting and deep carpets that create a high-end hush. It can be a unique, engaging shopping experience that they can’t do in their main stores.

Visual Merchandising 255

Visual Merchandising Location Shipping Shopping 255

Retail TouchPoints

JANUARY 24, 2023

Social shopping is becoming more and more popular given the surge in social media usage and the ease of completing a transaction without ever leaving the app. It’s no surprise that social commerce sales are expected to reach $45.74 billion in 2022. What should advertisers be aware of when investing in this format?

Advertising 229

Advertising Social Commerce Consumer Fulfillment 229

Retail TouchPoints

FEBRUARY 12, 2024

Shopping is one of life’s simple pleasures. And in today’s day and age, shopping online has never been easier — with targeted ads, free shipping, free returns, stores built into Instagram or TikTok, logins saved on your browser and payment information saved on your devices.

Shipping 225

Shipping Clienteling Returns Shopping 225

Retail TouchPoints

OCTOBER 24, 2022

Zara Pre-Owned will be an integrated platform available through Zara stores, Zara.com and the retailer’s mobile app. The fund was created to help bring new technology to the market in order to help people think and shop differently. Additionally, Lee is launching the Lee Archives in the U.S.

Fashion 252

Fashion Social Commerce Promotions Customer Experience 252

365 Retail

MAY 24, 2022

The Range and TV shopping channel, Ideal World TV will launch The Range TV this weekend as they look to win the battle for consumer attention both in-store and on screens with a unique retailer-shopping-channel partnership. Partnering with Ideal World and building a store-in-studio was a perfect solution for us.

Kiosk 120

Kiosk Social Commerce Outdoor Shopping 120

Retail TouchPoints

JUNE 3, 2022

Remember what it was like to go shopping at the mall? You’d walk into a brick-and-mortar store, select your items from the aisles and check out at the sales counter. Today’s landscape is vastly different because consumers demand a more curated experience wherever and whenever they shop. Enter social commerce.

Social Commerce 259

Social Commerce Accounting Consumer Customer Experience 259

365 Retail

DECEMBER 21, 2021

From the rise of online shopping and its impact on in-store sales to the increasing importance of technology and security, we spoke to a few retail experts about what those in the industry can expect to see next year and beyond. . 2. The store will be a differentiator?? . But, at the same time, others thrived. .

Social Commerce 104

Social Commerce Payment Services Consumer Shopping 104

Retail TouchPoints

NOVEMBER 7, 2023

Claire’s relevance was waning in the late 2010s as the shopping malls where so many of its stores were located became less of a destination among young consumers. The space even has a center stage where ShimmerVille will host exclusive programming and, based on player feedback, a new café.

Advertising 233

Advertising Jewelry Consumer Accessories 233

Inside Retail

JUNE 28, 2022

It recently introduced a brand new store format, with its first flagship store in Selangor, Malaysia. The 684.6sqm retail space is located in Setia City Mall, one of the largest shopping complexes in Shah Alam. Our products come from factories to our stores and reach consumers directly without many intermediate steps.

Inventory Turnover 130

Inventory Turnover Clienteling Social Commerce Consumer 130

Retail TouchPoints

JANUARY 19, 2022

Whether customers are shopping for formalwear, athleticwear or home décor, they know they’re going to get high-quality goods designed with longevity in mind. The consumer is looking for aspirational product stories and we have a unique opportunity to serve them in this space.”. We still believe in the role of stores,” Louvet said. “We

Department Stores 242

Department Stores Wholesale Consumer Fashion 242

Inside Retail

DECEMBER 15, 2021

For balance, my next predictions are about what may happen with “physical stores” next year. Through Covid, we have seen a vast number of permanent store closures, which has somewhat re-ignited the ‘stores are dead’ debate. Again, we will almost certainly see more of those technologies in stores next year.

Dead-Stock 130

Dead-Stock Consumer Social Commerce Location 130

Retail TouchPoints

FEBRUARY 25, 2022

You see a lot on the pure social media like Douyin, which is the [Chinese] Tik Tok equivalent. You also see a lot on the social shopping platforms where you’re learning from your peers about what is hot and what you would want to purchase.”. Live shopping also is much more mainstream in China than it in Western markets.

Marketing 262

Marketing Shopping Fashion Consumer 262

Retail TouchPoints

AUGUST 5, 2021

Part of this is also facilitating buy online, pick up in-store. But as we inch closer to the holiday season, malls and shopping center operators are seeing a greater need to refine and optimize their omnichannel experiences. As a result, they weren’t forced to navigate the harsh realities that came with complete store closures.

Merchant Services 264

Merchant Services Fulfillment Promotions Consumer 264

Retail TouchPoints

NOVEMBER 10, 2020

Total ecommerce spend could reach as high as $200 billion via a combination of government stimulus and further physical store closures. The pandemic’s impact on shopping habits isn’t abating: 66% of respondents will prefer home delivery over other fulfillment methods, according to a survey by Oracle. increase for retail overall.

Shipping 246

Shipping Fulfillment Shopping Consumer 246