Retail TouchPoints

AUGUST 7, 2020

New research reports are coming fast and furious, trying to explain and predict how restrictions and personal safety concerns brought about by the COVID-19 health crisis will impact shopper behavior in both the short- and long-term. of shoppers say they’ll shop online more than they did before the pandemic, with just 10.6%

Consumer 274

Consumer Merchant Services Shopping Promotions 274

Retail TouchPoints

OCTOBER 19, 2022

ChaseDesign just finished our annual study of 1,000 shoppers to see what the latest insights are around online grocery shopping, specifically focused on which delivery methods are winning out pre, during and now post-COVID times. Even eight years later, in 2019, it was only 3% of all grocery shopping, according to LEK Consulting.

Fulfillment 284

Fulfillment Shopping Returns Customer Experience 284

Retail TouchPoints

DECEMBER 1, 2021

higher than 2020’s, although it was not yet back up to 2019 levels (Black Friday 2021 was down 28.3% from 2019, according to Sensormatic Solutions ). The total number of shoppers, both online and in-person, declined by more than 6 million to 179.8 million shoppers in 2020. Store traffic was 47.5% down 8% year-over-year.

Promotions 278

Promotions Shopping Checkout Consumer 278

Retail TouchPoints

APRIL 21, 2021

The wallets are expected to unseat credit cards as the preferred online payment method in the coming years, according to the FIS Global Payments Report 2021. Unsurprisingly, this shift in payment preferences is being driven by millennials and Gen Z shoppers who have long embraced digital options due to their speed and ease of use.

Merchant Services 295

Merchant Services Payment Services Checkout Accounting 295

Retail TouchPoints

MAY 5, 2021

Bolstered by the impact of COVID-19 on brick-and-mortar businesses, online alcohol shoppers more than doubled in the U.S. compared to 2019, with 44% purchasing alcohol online for the first time in 2021, according to research from IWSR. Industry analysts expect alcohol ecommerce to exceed $40 billion by 2024.

ATS 277

ATS 277

Retail TouchPoints

MAY 30, 2023

Shoppers have gotten smarter about pricing strategies; they also have an arsenal of tools and options at their disposal for saving big on almost any purchase — from loyalty programs to partner marketing, to cash back incentives, bundle deals, discounts and price-watching intelligence from sites like CamelCamelCamel.

Consumer 254

Consumer Marketing Promotions Shopping 254

Retail TouchPoints

APRIL 29, 2022

Instead, brands should put themselves in shoppers’ shoes. Along with fast, free delivery , shoppers expect seamless return options. Worst of all, for all the added costs retailers take on to fulfill returns, shoppers still are unhappy after going through a hassle-filled reverse logistics process. Turn Returns Upside Down.

Returns 298

Returns Merchant Services Drop-Shipping Shipping 298

Inside Retail

AUGUST 14, 2023

The unpredictability of the Women’s World Cup, with the US knocked out early and a first-time champion assured, is forcing major global marketers such as Adidas and Nike to move fast to adapt to shoppers’ quick shifts in preferences and demand.

Sporting Goods 246

Sporting Goods Advertising Marketing Promotions 246

Retail TouchPoints

NOVEMBER 18, 2021

Our digital business is targeted to generate $10 billion in sales by 2023, and we expect the new marketplace platform to produce incremental revenue on top of that target,” said Matt Baer, Chief Digital and Customer Officer at Macy’s in a statement. compared to Q3 2019. billion valuation. compared to 2020, and 8.7%

Planning 287

Planning Location Marketing ATS 287

Retail TouchPoints

AUGUST 12, 2020

Even with 74,000 personal shoppers and its recently launched Express Delivery service, Walmart has faced challenges keeping up with demand as consumers escalate both their online ordering and their expectations for faster home delivery. as well as Tulsa, Okla., according to CNBC. e-Commerce to 5.8% in 2020, up from 4.7%

Consumer 360

Consumer Location Customer Experience ATS 360

Retail TouchPoints

JANUARY 5, 2021

Preliminary holiday 2020 results have proven unsurprising so far: analysts expect modest year-over-year growth fueled by a massive increase in ecommerce activity across a longer-than-usual season. Retailers expected this and warned shoppers in advance, which led to a significant shift in customer behavior. 11 through Dec.

Drop-Shipping 268

Drop-Shipping Merchant Services Returns Shipping 268

Retail TouchPoints

AUGUST 19, 2020

Target’s Q2 performance obliterated the bullseye, with every line item vastly exceeding our expectations, resulting in first half performance actually improving from 2019 despite Q1’s very rocky start,” said Charlie O’Shea Senior Retail Analyst at Moody’s in comments provided to Retail TouchPoints. Target achieved a record-setting 24.3%

Fulfillment 309

Fulfillment Accounting Returns Consumer 309

Retail TouchPoints

JULY 26, 2022

and shoppers placed 12% fewer orders worldwide compared to the same period in 2021. Shoppers will Buy Even Earlier to Avoid Price Hikes. While shopping sprees leading up to Black Friday happened before 2020, more shoppers bought in early November over the last two years due to inventory and supply chain issues.

Drop-Shipping 289

Drop-Shipping Fulfillment Consumer Shipping 289

Retail TouchPoints

NOVEMBER 29, 2021

The latest data from the Adobe Digital Economy Index revealed that out-of-stock messages rose a whopping 325% in October 2021 compared to the same month in pre-pandemic times (way back in 2019), and in the last month alone consumers have been hit with more than 2 billion out-of-stock messages online.

Shopping 302

Shopping Shipping Consumer Planning 302

Retail TouchPoints

OCTOBER 6, 2020

In-store traffic during the six biggest weeks of the holiday season will be down 22% to 25% compared to 2019, according to ShopperTrak data from Sensormatic Solutions. The company expects the 10 busiest days to account for just 34.2% in 2019, with sales spreading out across the holiday season. 27), Super Saturday (Dec.

Checkout 182

Checkout Accounting Shopping Consumer 182

Inside Retail

JUNE 2, 2021

billion, as the online seller looks to attract younger shoppers. The second-hand market is projected to grow at a 39 per cent compound annual growth rate from 2019 to 2024 in the United States, reaching $64 billion, and to grow to twice the size of fast fashion on a global basis, Etsy said. Reporting by Nivedita Balu.

Fashion 231

Fashion Consumer Fast Fashion Apparel 231

Retail TouchPoints

JANUARY 13, 2023

Additionally, the receding pandemic meant that shoppers chose to put their discretionary income toward experiences rather than products. “ Additionally, the receding pandemic meant that shoppers chose to put their discretionary income toward experiences rather than products. “ but at its lowest rate in years: up 3.5%

Promotions 244

Promotions Sporting Goods Jewelry Inventory Management 244

Retail TouchPoints

JUNE 2, 2021

Shoppers may be poised to unleash pent-up demand in Amazon’s direction: 74% of U.S. In total, 42% of shoppers say they plan to shop on Prime Day 2021 and another 32% say they might participate. The average shopper plans to spend $594 during Prime Day 2021, according to a survey by RetailMeNot.

Promotions 279

Promotions Planning Apparel Shopping 279

Retail TouchPoints

SEPTEMBER 28, 2021

Whole Foods delivered three times as many orders in 2020 as it did in 2019, causing the costs associated with equipment and technology to rise. Rising internal costs are no surprise given the current labor shortage and shoppers’ rising expectations. Orders placed through Amazon Prime will include a $9.95

Shipping 301

Shipping Consumer Planning Marketing 301

Retail TouchPoints

JANUARY 28, 2022

Today’s online shoppers have become accustomed to a wide selection of in-stock products at competitive prices that can be delivered in a matter of days. In 2019, 42% of U.S. consumers expect to shop on marketplaces at the same rate or more in the coming year. It’s a high bar. Why Consumers are Turning to Marketplaces.

Consumer 253

Consumer Customer Experience Shopping Accounting 253

Retail TouchPoints

APRIL 22, 2021

Amazon is expected to make a staggering $367 billion in ecommerce sales in 2021, more than five times that of its next closest competitor, Walmart , which is projected to bring in a still respectable $64.62 shoppers spent $813 billion online in 2020 — $183 billion more than in 2019, according to a recent report from Adobe.

Grocer 254

Grocer ATS 254

Inside Retail

JANUARY 23, 2023

They are expected to see a deceleration in sales growth over the quarter as the post-pandemic splurge on designer fashions begins to ease in the US and Europe. Hermes, which reports fourth-quarter results on February 17, is expected to show sales growth of 17 per cent, a decline from 24 per cent during the third quarter.

Returns 130

Returns Department Stores Fashion Marketing 130

Retail TouchPoints

OCTOBER 13, 2021

Signet expects to benefit from Diamonds Direct’s bridal offerings and high-touch shopping experience, which has made it a destination for younger, luxury-oriented bridal shoppers. The smaller retailer’s current leadership team will remain intact, with President Itay Berger reporting directly to Signet CEO Virginia Drosos. “I

Jewelry 258

Jewelry Target Market Planning Location 258

Retail TouchPoints

AUGUST 17, 2021

Activewear has become a hot category after lockdowns caused shoppers to rethink their day-to-day wardrobes. The strength of the activewear is reflected in retailer financial results: lululemon topped Q1 expectations with 88% revenue growth compared to Q1 2020 and net revenue of $1.2 kg to 14.5

Apparel 296

Apparel Fashion Outdoor Location 296

Retail TouchPoints

APRIL 23, 2021

Since it was founded in 2014, Returnly has processed more than $1 billion in returns and been used by 8 million shoppers. In 2019, Affirm invested in Returnly because we recognized their technology’s ability to help merchants remove friction from returns, drive loyalty and retain more customers.

Merchant Services 278

Merchant Services Payment Services Returns Fashion 278

Retail TouchPoints

MAY 21, 2021

However, while curbside was a major brand differentiator for Target and its peers over the past year, its power will wane as more and more shoppers return to in-store shopping. Anderson expects the retailer to lose a portion of its new shoppers as we enter the next normal, though it will still come out well ahead.

Apparel 233

Apparel Returns Department Stores Fulfillment 233

Retail TouchPoints

DECEMBER 22, 2021

billion — a 1% increase from pre-pandemic times in 2019. But like much of the world, the luxury sector looks very different today than it did in 2019. Online sales of luxury goods are expected to jump 27% YoY in 2021, and that’s following a 50% YoY increase in 2020, according to Bain. “ COVID Pushes Luxury to Digitize.

Social Commerce 248

Social Commerce Consumer Shopping Marketing 248

Retail TouchPoints

NOVEMBER 16, 2022

The SMB Holiday Marketing Guide offers advice on using Meta’s tools and products to help retailers meet shoppers’ expectations and grow sales. Shopping small has a significant impact on helping local communities, with two-thirds of every dollar spent at small businesses staying within the local community. Multiple Meta Resources.

Merchant Services 256

Merchant Services Finance Advertising Marketing 256

Retail TouchPoints

SEPTEMBER 17, 2022

The bureau also released the Buy Now, Pay Later: Market Trends and Consumer Impacts report, which found that Affirm, Afterpay, Klarna, PayPal and Zip together provided 180 million loans totaling over $24 billion in 2021, a near tenfold increase from 2019. of BNPL transactions in 2019 but fell to 58.6% in 2020; A total of 13.7%

Consumer 226

Consumer Payment Services Apparel Accounting 226

Retail TouchPoints

MARCH 17, 2023

The effects are already being felt in the ways loyalty is waning as shoppers find themselves with an enormous number of options. This shows up in a lot of different ways you might expect, in terms of marketing messages or products, but it also shows up in the number of brands, channels, formats and service models.”

Consumer 261

Consumer Marketing Accounting ATS 261

Retail TouchPoints

MARCH 11, 2021

retail executives whose stores offered at least one method of store-based online order fulfillment — revealed that the pandemic triggered a 5X increase in ecommerce volume in 2020 compared to the same period in 2019. The survey — a hybrid online and computer-aided telephonic interview (CATI) survey of 140+ U.S.

Fulfillment 305

Fulfillment Inventory Management Returns Point of Sale 305

Retail TouchPoints

JUNE 3, 2020

COVID-19 has accelerated the contactless revolution: 84% of Americans ( 77% among global consumers) now expect to increase their use of touchless technologies to avoid physical contact for the remainder of the pandemic, with 55% ( 63% globally) planning to continue doing so afterward, according to a survey by Capgemini.

Payment Services 239

Payment Services Checkout Kiosk Consumer 239

Retail TouchPoints

SEPTEMBER 29, 2020

Self-checkout is already a big part of how customers shop — according to RBR’s report, “EPOS and Self Checkout in 2020” , shipments of self-checkout solutions increased by 52% in 2019 to a new record high. So what can retailers do to be sure that they are optimizing their self-checkout strategy to meet their shoppers’ changing expectations?

Checkout 279

Checkout Payment Services Management Customer Experience 279

Retail TouchPoints

JANUARY 20, 2023

Even more impressive, eMarketer expects it to nearly double, from $31 billion in 2021 to more than $61 billion by the end of 2024, when it will account for almost 20% of digital advertising spend. Will this landscape accelerate mergers and acquisitions, and what should we expect in such regard? The playing field.

Advertising 269

Advertising Sporting Goods Boutique Returns 269

Inside Retail

SEPTEMBER 13, 2022

More than five years after Vicinity Centres first kicked off its $660 million makeover of Chadstone shopping centre , the so-called “fashion capital” is continuing to expand its footprint and evolve its offering to meet the changing needs of shoppers. million, is just the latest example of this. . How Chadstone stays number one.

Shopping 246

Shopping Fashion Marketing Consumer 246

Retail Focus

OCTOBER 27, 2021

Since 2019 Ikea has opened shops in major cities such as Tokyo, Madrid, Moscow, Paris and New York to grow its presence on busy high streets. Administrators at Interpath Advisory said the transaction is expected to complete in January. Ikea is buying the former Topshop flagship store on London’s Oxford Street for £378 million.

Accessories 306

Accessories Planning Management Returns 306

Retail TouchPoints

SEPTEMBER 25, 2020

Target ’s holiday hiring numbers will be in line with the 130,000 associates onboarded in 2019 , but this year’s emphasis on e-Commerce will shift how they are assigned. The retailer will double the number of store team members devoted to Drive Up and Order Pickup orders, and increase the number of seasonal and full-time warehouse hires.

Fulfillment 211

Fulfillment Shopping ATS 211