Retail TouchPoints
MARCH 28, 2023
For many years, permissive returns policies have been the norm in ecommerce. For the post-holiday season just past, it’s estimated that the total value of returned goods will be around $171 billion. retailers were revisiting their returns policies as of late 2022. With numbers like these, it’s no wonder that most U.S.
Retail TouchPoints
MAY 30, 2022
While ecommerce was already on the rise prior to the COVID-19 pandemic, the historic shift in customer expectations and behaviors fueled the explosive growth of online shopping. A huge part of retaining customers is having a return policy that is clear and concise, giving customers the security they expect and want.
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Retail TouchPoints
JANUARY 7, 2022
It’s been another year of record-breaking ecommerce sales combined with unprecedented snarls across shipping and inventory ecosystems, so it should come as no surprise that return rates for 2021 are expected to have gone through the roof. Getting at the Root of Apparel and Footwear Returns.
Retail Focus
NOVEMBER 3, 2023
Consumers in the digital era have many choices in the retail space, including online shops, mobile apps, and in-store. These technologies evolving by analyzing data analytics that curate personalized shopping experiences that suit their tastes and preferences. Management of inventory sales. Product descriptions.
Inside Retail
APRIL 25, 2023
A key one, he said, is personalisation, as the demand for a tailored and customised shopping experience becomes higher over time. From a back-of-house perspective, AI and machine learning technology is also able to power supply chain management and easily detect fraud.
Retail TouchPoints
MAY 2, 2022
Mitigating Returns. Product returns in particular represent a huge portion of the negative impact that ecommerce has on the environment. When a consumer returns an item, that’s two legs of shipping — and the concomitant environmental impact — that essentially occurred for naught. This is particularly true for clothes.
365 Retail
JUNE 8, 2022
But with great gains come great returns. Significant revenue gets lost when mass quantities of orders are returned, leaving retailers with a ton of inventory that is then discounted, liquidated, or even thrown out. Here, we outline five fundamental approaches to building an efficient returns strategy to recoup at-risk revenue.
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