Fulfillment Returns Shopping Supply Chain Management 
Retail TouchPoints
MAY 30, 2022
While ecommerce was already on the rise prior to the COVID-19 pandemic, the historic shift in customer expectations and behaviors fueled the explosive growth of online shopping. A huge part of retaining customers is having a return policy that is clear and concise, giving customers the security they expect and want.
Retail TouchPoints
MARCH 28, 2023
For many years, permissive returns policies have been the norm in ecommerce. For the post-holiday season just past, it’s estimated that the total value of returned goods will be around $171 billion. retailers were revisiting their returns policies as of late 2022. With numbers like these, it’s no wonder that most U.S.
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Retail TouchPoints
APRIL 19, 2021
To overcome supply chain disruptions, many online retailers are already making changes to their existing fulfilment operations. Traditional fulfilment models, with limited flexibility, are no longer going to be effective. Traditional fulfilment models, with limited flexibility, are no longer going to be effective.
Retail TouchPoints
FEBRUARY 11, 2021
We’re going to skip any in-depth discussion of consumers’ ever-warming embrace of online shopping because it feels more “established than trending,” and because with limited space we want to cover what we believe are more intriguing developments for supply chain professionals.
Retail TouchPoints
JUNE 2, 2023
Smart retailers are realizing that their increasingly complex omnichannel offerings have made strong supply chain management more important than ever. Another key challenge for Hot Topic’s inventory management system is ensuring its BOPIS options run smoothly even as it fulfills orders across multiple channels.
365 Retail
JUNE 8, 2022
But with great gains come great returns. Significant revenue gets lost when mass quantities of orders are returned, leaving retailers with a ton of inventory that is then discounted, liquidated, or even thrown out. Here, we outline five fundamental approaches to building an efficient returns strategy to recoup at-risk revenue.
Inside Retail
DECEMBER 21, 2022
According to Oracle’s latest Retail Consumer Study , 53 per cent of consumers plan to shop mostly in-store this holiday season, and an additional 25 per cent plan to shop through a combination of in-store and online channels. Preparing for the rush. New customer expectations.
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